Best Western Rochester Hotel Mayo Clinic Area/ St. Mary's

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Everyone there is so ice and so helpful. As if they really cared and wanted you there. Love that there were so many ways to get to wherever you parked that it’s never far walk..the breakfast was good the bacon was really good.

Housekeeping didn’t bother to check our room, we left dirty towels on the floor when we left and when we got back at 10 pm they were still there. Went to the front desk and asked for new towels, apparently a washing machine quit and they were short of towels, gentlemen working said he would get me some, got tired of waiting and went to bed at 11 pm. Threw the dirty towels outside our room door at 11 pm and they were gone in the morning, I had again go to the front desk and ask for clean towels. With the pool/hot tub closing at 10, we were unable to use it, that was one of the man reasons we booked there.. Breakfast was ok, same type of potatoes 3 days in a row.. best western I’m sure you can do better

Staff there is amazing and and on top of there game and go above and beyond, I would also like to add that Nyiesha the supervisor at the front desk is an amazing asset to your hotel with all the choas with groups and kids last night and the incident that took place she handled her self very well with mass amount of upset From people following the issue took place..