Apartamento Aconchegante no Enclave Suites

The beds were horrible indoor pool too hot was almost as hot as the hot tub outdoor pool freezing no arcade or bar as stated. Was disappointed to say the least

The pool area was nice, but the lounge chairs need cushions and they don't offer towels for the pool. Room was very dated and needs upgrades. The A/C could also be upgraded as it was humid in the room.

There were holes in the wall of our bathroom and the cabinets were very old and worn. The elevators in our building went out, leaving us stranded as my husband is disabled. When I called the desk to see if I could get assistance, or if there was a service elevator we could use, I was told “No.”. When I asked if we were stuck there, her response was, “yeah, I guess you are!” No one let us know when the elevators were working again or to see if we needed anything.

So happy with the location and quality for the price. We flew in and never needed a vehicle in that area. Pools and hot tubs clean, great looking and all Working! Got more in room features than expected as well. We will probably never book a different place in Orlando area again.

Small, Cozy and comfortable. The indoor pool and jacuzzi was amazing.

Stayed for 3 nights. 1 elevator for whole building. old access card system, hallway carpet was very dirty. Room was ok and comfortable.

Walking distance to dining and entertainment. Less than 10 minutes drive to Universal Studios. We stayed 4 nights and only received maid service once. Pillows were flat ands hard. We had to request fresh towels on day 3. The halls smelled. The ice and vending machines were broken in our building. Pools were clean but there was also a trash smell coming from somewhere!

Reasonably priced for a weekend. There was a nice kitchenette in the room which was convenient but our sheets were not changed during the entire stay nor spare towels provided for the pool. We were told to use our room towels which was disappointing service.

Location was good, but... The smell of humidity was awful. A lot of things broken. The safe did'nt have a key, so cant use it. Service is ordinary. Interior pool is not clean at all. Our son developped 2 ear infections. Not easy to have information or help. I would not choose this hôtel again.

The most disappointing thing about our stay was the misinformation. There is no food court, and no arcade. Even at the moment I checked in and received a map of the property with these included. After we checked in and unloaded our bags and looked around the property, we went back to the front desk to ask about these areas. When the front desk clerk Matter-of-factly explained that they no longer have an arcade and the dining room was only open from 7 AM to 2 PM. Since check-in is after 4 PM, this meant we didn’t have a food option on property for dinner. the kids did not have an area to play other than the pool. Another, miss-information, The “2nd” outdoor pool is a small kid pool right next to the outdoor pool. The hotel is outdated. But that didn’t matter for our stay. I am most upset about being told that there are amenities at this property that do not exist. And wish that it was at least addressed when I checked in instead of continued lying of what was included until after I checked in.

We've driven about 2000 miles on our trip across the South of the USA, and this was the most disappointing stay we had so far. The place looks nothing like the pictures on hotels.com. It is very old, run down, and obviously not clean enough, as there were small ants running across our entire apartment. We had to throw a box of donuts away because it was infested by morning. With exception of the man at checkout, all of the staff was very indifferent and unhelpful. When we left at 7:15, there was nowhere we could get as much as a cup of coffee, even though it was advertised that the 'marketplace' in the building served breakfast from 7 till 9. Everything was set up, but the lady at the counter refused us because there was no cashier... It's a cup of coffee for crying out loud. In all the other hotels and motels we've stayed at they practically throw it at you by the gallon for free. The 'fully equipped kitchen' that was advertised had a coffee maker, but no coffee. It had a dishwasher and microwave that had lived through the cold war. No salt, pepper, oil, or even a sponge to do the dishes with. Very old and run down bathrooms as well, but at least the water was warm. In short: the only thing this place has going for it is its proximity to the theme parks. I would opt for a different option next time.

First room we were put in smelled very musty moldy with bugs in the room as well. Second room was better but bed was very uncomfortable. Hotel and staff are very stingy with towels. Room housekeeping service is only every 3 days. Only saw one indoor pool and one outdoor pool. Indoor pool reeds updating in the worst way. Never saw the advertised second pool.

Cons: Floors haven't been mopped in who knows how long. After picking up towels from the floor they were black. the pool had a film on it. Towels not available several times Pros: cheap and big space

Horrible experience. A lot bunch old stuffs and the hall and apartment smells mold.

The room was dirty, the kitchen was falling apart. There were several roaches in the kitchen.

Front desk not very friendly, property is terribly outdate, rooms had gnats and appliances are broken, old, and torn up. Televisions are outdated and channels don't work. Outlet had no cover and when flickers on and off. Furniture needs to be thrown away. Room service does not come every three days. Head housekeeper Mrs. Tracy is the sweetest and tries to correct any issues brought to her including maintenance. The best thing I experienced was the two outside pools. I wouldn't recommend anyone book here until renovations are complete.

Reasonably priced for a weekend. There was a nice kitchenette in the room which was convenient but our sheets were not changed during the entire stay nor spare towels provided for the pool. We were told to use our room towels which was disappointing service.

We have stayed here a few times over the years. This time around the room we had was so outdated, beds caved in the middle, carpet was super dingy. I remember they had a restaurant and bar area near the pool and it now it like a deserted area. I will not book here again.

From the outside it looks nice but Don't be fooled like i was because the inside its Dirty. I went to check in at the front desk & was asked if i was here for ABB? Which was weird but i let it slide. Got myself checked in & headed to my room. This room was the thing of nightmares the furniture was old the utensils dirty the carpet looked like it hadn't been cleaned but i tried to push thru i mean you get what you pay for i guess. I was trying to stay posetive & look on the brightside location was close to universal park & i had a balcony. The balcony wouldn't lock i was on the second floor and i could really reach the bars from the outside. How am i going to feel safe knowing that I'm going to be out & about and someone can just climb up my balcony & steal my stuff. I immediately called the front desk and they very promptly sent a nice older gentleman to try & fix that issue. All while a very loud noise was coming from the toilet. I asked the maintenance guy if he could check it out. He took the top of the toilet & it was all rusted & yellow DISGUSTING. Unfortunately could not fix that either he didn't have the part. So i just sat there on the bed thinking this is not a great way to start a vacation. Once again lets try to look on the brightside i grabbed the remote to watch the basketball game no cable channels. Just tv. I called to switch rooms & are waiting 25 min they switched buildings & got me on a higher floor only to find out the shower doesn't work. I had enough!

The carpets everywhere is old and smells very bad

The room was very outdated. Carpet was dirty and the internet barely worked in the unit.

The location of the property was good but updated pictures of the rooms must be updated. The rooms are old and outdated. Stray cats everywhere and people feeding them. The front desk is very unfriendly and confused on protocols for requested late check out processes. I was locked out of the building and room 4 times and had to return 4 times for new keys. The entire key system needs to be updated! I’ll never stay here again or nor will I recommend this place to anyone! Simply horrible!

Great location and studio was large and comfortable, would definately stay again. Does need a little up-dating and bathroom tiny but not enough to put me off recommending. Only real down point was being ripped off by the taxi service the hotel provides, cost more than twice any other company and they would not contact another company when I complained. Clearly getting a kickback which was disappointing. That said I do recommend, staff helpful and friendly, just don't use thier taxi service!

The unit are in a lot more terrible condition than the photos show. When we arrived we were locked out for 20 minutes. Got in the room everything was at least 20 years old. The beds were absolutely awful and we travel a lot so we’re used to all sorts of beds but these were really old and needed replacing. The cabinets were falling apart, the fridge had dirty and crap on the sides of it and the drawer was busted. The AC barely worked. The shower the hot and cold was backwards almost burned a kid. Was missing a lot of stuff to do basic cooking . Pay a little more for a better place. Also the shuttle they offered is $9 per person extra to universal and 18 for Disney (cheaper for Lyft it’s $11-12 for a big suv to universal. Definitely wasn’t worth it

We loved our suite and balcony it was a pleasure staying there

The room had a very bad leak right above an outlet and the room key system was so outdated it always took multiple tries to get it and once even got locked out and had to get new keys

Quarto grande. carpete velho. Moveis caindo aos pedaços. cozinha bem equipada.

Clean, comfortable, but compact and looking worn / tired. Price point was right.

It needs some updating in the rooms and especially the bathroom..which was tiny and had no counter space! Decent place tho and one young lady staff member with braids was very helpful!

Good sized room and comfortable bed... a little aged but holding up well,

One of the hotel clerk's was nice, however, the others were not. I'd like to give a special thanks to the hotel manager who accommodated me due to a physical ailment, it did not go unrecognized. Also, the hotel was co-operative in allowing us to leave early due to a medical emergency, this was also greatly appreciated.

I never gained access to my room. No one ever sent me an access code to enter the building or room. No front desk. No on site support. Phone support never returned voice messages

The very bad customer service I tried to make several calls to get my deposit back and they could never help me I'm still waiting for my deposit back

La estadía estuvo bien, buen espacio de parqueo, la habitación bien! En lo que sí están fallando es que ninguno de los recepcionistas hablan español, realizaron doble rebajo a mi tarjeta a la hora de realizar el check in, fue muy difícil poderme comunicar con con ellos, se tuvo que pedir ayudar a trabajadores para que tradujeran y al final no he tenido respuesta para la cancelación del doble rebajo, tuve que poner el reclamo con mi banco! Muy mal en ese sentido

I enjoyed my stay here. Had some issues with my room, however the small lady at the front desk trued her veey best to fix/address my issues. I appreciated that. I hate that they advertised safe but there's an additional fee to use the safe. I've stayed at quite a number of hotels n never been told that foolishness. I think if you have people going in & out of people's room, it becomes the hotel's responsibility to provide a means of security for their guests. If anything was stolen, I would have taken legal actions. They should reconsider. That is a stupid policy. Otherwise, I had a lovely time at the hotel.

Ja fiquei no Enclave em 2019 e o outro apartamento era mais novo. Desta vez a mobília era bem antiga (o sofa era aquele estofado antigo, o movel de roupas nao fechava as gavetas).A atendente do dia era bem grossa..

Staff was unprofessional room wasn't ready by time of check in then after 1 hour of wait they found me a dirty outdated room nothing like the picture when back to front desk to complain lady was extremely rude and said that the room was like that because i book through expedia. Ask to speak to manager she ended up looking for a different room after another 30 min wait time room was still outdated but a little better until i found a roach in the bed. The hotel bar was always close and the hotel restaurant close 2pm. Indoor pool had mold around the edges.i dont recommend this hotel to anyone unless they doing Airbnb which my friend had her room book from and was really nice.

Checked in and at 6 am the next morning they started hammering next door putting in new flooring. Told management and they said that there apartments and hotels together and they can’t stop it. Got up and left came back that night to our toilet over flowed and poop on floor. They, after arguing and fighting, moved us and it was better. I just think they were rude and the place was dated

Unresponsive staff. Out of toilet paper for half of the stay.

Booked this room for a 1 night stay to catch a flight in the morning. Checking in… myself and 2 other families waited 30 minutes for someone to show up to the front desk. When someone finally did we still had to wait for our room to be ready for another 15 mins… we got our keys and proceeded to our room. There was a weird smell in the building. Once we got to our room I went into the master bedroom and the rug was soaked. The bathroom was flooded and the water went all the way into the room… and this was after waiting almost an hour for our room already… we went back to the front desk and had to wait again for another room. We got their “last” room available in a different building on the 10th floor. It wasn’t wet. The beds were smaller than normal and uncomfortable. The rooms and bathrooms were extremely small. With having to travel for work a lot I’m stayed in many hotels. I’d have to say this is one of my worst experiences. The front desk clerk was apologetic but I should’ve gotten a partial reimbursement or some type of compensation. I did not pay for a flooded room. The kids club wasn’t even open… Very disappointed.

Eine gute in die Jahre gekommene Unterkunft, sehr nahe an den Universal Studios gelegen. Ca.10 Min. mit dem Auto. Einkaufsmöglichkeite und Bar/Restaurant in unmittelbarer Nähe

Excelente custo x beneficio. Dois quartos confirtaveis e espaco com uma cozinha para refeicoes rapidas. Segunda vez que ficamos nesse flat. Super bem localizado.

So happy with the location and quality for the price. We flew in and never needed a vehicle in that area. Pools and hot tubs clean, great looking and all Working! Got more in room features than expected as well. We will probably never book a different place in Orlando area again.

Great location

Conveniently located

It was so close to everything for food, shopping,the bus to take you to the outlets and the theme park it was great and the hotel was affordable I would definitely recommend it and I would definitely stay again

O Enclave é uma excelente escolha para quem quer passar férias em Orlando. Além das dependências do hotel, a localização é um ponto chave. Serviço de quarto tem se você solicitar. Com certeza voltarei e recomendo.

This property was an excellent location for us with lots of dining options and activities (eg. amusement rides, miniature golf) well within walking distance (1-2km). There was easy access to bus routes to further destinations (shopping, Universal studios, Seaworld). The property was clean but very outdated. We felt safe. Housekeeping was only through twice during our 10 day stay which wasn't the end of the world. If you are looking for a reasonably priced property with easy access to dining and activities and are not particular about the "decor" this is a good hotel.

My second stay at The Enclave… great location…off international drive.. close to all your needs…all kinds food restaurants In the area.,,close to all the activities on international drive… Great view from my room..I felt very happy and peaceful there just sitting on the balcony enjoying the view…it’s a beautiful hotel..,highly recommended…

The room was clean, very quiet and comfortable. The location was amazing, really close to the international drive, so you could be at the orlando premium outlet and universal studios in less than 10 minutes. Disney was a littlet bit far, but in less than 30 minutes (depending on the traffic).

We've driven about 2000 miles on our trip across the South of the USA, and this was the most disappointing stay we had so far. The place looks nothing like the pictures on hotels.com. It is very old, run down, and obviously not clean enough, as there were small ants running across our entire apartment. We had to throw a box of donuts away because it was infested by morning. With exception of the man at checkout, all of the staff was very indifferent and unhelpful. When we left at 7:15, there was nowhere we could get as much as a cup of coffee, even though it was advertised that the 'marketplace' in the building served breakfast from 7 till 9. Everything was set up, but the lady at the counter refused us because there was no cashier... It's a cup of coffee for crying out loud. In all the other hotels and motels we've stayed at they practically throw it at you by the gallon for free. The 'fully equipped kitchen' that was advertised had a coffee maker, but no coffee. It had a dishwasher and microwave that had lived through the cold war. No salt, pepper, oil, or even a sponge to do the dishes with. Very old and run down bathrooms as well, but at least the water was warm. In short: the only thing this place has going for it is its proximity to the theme parks. I would opt for a different option next time.

The beds were horrible indoor pool too hot was almost as hot as the hot tub outdoor pool freezing no arcade or bar as stated. Was disappointed to say the least

Wunderbares Zimmer mit umlaufendem Balkon im 9. OG mit Blick auf den angelegten See und Orlando. Unweit von den Universal Studios und -Themenparks. Leider ist das vorhandene Frühstückslokal (extra Kosten) katastrophal und keinen Cent wert. Meine Empfehlung: auf externe Lokalitäten ausweichen, z.B. Golden Coral.

It was so close to everything for food, shopping,the bus to take you to the outlets and the theme park it was great and the hotel was affordable I would definitely recommend it and I would definitely stay again

O Enclave é uma excelente escolha para quem quer passar férias em Orlando. Além das dependências do hotel, a localização é um ponto chave. Serviço de quarto tem se você solicitar. Com certeza voltarei e recomendo.

Staff was unprofessional room wasn't ready by time of check in then after 1 hour of wait they found me a dirty outdated room nothing like the picture when back to front desk to complain lady was extremely rude and said that the room was like that because i book through expedia. Ask to speak to manager she ended up looking for a different room after another 30 min wait time room was still outdated but a little better until i found a roach in the bed. The hotel bar was always close and the hotel restaurant close 2pm. Indoor pool had mold around the edges.i dont recommend this hotel to anyone unless they doing Airbnb which my friend had her room book from and was really nice.

I just went for a few days and I enjoy it. Very convenience if you are planning to visit the parks. We safe some money preparing our breakfast and some easy snacks in the kitchenette . The hotel is not brand new but was fine for going to sleep. A lot of options for eating out, cafes , restaurant and some attractions just walking (no vehicles necessary)

The area was perfect close enough but not right on the front street. Kitchen was ok great balcony affordable TV selection wasn't good no HDMI on TV so don't bring the Xbox . But otherwise than the TV pool was nice hot tub good staff were attentive

This property was an excellent location for us with lots of dining options and activities (eg. amusement rides, miniature golf) well within walking distance (1-2km). There was easy access to bus routes to further destinations (shopping, Universal studios, Seaworld). The property was clean but very outdated. We felt safe. Housekeeping was only through twice during our 10 day stay which wasn't the end of the world. If you are looking for a reasonably priced property with easy access to dining and activities and are not particular about the "decor" this is a good hotel.

The most disappointing thing about our stay was the misinformation. There is no food court, and no arcade. Even at the moment I checked in and received a map of the property with these included. After we checked in and unloaded our bags and looked around the property, we went back to the front desk to ask about these areas. When the front desk clerk Matter-of-factly explained that they no longer have an arcade and the dining room was only open from 7 AM to 2 PM. Since check-in is after 4 PM, this meant we didn’t have a food option on property for dinner. the kids did not have an area to play other than the pool. Another, miss-information, The “2nd” outdoor pool is a small kid pool right next to the outdoor pool. The hotel is outdated. But that didn’t matter for our stay. I am most upset about being told that there are amenities at this property that do not exist. And wish that it was at least addressed when I checked in instead of continued lying of what was included until after I checked in.