Baymont by Wyndham Coon Rapids

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The heater smelled, the furniture was in poor condition, the linens need replacing. The first room had a toilet that wasn’t functioning. The second room I was in had a tub I wouldn’t use There was garbage left outside the rooms. Not a good place to stay. Sorry I did

This hotel was a hole in the wall. My problem is with Hotel.com! I reserved a room with Wingate by Wyndham. My confirmation brought us to Baymont by Wyndham and too by surprise they had our reservation. I believe the original place was full (we had to check in late) and our reservation was switched to Baymount. If I am just commenting on the property in which we stayed I would have to say, staff is questionable! We believe they live there, children helping their parents clean the room, trash in the hallway our entire visit (2 days) only the lights and TV worked in our room, the continental breakfast was a joke and the staff was walking around eating it. This place was such a joke, there aren’t enough words to describe it.

Check in clerk was not very friendly and didn't even tell us the elevator was out. Room was okay clean, but the refrigerator was turned off and all the defrost water was in the freezer tray. When i pulled it out, it spilled all over because it was so full. Someone should have emptied it before assigning the room to a new guest. Also, the microwave had no turn table in it and was unplugged. The cord was very short and the grounding pin was pulled out. We reported it to the front desk and all they did was bring a lamp that had a place to plug into and plugged the microwave into that like an extension cord. They never did anything about there not being a turntable. Additionally, the side entry door was blocked open with a rock so anyone could come in at any time. And the employees stand outside that door and smoke so it blows into the building. Smelled like someone was smoking inside.

One of the rooms was missing pillow cases. After 3 hours I finally went and got them myself and put them on. I also asked for 3 clean towels since neither of my rooms were cleaned. I was told to bring my dirty ones to them so I did. I waited a few hours and asked again. They told me they would bring them to the room. I was in the room all night and never got towels. I understand the ICE crap going one but your customers still need to be treated with requests. The pool was not operable because not enough staff.