Extended Stay America Suites - Austin - Northwest Arboretum

Muy mal sucia

Filthy room. Not just old but not clean. Toothpaste on mirror. Fridge top and stove top overhang so much dust and particles. Blood on drapes. The bed sheets weren’t wrinkled so I think they had been washed but long curly hair when pulled back sheets and other hairs.

The kitchen wasn't fully equipped and the room and I never saw a breakfast while there. They said it was a grab and go style, but I never saw that.

Waited at the lobby for 25 minutes before I was able to check in

Hotel was run down and dirty. The hallways smelled like pot. The first room they put me in had a broken AC/heater that made lots of noise. The second room they put me in had clearly been broken into before because the door frame was bent open and you could see the hallway even with the door closed. The "breakfast" that was supposed to be included was my choice of a small muffin or bag of instant oatmeal. Both of which were behind the front desk, so you had to get the person at the front desk to get it for you.