ROBINSON KHAO LAK

I felt a little scammed upon arrival. On Hotels.com and other OTAs, when you search for 2-person occupancy, you can see a room type listed as “villa (single use).” However, once you arrive, you’re told that it is only for single occupancy—that’s what “single use” means. To stay, we ended up paying an additional $300 for two nights, bringing our total cost to $1,000 for two people. At that price, you can find far better options in this area. Also, some of the amenities are very old and worn out. We tried their Muay Thai session and were given very poor gloves with zero wrist support. The coaches didn’t provide hand wraps either. When I asked for better gloves for safety, I was told we would need to pay for a private session just to get proper wrist-support equipment. Overall, at $500 per night, this place feels like a rip-off.

I was booked on full board and the food quality and choice was absolutely excellent. The staff were very friendly too.

Let’s start with the positives: The food is truly top-notch. Excellent quality, outstanding taste, and absolutely nothing to complain about. The resort itself is very beautiful and well maintained. The beach is wonderful, and the sports offering is impressive as well. The staff is, for the most part, very friendly and attentive. Now to the negative points: Unfortunately, the rooms are clearly outdated and poorly maintained. In our view, and judging by photos of the previous hotels on the site, there has been no fundamental renovation in the past 20 years. And where renovations may have taken place, the quality appears to have been very poor. From our perspective, the room quality is below that of a three-star hotel. The lack of sound insulation is particularly problematic: you can clearly hear your neighbors talking through the air conditioning system. That is not what we would consider a relaxing stay. If you value spending time in your room or having peace and quiet, we would not recommend this resort. Given the room quality, we find the prices unreasonably high. Another point of criticism concerns the transfer to the city. It is only offered at an additional charge and only if at least four guests join together. For couples, this effectively means relying on Uber or Bolt, both of which are difficult to obtain since the hotel is very remote and many drivers are reluctant to take the trip. We would have expected a higher level of service from a Robinson Club.

The whole operation is of a high standard, rooms are great. Activities are well organised and good fun. The gardens are wonderful, a lot of work has gone into them !! Beach is clean and kept well, some good restaurants along the beach

Excellent food, clean rooms and friendly staff.