Best Western Harker Heights

The staff were very kind and pool was nice and quiet. They offer a nice free breakfast. Room is very standard nothing exciting.

Dishonest about amenities. TV did not work and was told by hotel staff that they do not have the proper connections for the TV to function properly and I was SOL. Pool was closed the entire time, and the area was massively sketchy for what they charged.

I chose this hotel primarily for the Tesla destination chargers, but I was very disappointed. Upon arrival, one charger was blocked by the manager's van, and the other was reserved for a resident. The front desk explained it was due to people stealing free charging, but this left me unable to charge my car as promised. I ended up paying to charge elsewhere, which was frustrating and inconvenient. Had I known, I would have stayed elsewhere. Overall, a disappointing experience. What a joke, Best Western Harker Heights - Killeen - Fort Hood TX.

Good stay pool was closed

The pool was dirty and closed, and there was an abandoned Car wash and an abandoned building behind the property! I understand that this is the hotel fault, but that could have an affect on someone's perception of the area around the property itself.. ..!!

The pool was locked up with a chain. Didn't understand why it would be lock during the time that the pool was supposed to be opened. The breakfast was ok, but it could have been a few more choices. Check in was easy, the room had a slight smell to it. I'm guessing from it been clean. But after I sprayed air freshener it was better. The air conditioner was great. Had to cut it off a few times, because it had got so cold in the room. The location was great everything was within a 10 minutes span.

Very clean and quiet inside. Parking lot a little dark. Breakfast was delicious with multiple optiond. Staff very friendly.

Super friendly staff. Very clean rooms comfortable beds. Clean pool. Wonderful breakfast highly recommend

Staffs are amazing and friendly! Beautiful place. Easy parking and walking distance to shopping malls

The staff were very helpful and polite. This hotel is so clean, it is impressive.

Stayed one night and had bed bugs crawling on my pants leg when i got coffe in the morning.

Very clean. The rooms are well kept and quiet. The entire staff is personable. Very nice place to stay.

One of the more expensive hotels in Killeen and one of the worst. Sink, shower and toilet were dirty. Toilet leaked and flooded the floor after one use. The towels had a ton of stains on them she held to the light. Floor had stains. Website shows updated rooms but my room was clearly very old.

Very clean and quiet inside. Parking lot a little dark. Breakfast was delicious with multiple optiond. Staff very friendly.

This hotel has seen better days. The room was clean, the people were very nice but the overall hotel left a lot to be desired. Although there were leaks in the hallway with broken windows, the room’s curtains were torn and tattered, the bathroom had a rusty tub and toilet was on shims, the room was comfortable. It didn’t feel dirty, just old and not maintained. The breakfast consisted of old eggs, soggy biscuits, decaf only coffee because the machine wasn’t working, pretty good waffles and toast/bagels. Would I stay here again in a pinch, yes, but it wouldn’t be my first choice.

The beds were hard and uncomfortable. The pillows were tiny square lumpy pillows. The carpets smelled like wet dog. The air conditioner/ heater hadn’t been cleaned so it smelled. The water smelled like dirt. The toilet was broken. It was horrible.

This is a quiet and CLEAN property. Staff are professional.

there was bugs and the water didn’t stop running

The property was extremely clean. There was such a clean smell to the entire facility. The entire staff was so friendly and helpful. If I come back the Harker Heights, I would definitely stay in this facility.

The staff were very kind and pool was nice and quiet. They offer a nice free breakfast. Room is very standard nothing exciting.

Comfortable room. Noisy - someone talking loudly enough in the hallway to wake me (while wearing earplugs), before 6 am, and no staff intervened.

Older property, but great! I’m really picky about hotels. I would book this again!

Breakfast is good. Beds are pretty comfortable although getting close to replacement age I would guess. Staff is courteous.

I really enjoyed the stay. The room was more than i expected along with the room having black out curtains which was great for both my girlfriend and i having to sleep more comfortably.

Comfortable bed but pillows would not hold any shape. Water pressure good but A/C was loud when it turned on. Good breakfast and coffee.

Hotel and staff were great. One bit of advice, change the way the pillows are set. We did not realize until the last night that they had folded in a small hard square. Totally unnecessary and I would think time consuming. There has to be a better way. Overall I would stay again.

My room was next to elevator. Noisy. Also right above entrance where a car sat outside around midnight blasting music. Woke me & kept me awake for sometime, & no one did anything about it

The beds were hard and uncomfortable. The pillows were tiny square lumpy pillows. The carpets smelled like wet dog. The air conditioner/ heater hadn’t been cleaned so it smelled. The water smelled like dirt. The toilet was broken. It was horrible.

The door did not lock from the outside so I went to tell them at the front desk. Apparently you have to put the card in several times to activate the locking mechanism. The furniture is a bit outdated. The breakfast was delicious and hot.

We stayed for 5 days while visiting friends in the area. The hotel was just what we needed. The best thing about the hotel was the friendly and helpful employees, they were wonderful. We would stay at this hotel again in the future.

VERY FRIENDLY AND PROFESSIONAL STAFF.

Initial customwr swrvice guy was sketch. But lady atbyhe countwr overnigjt was super nice.

The room was clean, well stocked and smelled nice. The gentlemen working the check in desk saw me dragging in after a long day and said "Hi [my name], how was your day?" I couldn\'t believe he remembered my name. I just wanted to get to my room when I realized I left my key at the jobsite. He saw my frustration and said "No, dont do that. Let me just make you a new one" I felt he went above and beyond to provide good service.

Jessica at the front desk was EXCEPTIONAL!!!

The staff was extremely helpful and friendly.

Clean and staff were excellent.

I have been trying to call this hotel to manage my late check in due to my late flight. But no one answered the phone!!! I haven’t checked in yet but I’m not certain if anyone will be there when I get there.

I made a mistake with the reservation and the front desk lady had me call a 1800 number to fix the issue. When I finally got to the phone representative they let me know that it was too late to fix the issue. Then they let me know that they had to contact the place to speak to the manager (the place where they told me to call the 1800 number) as I was on hold because the phone representative was talking to the hotel. I decided to get out of my car that it was still on the parking lot and as I walked into the front desk I heard the manager said his name and that he was the main manager. Then, the phone representative got back to me as soon as I saw the manager put the phone down and said that unfortunately the manager refused to help me with my issue. All this as I was in-front of him. I told the lady on the phone to give me a second and as I was still on the line with the phone representative I talk to the manager that he bluntly told me to call Hotel.com to fix the second reservation because the reservation made with the hotel was going to give him more money than the one from Hotel.com. I was in shock! He care more about money than been a good customer service guy and provide a pleasant experience to the customers!!! I told him that either way he was going to get money from me but Hotel.com gave me a discount that the best western didn’t. We argued back and forward and in the end he said “I will fix this issue for now but don’t let it happen again.”

I would like to thank everyone that works at this hotel. They were amazing and compassionate during one of the most difficult times of my life. A special thank you to Rene for always being the smile, the ear and the hug I needed. The hotel is very clean, safe and they have the best coffee always available (very important factor for me). Thank you again for being my home away from home for those few weeks.

Convenient location. Clean.

The hotel was just ok. It seems to be a very old hotel that has had a little remodeling done but could use much more. The are isn't great but convenient for me as I was within a short distance to family I was visiting. The staff were all exceptionally nice...kudos there.

Property was great just a bit hard to find for out of towners. Once found everything was good. Clean, quiet and conveniently located to everything we needed.

Nice quiet area with quick access to highway, dining and shopping. Friendly staff.

Close to fast food options.

The pool was dirty and closed, and there was an abandoned Car wash and an abandoned building behind the property! I understand that this is the hotel fault, but that could have an affect on someone's perception of the area around the property itself.. ..!!

The pool was locked up with a chain. Didn't understand why it would be lock during the time that the pool was supposed to be opened. The breakfast was ok, but it could have been a few more choices. Check in was easy, the room had a slight smell to it. I'm guessing from it been clean. But after I sprayed air freshener it was better. The air conditioner was great. Had to cut it off a few times, because it had got so cold in the room. The location was great everything was within a 10 minutes span.

This hotel was clean and the staff was excellent. I travel quite a bit with my job and will stay at this hotel again if I am in the area. It was convenient to access the highway there were several restaurants near by as will as an HEB.

Staffs are amazing and friendly! Beautiful place. Easy parking and walking distance to shopping malls

Great stay. Staff was very friendly. Breakfast was good. Location is great with plenty of shopping and dining choices. Close to Fort Cavazos if visiting.

Breakfast is good. Beds are pretty comfortable although getting close to replacement age I would guess. Staff is courteous.

Great professional staff and cleanliness !!!! Breakfast was great as well!!!

food variety could be better. not enough fresh fruit for all the guests

Comfortable bed but pillows would not hold any shape. Water pressure good but A/C was loud when it turned on. Good breakfast and coffee.

Bad breakfast, poor hot choices and 3 day old pasties

Incredibly clean room and the staff were friendly. Standard breakfast with hot eggs, sausage, biscuits, gravy, fruit, cereal, waffle, bagels, toast, yogurt etc.

The pool was locked up with a chain. Didn't understand why it would be lock during the time that the pool was supposed to be opened. The breakfast was ok, but it could have been a few more choices. Check in was easy, the room had a slight smell to it. I'm guessing from it been clean. But after I sprayed air freshener it was better. The air conditioner was great. Had to cut it off a few times, because it had got so cold in the room. The location was great everything was within a 10 minutes span.

The staff was remarkable. As you enter the facilities is was clean and smelling delightful. However the breakfast need to be kept warm until breakfast is over.

This hotel has seen better days. The room was clean, the people were very nice but the overall hotel left a lot to be desired. Although there were leaks in the hallway with broken windows, the room’s curtains were torn and tattered, the bathroom had a rusty tub and toilet was on shims, the room was comfortable. It didn’t feel dirty, just old and not maintained. The breakfast consisted of old eggs, soggy biscuits, decaf only coffee because the machine wasn’t working, pretty good waffles and toast/bagels. Would I stay here again in a pinch, yes, but it wouldn’t be my first choice.

Staff was great. Room was clean. Bed had us sleeping in longer than we usually do. Breakfast was hot and yummy. I'll recommend it to anyone staying in Killeen.