Caption By Hyatt Chattanooga Downtown

For a brand-new hotel, I expected a much better experience. I do want to start by saying the valet staff was absolutely top-notch. They were friendly, helpful, and truly stood out during our stay. The rest of the staff was pleasant, but nothing particularly exceptional. The room was surprisingly small. My husband is 6'3", and the bed was too short for him—his legs hung off the end, so he didn't get much sleep. Unfortunately, the noise was another major issue. We heard police sirens throughout both nights, making it difficult to rest. I'm not sure if it's because of the surrounding area or poor soundproofing, but it was constant. On top of that, we could clearly hear our neighbors using the bathroom through the walls, which also means they could likely hear us. If privacy is important to you, be aware that the bathroom doors are also extremely thin, offering very little sound privacy. The pool was much smaller than expected and very shallow. If you're traveling with kids or looking forward to spending time at the pool, it's really more of a small wading pool next to the bar than a place to swim. Also, the bathroom by the pool had a door that wouldn't lock. After returning home, I also noticed incorrect bar and restaurant charges on my credit card for places we never visited. Thankfully, management resolved the issue, but it was concerning. The manager even mentioned that I was the second person to call that day about the same problem, which suggests there may be a

Front desk services weren't a big help. Didn't see any "Management" around. They had tech issues.

The team were all excellent, from the front desk staff to the valet! Fantastic location. The hotel is fun and has a delightful scent as soon as you walk in. The only drawback is the street noise; plus, we were on the fourth floor, and it sounded like people were tap-dancing above us. All in all, it is a great place to stay.

Staff and hotel were both amazing!

They charged our card soo many time we go locked out. Each time it was charged it was a different amount. After the first day we told them, nothing happened. Which led our car to being locked by our bank!! It’s very frustrating to say the least.