Extended Stay America Suites - San Jose - Morgan Hill

I’ve have stayed her once a week for three months. It’s OK but this last time I stayed for 6 days. I’m 70 years old, my wife is handicapped. We stayed on the second floor and the elevator stopped working. We had to walk down two flights of stairs with all our luggage and other items. Was not a pleasant experience..

The property was near a venue that we attended. The elevator wasn't working so we had to climb the stairs with our luggage. When we go to our room, our room key didn't work so I had to go back downstairs to have my key activated.

A, great location for a buiness traveler for extended stay. Clean,quiet,close to most of the manufacturing houses. Walking distance to grocery and common resturants. Area safe for running. Full size fridge, stovetop, request for cooking and eating responded to quickly.

The elevator was broken for the entirety of our stay. We were on the 3rd floor with our dog. They only clean the room every 2 weeks which is unacceptable with a pet. Otherwise everything was great.

Stayed for a soccer tournament. Had our kids with us and for an “extended stay” they had NO items in the room. No shampoo, no kitchenware - nothing. There was pubic hair all over the shower, the floor was warped and the windows didn’t open (dangerous in case of emergency). The “breakfast” was stale nutrition bars and muffins. We’ve stayed at many places and this was one of the worst. Parking wasn’t great- a bus took up all the spots in the front and TONS of stray cats.

Friendly greet and was able to accommodate us last minute. Just a one night stay on our way out of town. The hotel parking lot was well lit and the inside was clean. The coffee was hot and fresh though the breakfast was more of a snack. The room was quiet and clean.

It had its own kitchen

Perfect to have your own kitchen especially since I prefer to cook my own food. There was also a great gym nearby that offered a 7 day free tryout (Anytime Fitness)

it has a small kitchen

Hotel states there is free continental breakfast. In the morning there was only coffee and no food at all. We picked this hotel based on the breakfast so we can grab and go but nothing to grab. There was no kitchenware, you have to ask the front desk but when I went down there, the person was on the computer and would not assist me so I used napkins as plates. There is no ice machine at all

I had one of the worst hotel stays of my life here. The moment I opened the door to my room, I was hit with an awful smell—a mix of cigarette smoke and damp, humid staleness. It never went away, no matter how long I kept the window open. The room itself was dirty and poorly maintained. The carpet felt grimy, the nightstand had sticky residue, and the bathroom was unacceptable with hair on the floor and mildew in the shower. Even the bedding looked questionable, with stains on the comforter and sheets that didn’t feel fresh. The hallways and lobby weren’t much better, carrying the same musty odor as the room, which made the entire stay uncomfortable. For the price I paid, this level of cleanliness and care is unacceptable. I checked out early and will never return. Save yourself the disappointment and choose another hotel.

The room was clean but the hallways not so much. There was no coffee maker in room. The attendant at the desk was more of a maintenance person, than check in attendant. The bed was comfortable.

Friendly staff and the rooms are nice and clean very spacious

Stayed here for 1 night only, last minute. It was okay, except the floor carpet near the bed was full of fleas, which made it very nasty and uncomfortable. The rooms are a bit outdated. This is more like a roadside motel than a proper hotel.

Stayed for a soccer tournament. Had our kids with us and for an “extended stay” they had NO items in the room. No shampoo, no kitchenware - nothing. There was pubic hair all over the shower, the floor was warped and the windows didn’t open (dangerous in case of emergency). The “breakfast” was stale nutrition bars and muffins. We’ve stayed at many places and this was one of the worst. Parking wasn’t great- a bus took up all the spots in the front and TONS of stray cats.

The mattress was junk, it was too thin. You could feel the bed. I did not get a good night's sleep. The shower had plenty of hot water. It was very clean. Staff was very helpful.

Room is clean, meet all my needs.

Property was clean and quiet.

The front desk staff and house cleaning staff were friendly, helpful,accommodating. The room was basic, clean, cooking supplies were available upon request. We reported other guests who were smoking marijuana in their rooms, smell permeating the hallways. Easy access to highway, stores, good coffee, we will stay again

They should at least have a coffee pot and coffee in the rooms. They should at least have hard boiled eggs and bananas at the breakfast bar. The hallway on the second floor smelled liked Marijuana! It was awful and gave me a headache!

The bed was hard

Bed is horrible super flat no cushion to it at all The room had a very weird smell even the hall ways The hotel seems to be super outdated ,didn’t get the room originally requested

Thw beds are hard and small and the water was gross the walls are thin and can hear the people and not a lot for breakfast

The room was clean but the hallways not so much. There was no coffee maker in room. The attendant at the desk was more of a maintenance person, than check in attendant. The bed was comfortable.

Noisy room. The shower head bracket was broke and the bathroom was bot particularly clean. Definitely not worth $190.00.

Stayed here for 1 night only, last minute. It was okay, except the floor carpet near the bed was full of fleas, which made it very nasty and uncomfortable. The rooms are a bit outdated. This is more like a roadside motel than a proper hotel.

The mattress was junk, it was too thin. You could feel the bed. I did not get a good night's sleep. The shower had plenty of hot water. It was very clean. Staff was very helpful.

Room was nice and bed was comfortable. They forgot to put towels in our room but brought them when we called.

Unfortunately our room was located in the first floor, and the guests from the room above us was quiet noisy. We called the front desk so they could do something about it and though they were attentive to our request; they noise didn't stop until after midnight and started again around 6 am. I wont stay in this property again. Also, breakfast was a joke.

Everything was great! But the only problem was the people in the next room. They were noisy late at night and till the early mornings. It was a lot of unnecessary banging on walls and furniture.

Staff was very friendly and helpful. Rooms were clean and comfortable.

Staff friendly

I enjoyed the stay here and it was conveniently located near 101 freeway. However, I was charged twice by hotel staff. I had paid in full when I booked but the hotel staff double charged me which was disappointing after I explained to them I had already paid.

Great front desk staff. Good location. Easy parking for pickup yruck. Clean room, good price. Comfortable bed.

my stay here was not the greatest. I booked the room on Expedia and got in late. about 1130pm on a Wednesday night to be specific. I had some work to get done the next morning and wanted to do a late check out, 12pm to 1 pm at the latest if possible. immediately upon arrival and asking about late check out I was instantly shot down with a straight "NO" even if I paid a fee. after checking in and unpacking the room was fine. I was woken up very early the following day to loud banging over and over, seemed like maybe construction on the property starting around 5 am. I woke up and started working. figured I check in with the morning staff if I could get a late check out, now I can apparently. But it was $10 per hour. paid $10 for my extra hour, then before 11 o clock I still had room service looking to see if I was out of my room, then again at 1130 staff was knocking on my door looking for a roll away bed that apparently they misplaced. All in all, my stay here was not very peaceful or as convenient as I would have hoped. Staff was inconsistent and slightly rude at times, and the noise was disruptive. Would not stay here again.

The front desk went above a beyond, truly such awesome staff. Cleaning staff was great as well! Location is good as well close to lots of restaurants and shopping

My house is going through a rehab so my property management company placed my husband and I in this hotel for 11 nights. We were notified that the rehab was going to take a few more days so we would need to extend the stay. The woman working at the front desk who identified herself as the General Manager, Nariah, was rude and dismissive and told us there were no reservations available even though online it should we could extend our reservation and a young gentleman who was working the front desk had told us that all we would need to do was get our property manager to sign a form confirming the extension and he said it would be emailed to my property manager whose email was already on file since she booked the reservation. My property manager then extended the stay by confirming the new reservation online. We were then told my Nariah that we were going to need to vacate our room and leave because there were no more reservations available. When we told her we reserved the room online and were waiting for the form to be sent to our property manager, she got irate, began raising her voice and was questioning why we would go behind her back and book online when she told us there were no more reservations available. I told her there were reservations available online so our property manager booked it and then she began to call me a liar all at the front desk with a line of people behind me. It was beyond humiliating and was the straw that broke the camels back. Horrible experience

Great staff

The staff is always very friendly and helpful. I’m a frequent guest and prefer to stay at Extended Stay.

The property is well maintained and the lobby area is clean. The only thing that was inconvenient was there seemed to be a lack of staff at the front desk, no one was ever around.

Easy parking, very quiet

A, great location for a buiness traveler for extended stay. Clean,quiet,close to most of the manufacturing houses. Walking distance to grocery and common resturants. Area safe for running. Full size fridge, stovetop, request for cooking and eating responded to quickly.

Convenient location, clean and comfortable.

Friendly greet and was able to accommodate us last minute. Just a one night stay on our way out of town. The hotel parking lot was well lit and the inside was clean. The coffee was hot and fresh though the breakfast was more of a snack. The room was quiet and clean.

I like the convenient location.

The front desk went above a beyond, truly such awesome staff. Cleaning staff was great as well! Location is good as well close to lots of restaurants and shopping

Excellent location

Quick stop for one night. Room was acceptable. Good selection of local stores and restaurants.

Great price. Good location and restaurants nearby. We were there for a soccer tournament and was a great value.

Quiet location

Joke of a breakfast, no coffee no shampoo water is dirty

Clean room easy check in and out, breakfast offered was quaker oatmeal and granola bars and pre-package muffins

Fine for the price , bare bones, breakfast basically coffee and granola bar

The staff was nice. The few I didn’t like was that you needed to ask for your kitchen things and return before you leave. If you wanted clean towels you had to take your dirty ones to the desk and they counted them then gave you clean towels. I never had to do that before. You also had to throw your own trash away. Heads up this is a very basic hotel. Plus it says breakfast there is no breakfast just coffee and muffins.

Thw beds are hard and small and the water was gross the walls are thin and can hear the people and not a lot for breakfast

Breakfast poor but comfortable and great value! Service good

Easy and convenient and staff were professional. Breakfest bar was very poor quality. At the least have some fresh items and coffe not in stock seemed a little weird.

Unfortunately our room was located in the first floor, and the guests from the room above us was quiet noisy. We called the front desk so they could do something about it and though they were attentive to our request; they noise didn't stop until after midnight and started again around 6 am. I wont stay in this property again. Also, breakfast was a joke.

Hotel states there is free continental breakfast. In the morning there was only coffee and no food at all. We picked this hotel based on the breakfast so we can grab and go but nothing to grab. There was no kitchenware, you have to ask the front desk but when I went down there, the person was on the computer and would not assist me so I used napkins as plates. There is no ice machine at all

I didn’t like that muffins, cereal bars and coffee was considered breakfast. I factored breakfast included into my decision, but that fell short of what I expected