Oasis Hotel

We reserved 2 separate rooms at he Oasis -- it was a total disappointment from the moment we arrived at the parking lot. In fact, the whole property is a total disaster. Let me describe what guests see when they arrive: Upon arrival at the parking lot we immediately knew the property was not going to look as in the online pictures. The lobby, the walk towards the elevator in the back and the elevator itself smelled awful and looked hedious. Once we reached the 5th floor we couldn't believe that there was carpeting on an exterior hallway where it's open to the elements. It was completely stained, almost black--and I can assure you it's not it's original color! The lock on my room wiggled and the key (actual key, not a card key) was hard to turn. Once we got the door to open we knew there was no way we were staying. The room was nothing like what I saw online!! To begin, the lamp bases were full of rust, the desk by the window was dusty, as well as the window sills, hoping it wasn't mold on them. There was some sort of bench that at some point was burgundy but it's now stained of food. The carpeting was clearly dirty and filthy, made up of individual blocks of different shade carpet that has had better days. And the bed frame looked like it was about to fall apart, chipped at the sides, and a dingy console by the tv. When we went out on the balcony we noticed the grass by the pool looked like it had been unkept in a really long time.

the view of the beach was amazing! the walk to the beach is very short. the pool was also enjoyable and clean. they just need some updates around the place and the front desk woman was really funny and nice. compared to other options it’s outdated and is similar in price to some more updated places further down the beach. the room was decently clean but the bathroom is scary - there were two options for water temperature - just cold or burning up hot. there was a great amount of privacy that i appreciated during my stay though.

We got there the places looked ok. The toilet had the “sanitized” strip on it. I lifted the seat there was yellow stains all over it. We looked at the beds and there were dry crusty stains on there so we took the sheet off and tried to look past it. Went out the balcony and there was “cigarette” butts left behind. We left and came back to sleep there was roaches every where. I tried to ignore it and keep stuff off the floor. My baby’s car seat was placed at a high level and I saw a bug crawling out of it. Roaches were on walls ceiling sinks night stands EVERYWHERE.

Beach view non smoking room not saved for us as promised. Used towel hanging over shower rod, Bathroom door not repaired so it could close. Room smelled of mold and cigarettes

The ONLY staff here the entire time was the maintenance man. He was trying to run the office and do his job simultaneously. Once, I heard a maid scream to a guest "ARE YOU CHECKIN OUT OR WHAT?" The room was so disgusting it was infested with roaches, the smoke detector was hanging off the wall, the sink was rotted out, the balcony door would not lock and barely closed and the bed was disgusting. After the first night, my fiancé woke up sick. The worst part of all is we were forced to stay or lose our money because they REFUSED TO GIVE A REFUND. I met 4guests that packed up and left within minutes of checking in. I wish I was well off enough to have been able to walk away from the money I would have lost. I requested a refund for the second night at checkout after the first night and was denied. To add insult to injury, I paid $290.86 for 2 nights and the same exact room was listed online for $74 per night after I checked in. Not only was I charged DOUBLE the rate but they refuse to give a refund once you realize the pictures they post are COMPLETE FALSE ADVERTISEMENT! This hotel is worse than the people trying to sell extended car waranties.