Extended Stay America Suites - Secaucus - New York City Area

Room had dishwasher but no dishes or cups. No ice machine

They use deceptive pictures to hide how dirty and old the facility is. I only booked here because it claimed to have a pool. When we arrived the pool had clearly not been functional for years.

The facility is not very old, but is quickly showing deterioration. Elevators are barely working, slow and groaning. Two visits in two months and there is still no hot water.

The Extended Stay on Meadowlands Parkway does not have a lobby with tables & chairs and sofas.

Pool was closed , vending machines Is we're out of a lot of stuff , Never came and changed our sheets at all or are towels. We were very disappointed with the money we spent for this place.

Property was under construction. Breakfast was really limited. Muffins, instant cereal. Not fruit offered.

Please do not post on hotel page that they have a breakfast since it includes just coffee and a muffin. Just say coffee and a muffin. Do not mislead your guests. The fire alarm came on 3 times between 11pm to 6am and the hotel staff even not apologized, let alone offering some kind of compensation. Definitely the first and last time I’m staying in this hotel.

GOOD - Check-in = Extremely easy check in and totally professional greetings by the reception desk. Desk Clerk Jason was very courteous & Staff were extremely friendly and helpful. Onsite Parking: Plentiful & additional multi-level parking 1 minute away Room - Considering the age of the site (One of the oldest in the Secaucus) the room was exceptionally clean with full sized refrigerator/freezer. 2-burner electric stove and dishwasher & a microwave*1.See concerns on Kitchenette assets. LOCAL AREA Under a minute walk to bus stop to and from NYC with frequent buses daily Less than a 5 minute was to movie theater, bars, shopping and multi-cultural dining. View: Great view of the NYC skyline and one should research the history of Secaucus to know how instrumental the town is to early American history. BAD, more so a concern and an inconvenience 4 ½ days no housekeeping service accomplished or even see in the facility. AMENITIES Unlike the cross town Stay America, the amenities were very basic; 2 bars of soap and a mini bottle of shampoo, towels, facecloths 2 plastic cups and a roll of TP *1 Advertised as a kitchenette to our surprise; there were no in room pot/pans/cups/dishes/utensils/coffee maker/tasters/dish rack or dish soap! The only inconvenience was going to the front desk to obtain the above then wait for the clerk to assemble the desired item into a broken/shattered properly not sanitized plastic tub. Went to Walmart to buy detergent. Microwave was a potential

Great place to stay. The are has a lot around, and it's super easy to get into NYC. Staff is amazing. Hotel is outdated, but comfortable. My main complaint is that the main fire alarm has gone off every time I've been there. I've stayed a few times now and would gladly stay again

The property was undergoing some work and altered exiting to the lot. The elevators are aged but serviceable. The best part of the stay, was the front desk. Super friendly and helpful. We could not get the tv to work. He brought up a new remote and made sure we were good to go. He was even handy with needed scissors when i had an unexpected urgent alteration needed!!! The staff will ALWAYS makethe difference!!!

Room was spacious, fridge temp was awesome but nothing was clean. The carpets are full of hair and smelly. Overall, meh.

This hotel is the filthy. Very badly worn out and cleaning is a disaster. Get another around as the location is convenient for Manhattan but do not go there.

Looks dirty, sofa bed old and dirty, room smells

There were bed bugs in one room. The next room had a broken door to the bathroom. The entire room smelled of pet urine or mold.

This is supposed to be more of a value hotel if you need a kitchenette and space but the problem is it was not clean - there was dust lining the hallways, stains on our linens, grime on walls, gunk stuck to the blow-dryer on the wall. We booked a room with a pull out couch for the kids and it was not something anyone should be expected to sleep on (very stained with no mattress cover, broken springs) so we left. The front desk staff were kind but the management is terrible. We found a phenomenal hotel (pristine, modern, clean, comfortable beds) 2 minutes down the road for the same price.

Unclean room at move-in with no housekeeping for a whole week. Faulty lighting (had no lighting in the bathroom for the whole weekend since they have no maintenance during weekends and a faulty AC that won’t work and a fridge that rattled all night) Staff is non responsive and irresponsible and will not help. Smelly rooms with old, breaking furniture and appliances. They pass the smallest sofa as a make-shift bed, that can barely fit a 5 yr old.

This place was so dirty. Rooms were disgusting. Walked in the both of our rooms that were side by side and found hair in both the bathtubs, food on counters, dirty microwaves and counters, trash on floors inside and outside of rooms and underneath the beds and couches, dirty bathrooms and bathroom mirrors, we left immediately after seeing how dirty everything was. Also down in main lobby where breakfast is served, all counters and cabinets were dirty as well the doors and windows.

The faucet in the tub did not work, the carpet was dirty and there was cockroach in the room. The only good thing about the hotel is the location.

There were mice in the room, and the hotel even left mouse traps. They don't clean the room (you must request it).

overall experience was good, location is excellent, we went for 8 days for my daughters 15th bday the only con was the smell, it was definitely dogs smell, the room looked cleaned however that smell is very difficult to get off, in my opinion they should segregate the rooms, have half to be pet friendly and the other half not,

Customer service was excellent and the room was nice, but the bed mattress and pillows were terrible. I have 2 nights to stay but was not comfortable with sleep on those bed left a day early, because the spring on a bed was terrible.

My Microwave not working when i inform the front dest no answer

Sofa bed needs new mattress, calse advertisement for breakfast. It was more like free muffins and maybe coffee . No coffee available this morning

The stay its self was good but some things felt like they needed to be updated especially the shower head which had no pressure. The air conditioner was fantastic. If you are a light sleeper it can get noisy due to a highway being close by depending on the location of the room. There was a lot of dining options in the area. A quick trip into NYC with the #320 bus conveniently located right outside the hotel. Overall, it was pleasant and I would stay again for a quick trip

Shower wasn’t working. No other rooms available had to fix it myself

Noisy from road. Bath tap didn’t work properly. Fridge/Freezer very noisy. Sofa bed uncomfortable.

Room outdated, broken microwave & hairdryer , carpet not cleaned well. Cold breakfast, out of coffee , only some wrapped muffins and granola bars.

Well situated next to a bus stop(320) that will get you downtown NYC in less than 30 minutes. However...this hotel is in dire need of a refurbish. Grungy also. Very noisy as you are near Patterson blvd. Godd selection of restaurants nearby.

The only positive aspect of the hotel was its convenient location for driving to NYC. Unfortunately, the room was not as clean as we had expected. The worst part was the sofa bed; the mattress was in poor condition and had strange stains, which made it so off-putting that none of my kids wanted to sleep on it. The courtyard area was dirty, and it seemed that the hotel does not clean the outdoor furniture regularly. Additionally, the breakfast options were very limited and consisted mostly of snack food. My family and I will never stary there again.

Spacious rooms. Strategic location. Approachable staff. Minus factors: Non-functioning light bulbs. Dim light. Some kind of smell when we entered our room, thus we ended up opening our windows to allow ventilation.

Check in at 3:30 pm one of the room still not ready. And the other room has a broken sofa Bed, thy gave us another room but the room is not clean yet dirty towels on the floor, and gave us another room on the 3rd floor finally that room was ok, Jason the front desk said he will give us discount for the inconvinience but he did not.

I never had such a bad experience in a hotel. When my wife and I arrived at the hotel, the person checking in was very unfriendly. Also the bathroom was not clean since I found human hair on the floor. And to finalize the bad experience, someone entered our room and checked us out before 11:00am when we arrived to the room, a lady was already cleanning and put out our groceries out of the room. The only good thing about that hotel is the location. We will never go back to that place,

I reached late due to traffic and they didn't open the door and asked me to find some other hotel room. I was roaming at midnight to find another hotel luckily another website helped me find the room. I've been a customer with expedia for 10 this is the worst experience I faced. Can you process my refund?

The people on the front desk do not want to great and they don't want to answer questions. They see you standing there to ask questions they just glance and do nothing. They make you feel uncomfortable. When we checked out i am glad we met Joshua at least he knows what customer service is he warmly talked to us

When I checked IN, the front staff said, my reservation was cancelled since I did not show up at 3 pm. After 45 minutes her browsing the system gave a room with 2 queen bed and said I have to come by 7 am to speak to the manager since I am a walk in. At around 4 am in the morning continuous calls to my room to vacate immediately since the room that she provided was already reserved by someone. A crap systm they have that doe not evn show up the vaccant and booked rooms. This time one more horrible indecent staff joined together in the front office and was yelling. This time they found out my original room and allotted the old, reserved king room. But I ended up paying twice for the same room. One thru Hotels, Com and the other at the front desk. The rooms were uncleaned; towels and bedsheets are dirty to the core with stains. Please don't ever go to this Extended Stat please.

Management Was Very Helpful and Kind…Pleasant Atmosphere!!!!!

The property was in a great location- many dining options! Valentina is a great employee- she really provides great customer service to the guests! Kudos to her!

Good location to get to NYC by a short bus ride. Also easy to get to MetLife stadium. Staff was friendly, room was standard but spacious, beds were good, sofa bed as well. Good price as well

GOOD - Check-in = Extremely easy check in and totally professional greetings by the reception desk. Desk Clerk Jason was very courteous & Staff were extremely friendly and helpful. Onsite Parking: Plentiful & additional multi-level parking 1 minute away Room - Considering the age of the site (One of the oldest in the Secaucus) the room was exceptionally clean with full sized refrigerator/freezer. 2-burner electric stove and dishwasher & a microwave*1.See concerns on Kitchenette assets. LOCAL AREA Under a minute walk to bus stop to and from NYC with frequent buses daily Less than a 5 minute was to movie theater, bars, shopping and multi-cultural dining. View: Great view of the NYC skyline and one should research the history of Secaucus to know how instrumental the town is to early American history. BAD, more so a concern and an inconvenience 4 ½ days no housekeeping service accomplished or even see in the facility. AMENITIES Unlike the cross town Stay America, the amenities were very basic; 2 bars of soap and a mini bottle of shampoo, towels, facecloths 2 plastic cups and a roll of TP *1 Advertised as a kitchenette to our surprise; there were no in room pot/pans/cups/dishes/utensils/coffee maker/tasters/dish rack or dish soap! The only inconvenience was going to the front desk to obtain the above then wait for the clerk to assemble the desired item into a broken/shattered properly not sanitized plastic tub. Went to Walmart to buy detergent. Microwave was a potential

I had to wait 27 minutes to check in since there was nobody at the front desk. Employee showed up a said he was at the restroom. He did not leave any sign. In room not TV working, no AC working either. Very rude personnel.

Room has everything you need. Plenty of dining, necessities, and a movie theatre nearby. Bus stop is also close by. The hotel is a bit dated and the breakfast was pretty bad.

Affordable and convenient location

We liked that the parking was free and there was a bus stop right outside the front door which was a 20 minute ride into Lower Manhattan. The beds were comfortable and it was nice to have a fridge. The place is very rundown though and not clean. I refused to walk on the carpet in our room without socks or shoes on as there were multiple stains on it.

Very close to downtown if you’re planning to visit, New York City attractions

Right next to bus station, can take the bus directly to Manhattan, lots of restaurants nearby

Love this location near restaurants and public transportation stop.

Comfortable studio apartment, lots of parking and a handy bus into Manhattan

Good location to get to NYC by a short bus ride. Also easy to get to MetLife stadium. Staff was friendly, room was standard but spacious, beds were good, sofa bed as well. Good price as well

GOOD - Check-in = Extremely easy check in and totally professional greetings by the reception desk. Desk Clerk Jason was very courteous & Staff were extremely friendly and helpful. Onsite Parking: Plentiful & additional multi-level parking 1 minute away Room - Considering the age of the site (One of the oldest in the Secaucus) the room was exceptionally clean with full sized refrigerator/freezer. 2-burner electric stove and dishwasher & a microwave*1.See concerns on Kitchenette assets. LOCAL AREA Under a minute walk to bus stop to and from NYC with frequent buses daily Less than a 5 minute was to movie theater, bars, shopping and multi-cultural dining. View: Great view of the NYC skyline and one should research the history of Secaucus to know how instrumental the town is to early American history. BAD, more so a concern and an inconvenience 4 ½ days no housekeeping service accomplished or even see in the facility. AMENITIES Unlike the cross town Stay America, the amenities were very basic; 2 bars of soap and a mini bottle of shampoo, towels, facecloths 2 plastic cups and a roll of TP *1 Advertised as a kitchenette to our surprise; there were no in room pot/pans/cups/dishes/utensils/coffee maker/tasters/dish rack or dish soap! The only inconvenience was going to the front desk to obtain the above then wait for the clerk to assemble the desired item into a broken/shattered properly not sanitized plastic tub. Went to Walmart to buy detergent. Microwave was a potential

Nothing fancy but it's immediately adjacent to the NJT 320 bus stop which gets you into PABT in under 20 minutes. Restaurants and shops in Harmon Meadow are walkable. Free parking. Tough to beat for the price.

A few pros - easy access to NJ bus into NYC, parking included in price. No housekeeping services included which makes no sense. We stayed 3 nights, 3 guests. That is the whole point of choosing a hotel over Airbnb. Pull out mattress that was the only option as the 2nd bed was dirty and old. Their selling point of “breakfast included” was watered down coffee and packaged muffins. Just save yourself the hassle and give people housekeeping instead of a sad, gross “amenity”. Literally ruined the vibe staying here.

Room has everything you need. Plenty of dining, necessities, and a movie theatre nearby. Bus stop is also close by. The hotel is a bit dated and the breakfast was pretty bad.

Sofa bed needs new mattress, calse advertisement for breakfast. It was more like free muffins and maybe coffee . No coffee available this morning

On tbe go breakfast was horrible. Coffee was watered down. Coffee supplies ran out by 7 am and same packaged muffins every day

I wouldn't recommend this hotel at all. It says breakfast is included, but all they have is coffee and granola bars. The room was tiny and had this faint but bad smell. I will never stay here again.

No Breakfast. Just coffee and packaged energy bars. They take the coffee down promptly at 9:30-most good hotels leave it all day for guests.

Pros: Near to public transportation to New York area. Easy to catch bus from here. Cons: Proper breakfast is not available (They provide some snacks only, even we could not find the coffee machine)

Room outdated, broken microwave & hairdryer , carpet not cleaned well. Cold breakfast, out of coffee , only some wrapped muffins and granola bars.

Its a very dirty hotel. Was not even close to what is shown in pics. Its smelly. And staff DO NOT even smile. The Breakfast was so poor. Only served muffins and coffee.

Property was under construction. Breakfast was really limited. Muffins, instant cereal. Not fruit offered.