Great Wolf Lodge Grapevine

Pool was great for kids of all ages. Our smoke detector light was super bright and flashed throughout the night.

Really friendly and water parks is super nice. Big Looby and Starbucks, Arcade in food court area

The hotel and rooms were nice. The room was large and layout was great. But best of all the staff was exceptionally friendly and accommodating. Staff worked at making things easy and seamless. The water park was fun and our 10 and 8 year boys loved it all and were worn out. We did not eat at the lodge but ate out and brought snacks so I cannot speak to food. Also we did not purchase any extra activities there either. We did rent a Cabana and enjoyed it and the privacy. Will be going again and only staying 2 nights (swim the day of, after check in and the next day leaving the following) we stayed 3 nights but honestly 2 nights is enough. Went to Grapevine Mall definitely a must as well as in and out burgers. My husband was disappointed there was no workout room which was on the website.

Check in does take longer than a normal hotel but the staff was wonderful. Parking is a nightmare since people are able to stay all day even after checking out of their room and there is a ton of construction going on around the building. Just take a deep breath and look forward to enjoying family time.

Indoor waterpark was nice, but more than half of us did not go. Parking is limited. There was construction going on. Not enough activities for teens, but plenty for younger children. Quantity for dining was available, but no quality meals. Pretzel place was enjoyed. Pizza was inedible. Room looked adorable online, but space and beds were smaller than expected. Having to return towels to waterpark was a bit much. Overall, just no wow factor.

Check in was absolutely awesome. I didn't prepare well on my end but the young man that checked me in was so very patient. I will be sure to get his name and let the managers know. Food is very limited. No variety but again I should have brought snacks as the rooms have microwave and fridges. The lifeguards are amazing. The staff at the restaurants are just ok. We enjoyed our time. Rooms very clean.

We enjoyed our visit but the issues with the delays on the elevators was very disappointing. We were on the 8th floor and on average time we had to wait 10 minutes for an elevator every time

When we arrived at Great Wolf Hotel , it was under heavy construction, we were not informed about this ahead of time. And also the outside water park and pool were closed the entire trip.

Halls too long, no gym. Had nice amenities.

We had a blast, only complaint I have is my AC in my room didn’t work well & it was kinda hot at night and the walk from the parking lot to your room is pretty brutal so be ready lol! The elevators are always pretty full so taking the stairs was the easy route lol. But overall we had the best time! Great place to bring your kids, like the lady told me while checking in, it’s a resort for kids!

Room spotless Waterpark is better and bigger at our locations i I have been to

The room was nice and clean but the pool area is terrible. Very germy and unsanitary. This is my second time staying at this location and both times my kids came home sick.

Our room was stinky I felt itchy there all this nats in the sink. The.

Found the room and the whole hotel very nice and clean.

Our room didn’t have soap. My kid dropped toy under the bed, we moved the bed and it had unfinished soft drinks bottles, dirt, other broken toys

The hotel was not clean considering the price.

Check in was absolutely awesome. I didn't prepare well on my end but the young man that checked me in was so very patient. I will be sure to get his name and let the managers know. Food is very limited. No variety but again I should have brought snacks as the rooms have microwave and fridges. The lifeguards are amazing. The staff at the restaurants are just ok. We enjoyed our time. Rooms very clean.

Strictly okay. The pipes are rusted and there is dusty mold on the steps of the lazy river. Also it gets so crowded with the double floaties that you are in traffic jam. Rooms were clean and food was great. The staff did some activities for July 4th weekend which was very summer camp like.they had balloon artists, bubble machine

We love this property. The rooms were spotless; the property is safe and excellent for kids

There were alot of things that needed fixing. The pull out couch was broken. The shower spout was falling out and had been recaulked many times. The water diapensed from spout and shower withoit option for one. We had kid and 96 yr old grandma so thins was inconvenient. Bars were out of all featured drinks on a tuesday night. And we were charged for parking, which would have been ok if anyone had told me this was going to automatically go on my incidental charges. The water park was nice and i was impressed by the attention the life guards where giving. But the floors needed to be cleaned more often, they were dirty. Also lines for slides where very slow moving, there werent even many people in the line. We also had to ask for our room to be cleaned and towels changed.

The Double sofa is very hard to sleep on.

Everything was accesible, clean and very comfy rooms

The lobby and overall entertainment areas are great. However, the rooms are pretty outdated and need a refresh. For the money you spend, don't plan on any thing more than just a standard room. You can spend the same money across the street at Gaylord but get a much nicer room. The water park is great, but you don't need more than 1 night here.

Pool was great for kids of all ages. Our smoke detector light was super bright and flashed throughout the night.

Only complaint was the AC in the room did not work very well. The rest of the place was amazing!

Water park is amazing, however, rooms are very plain and in need of a little repair. We were moved because of heat not working and then electrical didn't work in 2nd room. Staff was very kind and helpful - just disappointed in condition of rooms and lack of in-room amenities.

Great wolf lodge was amazing. Our room was soundproof and check in was a breeze! I would absolutely stay here again.

Noisy

It is so nice to have so much at Great Wolf to occupy the children that really all I have to do is sit back and relax. The facility is starting to show wear and tear (tub faucet leaked a bit and had to finagle with the microwave a bit for it to work) but still a nice place to stay.

Beds were terrible. Sinks in the middle l. Did not get a good nights sleep for our long flight the next day

I called multiple times about my heat was not working they sent someone to fix it and it read 72 degrees on device but when they scanned room it was at 68 degrees I was cold my whole stay I requested a extra day because it was my son birthday and he was mad because it was cold and everyone we invited left because are room was cold they said they can put us in another room but my son has autism and if he would have switched rooms he would have been soo mad..but as far as hotel I love it I come here every year in feb 12 to celebrate my son birthday this year was great as far as every year but my room was so cold they told us we could stay untill 2 and I didn’t wanna get a refund I just feel like we should get a free stay for next day because of how cold it was and how cold it still is

Great for kids and gave us what we wanted, which was a fun night away for my son’s birthday with friends - the water park and activities were great. Not so great was that I was incorrectly charged an additional $600 on my bill in checkout. And only noticed this when I checked my credit card bill. The overcharge was reimbursed quickly, but please make sure you check charges after your stay.

Staff was kind of rude

Great Wolf charged me for the deposit I had already paid through Hotels.com and the manager was unwilling to see my proof I had paid a $1500 deposit. So instead of paying $3000 for our stay, they debited my card $4500. I had proof of my payment in full for the total charges, but was told the $1500 deposit was a fee issued by Hotels.com. The hotel management is only in it for the money consumed…not for the fairness or what is right morally. I was very disappointed.

Excellent customer service they go above and

Check in does take longer than a normal hotel but the staff was wonderful. Parking is a nightmare since people are able to stay all day even after checking out of their room and there is a ton of construction going on around the building. Just take a deep breath and look forward to enjoying family time.

Check in was at 4pm. I did not get a room until 8pm. So to even use the water park I had to take my bags with me.

It took 3 hours to check in. We were sent to 3 different rooms and ended up in a double queen after reserving a King Suite with a fold out. Our first room was filthy. Second room had other people in it in bed. We left after the first night and were told to expect a refund for second night from Expedia which we still haven’t received any communication on. The lady helping us at GW was absolutely amazing. And beyond helpful. There was only so much she could do. We hoped the food would’ve been better once we got to eat it warm after having to move 3 times and end up eating it cold the first night. It did not get better. The kids would never know the difference, so there’s that! Our 5 year old thought it was awesome, so I’m glad we went to experience it. But I don’t think we’ll be going back again.

Check in was absolutely awesome. I didn't prepare well on my end but the young man that checked me in was so very patient. I will be sure to get his name and let the managers know. Food is very limited. No variety but again I should have brought snacks as the rooms have microwave and fridges. The lifeguards are amazing. The staff at the restaurants are just ok. We enjoyed our time. Rooms very clean.

The check-in process needs some improvement. The kiosks do not work, so everyone stops at the kiosk and wastes time before lining up at the desk, which takes even longer.

Beautiful place, our family enjoyed the property, close to many things, water park was nice, and the staff were friendly and helpful.

A little bit loud cause nearby DFW Airport.

Our visit to GWL is always awesome! The staff is helpful, plenty to do, and is conveniently located to other attractions.

The hotel and rooms were nice. The room was large and layout was great. But best of all the staff was exceptionally friendly and accommodating. Staff worked at making things easy and seamless. The water park was fun and our 10 and 8 year boys loved it all and were worn out. We did not eat at the lodge but ate out and brought snacks so I cannot speak to food. Also we did not purchase any extra activities there either. We did rent a Cabana and enjoyed it and the privacy. Will be going again and only staying 2 nights (swim the day of, after check in and the next day leaving the following) we stayed 3 nights but honestly 2 nights is enough. Went to Grapevine Mall definitely a must as well as in and out burgers. My husband was disappointed there was no workout room which was on the website.

The room wasn't ready in time for check in for over two hours after it was supposed to be ready, the power to the facility went out a couple of times during the stay and one night the fire alarm went off, but was a false alarm. The room was nice and convenient to the tradeshow I was attending and easy to get to and from the airport. For the amount of money that was spent, the least they could do was have the room ready at 4 PM.

I love that you don’t have to leave the building

First of all, our room was ready before the check-in time. It was so convenient, especially after 4 hrs flight. Room and bathroom were very clean. Furniture is a little outdated, but it is not that important since a room was so clean. We stayed 3 days, took a transportation from and to airport, and were using Uber to go downtown Dallas and downtown Grapevine. We liked the buffet breakfast; could find anything we wanted to eat; plus, the price for one person was not expensive. Indoor water park was awesome. My 13 y.o was very happy. Outdoor supposed to be opened last day on the Labor Day ; but they opened it only for couple hours after 2 pm. Honestly, the outdoor water park is mostly for smaller kids: just 2 slides and 1 swimming pool. What I didn’t like is that nobody was cleaning the tables in the outdoor pool are where people eating, and bees with flies were bugging everyone. We ordered a pizza and could not find a clean table outside, so we went inside. On the first day we had a dinner in Italian restaurant nearby in Grapevine downtown; and next day we were dining on the 4th floor restaurant at Wolflodge. Both dining experiences were great. Check-out was extremely simple over the phone text message which was so convenient.

Water park and hotel were clean and fun, but the dining was very expensive. The pricing was not clear and the bill was shocking.

Best staff and wonderful food especially the steakhouse inside the hotel

We did the buffet paid aroud $75. For 2 adults and 1 kid. They had flies landing on top of the meets pork lion and roast beef. That killed our appetite!!!

Couldn't plug my ROKU into the TV because the power outlets were too far away. For adult couples without kids, the adult hot tub is not supposed to have kids in it. It needs to be strictly enforced. No couple, celebrating their anniversary, wants to see crying babies in the adult jacuzzi, and nasty, used swim diapers on the ground in that area. They should have been told to go to the family hot tub. They didn't leave after an attendant told them to take their baby out. The prices for food and other items in the shops were ridiculously expensive. The waterproof phone protective cases were like $33 for one. =O Be ready to walk because the halls are LONG. If you are handicapped or have bad knees, hips, or ankles, you might specifically request a closer room to the water park and amenities. On the other hand, the hot tub was AMAZING!!! The wave pool was relaxing. There are lots of seats & tables, & it wasn't overcrowded. The atmosphere was pretty cool. The room was nice and clean & we had plenty of towels. This resort is great for families & children. Though the food was expensive, it was really yummy & they gave us a lot. Since it was our anniversary, we were given a complimentary dessert at the restaurant, so it was really nice and thoughtful of them. The service was great, & all of the workers were so kind & nice. We might go back again sometime, especially for that hot tub. The jets in that thing were AWESOME. They are great for a massage and sore muscles.

Food was horrible

The restaurant were expensive for the quantity of food and quality.

The restaurant inside close way to early at 9 the breakfast buffet expensive not much to chose from We tried to get dinner we show up at 8 wait 30 mins for them to just tell me there was a 25 min wait and they were closing at 9 it was up to me if I wanted to wait

Rooms could use some updating for the price. The buffet while good is not worth $24 a person. I would recommend getting the packages because everything there extra is very expensive.

First of all, our room was ready before the check-in time. It was so convenient, especially after 4 hrs flight. Room and bathroom were very clean. Furniture is a little outdated, but it is not that important since a room was so clean. We stayed 3 days, took a transportation from and to airport, and were using Uber to go downtown Dallas and downtown Grapevine. We liked the buffet breakfast; could find anything we wanted to eat; plus, the price for one person was not expensive. Indoor water park was awesome. My 13 y.o was very happy. Outdoor supposed to be opened last day on the Labor Day ; but they opened it only for couple hours after 2 pm. Honestly, the outdoor water park is mostly for smaller kids: just 2 slides and 1 swimming pool. What I didn’t like is that nobody was cleaning the tables in the outdoor pool are where people eating, and bees with flies were bugging everyone. We ordered a pizza and could not find a clean table outside, so we went inside. On the first day we had a dinner in Italian restaurant nearby in Grapevine downtown; and next day we were dining on the 4th floor restaurant at Wolflodge. Both dining experiences were great. Check-out was extremely simple over the phone text message which was so convenient.

During our stay the hotel was going through renovations, I’m assuming that is why parts of the hotel were covered up. Regardless, we enjoyed our stay! The kids had a blast, the Fireside restaurant was delicious. We will definitely go back.