費城城市大道希爾頓飯店

Parking is a problem.

Ice machine was not working

I didn’t enjoy my stay,no internet and I couldn’t get sleep in my room.

Only issue here is parking. Every employee has a different story about it. Cost, procedure, best way to do it. A mess.

Great Hotel, big bummer it does not have a hot tub and the pool is cold. The facility is Nice and the rooms are clean and comfortable

Poorly staffed. Long wait for car from valet. Aging - carpet in room had burn marks and shredded. Wall paper peeling and stained. One of the two elevators out. The other rattled badly. Not worth 200 per night for sure

We booked this hotel even though it was quite far out on the center but it had a pool and we had our 2yr old grandson with us so thought this ideal. Upon arrival we were told the pool was closed for refurbishment. We had not been told in advance or when booking. The receptionist straight away suggested she cancel our booking and we could go elsewhere and that she would make sure we got a full refund. We did this however as I never took a note of her name I’m am now having difficulty in getting my refund! No one seems to be accepting responsibility or accepting what the receptionist told us. She had said she would put a note on their system to ensure I did not have to pay any penalty as it was their fault for not informing us.

It’s a nice hotel. Parking other than valet is off the street.

Only one paper cup in room. No water bottles (free or for sale). Pool closed/out of order. computer in business room out of order. couple screaming and cursing at eachother in next room. could hear in my room. front desk staff very friendly and polite.

There is only street parking, which is minimal. There is valet parking through the hotel for a fee, but only available until 11 and we were going to a concert so it wasnt available when we returned. There was no toilet paper in our room upon arrival, fortunately housekeeping was down the hall working on another room so we asked for some. Front desk staff was pleasant upon arrival and checkout. Theres no free coffee bar or breakfast offered. But there is an overpriced coffee barista thats also a bar in the evening in the hotel lobby. Overall my overnight stay was pleasant, but not worth the price in my opinion.

Dead mouse in lobby and had to leave early for no reason other than a bathroom door being unable to be opened after being slammed after a verbal argument between my boyfriend and MYSELF. No accommodations made due to the mouse I have a picture and video being in the lobby while waiting to be checked in. I was promised a full refund for the rest of my trip that I was threatened to leave if I didn't make a report to police. SMFH

The hotel room was not very clean this time. I said this hotel quite frequently, and the cleanliness of the room is beginning to suffer. I think we're not stop up, the shower was backed up, there was trash on the floor, and the TV didn't work. It seemed like housekeeping only came in to make the beds and that's all!

My family came down for a few nights for my graduate graduation and the hotel room was pretty gross regarding cleanliness... The glasses had lipstick stains, there were dead bugs around the glasses, some mystery wet stain on the chair, and just other issues with feeling comfortable and clean in the room.

There was a roach in the elevator, black mold in the shower, hair on the towels and the sheets had yellow stains on them. Overall the cleanliness felt like it was lacking.

Sheets had stains on it, and the room was dirty.

Rooms were clean but parking was awful, it was very noisy and the halls reeked of marijana. On the other hand the staff were very nice and welcoming.

Staff were friendly and helpful. The room was spotless and the bed comfortable. We were able to park for free in street spaces adjacent to the hotel (not always an option)

Overall, the stay was ok. It was clean and the shower was great, but the room is in need of an upgrade. The door in the closet was broken and the door to the mini fridge was also broken (we told the front desk about it). Our room also smelled like smoke when we got there. Next time we will likely stay at homewood suites (which is connected to Hilton). The rooms there are nicer.

I found that the property surrounding area was very clean. The rooms were horrendous ripped up headboards chairs with broken arms. curtains were not clean. Wallpaper was peeling. I did not sleep well I didn’t feel comfortable.

I do have to say that the staff was very polite and accommodating, especially "Albert" who helped us with our luggage. Very polite, very professional. He should be recognized for his service. Unfortunately, although it is a beautiful hotel, it is experiencing an infestation of mice in the dining restaurant. I brought it to the attention of the desk staff who explained that they would look into it, but it did make for an uncomfortable dining experience, to say the least.

The bathroom doesn't have a door, which is not so good

The room was fine but the AC was horrible. When it turned on the noise was so loud it wakes you up every time. The room cools off then heats up just to cool off again. The cool air was not consistent.

Tons of free street parking. On a quiet street. Beautiful view of the water from our room!

I didn’t enjoy my stay,no internet and I couldn’t get sleep in my room.

The only thing that was nice about the was the view from the window. The downside about this property the elevator wasnt working properly, the mattress didn't have a mattress cover, there was no door or curtain for the shower, you had to pay for wifi and parking.

People talking loudly in the corridor too long 2AM. Ice machine making loud noise. I am a handicap person taking blood thinner. There for I left early morning 4:30 am. Unfortunately I have to walk quite a long distance to the parked area because there is no Valet service till 7am. They should allow me to park close by.

If you wanted breakfast, it's not complimentary! Coffee, egg sandwiches, yogurt parfaits, over nite oats. And some other breakfast options, you need to pay for. Our room was MEH.....Smoke alarm hanging from the ceiling, toilet paper holder ripped off the wall. The exhaust fan in the bathroom DID NOT work. And the fridge was not cold at all. Someone came when I asked about these issues, was told, I'd have to dirty up your bathroom to drill a new toilet paper holder. He was supposed to come back and fix the exhaust fan, he never did. Needed to call security regarding the safe in the room because previous people locked it with THEIR code so we couldn't even get it opened to set a new one. The fridge was just kinda cool with ice chunked up in the back of it. If we were there longer we were told they would've switched it out for a newer one. Shouldn't matter how long your stay is, and when paying 300 dollars a nite, I don't think a fridge that was colder was alot to ask for.. And also for 300 dollars a night, there also should be at the least, free coffee and pastries during your stay. The only positive words I have for THIS Hilton in Philly is.....the staff was very helpful and friendly. Paris Hilton doesn't need any more of our money. I bet she would've LOOOOVED to stay in THIS room...NOT!!!!

Air conditioning did not work in the hotel room. It was impossible to sleep in 80°F room.

Overall, the stay was ok. It was clean and the shower was great, but the room is in need of an upgrade. The door in the closet was broken and the door to the mini fridge was also broken (we told the front desk about it). Our room also smelled like smoke when we got there. Next time we will likely stay at homewood suites (which is connected to Hilton). The rooms there are nicer.

Good sized room with 2 double beds for a twin room.

This hotel's check-in/reservation system is entirely broken (at least with hotels.com), reservation confirmation double-verified by hotels.com and emailed to hotel manager, which can see the email at lobby but unable to see the reservation in their system; hotels.com agent's call attempt to the hotel via its phone number (confirmed by lobby manager) could never get through, no call rang at all while the manager and me waited at the lobby, so phone system was also broken. In attempt to mitigate the problem, the super nice manager offered me a walk-in reservation with matching price to my original hotels.com reservation, so at least I don't have to go elsewhere that night. Meanwhile, I was with my 1-year-old toddler so we needed a crib; unfortunately, room service department was unreachable, even by the super nice lobby manager, via both in-hotel phone call system and the walkie talkie, nobody ever answered even when the manager confirmed that it wasn't off-hour and someone should be on duty; we retried for a few hours until manager called by 11pm saying the only (security) guy he got a hold of wasn't able to find any crib in the only room he had access to... we had to move our beds together and hope the baby won't fall off the bed, only to find all the mess underneath the bed. I won't mention more about being yelled at by valet parking guy for idling my car at the empty entrance during check-in because there were no direction to the off-campus parking lot... Worst Hilton!

The staff was honestly the worst part. Every interaction was strange. They all were fairly rude and the service in the restaurant was actually terrible. They were out of every single wine option, literally. It took hours just to order and get our food and the staff was not knowledgeable about the menu or anything else in the hotel. The valet were off putting to say the least. Constantly making rude commentary and were so far from helpful. The phone in the room didn’t work and there was no fitted sheet on either of the beds. This place has potential to be a great hotel but the staff and service made every interaction kind of suck.

Our room key was given to other visitors, so we had people walk in on us at 8 at night after our baby had fallen asleep. Then at midnight the fire alarm went off for supposedly no reason. Very disappointing stay, and no refund or anything for GIVING OUT OUR ROOM KEY TO OTHER VISITORS

One of the worst customer service experiences I have ever had. We arrived at 3:45 for a 4:00 check in and had no problem waiting. By 6:00 we were angry, by 6:30 we were fuming. We were not the only ones, nobody was getting their rooms. I was respectful and asked the director of guest services how she would make it right, she was snarky and disrespectful and mumbled that she would try and get $70 taken off through Expedia. We were finally checked in almost tree hours late. We missed our dinner reservations and scrambled to find a place to eat nearby. We were here visiting colleges with our daughter but also wanted to eat at a great Philadelphia restaurant, we settled for a bargain BYOB Japanese restaurant. That being said, the service at the restaurant far exceeded that of The Hilton. I would never ever return here.

Winston and the staff we dealt with was amazing. Everyone was helpful and I would def come back.

Terrible service! First night had to wait an hour for breakfast causing late checkout, second night got locked out of our room an hour before checkout..Neither time did they compensate us with anything, except to apologize. No discount on breakfast either time.

Staff was courteous and helpful.

We arrived at 530p.m. and our room wasnt ready until 7pm. The first room we were given had an air purifier in it because the previous occupants were smokeing weed. This was not ok as we were traveling with 2 five year olds. So we waited an additional 30 min for a different room. We were offered zero compensation for the wait and still had to pay for offsite parking. The hotel itself was nice and conveniently located to shops and dining. but the initial check in was a nightmare

Disappointed with getting checked in late.

Great location. Easy to get to, just right outside the city limit in Bala-Cynwyd. Check in simple and easy. Staff always helpful. Parked right in front of hotel across the street. Usually we eat here, but due to late arrival and early checkout we couldn't. But food is always good and reasonable. Love this hotel.

Stayed the night for a concert at the Mann. Great location for us. Enjoyed the stay. Clean, friendly staff.

Very convient for where we had to go

it is a nice location.

Wonderful location for those traveling from the west on the Pennsylvania Turnpike. Easy off and on access to the toll road, plus great proximity to Center City.

Winston was amazing! The property was clean and room was excellent! Plenty of nearby places to eat! Close to concert venue!!!

Really great local hotel, and great price

Convenient location for a concert at the Mann

Location was very convenient

Great location. Easy to get to, just right outside the city limit in Bala-Cynwyd. Check in simple and easy. Staff always helpful. Parked right in front of hotel across the street. Usually we eat here, but due to late arrival and early checkout we couldn't. But food is always good and reasonable. Love this hotel.

Comfortable place to stay in quieter part of Philly. Great staff at front desk! Rooms comfortable and clean. Highly recommended. Note, you'd have to Uber, taxi or drive into town/park from there but cheaper to stay there than downtown if you are budget conscience.

An older hotel that is not close to downtown. The staff were wonderful. The restaurant was amazing. I was happy to eat there rather than get my car and try to find someplace.

The breakfast buffet, for $19.99, was very limited and not very tasty. There were no dry cereal options, no yogurts or cheeses, and no omelettes, most of which one would expect of a hotel and price in this range.

Terrible service! First night had to wait an hour for breakfast causing late checkout, second night got locked out of our room an hour before checkout..Neither time did they compensate us with anything, except to apologize. No discount on breakfast either time.

Coffee was lukewarm and breakfast not included and tiny quiche took 35 minutes but bed was super comfottable and my daughter absolutely loved the hotel.

Good breakfast buffet.

Smooth check-in. Super clean, quiet room, very comfortable bed. We got lucky and found a parking spot on the street right in front of the hotel. Otherwise valet parking is $25 and self parking in the lot shared with the hotel next door is $20. We ate at "Provisions" the bar/restaurant on site and the food and service were very good. Would definitely stay here again!

Beautiful hotel. The restaurant options were tasty but overpriced. Service was helpful, especially vallet parking. Location is ideal to local sights and shopping.

Hotel was nice and clean . Turndowns were good although I did not like the restaurant staff and manager . I flew in from Michigan to have jaw surgery done and I was supposed be in bed rest and I couldn’t order room service due to them disconnecting the lines . I ended up going down to the restaurant with a huge swollen jaw and in extreme pain and ended up ordering in person and after I raised my concerns all I got was a pathetic 10 off the already overpriced food. When the delivered it they forgot my coke and seemed like they bought almost after a half hr . Lesson learned I will never stay this hood like established ever again .

Great location. Easy to get to, just right outside the city limit in Bala-Cynwyd. Check in simple and easy. Staff always helpful. Parked right in front of hotel across the street. Usually we eat here, but due to late arrival and early checkout we couldn't. But food is always good and reasonable. Love this hotel.

There is only street parking, which is minimal. There is valet parking through the hotel for a fee, but only available until 11 and we were going to a concert so it wasnt available when we returned. There was no toilet paper in our room upon arrival, fortunately housekeeping was down the hall working on another room so we asked for some. Front desk staff was pleasant upon arrival and checkout. Theres no free coffee bar or breakfast offered. But there is an overpriced coffee barista thats also a bar in the evening in the hotel lobby. Overall my overnight stay was pleasant, but not worth the price in my opinion.