Extended Stay America Suites - Orlando - Lake Buena Vista

Close drive to Disney Springs and the parks. Lots of nearby restaurants and shopping opportunities. Room was okay. Bathroom was very small. There wasn’t enough room to enter the bathroom and close the door. You had to essentially straddle the toilet to have enough room to close the door. Bathroom cleaning needs a more detailed approach. The light fixture in there was gross. The room has a small kitchenette, but you have to ask for any dishes or pans you would need. They don’t even supply so much as a roll of paper towels without having to ask for it. Was told there was a grab and go breakfast, but we didn’t look for that. A big plus for this hotel? Free parking!!! One of the only area hotels that don’t charge their paying guests an additional fee to park on their lot. Two thumbs up for that! It’s a good place to stay for a quiet place to lay your head without spending thousands of dollars.

Yuck!! Never again. Really bummed I wasted a free night on this place. Check in was very unprofessional- yried to tell me i needed to pay full price for a room i prepaid. Room was sticky everywhere. A/C was ridiculously loud. Bathroom light cracked with a chunk missing. Mold all over the bathroom. Our room overlooked a filthy taped off hottub that looked like a crime scene! No coffee at 10am. Site will not allow me to upload photos.

Room was clean, area was quiet, friendly staff. Just be aware that if you are looking for a pool, it is closed until further notice with no reopening date.

Pool is closed and they don’t tell you until you get to the hotel and no breakfast

The room was very nice, comfortable bed. Free parking close to hotel.

Free parking. Check in was easy. Front desk was polite. Room was clean and roomy. It was quiet. Perfect for the price.

Free parking and great a/c!

We wanted a hotel that we could make meals in and let the grandkids swim. You have to ask for kitchen appliances, dishes and such from the front desk. The pool was under maintenance, no advance warning. The breakfast wasn’t even a continental. You grab a muffin or nutra grain bar coffee/ tea and that’s about it. You get more from other places. Room has evidence that they used to have a better breakfast by all the locked cabinets and vacant counter space.

My daughter was bitten while we were there I told desk staff he refused to come check the bed for bugs said I’m short it’s just me working refused to give me clean sheets and got an attitude saying u can checkout if u don’t like it here I emailed corporate pictures of my daughters bitten stomach still no response the hot tub was broken with green slime mold in it breakfast was horrible coffee muffins only

This is all a lie: We went to Florida with 3 young children to visit and swim in the pool not algae, what we got at Extend Stay Lake Buena Vista was completely opposite We booked for 6 nights. Got there late on the 4th of July and so the kids never got to use the pool. On the 5th while waiting on the rest of the family to arrive the kids swam, the pool has a greenish tint but I never thought much about it. Visiting with another guest( whose husband worked for the company) she informed me on Friday they (the Hotel ) were trying to get it cleaned, had not been done since the Monday before the 4th. There were NO signs posted anywhere that the pool WAS NOT SAFE. On Saturday the lady was not at the pool , saw in the lobby and she was going to another hotel , did not say why. After a while while the kids were swimming my nephew arrived and said" you better get those kids out now or they will be in the hospital , it is full of algae. The staff kept coming out and taking pictures of the pool and messing with the in the chemical shed, an elderly man was there so I went and asked what was going on, "we are trying to get someone out to clean the pool, I don't know when they will be coming," I then asked him should the kids get out, he stated yes, I also asked why someone had not said something sooner even on Friday, no answer. We spoke to the desk , of course no Manger, there was never manager even when they gave us a time they were to be there. We asked about transferring

Very clean

Cockroaches, 1 disk-Kitchen, minifridge, noisy air unit, kitchen extractor not working.

Nasty place, BEDBUGS !!! My mother in law woke up with bites and while we were getting ready to leave I saw 2 bedbugs ! The rooms smell like cigarettes and the sheets look dirty

All of the hotel smells very bad. There’s a musty smell.

This is my honest review. I was literally scared/nervous when I booked due to the reviews. But I honestly had a clean room and bathroom. I even bought my own sheets and covers but I didn’t necessarily need them. The hotel was pretty good. I don’t know if everyone else reviews is BS because they don’t get their way. But mines was fine. I came at 12/1 but I couldn’t check in till 3 which was fine. Now what I would say is the lady that I spoke to coming in at 12/1 was not very friendly and did not speak. However the older shorter lady who exactly checked me in at 3:01pm and the manager were extremely nice. I don’t come to start problems at people’s jobs. So I didn’t allow her attitude to cause me to react but she needs to work on her customer service. Especially when someone is actually greeting you in the politest way.

Clean and quiet hotel with nice staff

The room, primarily utilized for sleeping, fell short in terms of cleanliness. Towels contained stray hairs, and small ants were present in the kitchen area. Red splatters were visible on the bathroom walls. The bed area was sufficiently clean for sleeping purposes. If a satisfactory breakfast is a priority, it is recommended to bring one's own provisions, as the available option was limited to a bagged muffin. Considering the price and location, the accommodations meet expectations.

If I could give this place -10 stars, I would do it without hesitation. We arrived exhausted, just hoping to get some rest after a long trip, and what we found was a nightmare straight out of hell. From the moment we stepped in, the elevator looked like it belonged in a horror movie covered in cardboard like it was being used for construction debris. The stench of humidity and mold was so intense it literally took our breath away. The walls were cracked, stained, and falling apart. The lighting was so dim it felt like we were walking through a haunted house. The colors were depressing, the energy was heavy, and there was a straight up evil presence in the air. My family and I were genuinely scared to touch the bedsheets and with good reason because after just ONE night, I ended up with a fungal skin infection. Disgusting. Unacceptable. This wasn’t just a bad experience, this was a total health and safety nightmare. And to top it all off, when we were checking out, the girl at the front desk had the nerve to ask me to please leave a 5 star review. Yeah… right. 5 stars for what? For surviving the night? This place should be condemned. Stay away. Far, far away.

Where should I begin when I got to my room it it smelt, musty and moldy. Once you turned the AC and it got worse my husband went to take a shower the tub wouldn’t drain. He was standing in half of his calf full of water. Went downstairs they switched us rooms went into the new room and it smelt like weed. The hallways smelt like trash. We were right next to the trash room. The carpet looked like it hadn’t been vacuumed in weeks. when we returned back from a day at the parks , getting off the elevator, it reeked of weed we walk into our room and it reeked of weed. There was never anyone at the front desk. we stayed for four nights and they told us that because we were staying under two weeks. There would be no cleaning of the room disgusting gross. If I could ask for a full refund, I would stay clear.

The room had a leak from water in the ceiling light which leaked onto the counters. The water was brown so it had been there a while. My kid found hair in her bed and a roach on the toilet lid. Not a palmetto bug, a house roach. Also the racks to hold your stuff in the closet were flimsy and gave way with just - few clothing items on them.

Close drive to Disney Springs and the parks. Lots of nearby restaurants and shopping opportunities. Room was okay. Bathroom was very small. There wasn’t enough room to enter the bathroom and close the door. You had to essentially straddle the toilet to have enough room to close the door. Bathroom cleaning needs a more detailed approach. The light fixture in there was gross. The room has a small kitchenette, but you have to ask for any dishes or pans you would need. They don’t even supply so much as a roll of paper towels without having to ask for it. Was told there was a grab and go breakfast, but we didn’t look for that. A big plus for this hotel? Free parking!!! One of the only area hotels that don’t charge their paying guests an additional fee to park on their lot. Two thumbs up for that! It’s a good place to stay for a quiet place to lay your head without spending thousands of dollars.

Very disappointed. The property had sign saying it was going through renovations and it was obvious it was not complete. There was little to no advertised hotel amenities. The room had no dishes, pots, pans or appliances except microwave and refrigerator with a two burner stove top with nothing to use for it. There was always only one staff member on duty during our stay so getting assistance with anything took a great deal of time. Our room also lacked linens for the pull out sofa(a bare mattress pulled out of the sofa when we opened it up soon after check in) and only two towels(one of them the small bathroom floor towel) and no wash cloths. Thankfully the room was very clean and tidy on arrival. The morning breakfast was barely existent with only coffee, tea, hot chocolate, instant grits and muffins available on a small counter. There was luckily sugar for the coffee but that’s it. I would consider staying her again after the renovations are complete to see if the stay is any better, but I definitely won’t be back until then if at all.

Hotel was clean and decent. Went to check in. We could only get 1 key because they were running out. Needed sheets for the pull out bed. We had to go down and get them. No one would bring them up. Asked for extra pillows for the pull out and they had none. We had to share off the other beds.

The bed was a good sleep. Bathroom drawers had hair from where someone had shaved. Nightstand drawers had hair and debris left over from previous occupant(s). I took a shower and the floor was covered in water due to a leak in the tub. When checking out at 5:30 a.m. I would have informed the attendant, but I had to call from the front desk. The property seems as if it's treated more like a small apartment complex as it has residents who live there. The attendant sounded as if I had woke them up. I told them I was checking out. They said, "Ok, just leave the room keys there."

Room was not prepared ahead of time. No sheets, blankets or pillows for pull-out couch, no kitchen supplies. Slow desk service (one person doing everything). Accomodations just below-average to average. Would not go back.

The rooms could’ve been a little bit cleaner to shower was so hot. There was no cold water . No coffee pots in the rooms which there should be since you have a kitchen just needs updating.

We requested adjoining rooms, or at least to be near each other but we were on separate floors. We were also VERY disappointed by the "free breakfast" which was coffee, and packaged muffins. The rooms were old and there was nothing in the kitchen area at all, no ice bucket, glass, etc.

Parking was good. Room size was great. Room looked outdated. Overall the place wasn't clean. Halls had lots of misc debris/trash. Ceilings looked to be leaking and trash cans setup. Found a hair in the bed. Towels had stains. Staff was nice. Other notes: Charged for room keys but fee is refundable if keys are returned. There is an early check-in fee.

We had no remote to the tv, you can turn the tv on by the buttons. But the volume would turn off on its own. The shower curtain did not go pasted the tub which made all the water go onto the bathroom floor.

All the beds were made but there were no linens for the pull out sofa. Checked the closet nothing there.

I didn't like how I booked the hotel using Expedia... Received a confirmation email saying my room was confirmed and then I show up at 10pm to check in after 11 hours of driving to be told there is no room available for me. If that was the case they should not have confirmed the room and it would have been nice if they used the phone number I provided to call and tell me so I could make alternate arrangements.

Staff made it hard to check in late at night, waiting time to check in was long after a long day flight and driving.

When we asked for an additional towel, they refused to give us one unless we turned towels in. Our room came with four towels, and there are five of us. Most times, there was not someone at the front desk, we ended up buying two additional towels from Walmart to get by. Also, we never got our room cleaned in the 11 days we were there.

My husband & I were just doing a staycation after being at Disney all day. We got to the room pretty late and the area is pretty nice even the room for what we needed it for was nice, but the lady at the front desk. Sabrina, OMG! I almost yelled at her. She definitely works slow & takes her time and I’m okay with that but for some reason she needed my husbands ID and email even though the room was reserved under my name. That was okay, but what pissed me off was….oh and mind you a line of people was forming at this point, about 5-6 people AND it’s like 11PM.. she takes her time and I’m okay and patient with her but as soon as she writes my room number down onto the card holder..she lifts it up! AND SAID OUT LOUD, MY ROOM NUMBER! With 5-6 random people behind me. I made a face and literally tried to use my body to cover it hoping no one behind me was looking or paying attention. Sabrina! Girl! That’s a big NO! Like come on!-_- We went out to get some food and I called the hotel just to see if there was at least more rooms available, & there wasn’t they were booked for the night. Luckily I was staying with my husband because if I was alone I would’ve slept in my car or went to another hotel all together. You don’t just show a lobby full of people and state out loud someone’s room number because you never know what could happen nowadays. Besides that decent hotel and area just have to quickly grab your room card if Sabrina’s up front.

The staff was awesome. Check in was a breeze. The room was very clean and the bed was so comfortable. I will absolutely be staying here again. Thank you!

The front desk staff are not physically present most of the time. If you do happen to encounter one in person, when approached they are not interested in saying standard greetings such as "hello!". The place is falling apart, is generally sticky and dirty, and there is mold in the bathroom in the room I occupied. There are no blankets to be found, the sinks don't drain properly, and the "breakfast" consists one thermos of lukewarm coffee-flavored water, and a small cardboard tray of "Li'l Bites" pre wrapped muffins. But make sure you're there before 7:30 A.M..

The stuffs were so kind, smiling all the times. Parking was easy and enough.

Love property, staff is amazing from Diane (GM) to front desk staff Stephanie, Waleska, Fernadine, Danny and Carlos from maintenance are all amazing, friendly always have smiles and welcome you as family, highly recommended.

Service was absolutely terrible. We had a room for 6 people they refused to even give us pillows for the extra bed in the room. There is a kitchen in the room but absolutely nothing to use in the kitchen. They did not want to give us extra towels either with only three towels in the room and we had 6 people in ours.

They canceled our booking after calling and letting them know our flight would be delayed.

Comfortable, clean facilities, very well located near Disney parks

Close drive to Disney Springs and the parks. Lots of nearby restaurants and shopping opportunities. Room was okay. Bathroom was very small. There wasn’t enough room to enter the bathroom and close the door. You had to essentially straddle the toilet to have enough room to close the door. Bathroom cleaning needs a more detailed approach. The light fixture in there was gross. The room has a small kitchenette, but you have to ask for any dishes or pans you would need. They don’t even supply so much as a roll of paper towels without having to ask for it. Was told there was a grab and go breakfast, but we didn’t look for that. A big plus for this hotel? Free parking!!! One of the only area hotels that don’t charge their paying guests an additional fee to park on their lot. Two thumbs up for that! It’s a good place to stay for a quiet place to lay your head without spending thousands of dollars.

Happy for location free parking service and clean room

It was a good stay. Affordable, conveniently located in the middle of everything. Would stay again.

Enjoyed location close to parks, clean and beds were so conformtable.

This hotel was sufficient for our needs. Close to the Disney parks and outlet mall. The amenities were fine, no issues, but overall I would call it adequate.

Perfect location between the Orlando Convention Center and the Disney Parks! We really just used the room for sleeping and the accommodations were above average. Friendly staff and clean (despite the current remodeling taking place).

Good area , very easy to get to the parks. Staff was nice and helpful .

Very near to Disney springs, Restaurants and other main attractions

It is exactly what you would expect for less than £50 per night. Clean, tidy and good location. Certainly not top end but for a basic, cheap short stay or longer term for work etc... it will do.

The breakfast included is a waste of time. The pictures shown of the breakfast are misleading. It is not a continental breakfast. They did not have any juice, cereal, fresh fruit, yogurt or normal stuff. They only had coffee and one sweet creamer (no half and half) poor quality muffins and cereal bars. They would be better off not offering anything and letting people know up front.

When we got there the hotel did not have any reservation for us even when showing them the confirmation number. It took them about 30 minutes to finally get us a room. Once in the room it was a bit outdated. Breakfast consisted of a stale muffin and a granola bar- nothing to drink available

There was NO breakfast, only cofee and cake

The room was good. However, we were supposed to have breakfast included. When we checked in, they even informed us the hours for breakfast. Next morning we went down for breakfast and there was nothing! Only black coffee. We met other guests who said they have been there for a couple days and there was no breakfast at all. So disappointing!! Breakfast is not included and they shouldn’t be advertising it.

The advertised breakfast is just a coffee machine.

It should say when you book that really there is no breakfast, a granola bar or a muffin isn’t.

We wanted a hotel that we could make meals in and let the grandkids swim. You have to ask for kitchen appliances, dishes and such from the front desk. The pool was under maintenance, no advance warning. The breakfast wasn’t even a continental. You grab a muffin or nutra grain bar coffee/ tea and that’s about it. You get more from other places. Room has evidence that they used to have a better breakfast by all the locked cabinets and vacant counter space.

The conditions are different, the breakfast not exist, in the restaurant have beds, you are responsable for clean the room.

The lady who checked us in was kind and friendly. I asked for coffee and a coffee maker and she provided one promptly and with a smile. There were plenty of dining options near by. The only bad thing was the breakfast that was provided. Coffee with non dairy sweet creamer, sweet instant oatmeal and sweet breakfast bars. Diabetics beware. I would stay here again.

There was no breakfast when our room went down and didnt look like there would be. We went down at 7am. And again at 8am. Also i booked the room for 6 people had plenty of space but when asking for extra pillows to accommodate the pullout couch. It was difficult for them to locate any. We ended up with 1 extra for the room when i needed at least 2. Parking was easy. The check out process was simple as well