Comfort Suites Tamarac Sawgrass

I

We booked the room with 2 queen size beds and a sofa bed for 3 nights and paid a lot of money for it, but when we got there after traveling so many hours driving, we were getting ready to sleep, and the sofa bed was broken, the mattress was dirty and torn we called the front desk requesting a better mattress or half of our refund, but the front desk person said that it was impossible to do that, and she was going to send the maintenance person to fix the bed and she will leave a note for the office manager to handle the situation in the morning! We slept uncomfortable that night. Next morning we went downstairs and spoke to a nicer person and she were able to swapped out the old dirty torn mattress for a better one, and we were grateful we really appreciate it. So we had a bad experience on the first night, it made it a better stay for the rest of our trip! Thank you!

Just a heads-up, the staff will be knocking on your door, and they may be surprised if you’re still in the room at 10 AM. It felt a bit rude because we understood that checkout time is 11 AM. It would have been more appropriate to receive a courtesy call as a reminder rather than an unexpected knock, especially from someone who didn’t even smile and didn’t say good morning. she looked upset that we were still in the room and not checking out right away.

The entire staff was GREAT from start to finish!!! However, when I was showering around 12am there was no hot water in the shower or sink. The beds were uncomfortable and the room NEEDS more lighting. The space in the room was extremely tight, the foot of the beds were almost touching the dresser.

The hotel staff was very professional and friendly. Our room was ready on time though it did smell of latent pot odor, possibly because we stayed a few days after 4/20. The breakfast was quite exceptional for a serve-yourself buffet. Hot and cold food, juices, breads, etc.