Aparthotel Etna

Problemet vi hade var att när vi anlände kl 18 var expeditionen stängd, och de hade missat att skicka oss incheckningsuppgifter. Det gick ut ett mail på polska en månad innan såg jag sedan där det står att man skulle höra av sig om man inte kunde checka in i tidsintervallet 14-16 (!!!), men ingen påminnelse om detta innan och det stod också att inchecknkngsuppgifter skulle komma 24h innan vilket det då alltså inte gjorde. Fick tag i en personal som arbetade i köket som lyckades få fram incheckningskod till oss, så det löste sig efter en stund. Men då kom problem två sedan. Vi skulle sedan på morgonen efter åka redan vid halv 8 för att komma med färja, och expeditionen öppnade 8, vilket gjorde att det var jättesvårt att kunna betala för parkeringen och det kändes bara som lite tur att det alls gick. Allt detta skapade massa stress helt i onödan. Att de inte svarade på telefon, inte mail och att ingen fanns på plats är inte fungerbart! Sedan var stället ok, ingen fungerande AC tyvärr så lite varmt.

Kinda 50/50 on this property. On 1 side the size of the family unit was perfect especially by my Canadian standards. Also the location was excellent with easy walking to the lighthouse and pier, Biedronka and 1.2 kms to the Old Town. What was completely off was the lack of communication regarding check in. I am relying on email and apparently they only SMS. The front desk is only staffed until 4 pm and we arrived at 3:40 PM and the young lady was completely irritated that we came late. Our fault for not having a Euro phone number?? She flipped us a handwritten paper with a door code and said the room number and closed the desk and left. Nothing about parking, nothing about supplies. We did not see another person until 9:58 AM 2 days later when the cleaning staff ordered us out 1 hour before check out. As we were leaving, we were asked to pay a resort fee. That was a good one as well, no thank you! All in all if communication was better our stay would have been that much better. To summarize the apartment was great very clean excellent location just the staff made it unpleasant.

Room was very big and comfortable. Thick carpet and nice it had balcony. Minus was not too nice person at the reception that first could not find our reservation and then was bit unhappy overall. Room had kettle and glasses but no coffie/tea. Apart from this, good value for money.

Begränsade tider i receptionen

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