Aston At Poipu Kai

We had a great 2 night stay, the hotel is in a great location and walking distance to the beach where the turtles hang out. The accommodation was quite dated but it was clean and very spacious and did the job.

Kitchen was grimy. Sticky handles on fridge & cupboards. For a week stay, only two dishwasher pods & a tiny bottle of dish soap and one roll of tp per bathroom. Bring your own tp & beach items because the property offers ZERO. No chairs, snorkels, toys the beach basics. ZERO “nice to have while on vacation” but front desk very happy to tell you where to buy or rent those items. Check in was a disaster. Because of the road construction, one couldn’t access the main office to check in making process a joke, especially arriving after hours, late at night, in an unfamiliar area on poorly marked roads. Our property wasn’t even near the main office. Staff could have sent a message with the actual address of our unit and how to access the combo for a key instead of having to go through a phone tree (at the elusive office) with operators who couldn’t spell (had to tell the first operator who finally answered how to spell a simple last name three times), and a second operator who couldn’t find the correct combo for our key. Front desk the next morning came across as annoyed and unfriendly at best. Furniture on deck was hazardous. Legs on chairs almost completely rusted through. No sleep for a week due to crowing rooster near bedroom door (illegal to feed-no one knew this yet unit below kept feeding). We opted to stay one night at a different complex in Princeville. Welcoming staff, warm reception, clean condo, no roosters. Finally one night’s rest. Will stay there in future.

If I could give zero stars, I would. This place is dirty. The carpet was so awful, we wouldn’t let our kids take off their shoes. There is no central ac, and the one portable they had was so loud and drilling water. There was no headboard in the master, and the furniture is dirty and our dated. The road was also closed at the entrance, so it took forever to get to the front desk, which closes at 4:30, so if your flight is delayed, good luck. Staff was also rude and unhelpful. We left within 30 min of arriving and for the same price stayed at the Sheraton down the road with an ocean view. Go there. Avoid this place!

Room was spotless. Staff was very courteous.

First of all, we didn’t get the room that we reserved. Went to the front desk and asked for the room that we reserved. They said there was no rooms available like we reserved. We got to run around over there pretty bad second of all there were things toiletries and stuff from the bathroom that we had to go get but the most important thing was the bed was nasty. We stripped it down all the way down. I have pictures of it. It’s effing disgusting we washed it put it back together so we could at least get some. Some sleep was no need to go to the front desk and ask for any assistance. They’re not having it very uncooperative. I would not recommend this to anybody. on the morning that we are supposed to leave check out was at 11. They’re beating on our door at 8 o’clock to clean the place. we had to go buy our own dish soap. We had to buy our own laundry soap. we had to do laundry every day because the shortage of towels don’t bother asking for none you’re not getting none. Sorry just do laundry. That’s what they tell you.