波克夏爾 - 萊諾克斯希爾頓歡朋套房飯店

Someone knocked on our door at 11:30pm because they thought we weee the room with the AC problem! They should probably write it down and get the correct room especially at that hour I observed the front desk people scrapping the toaster over on top of the trash barrel and then put it back into the toaster oven without cleaning either Coffee was cold at the breakfast Flys all in the shower area located at pool

Overall a good experience. A little too loud in the early morning with doors slamming. Also was not happy pool was out of order. Was looking forward to relaxing in the pool.

The hotel is in a quiet location with plenty of parking. Outside area average..would be nice to have an actual patio area instead of tables on the grass. The pool room could be warmer. The staff is pleasant. Breakfast is average, nice to have the waffle maker. Enjoyed our stay well enough..but I would say that nothing stands out about it. It wasnt a bad place, or a great place..its just average!

The pool was closed for maintenance, but the check-in clerk comped us.

The elevators were not working during our stay. We were notified ahead of time and had an opportunity to cancel the reservation. Despite room being on the second floor, it was not a hardship. The cleanliness of the room, free breakfast and pleasant staff outweighed the inconvenience.

Ez drive to Lenox & Tanglewood....plenty of parking. Grabbed a room last minute & front desk was great about being sure it was ready. Husband happy to have a cookie at check-in! Always love having a coffee maker in room & nice little buffet breakfast included.

Staff was great, they kept the place clean, the elevator broke and they had it fixed quickly!

The staff was pleasant, the room was clean. Breakfast was good, and had a nice swim at the pool.

Loved the area and pool

Felt comfortable and safe. Nice pool and gym facility.

Very clean, modern hotel. Would definitely stay here again.

We’ve stayed at this location and others before, and were pleased. But this experience was different. While the staff was very friendly and kind, the room was very dirty: dead insets in the light fixtures, crumbs on the desk when we first arrived, dirty, stained refrigerator and the sheets weren’t fully on the bed, exposing the mattress. The soap and shampoo dispensers are refillable, and several of ours were empty upon arrival. The breakfast didn’t have enough to accommodate the amount of guests, so some bins were completely empty well before the end. It just seemed like it wasn’t being managed properly and the entire place has gone down. We won’t be staying there again.

Room is clean and staffs are welcoming

Quiet and very clean

the rooms were cleaned every other day. when they came to the room all the trash was not emptied, dirty washcloths were not replaced. been to many hamptons all around the country. this one was ok. the best part is the location

Although this is obviously an older property, it is well kept, and the staff is very helpful. It's hidden off the road, but that makes it quiet. The parking is weird with limited parking in the front, but a side lot and back lot are pretty easily accessible. The room was very clean, as one would expect from a Hampton Inn.

Staff was excellent. Clean room and facility. location is convenient to many Berkshire attractions

Stayed here for a short drive to Stockbridge. Hotel staff were extremely friendly and helpful. We found the property extremely clean and the breakfast in the morning was a great perk!

Our room was very large and clean and the beds and pillows quite comfortable. Our bathtub had a problem switching from shower to tub, but it was fixed while we were out, so that was great -- it was a nice deep and well-contoured bathtub. We also got a microwave immediately upon request. The staff were friendly and helpful. The swimming pool's water was a comfortable but not too warm temperature, as was the surrounding air. The buffet was fine. The only (extra nice) addition we'd have liked would have been fruit cocktail or a better fruit variety; only over-ripe bananas were on offer for fruit the two mornings we were there. But the rest of the buffet was perfect. (I really liked that the scrambled eggs had no cheese added as happens too often; these probably had just a little salt.) There was a nice variety of bakery items too. Some kind of repair was needed near our room which required loud hammering for a few minutes beginning at 9am, when our teenager was still sleeping, so that was disappointing. Thankfully it didn't last long though. .

Spacious clean room. Very nice

Air conditioner very noisy sound like a train was roaring into the room whenever it came on

This hotel was very basic. The room was fine, clean, the bed comfortable. The hotel seems a bit dated. The elevator is very slow. Also there was snow and it would have helped if the staff shoveled out where the cars were parked. I had trouble getting out of my spot after the snow.

The tv would not turn on. Finally figured out that it was wired to a light switch?? Seriously??? Staff was great. Hot breakfast was barely hot.

The entrance and lobby area appears to have been recently upgraded, but the rooms have not. Our room on the 3rd floor was quite worn and had a slight odor. I asked the receptionist if some of the rooms had already been upgraded and she said no but that is in the works soon. I would say we paid $319/night for a nice lobby and a $150 room.

Rooms need updating, but overall a comfortable stay

This is your basic hotel. The beds were too soft. The shower ran out of hot water for two people. Very stark room. Would not stay here again.

Air conditioner was loud, went on and off frequently. Disturbed sleep

Bed and pillows were horribly uncomfortable. Blanket was also very scratchy. Room was clean and everyone nice. We had room with jacuzzi tub and that was nice and worked well. My husband did not like the breakfast but liked the free cookies

Room was clean, staff was courteous. Could have used more and brighter lighting in room.

Our room was very large and clean and the beds and pillows quite comfortable. Our bathtub had a problem switching from shower to tub, but it was fixed while we were out, so that was great -- it was a nice deep and well-contoured bathtub. We also got a microwave immediately upon request. The staff were friendly and helpful. The swimming pool's water was a comfortable but not too warm temperature, as was the surrounding air. The buffet was fine. The only (extra nice) addition we'd have liked would have been fruit cocktail or a better fruit variety; only over-ripe bananas were on offer for fruit the two mornings we were there. But the rest of the buffet was perfect. (I really liked that the scrambled eggs had no cheese added as happens too often; these probably had just a little salt.) There was a nice variety of bakery items too. Some kind of repair was needed near our room which required loud hammering for a few minutes beginning at 9am, when our teenager was still sleeping, so that was disappointing. Thankfully it didn't last long though. .

Staff was extremely friendly. The last morning we were there this sweet woman in the breakfast area told us that the kitchen was going to be closing and asked if I wanted anything else. It was about five of 10. I said eggs and she went into the kitchen and brought me out eggs, ketchup, salt, and pepper and a dish right to my table so super sweet, my husband and I will definitely be coming back

Leaking jacuzzi waited all night no one helped .

Staff was very friendly and professional.

Excellent hotel. Great staff.

Nice staff. I overheard one of the people working at the front desk talking on the phone to your parent company trying to fix a glitch for a customer where he was charging raged overcharged $1600! She thought for the customer and She was awesome! I wish I knew her name. She was really fighting for the customer! Very nice to see these days!

The stay was ok but the key to our door was broken and the receptionist promised to change it but she didnt so we have no key to properly enter the room.I also told another receptionist and still the same.

Chris at front desk evening was very helpful. A lovely man.

Ez drive to Lenox & Tanglewood....plenty of parking. Grabbed a room last minute & front desk was great about being sure it was ready. Husband happy to have a cookie at check-in! Always love having a coffee maker in room & nice little buffet breakfast included.

Hi, when I checked in the guy at the front desk said that the hotel was full so they gave me a different type of room. I told him I paid for a two queen bed and somehow he found me a room. So basically he lied. Terrible terrible impression.

The hotel was average. Check in was pleasant, check out was rushed and not very pleasant. Common areas were very clean.

Very clean, nice amenities , great location!!

The property is located very conveniently on Route 7 and you can walk to some dining establishments as well as shops. Our room was clean and the staff very courteous.

Very good customer service. Breakfast is definitely a plus. Conveniently located.

It is difficult to see from the street and signage is poor.

We enjoyed the quietness of the hotel and breakfast. It is very conveniantly located on RTR7/US20 but tucked off the road so its quiet

Access to and from property was inconvenient, but you can't help that

Ez drive to Lenox & Tanglewood....plenty of parking. Grabbed a room last minute & front desk was great about being sure it was ready. Husband happy to have a cookie at check-in! Always love having a coffee maker in room & nice little buffet breakfast included.

Although this is obviously an older property, it is well kept, and the staff is very helpful. It's hidden off the road, but that makes it quiet. The parking is weird with limited parking in the front, but a side lot and back lot are pretty easily accessible. The room was very clean, as one would expect from a Hampton Inn.

Staff was excellent. Clean room and facility. location is convenient to many Berkshire attractions

Near Lennox center

nice & quiet at night with a good solid breakfast in the morning

The tv would not turn on. Finally figured out that it was wired to a light switch?? Seriously??? Staff was great. Hot breakfast was barely hot.

We’ve stayed at this location and others before, and were pleased. But this experience was different. While the staff was very friendly and kind, the room was very dirty: dead insets in the light fixtures, crumbs on the desk when we first arrived, dirty, stained refrigerator and the sheets weren’t fully on the bed, exposing the mattress. The soap and shampoo dispensers are refillable, and several of ours were empty upon arrival. The breakfast didn’t have enough to accommodate the amount of guests, so some bins were completely empty well before the end. It just seemed like it wasn’t being managed properly and the entire place has gone down. We won’t be staying there again.

Some bathroom fixtures are old and rust stained. A light refresh of some inexpensive items would go a long way to make the place look well maintained. The staff was excellent. Friendly and professional. The breakfast area was clearly well maintained a it was spotless.

Great property and the breakfasts are really good with a large selection.

The staff was pleasant, the room was clean. Breakfast was good, and had a nice swim at the pool.

Hello, What has happened to the breakfasts? They have become awful. The fruit is in decaying condition, eggs are cold and rubbery. The 'sausage material' you have in the hot cart that you call 'sausage' seems like pure fat. There is no flavor in the food at all. What happened to you guys? Why have you slipped so far downhill? I used to love the breakfasts. -- I would also like to note that the staff are grumbling, not friendly, and seem bored and unhappy.

Super friendly and helpful staff. Hot breakfast was well above average. Room was large with fridge and microwave. Got a good rate when we had to extend stay for a third night due to snow storm.

Our room was very large and clean and the beds and pillows quite comfortable. Our bathtub had a problem switching from shower to tub, but it was fixed while we were out, so that was great -- it was a nice deep and well-contoured bathtub. We also got a microwave immediately upon request. The staff were friendly and helpful. The swimming pool's water was a comfortable but not too warm temperature, as was the surrounding air. The buffet was fine. The only (extra nice) addition we'd have liked would have been fruit cocktail or a better fruit variety; only over-ripe bananas were on offer for fruit the two mornings we were there. But the rest of the buffet was perfect. (I really liked that the scrambled eggs had no cheese added as happens too often; these probably had just a little salt.) There was a nice variety of bakery items too. Some kind of repair was needed near our room which required loud hammering for a few minutes beginning at 9am, when our teenager was still sleeping, so that was disappointing. Thankfully it didn't last long though. .

Great stay, great breakfast