Crowne Plaza East Midlands Airport by IHG

We have used this hotel for over 14 years as it is convenient for when we visit family. Over the years we have seen many changes, generally all good. This is the second time we have stayed since IHG have taken over and you can see the difference. Staff were helpful, welcoming and professional. I mentioned a couple of things and they were sorted immediately. The Housekeeping Manager checked that everything was alright with our room .....and it was! I do so love having Elemis products! I used the gym, which is great for hotel guests as open 24/7. The pool area is lovely and I did use it, but as I'm a fast length swimmer, I only managed to use once before it got busy and more children arrived. We ate in the Marco Pierre White restaurant on one evening and food was as expected, good but not amazing and quite pricey. Service was a little slow, but that was not a major problem. Bar staff were good and attentive, offering me an alternative sparkling wine, as I do not like prosecco. Breakfast was good but possibly a little more choice needed on cheeses and available breads. We will be staying again and would recommend. Overall a good stay and thank you to all the staff.

Excellent visit. We were upgraded to a lovely family room. The gym and swim facilities were very clean, modern and well maintained. Thank you for the free member parking as well.

A lovely stay, easy to get to from the M1.The hotel has ample parking and EV charge points. Excellent customer Service from the reception team to the restaurant team. The room was lovely and the food was very nice. All in all a nice stay.

All good, very friendly staff good bang on

Room spotless Staff nice especially Harry the bartender Food excellent Good facilities