紐堡斯圖爾特機場萬怡飯店

No air conditioning in our room. Advertises a bar in restaurant, restaurant is a limited Starbucks food menu, and the bar is a couple bottles of beer and a couple choices of wine.

I booked this specific hotel because it said it had a hot tub. It was broken and you can tell it hasn’t been working for awhile . I feel that is false advertising . The indoor pool was ICE COLD and so was the room where the pool and hot tub were. It says the pool is open til 11pm they closed it early march 1. And then it says the pool opens by 6am on march 2 it did not open til almost 11am. I am not very happy for this being my first stay! I could have stayed at a hotel closer to castle fun center that had a pool and free breakfast for cheaper. But no I picked here for the hot tub that was broken and isn’t being fixed anytime soon. Horrible!!!!

We stayed at this hotel because it said they had a pool. The pool was closed the whole time. They should have put this on their website. They said they clean rooms every other day. However, I had to ask at the front desk on the every other day and she said we "requested" it. It took forever for someone to come to the front desk and to answer the phone many times.. We won’t be staying at this hotel again

Horrible. Didn’t give us the room we booked. No functioning AC. There was a constant noise from the pipes that was super annoying. We asked to move rooms and they refused. Didn’t ask how our stay was on exit likely because they get complaints so much. Never again. Hot tub was broken and pool is the size of a kidney bean.

I took the girls there to go swimming and the pool was down all weekend. They told me when I checked in Friday at the pool would be back up Saturday morning, but come to find out that was a lie. I told them I wouldn’t have checked in on Friday if I knew the pool was gonna be down for the weekend.

The laundry room was not working.

The property could use a refresh. I stayed for a week and not wondering did they vacuum even when they made up the room every other day. I arrived to find the indoor pool out of order and I was informed by the front desk that it would re-open later in the day. When I checked out a week later the pool was still closed and under major repairs.

SHuttle to airport not available until after 10 am, which defeated my whole purpose of staying there.

We stayed in a king suite as a family of 4, as there is a king size bed and a pull out sofa bed. The sofa bed we intended for our kids to sleep in. It was tiny and old. A little bigger than twin but not quite full size. The mattress was terrible in the sofa bed, you can feel the springs and outdated. The king bed was comfortable and in the end our kids joined us in bed since I think the sofa bed should not even be advertised as a sleeping option. There were no extra pillows so we had to request some from room service. It was almost just set up for a couple even though we had put 2 adults 2 kids in the reservation. The room was huge which is a plus but there were a lot of outdated things like the microwave and refrigerator. We were disappointed that the indoor pool was closed for renovation this weekend, as our kids along with 2 other families with young children that booked with us was looking forward to that. Wish it somehow stated that update when we booked. Otherwise property was clean, safe and convenient

The room and outdoor area was great The pool looks like it could use some updating. Had some friends visit and hung out in the garden area which was very nice as well. Fresh fruit and lemon water available daily in lobby.

Clean room, clean premises. lobby area was clean, smelled great and they had fresh water with lemon for the guests. Pool area was clean and was fully stocked with towels. Staff was friendly, Nicole checked me in, she was friendly, made me feel welcome and asked if everything in the room was okay after check in. Close to the highway, airport and shopping. Will stay again if in the area.

Regular upkeep needs to be done. No maid service whatsoever I had to ask for fresh towels. The entryway in the front and the side entrances smelled like cat urine. When we checked in the carpet in the room had not been vacuumed because there were stuff on the floor. The bathroom had not been cleaned property because there was still hair on the floor from the previous occupant.

Very clean and comfortable

The room upon entry was dirty. There was hair on the toilet and in the shower there were stains in the shower and on the curtains and no one came to make up the beds for my two nights stay so I had to request extra towels and toiletry items.

Property clean rooms clean front desk the Best

Disappointed with the room cleanliness. the bathroom and the bed were dirty.

Overall 3.5 stars. The room was a great size. Front desk employee was superb, very friendly and attentive. The only 2 issues I had was the air conditioner not properly working and housekeeping did not do a good job of cleaning. Day 1, I needed ice. I opened the ice bucket to retrieve the plastic bag and I noticed a sticky yellow substance on the inside. Turned me off. I went to the gas station across the street from the hotel to buy a cup of ice. Day 2 a second bag was placed inside of the same dirty ice bucket. At that time I was not pleased. I went to Walmart to purchase sheets, a blanket & Lysol. Yes, I’d stay again. Next time I’ll be prepared.

Clean quiet room

The room wasn’t cleaned well. Food was left in the fridge. Bathroom door wouldn’t latch. Toilet seat wouldn’t stay up. Didn’t have extra pillow. WiFi did not work for ENTIRE stay

The rim was large and the bed was comfortable. There was a desk chair and a soft chair. The soft chair was quite uncomfortable. The sink was quite dirty around the upper inside rim. The desk staff was stellar, very helpful and friendly. The location isn’t near anything and no salability at all.

No working AC, room was a complete hot box and couldn't do anything about it

Overall 3.5 stars. The room was a great size. Front desk employee was superb, very friendly and attentive. The only 2 issues I had was the air conditioner not properly working and housekeeping did not do a good job of cleaning. Day 1, I needed ice. I opened the ice bucket to retrieve the plastic bag and I noticed a sticky yellow substance on the inside. Turned me off. I went to the gas station across the street from the hotel to buy a cup of ice. Day 2 a second bag was placed inside of the same dirty ice bucket. At that time I was not pleased. I went to Walmart to purchase sheets, a blanket & Lysol. Yes, I’d stay again. Next time I’ll be prepared.

The room wasn’t cleaned well. Food was left in the fridge. Bathroom door wouldn’t latch. Toilet seat wouldn’t stay up. Didn’t have extra pillow. WiFi did not work for ENTIRE stay

Most of the staff was awesome. One semi-bad experience and the manager never called us back as promised. The bath room is TINY. We had to switch rooms after the 1st night because the floor got soaked with water. Apparently from a known issue with the AC unit. The second room was dirty and had a 1/2 eaten chicken bit in it. The light that was under the TV fell down. Wont be going back

Bed is not comfortable, the edge of a door was coming out. However, very friendly staff.

The rim was large and the bed was comfortable. There was a desk chair and a soft chair. The soft chair was quite uncomfortable. The sink was quite dirty around the upper inside rim. The desk staff was stellar, very helpful and friendly. The location isn’t near anything and no salability at all.

We stayed in a king suite as a family of 4, as there is a king size bed and a pull out sofa bed. The sofa bed we intended for our kids to sleep in. It was tiny and old. A little bigger than twin but not quite full size. The mattress was terrible in the sofa bed, you can feel the springs and outdated. The king bed was comfortable and in the end our kids joined us in bed since I think the sofa bed should not even be advertised as a sleeping option. There were no extra pillows so we had to request some from room service. It was almost just set up for a couple even though we had put 2 adults 2 kids in the reservation. The room was huge which is a plus but there were a lot of outdated things like the microwave and refrigerator. We were disappointed that the indoor pool was closed for renovation this weekend, as our kids along with 2 other families with young children that booked with us was looking forward to that. Wish it somehow stated that update when we booked. Otherwise property was clean, safe and convenient

The room smelled like there was old water damage but I figured it was because it was hot and humid and the air conditioning was on. The room never cooled down though and the fan just blew air around. The bathroom was a disaster. I don’t think this unit should have been used. Looks like there was water damage in the bathroom and some small mold issue. I’ve never encountered this at other Marriott properties. Ever. Very upset at the money we spent here.

no bar no restraunt as website stated bathroom not up to code basically door couldn't b open from inside unless you stood on toilet or stood in shower , doesn't even meet the woke ny building codes

So we almost always stay here when we are in the area…consistent clean all that you want. Well no more. Up front let ‘em say the staff are fine….this is strictly an issue with infrastructure. Started with someone being added to my portfolio the night before which made it look like we had checked in early. 20 minutes later the staff person said I’ll fix it another way. Gave us our room keys (we booked a suite since the hubz had some work that needed to be done. Get up to the room and find that the deadbolt was broken…as were the rooms on either side! Got that straight and into the room which is like. SAUNA! And the heat was off. Got someone up and he proceeded to hook up an A/C unit by opening the window, jury rigged a vent and turned it on. So we either had sauna or fridge…had to get up various times in the night to turn things on and off. The room was never cleaned while we were there. And I’m just not the kind of person to put trash in the hallway. The toilet was missing bolts and wobbled when you sat on it (that was fun at 3am!), the seal in the shower came off (water all over) and the laminate on the bathroom door fell off. So we won’t be going back there again and I’d highly recommend that corporate invest some serious money in infrastructure upgrades

When we arrived the ft desk clerk said they only clean every 2 days. We said fine, but when we returned at 9pm on the 3rd day and it still had not been cleaned. I was upset. I went to the ft desk to get new towels and no one was there. I said "hello" loudly. No one came. I went to the office door which was ajar and knocked, again no answer. I finally looked into the office and saw the clerk standing, but bent over at the waist passed out on top of the desk. Again, I said "hello, excuse me". After the 3rd time and raising my voice, she started to stir. I went back to the ft desk and when she came out you could tell she was completely drugged. She tried to tell me she tripped on something then started trying to tell me that she had a problem with her nose. I said I needed towels and she came back with tissues up her nose. The next day I spoke with the GM and she excused her behavior and said we must have asked that our room not be cleaned! She said the clerk was having nose issues. While I am sorry for that, being on pain killers so strong that you cannot be awakened is a problem! I feel one of the key services a ft desk clerk provides is safety at night. If no one is at the ft desk and is so drugged they fail to hear anything, I'd say they're not doing their job.

Always a great stay. Staff is exceptional.

I had a great stay. Place was clean front desk staff were very helpful. Its definitely my place to stay when in town.

Horrible. Didn’t give us the room we booked. No functioning AC. There was a constant noise from the pipes that was super annoying. We asked to move rooms and they refused. Didn’t ask how our stay was on exit likely because they get complaints so much. Never again. Hot tub was broken and pool is the size of a kidney bean.

I walked in late due to my flight and the lady at the front was ready for me with a hotel key within minutes of giving her my name and license. Very professional and efficient.

Most of the staff was awesome. One semi-bad experience and the manager never called us back as promised. The bath room is TINY. We had to switch rooms after the 1st night because the floor got soaked with water. Apparently from a known issue with the AC unit. The second room was dirty and had a 1/2 eaten chicken bit in it. The light that was under the TV fell down. Wont be going back

Was not the room I booked through Expedia a month in advance. Was told that room was already booked by someone else. My wife is in a wheelchair and could not get her into the bathroom. Good thing I brought along a bedside commode. Forget using the shower. Impossible to get her in the bathroom let alone the shower. Also, could not get her wheelchair all the way into the room. We were only there for 2 night for a funeral so we made it work, but will never stay there again.

Staff was friendly and attentive to any needs I may have had, I definitely would stay here again

The hotel is conveniently located. A friendly welcome is always needed. I was disappointed with the welcome. There was NO hot water. Not the friendliest staff.

Close to shopping, food and casino. Right next to airport but quiet. Be advised that this hotel only turns the heat on at a certain time of the year so if you come in the fall and need a bit of heat your heat may not be on. But to their credit the staff did provide a small portable heater for my room which worked just fine. They also were very responsive to my request to fix the light in the bathroom. Very nice and responsive staff

Clise to HWY

very convenient

Quiet, close to where we need to be

Easy off 84. Breakfast was extra $.

Great stay. Easy location to access off the highway. Stayed there multiple times and have had no issues.

Great location off the highway, lots of light and noise pollution

Loved the quiet of the property - the location was ideal

Convenience

The rim was large and the bed was comfortable. There was a desk chair and a soft chair. The soft chair was quite uncomfortable. The sink was quite dirty around the upper inside rim. The desk staff was stellar, very helpful and friendly. The location isn’t near anything and no salability at all.

Close to shopping, food and casino. Right next to airport but quiet. Be advised that this hotel only turns the heat on at a certain time of the year so if you come in the fall and need a bit of heat your heat may not be on. But to their credit the staff did provide a small portable heater for my room which worked just fine. They also were very responsive to my request to fix the light in the bathroom. Very nice and responsive staff

No air conditioning in our room. Advertises a bar in restaurant, restaurant is a limited Starbucks food menu, and the bar is a couple bottles of beer and a couple choices of wine.

The location and easy access to interstate highway driving was the best feature. The breakfast french toast was delicious, however, we would like to see more options at the Starbucks. The bathroom toilet seat came off one hinge so plumbing fixtures need to be maintained. Also, we heard strange noises overnight from plumbing or mechanical diffusers. Otherwise, our stay was very nice and would consider another stay if we vacation in the area again in the future.

I Love Starbucks in there

I stayed there Tuesday 11/6 and Thursday 11/8 on way to Pittsburg. Night help is nicer than day help. First night Bistro low on supplies. Next morning expired yogurt. Stayed again 11/8 Bistro NOT open that evening. This morning for breakfast, expired yogurts, fruit mix and yogurt parfaits past use by date. Same muffins from two days prior. Food area needs to be kept fresh, updated and well stocked.

The bar needs longer hours and we missed breakfast

Property was updated and clean. Staff was friendly. The room did not have enough towels or pillows. The HVAC leaked onto the floor. Breakfast bar was available but NOT included. The breakfast bar was overpriced. They did have a cute courtyard area

There was no hot water for a shower. The front desk said the boiler was down. When I checked out they offered no compensation. Also there are no microwaves in the rooms unless you get a suite. The cafe in the lobby has very slow service

We got there at 9 pm on a Saturday and the bar was closed. A bit disappointing.

We were told that breakfast was included. It was not. Additionally, the breakfast available for purchase was very limited. The room was very nice and the bed was very comfortable.

Breakfast was served cold temperatures in the rooms was not working the rooms has a table fans to cool them the price for the cold sausages and eggs was not worth it