Extended Stay America Suites - Nashville - Brentwood - South

I would NOT stay here again. The staff was pleasant but otherwise the room was completely unacceptable! Here’s just a sampling of the issues we had: 1. “Free breakfast” was instant oatmeal packages only. Ignore the pics that show other offerings like granola bars and packaged muffins as they aren’t offered. 2. No kitchenware in suite (had to ask for kitchenware and was told “we don’t leave things in the suite because people steal them.” I expect to get what I paid for and don’t expect to have to go to a different building to get stuff and then walk back and climb 3 flights of stairs to bring it to my room and discover I have 2 forks, no butter knives, and only plastic spoons.) 3. No cups/glasses at all so had to cup my hand to get water to rinse after brushing my teeth! 4. No kitchen or living area trash can. Just the tiny bathroom trash can which doesn’t help with food waste. 5. Large stovetop burner wasn’t attached properly so we couldn’t use it. 6. No dish soap so couldn’t wash the few kitchen items I had to get from the desk attendant. 7. There was an approx 2 inch hole in the kitchen countertop. 8. Toilet seat wasn’t properly attached so the seat shifted every time you sat.

Breakfast, coffee, tea and oatmeal. Had to get a hair dryer and cooking items from the office as they don't have any in the room. My 75 year old wife was using the grab rail while going down the stairs and it came off the wall, she nearly fell down the stairs. We will not stay here again.

Room was filthy. Smelled like cigarettes. Extremely strong made us nauseated. They furniture was dented and dinged. Painted and chipped. The bedding had holes in it. Since it was a “non-smoking” room, we asked for another room. We were told 3-4 hours. Well, we asked for a refund and told we could call the manager on Monday. Mind you, it was Thursday. I asked for a refund again and they told me it would be 3-5 days. The font desk worker called the manager and said to refund our money. We left, but still waiting to see our refund. Hopefully we will get back.

Location was great and was very quiet during my stay.

Room was clean. the property itself was a little old and dirty. But for the price and length of stay (1 night) it was good.