Hacienda Chichen Resort and Yaxkin Spa
From
US$198
/ night
Select dates to see prices and availability
From
US$198
/ night
About this property
This smoke-free hotel features a full-service spa, an outdoor pool, and a restaurant. Free WiFi in public areas and free self parking are also provided. Other amenities include a bar/lounge, coffee/tea in a common area, and a business cente...
Location
Chichen Itza is home to Hacienda Chichen Resort & Yaxkin Spa. Notable landmarks in the area include Court of the Thousand Columns and Pyramid of Kukulkan. Take an opportunity to explore the area for outdoor excitement like cave exploring.
Parking
Restaurant
Swimming pool
Business centre
Room service
Tour desk
Room options
10
Standard Twin Room
Room details
2 Double Beds
Sleeps 3
215 ft²
Garden ViewPool ViewAir ConditioningPrivate BathroomCrib(s)
5
Principal Suite
Room details
2 Double Beds
Sleeps 3
323 ft²
Garden ViewAir ConditioningSafety Deposit BoxPrivate Bathroom
5
Suite
Room details
1 Extra-Large Double Bed
Sleeps 2
Garden ViewAir ConditioningPrivate BathroomCrib(s)
10
Deluxe Master Suite
Room details
1 Extra-Large Double Bed
Sleeps 2
323 ft²
Garden ViewAir ConditioningSafety Deposit BoxPrivate BathroomPatio
1
Honeymoon
Room details
1 Large Double Bed
Sleeps 2
323 ft²
Garden ViewPool ViewAir ConditioningPrivate BathroomCrib(s)
Guest reviews of Hacienda Chichen Resort and Yaxkin Spa
8.4
Very good
Based on 389 verified reviews
Who stays here?
Couple
59%
Family
27%
Group
10%
Solo
2%
What guests think
AI-generated summary based on recent guest reviews
At Hacienda Chichen Resort and Yaxkin Spa, travellers highlight stunning jungle gardens, a gorgeous large pool, and generally warm, attentive service, while noting rustic rooms with occasional maintenance issues and a restaurant many enjoy but frequently find pricey.
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What guests think
At Hacienda Chichen Resort and Yaxkin Spa, travellers highlight stunning jungle gardens, a gorgeous large pool, and generally warm, attentive service, while noting rustic rooms with occasional maintenance issues and a restaurant many enjoy but frequently find pricey.
The location is very convenient for Chichén Itzá, though the former private entrance is closed and guests typically drive or take taxis, as services nearby are limited. Housekeeping is solid and the property is well maintained, though a few mention musty smells or drainage problems. Overall, it’s a peaceful retreat near the ruins best for relaxing in nature.
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AI-generated summary based on recent guest reviews
Facilities
Guests consistently praise the lush grounds and the large, well-kept pool.
Related guest reviews
10
Ralph
14 Apr 2025
·
Stayed 2 nights
The Hacienda has a beautiful property. Staff was incredible and the restaurant excellent. The room was somewhat dated, but the AC worked very well, it was clean and roomy. We loved the huge pool surrounded by palm trees. It was a short ride to the archeological site, and the hacienda was a welcome retreat on a hot day. We had a very positive experience at the Hacienda.
The Hacienda has a beautiful property. Staff was incredible and the restaurant excellent. The room was somewhat dated, but the AC worked very well, it was clean and roomy. We loved the huge pool surrounded by palm trees. It was a short ride to the archeological site, and the hacienda was a welcome retreat on a hot day. We had a very positive experience at the Hacienda.
8
LINA
4 Jun 2025
·
Stayed 1 night
Beautiful grounds and pool. Ideal place for relaxation, great food. The only thing should be improved is the air conditioner. My two units had the same issue, no one could sleep. The rest was perfect.
Beautiful grounds and pool. Ideal place for relaxation, great food. The only thing should be improved is the air conditioner. My two units had the same issue, no one could sleep. The rest was perfect.
10
Shari
9 Jun 2025
·
Stayed 2 nights
A beautiful property with a lovely pool and amazing grounds. The staff was very attentive and friendly. This is close to the Chichen Itza Monument, and the Ik Kil cenote.
A beautiful property with a lovely pool and amazing grounds. The staff was very attentive and friendly. This is close to the Chichen Itza Monument, and the Ik Kil cenote.
10
Phillip
7 Jun 2025
·
Stayed 1 night
This property is awesome. It is very peaceful and the staff is friendly and attentive. The tree of life out front is amazing. The pools is very nice too.
This property is awesome. It is very peaceful and the staff is friendly and attentive. The tree of life out front is amazing. The pools is very nice too.
10
Robert
18 Jul 2025
·
Stayed 1 night
What a lovely lovely place, it really takes you back to old school colonial architecture and living. The hotel has developed a wonderful eco friendly hotel with a beautiful garden and pool that should be enjoyed. Food was wonderful and so nice to see that they produce as much of their own food as they can and where they’re unable to, they source from the local community. Our only comment would be that if you were staying for more than one night, the beds are small for 2 so as a family it’d be worth considering 2 rooms but it really didn’t detract from our stay.
What a lovely lovely place, it really takes you back to old school colonial architecture and living. The hotel has developed a wonderful eco friendly hotel with a beautiful garden and pool that should be enjoyed. Food was wonderful and so nice to see that they produce as much of their own food as they can and where they’re unable to, they source from the local community. Our only comment would be that if you were staying for more than one night, the beds are small for 2 so as a family it’d be worth considering 2 rooms but it really didn’t detract from our stay.
10
Cedrick
20 Aug 2025
·
Stayed 1 night
Excellent hôtel pour aller visiter le site historique de Chichen Itza. Mention spéciale à la magnifique piscine, parfaite après une visite du site historique.
Excellent hôtel pour aller visiter le site historique de Chichen Itza. Mention spéciale à la magnifique piscine, parfaite après une visite du site historique.
10
Mark
9 Aug 2024
·
Stayed 1 night
Stunningly beautiful hotel in the jungle. Hosts speak English. Dinner was fantastic. Pool is spectacular.
Stunningly beautiful hotel in the jungle. Hosts speak English. Dinner was fantastic. Pool is spectacular.
10
Sarah
17 Apr 2024
·
Stayed 1 night
The grounds of the hotel are really beautiful with abundant bird life. Unfortunately we didn’t have time to use the pool but it looked very inviting. The food was excellent as was the service. The location very close to Chichen Itza was perfect.
The grounds of the hotel are really beautiful with abundant bird life. Unfortunately we didn’t have time to use the pool but it looked very inviting. The food was excellent as was the service. The location very close to Chichen Itza was perfect.
10
Miranda
27 Mar 2025
·
Stayed 1 night
Great place to stay very close to Chichen Itza. The property is beautiful and well-kept, with plenty of outdoor seating and a large pool. The cottage-style buildings are adorable and we enjoyed the peace and quiet. Service staff were excellent, and the spa experience was exceptional. I’d love to stay here again.
Great place to stay very close to Chichen Itza. The property is beautiful and well-kept, with plenty of outdoor seating and a large pool. The cottage-style buildings are adorable and we enjoyed the peace and quiet. Service staff were excellent, and the spa experience was exceptional. I’d love to stay here again.
10
Martin
8 Nov 2024
·
Stayed 2 nights
Hacienda Chichen is one of our very favourite resorts anywhere in the world! On this most recent visit, our destination was the hacienda and we didn't even bother to tour Chichen Itza. We just love hanging out at the stunningly beautiful pool set amongst the historic cottages and meticulously landscaped gardens of this jungle oasis. Such an idyllic, peaceful spot! The terrace of the restaurant overlooks the grounds and is a wonderful spot to have a leisurely breakfast or enjoy dinner as the sun goes down.
Hacienda Chichen is one of our very favourite resorts anywhere in the world! On this most recent visit, our destination was the hacienda and we didn't even bother to tour Chichen Itza. We just love hanging out at the stunningly beautiful pool set amongst the historic cottages and meticulously landscaped gardens of this jungle oasis. Such an idyllic, peaceful spot! The terrace of the restaurant overlooks the grounds and is a wonderful spot to have a leisurely breakfast or enjoy dinner as the sun goes down.
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AI-generated summary based on recent guest reviews
Cleanliness
The property is generally very clean, though a few guests mention musty smells, drainage issues, or insects.
Related guest reviews
10
Ralph
14 Apr 2025
·
Stayed 2 nights
The Hacienda has a beautiful property. Staff was incredible and the restaurant excellent. The room was somewhat dated, but the AC worked very well, it was clean and roomy. We loved the huge pool surrounded by palm trees. It was a short ride to the archeological site, and the hacienda was a welcome retreat on a hot day. We had a very positive experience at the Hacienda.
The Hacienda has a beautiful property. Staff was incredible and the restaurant excellent. The room was somewhat dated, but the AC worked very well, it was clean and roomy. We loved the huge pool surrounded by palm trees. It was a short ride to the archeological site, and the hacienda was a welcome retreat on a hot day. We had a very positive experience at the Hacienda.
8
Patricia
12 Sept 2022
·
Stayed 1 night
beautiful hacienda hotel, check in was ok the mineral pool was nice & the huge gardens are beautiful , however the mattress was very old & uncomfortable , woke up with a sore back.the AC malfunctioned & the person at the front office during the evening wasnt helpful & refused to answer our phone calls.
beautiful hacienda hotel, check in was ok the mineral pool was nice & the huge gardens are beautiful , however the mattress was very old & uncomfortable , woke up with a sore back.the AC malfunctioned & the person at the front office during the evening wasnt helpful & refused to answer our phone calls.
8
Nilmini
19 Jan 2024
·
Rooms4.0Service5.0Location5.0 Hotel highlightsGreat view · Romantic · Quiet RoomsLarge rooms with two double beds. Our room has a nice sitting area, with a small room inside our room to store our bags. The bathroom is clean and spacious with a nice tub. However, when you take a shower, water gets on the floor and food the room. We had to use a towel to squeeze out the water from the floor and use several towels.to.mop the floor so that we would not slip. There is an outside sitting area where you can watch birds. Nearby activitiesChichen Itza is around the corner where you can take a taxi for 200 pesos one-way. We took the same taxi to go out to the downtown area. The driver Ariel was so kind and he took us to some local shopping area where you can buy things for cheaper price. SafetyWe felt safe walking in this hotel garden and stay there WalkabilityFar away from public transportation. Food & drinksThey don't have all-inclusive, so you have to order their menu, which is very expensive. Serving size of their meals are also very small. 3 people can eat a meal and easily spend $75 to 100 and not still full.
Rooms4.0Service5.0Location5.0 Hotel highlightsGreat view · Romantic · Quiet RoomsLarge rooms with two double beds. Our room has a nice sitting area, with a small room inside our room to store our bags. The bathroom is clean and spacious with a nice tub. However, when you take a shower, water gets on the floor and food the room. We had to use a towel to squeeze out the water from the floor and use several towels.to.mop the floor so that we would not slip. There is an outside sitting area where you can watch birds. Nearby activitiesChichen Itza is around the corner where you can take a taxi for 200 pesos one-way. We took the same taxi to go out to the downtown area. The driver Ariel was so kind and he took us to some local shopping area where you can buy things for cheaper price. SafetyWe felt safe walking in this hotel garden and stay there WalkabilityFar away from public transportation. Food & drinksThey don't have all-inclusive, so you have to order their menu, which is very expensive. Serving size of their meals are also very small. 3 people can eat a meal and easily spend $75 to 100 and not still full.
8
MIRIAM
9 Sept 2022
·
Stayed 1 night
El lugar es muy bonito con muchos arboles y excelente alberca, difícil bañarnos estaba tapado el drenaje de la regadera y lavabo se inundo la habitación
El lugar es muy bonito con muchos arboles y excelente alberca, difícil bañarnos estaba tapado el drenaje de la regadera y lavabo se inundo la habitación
10
Xanthe
24 Sept 2024
·
Stayed 2 nights
Wonderful hotel. The staff was very friendly, facilities extremely clean and well maintained. The restaurant was the best food we had the entire time in Mexico. Super close to the ruins which was very convenient!
Wonderful hotel. The staff was very friendly, facilities extremely clean and well maintained. The restaurant was the best food we had the entire time in Mexico. Super close to the ruins which was very convenient!
10
Marie-C
15 Apr 2025
·
Stayed 1 night
Beautiful setting and service . The beds are way too soft and old otherwise the parc and garden are absolutely stunning . The service is excellent too . Be careful check your room first thing for insects .
Beautiful setting and service . The beds are way too soft and old otherwise the parc and garden are absolutely stunning . The service is excellent too . Be careful check your room first thing for insects .
10
Diana
22 Feb 2026
·
Stayed 1 night
This property is stunning, the gardens are beautiful, everything is clean and the staff are very attentive.
This property is stunning, the gardens are beautiful, everything is clean and the staff are very attentive.
10
Tanzin
3 Jan 2023
·
Stayed 19,352 nights
Lovely place near the historical Chichen Itza! Very clean and their food is out of the world!
Lovely place near the historical Chichen Itza! Very clean and their food is out of the world!
6
David
12 Feb 2023
·
Stayed 1 night
The Restaurant and common area of the Hotel very very nice and enjoyable. The location is great if you want to spend an overnight on the area. The rooms were not great. The door handle was loose and I did not feel safe leaving valuables in my room as I felt the room could be easily accessed. The rooms were in separate buildings (2 or 3 rooms per "villa"). The musty and moldy odor was overwhelming. I staying the restaurant as long as I could at night (with my valuables with me in my day pack) and got out as early as I could and went to my next destination.
The Restaurant and common area of the Hotel very very nice and enjoyable. The location is great if you want to spend an overnight on the area. The rooms were not great. The door handle was loose and I did not feel safe leaving valuables in my room as I felt the room could be easily accessed. The rooms were in separate buildings (2 or 3 rooms per "villa"). The musty and moldy odor was overwhelming. I staying the restaurant as long as I could at night (with my valuables with me in my day pack) and got out as early as I could and went to my next destination.
8
Romuald
20 Feb 2022
·
Stayed 1 night
Très bel hôtel très bien situé pour visiter le temple il dispose d’un accès privé au site mais qui était fermé lors de notre séjour. On y mange très bien dans un cadre magnifique le personnel très gentil. La piscine est magnifique et le jardin aussi. Les chambres sont simples les lits sont trop petits et c’est dommage d’avoir des plafonds moisis.! Hors mis c’est deux défauts c’est un hôtel qui nous a beaucoup plus
Très bel hôtel très bien situé pour visiter le temple il dispose d’un accès privé au site mais qui était fermé lors de notre séjour. On y mange très bien dans un cadre magnifique le personnel très gentil. La piscine est magnifique et le jardin aussi. Les chambres sont simples les lits sont trop petits et c’est dommage d’avoir des plafonds moisis.! Hors mis c’est deux défauts c’est un hôtel qui nous a beaucoup plus
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AI-generated summary based on recent guest reviews
Rooms
Rooms are rustic and simple. Some report old or small beds, noisy or faulty A/C, musty odors, and weak or lobby-only Wi-Fi; several note no TVs.
Related guest reviews
8
Patricia
12 Sept 2022
·
Stayed 1 night
beautiful hacienda hotel, check in was ok the mineral pool was nice & the huge gardens are beautiful , however the mattress was very old & uncomfortable , woke up with a sore back.the AC malfunctioned & the person at the front office during the evening wasnt helpful & refused to answer our phone calls.
beautiful hacienda hotel, check in was ok the mineral pool was nice & the huge gardens are beautiful , however the mattress was very old & uncomfortable , woke up with a sore back.the AC malfunctioned & the person at the front office during the evening wasnt helpful & refused to answer our phone calls.
8
henk
26 Feb 2024
·
Stayed 3 nights
Prima hotel vlak bij maya stad Chichen Itza. Bijzonder voorkomende staf, een prachtige tuin, kamers zijn goed maar matras had zijn beste tijd gehad. Restaurant is uitstekend waarbij zoveel mogelijk de ingrediënten uit eigen tuin komen. Een oase om tot rust te komen.
Prima hotel vlak bij maya stad Chichen Itza. Bijzonder voorkomende staf, een prachtige tuin, kamers zijn goed maar matras had zijn beste tijd gehad. Restaurant is uitstekend waarbij zoveel mogelijk de ingrediënten uit eigen tuin komen. Een oase om tot rust te komen.
6
J.C.
16 Feb 2025
·
Stayed 1 night
There is no longer access to Chichen Itza from the property, so you need to drive and pay for parking. The place was alright but WiFi was horrendous and required you to be in the lobby to use it.
There is no longer access to Chichen Itza from the property, so you need to drive and pay for parking. The place was alright but WiFi was horrendous and required you to be in the lobby to use it.
8
Nilmini
19 Jan 2024
·
Rooms4.0Service5.0Location5.0 Hotel highlightsGreat view · Romantic · Quiet RoomsLarge rooms with two double beds. Our room has a nice sitting area, with a small room inside our room to store our bags. The bathroom is clean and spacious with a nice tub. However, when you take a shower, water gets on the floor and food the room. We had to use a towel to squeeze out the water from the floor and use several towels.to.mop the floor so that we would not slip. There is an outside sitting area where you can watch birds. Nearby activitiesChichen Itza is around the corner where you can take a taxi for 200 pesos one-way. We took the same taxi to go out to the downtown area. The driver Ariel was so kind and he took us to some local shopping area where you can buy things for cheaper price. SafetyWe felt safe walking in this hotel garden and stay there WalkabilityFar away from public transportation. Food & drinksThey don't have all-inclusive, so you have to order their menu, which is very expensive. Serving size of their meals are also very small. 3 people can eat a meal and easily spend $75 to 100 and not still full.
Rooms4.0Service5.0Location5.0 Hotel highlightsGreat view · Romantic · Quiet RoomsLarge rooms with two double beds. Our room has a nice sitting area, with a small room inside our room to store our bags. The bathroom is clean and spacious with a nice tub. However, when you take a shower, water gets on the floor and food the room. We had to use a towel to squeeze out the water from the floor and use several towels.to.mop the floor so that we would not slip. There is an outside sitting area where you can watch birds. Nearby activitiesChichen Itza is around the corner where you can take a taxi for 200 pesos one-way. We took the same taxi to go out to the downtown area. The driver Ariel was so kind and he took us to some local shopping area where you can buy things for cheaper price. SafetyWe felt safe walking in this hotel garden and stay there WalkabilityFar away from public transportation. Food & drinksThey don't have all-inclusive, so you have to order their menu, which is very expensive. Serving size of their meals are also very small. 3 people can eat a meal and easily spend $75 to 100 and not still full.
8
LINA
4 Jun 2025
·
Stayed 1 night
Beautiful grounds and pool. Ideal place for relaxation, great food. The only thing should be improved is the air conditioner. My two units had the same issue, no one could sleep. The rest was perfect.
Beautiful grounds and pool. Ideal place for relaxation, great food. The only thing should be improved is the air conditioner. My two units had the same issue, no one could sleep. The rest was perfect.
10
Marie-C
15 Apr 2025
·
Stayed 1 night
Beautiful setting and service . The beds are way too soft and old otherwise the parc and garden are absolutely stunning . The service is excellent too . Be careful check your room first thing for insects .
Beautiful setting and service . The beds are way too soft and old otherwise the parc and garden are absolutely stunning . The service is excellent too . Be careful check your room first thing for insects .
8
Flores Pellicer
19 May 2025
·
Stayed 1 night
Gardens are beautifull Pool is great service excellent Rooms rustic but enough ( a 3 star for rooms and no tv. AC bearly
Gardens are beautifull Pool is great service excellent Rooms rustic but enough ( a 3 star for rooms and no tv. AC bearly
6
David
12 Feb 2023
·
Stayed 1 night
The Restaurant and common area of the Hotel very very nice and enjoyable. The location is great if you want to spend an overnight on the area. The rooms were not great. The door handle was loose and I did not feel safe leaving valuables in my room as I felt the room could be easily accessed. The rooms were in separate buildings (2 or 3 rooms per "villa"). The musty and moldy odor was overwhelming. I staying the restaurant as long as I could at night (with my valuables with me in my day pack) and got out as early as I could and went to my next destination.
The Restaurant and common area of the Hotel very very nice and enjoyable. The location is great if you want to spend an overnight on the area. The rooms were not great. The door handle was loose and I did not feel safe leaving valuables in my room as I felt the room could be easily accessed. The rooms were in separate buildings (2 or 3 rooms per "villa"). The musty and moldy odor was overwhelming. I staying the restaurant as long as I could at night (with my valuables with me in my day pack) and got out as early as I could and went to my next destination.
10
HECTOR JAVIER
5 Sept 2025
·
Stayed 1 night
La Hacienda está muy bonita porque tiene mucha vegetación y está agradable. El cuarto donde nos hospedamos estaba normal, nada sobresaliente y sin TV.
La Hacienda está muy bonita porque tiene mucha vegetación y está agradable. El cuarto donde nos hospedamos estaba normal, nada sobresaliente y sin TV.
8
Romuald
20 Feb 2022
·
Stayed 1 night
Très bel hôtel très bien situé pour visiter le temple il dispose d’un accès privé au site mais qui était fermé lors de notre séjour. On y mange très bien dans un cadre magnifique le personnel très gentil. La piscine est magnifique et le jardin aussi. Les chambres sont simples les lits sont trop petits et c’est dommage d’avoir des plafonds moisis.! Hors mis c’est deux défauts c’est un hôtel qui nous a beaucoup plus
Très bel hôtel très bien situé pour visiter le temple il dispose d’un accès privé au site mais qui était fermé lors de notre séjour. On y mange très bien dans un cadre magnifique le personnel très gentil. La piscine est magnifique et le jardin aussi. Les chambres sont simples les lits sont trop petits et c’est dommage d’avoir des plafonds moisis.! Hors mis c’est deux défauts c’est un hôtel qui nous a beaucoup plus
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AI-generated summary based on recent guest reviews
Service
Staff are widely described as friendly, attentive, and helpful, with smooth check-in. However, several reviews cite rigid policies, billing disputes, and occasional unhelpful or unfriendly front-desk experiences.
Related guest reviews
8
Patricia
12 Sept 2022
·
Stayed 1 night
beautiful hacienda hotel, check in was ok the mineral pool was nice & the huge gardens are beautiful , however the mattress was very old & uncomfortable , woke up with a sore back.the AC malfunctioned & the person at the front office during the evening wasnt helpful & refused to answer our phone calls.
beautiful hacienda hotel, check in was ok the mineral pool was nice & the huge gardens are beautiful , however the mattress was very old & uncomfortable , woke up with a sore back.the AC malfunctioned & the person at the front office during the evening wasnt helpful & refused to answer our phone calls.
10
Jonathan
30 Dec 2023
·
Stayed 5 nights
I had an amazing time at this hotel. The staff was very friendly and helpful. They went above and beyond to make sure my family and I were comfortable. The food provided by the hotel restaurant was delicious and affordable as well.
I had an amazing time at this hotel. The staff was very friendly and helpful. They went above and beyond to make sure my family and I were comfortable. The food provided by the hotel restaurant was delicious and affordable as well.
10
Shari
9 Jun 2025
·
Stayed 2 nights
A beautiful property with a lovely pool and amazing grounds. The staff was very attentive and friendly. This is close to the Chichen Itza Monument, and the Ik Kil cenote.
A beautiful property with a lovely pool and amazing grounds. The staff was very attentive and friendly. This is close to the Chichen Itza Monument, and the Ik Kil cenote.
2
KIRANBALA
6 Nov 2024
·
Stayed 1 night
The property we’re trying to charge us for some fruit we bought from the market and had in our room. I’m diabetic and had to eat something little. When we refused to pay, they tried to charge us for beers in the fridge which we did not touch. It definitely was a horrendous experience. I definitely would not recommend this place to anyone.
The property we’re trying to charge us for some fruit we bought from the market and had in our room. I’m diabetic and had to eat something little. When we refused to pay, they tried to charge us for beers in the fridge which we did not touch. It definitely was a horrendous experience. I definitely would not recommend this place to anyone.
10
Mark
7 May 2024
·
Stayed 2 nights
The staff at Hacienda Chichén are simply fantastic. The level of service was outstanding and we feel as though we made new friends. The grounds are impeccable and very quiet and relaxing. The chef prepares wonderful meals that provide many different choices and the food quality is outstanding. I can’t recommend this resort enough and we will look forward to returning to Hacienda Chichén!
The staff at Hacienda Chichén are simply fantastic. The level of service was outstanding and we feel as though we made new friends. The grounds are impeccable and very quiet and relaxing. The chef prepares wonderful meals that provide many different choices and the food quality is outstanding. I can’t recommend this resort enough and we will look forward to returning to Hacienda Chichén!
10
Diana
22 Feb 2026
·
Stayed 1 night
This property is stunning, the gardens are beautiful, everything is clean and the staff are very attentive.
This property is stunning, the gardens are beautiful, everything is clean and the staff are very attentive.
10
FREDERIC
5 Jan 2026
·
Stayed 2 nights
Tout était parfait. Mention spéciale pour le jeune homme qui a fait le check in. Efficace et très sympathique. La qualité de la nourriture et du restaurant est parfaite.
Tout était parfait. Mention spéciale pour le jeune homme qui a fait le check in. Efficace et très sympathique. La qualité de la nourriture et du restaurant est parfaite.
6
Amanullah
18 Jul 2023
·
Stayed 3 nights
Die Anlage ist sehr schön gepflegt, das hat uns sehr gut gefallen. Die Angestellten und Alicia von der Rezeption sind sehr nett. Rezeptionist Alexis fanden wir sehr hochnäsig streng und unfreundlich. In der Hotelbeschreibung steht kostenloses Mineralwasser-Alexis wollte, dass wir für das Wasser zahlen. Temperaturen sind tagsüber bis zu 37 grad. Wasser muss gratis sein!!! Es ist verboten Essen und Trinken von ausserhalb mit reinzubringen, somit wollen sie, dass man nur hier konsumiert. Die Preise fürs Essen und Trinken im Hotel sind überzogen. Somit werden Gäste ordentlich zur Kasse gebeten. Diese Hacienda ist ziemlich abgelegen. Wenn man günstiger Essen möchte kann man das in der nächsten Stadt machen, welche zu Fuss unmöglich zu erreichen ist. Also braucht man bei dieser Hitze unbedingt ein Taxi welches jedesmal 100 Pesos kostet. Das Internet im Zimmer ist sehr schwach.
Die Anlage ist sehr schön gepflegt, das hat uns sehr gut gefallen. Die Angestellten und Alicia von der Rezeption sind sehr nett. Rezeptionist Alexis fanden wir sehr hochnäsig streng und unfreundlich. In der Hotelbeschreibung steht kostenloses Mineralwasser-Alexis wollte, dass wir für das Wasser zahlen. Temperaturen sind tagsüber bis zu 37 grad. Wasser muss gratis sein!!! Es ist verboten Essen und Trinken von ausserhalb mit reinzubringen, somit wollen sie, dass man nur hier konsumiert. Die Preise fürs Essen und Trinken im Hotel sind überzogen. Somit werden Gäste ordentlich zur Kasse gebeten. Diese Hacienda ist ziemlich abgelegen. Wenn man günstiger Essen möchte kann man das in der nächsten Stadt machen, welche zu Fuss unmöglich zu erreichen ist. Also braucht man bei dieser Hitze unbedingt ein Taxi welches jedesmal 100 Pesos kostet. Das Internet im Zimmer ist sehr schwach.
2
Oscar
3 Jul 2024
·
Stayed 1 night
they where not flexible to cancel booking, even thought there was a hurricane aprovhing
they where not flexible to cancel booking, even thought there was a hurricane aprovhing
10
Anusha Mary Therese
16 Jun 2025
·
Stayed 3 nights
It was an amazing stay. We arrived late at night and Adrian waited for us, to greet us and gave us a fabulous welcome. He made sure that our stay was unique and personal ! Gave us the proper advice for travelling around and recommended the best dishes where food was concerned ! The room was tastefully decorated and the entire ambiance of the property was absolutely amazing! Definitely it’s a ‘must stay’ place. Thanks Adrian and staff for the fabulous hospitality and everlasting memories ! Best of luck to the staff and management of Hacienda ♥️
It was an amazing stay. We arrived late at night and Adrian waited for us, to greet us and gave us a fabulous welcome. He made sure that our stay was unique and personal ! Gave us the proper advice for travelling around and recommended the best dishes where food was concerned ! The room was tastefully decorated and the entire ambiance of the property was absolutely amazing! Definitely it’s a ‘must stay’ place. Thanks Adrian and staff for the fabulous hospitality and everlasting memories ! Best of luck to the staff and management of Hacienda ♥️
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AI-generated summary based on recent guest reviews
Location
Very convenient for visiting Chichén Itzá. The former private gate is closed, so guests usually drive or take taxis, and the setting feels remote with limited services nearby.
Related guest reviews
8
Ellen
21 Aug 2022
·
Stayed 1 night
We hebben deze locatie gekozen omdat het een eigen ingang zou hebben naar Chitzen Itza maar dat is niet zo. Wel mooie en rustige locatie.
We hebben deze locatie gekozen omdat het een eigen ingang zou hebben naar Chitzen Itza maar dat is niet zo. Wel mooie en rustige locatie.
10
Ralph
14 Apr 2025
·
Stayed 2 nights
The Hacienda has a beautiful property. Staff was incredible and the restaurant excellent. The room was somewhat dated, but the AC worked very well, it was clean and roomy. We loved the huge pool surrounded by palm trees. It was a short ride to the archeological site, and the hacienda was a welcome retreat on a hot day. We had a very positive experience at the Hacienda.
The Hacienda has a beautiful property. Staff was incredible and the restaurant excellent. The room was somewhat dated, but the AC worked very well, it was clean and roomy. We loved the huge pool surrounded by palm trees. It was a short ride to the archeological site, and the hacienda was a welcome retreat on a hot day. We had a very positive experience at the Hacienda.
8
Nilmini
19 Jan 2024
·
Rooms4.0Service5.0Location5.0 Hotel highlightsGreat view · Romantic · Quiet RoomsLarge rooms with two double beds. Our room has a nice sitting area, with a small room inside our room to store our bags. The bathroom is clean and spacious with a nice tub. However, when you take a shower, water gets on the floor and food the room. We had to use a towel to squeeze out the water from the floor and use several towels.to.mop the floor so that we would not slip. There is an outside sitting area where you can watch birds. Nearby activitiesChichen Itza is around the corner where you can take a taxi for 200 pesos one-way. We took the same taxi to go out to the downtown area. The driver Ariel was so kind and he took us to some local shopping area where you can buy things for cheaper price. SafetyWe felt safe walking in this hotel garden and stay there WalkabilityFar away from public transportation. Food & drinksThey don't have all-inclusive, so you have to order their menu, which is very expensive. Serving size of their meals are also very small. 3 people can eat a meal and easily spend $75 to 100 and not still full.
Rooms4.0Service5.0Location5.0 Hotel highlightsGreat view · Romantic · Quiet RoomsLarge rooms with two double beds. Our room has a nice sitting area, with a small room inside our room to store our bags. The bathroom is clean and spacious with a nice tub. However, when you take a shower, water gets on the floor and food the room. We had to use a towel to squeeze out the water from the floor and use several towels.to.mop the floor so that we would not slip. There is an outside sitting area where you can watch birds. Nearby activitiesChichen Itza is around the corner where you can take a taxi for 200 pesos one-way. We took the same taxi to go out to the downtown area. The driver Ariel was so kind and he took us to some local shopping area where you can buy things for cheaper price. SafetyWe felt safe walking in this hotel garden and stay there WalkabilityFar away from public transportation. Food & drinksThey don't have all-inclusive, so you have to order their menu, which is very expensive. Serving size of their meals are also very small. 3 people can eat a meal and easily spend $75 to 100 and not still full.
10
Shari
9 Jun 2025
·
Stayed 2 nights
A beautiful property with a lovely pool and amazing grounds. The staff was very attentive and friendly. This is close to the Chichen Itza Monument, and the Ik Kil cenote.
A beautiful property with a lovely pool and amazing grounds. The staff was very attentive and friendly. This is close to the Chichen Itza Monument, and the Ik Kil cenote.
10
Cedrick
20 Aug 2025
·
Stayed 1 night
Excellent hôtel pour aller visiter le site historique de Chichen Itza. Mention spéciale à la magnifique piscine, parfaite après une visite du site historique.
Excellent hôtel pour aller visiter le site historique de Chichen Itza. Mention spéciale à la magnifique piscine, parfaite après une visite du site historique.
10
Nathaniel
5 Jan 2024
·
This is a wonderful hotel, located on the beautiful grounds of a historic hacienda. Truly lovely. HOWEVER -- be aware that the rear (eastern) entrance to Chichen-Itza is currently and I believe indefinitely closed (as of January 2024). As a result, you *cannot* walk to the site from the hotel -- it's an 8-minute drive on the highway back around to the main entrance. That's not the end of the world, but it does detract from what would otherwise be one of the primary attractions of the hotel. The hotel website states this clearly, but alas I didn't read that before coming.
This is a wonderful hotel, located on the beautiful grounds of a historic hacienda. Truly lovely. HOWEVER -- be aware that the rear (eastern) entrance to Chichen-Itza is currently and I believe indefinitely closed (as of January 2024). As a result, you *cannot* walk to the site from the hotel -- it's an 8-minute drive on the highway back around to the main entrance. That's not the end of the world, but it does detract from what would otherwise be one of the primary attractions of the hotel. The hotel website states this clearly, but alas I didn't read that before coming.
10
Sarah
17 Apr 2024
·
Stayed 1 night
The grounds of the hotel are really beautiful with abundant bird life. Unfortunately we didn’t have time to use the pool but it looked very inviting. The food was excellent as was the service. The location very close to Chichen Itza was perfect.
The grounds of the hotel are really beautiful with abundant bird life. Unfortunately we didn’t have time to use the pool but it looked very inviting. The food was excellent as was the service. The location very close to Chichen Itza was perfect.
8
Gilberto
25 Oct 2023
·
Stayed 2 nights
En general el hotel está muy bonito; forma parte de un conjunto de tres hoteles en la zona de Chichén Itzá. La gente que trabaja ahí es muy amable, aunque hay algunos inconvenientes: el restaurante es extremadamente caro, y no siempre da los mismos precios; una taza de café me la cobraron una vez en 50 y otra vez en 75 pesos. También me incomodó que hay alimentos regulares (en específico: sandwiches) que sólo venden a determinadas horas. Adicional a eso, no hay ningún comercio alrededor, por lo que debes tomar taxi para todo si no rentaste carro; esto no es mayor problema, pero ayudaría mucho que tuvieran una tiendita con productos útiles para viaje y bebidas. En las habitaciones hay, además, una carta que especifica que aplicarán un cargo de 50 USD si llevas tus bebidas de fuera. En el cuarto hay un frigobar de donde puedes tomar aguas y cervezas a un costo muy accesible. En general, los jardines están en excelente estado. No tuve oportunidad de meterme a la alberca, pero me hubiera gustado mucho: se ve muy limpia y fresca. Eso sí: me parece la mejor opción de los tres hoteles que hay en la zona de Chichén Itza. Ojalá mejoren su oferta de alimentos y bebidas.
En general el hotel está muy bonito; forma parte de un conjunto de tres hoteles en la zona de Chichén Itzá. La gente que trabaja ahí es muy amable, aunque hay algunos inconvenientes: el restaurante es extremadamente caro, y no siempre da los mismos precios; una taza de café me la cobraron una vez en 50 y otra vez en 75 pesos. También me incomodó que hay alimentos regulares (en específico: sandwiches) que sólo venden a determinadas horas. Adicional a eso, no hay ningún comercio alrededor, por lo que debes tomar taxi para todo si no rentaste carro; esto no es mayor problema, pero ayudaría mucho que tuvieran una tiendita con productos útiles para viaje y bebidas. En las habitaciones hay, además, una carta que especifica que aplicarán un cargo de 50 USD si llevas tus bebidas de fuera. En el cuarto hay un frigobar de donde puedes tomar aguas y cervezas a un costo muy accesible. En general, los jardines están en excelente estado. No tuve oportunidad de meterme a la alberca, pero me hubiera gustado mucho: se ve muy limpia y fresca. Eso sí: me parece la mejor opción de los tres hoteles que hay en la zona de Chichén Itza. Ojalá mejoren su oferta de alimentos y bebidas.
8
Michael
18 Mar 2022
·
Stayed 1 night
Sehr nahe bei Chichen Itza
Sehr nahe bei Chichen Itza
8
Adam
11 Aug 2023
·
Stayed 2 nights
The Hacienda Chichen Resort is a great place to stay in order to visit Chichen Itza. It consists of an impressive old hacienda and beautiful, well-kept jungle grounds with multiple smaller guest room blocks. The rooms are basic but the a/c works well and the bathroom facilities are fine though not luxurious. There is a restaurant in the main building with seating inside and outside. We ate breakfast and dinner there, with the menu changing according to time of day. The food was good though pricey - dinner for 5 would run to ~200 USD including a glass of wine each.
The Hacienda Chichen Resort is a great place to stay in order to visit Chichen Itza. It consists of an impressive old hacienda and beautiful, well-kept jungle grounds with multiple smaller guest room blocks. The rooms are basic but the a/c works well and the bathroom facilities are fine though not luxurious. There is a restaurant in the main building with seating inside and outside. We ate breakfast and dinner there, with the menu changing according to time of day. The food was good though pricey - dinner for 5 would run to ~200 USD including a glass of wine each.
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AI-generated summary based on recent guest reviews
Dining
Food is often praised for taste and meals at the restaurant, but many find prices high and some report small portions or inconsistent quality.
Related guest reviews
10
Ralph
14 Apr 2025
·
Stayed 2 nights
The Hacienda has a beautiful property. Staff was incredible and the restaurant excellent. The room was somewhat dated, but the AC worked very well, it was clean and roomy. We loved the huge pool surrounded by palm trees. It was a short ride to the archeological site, and the hacienda was a welcome retreat on a hot day. We had a very positive experience at the Hacienda.
The Hacienda has a beautiful property. Staff was incredible and the restaurant excellent. The room was somewhat dated, but the AC worked very well, it was clean and roomy. We loved the huge pool surrounded by palm trees. It was a short ride to the archeological site, and the hacienda was a welcome retreat on a hot day. We had a very positive experience at the Hacienda.
8
henk
26 Feb 2024
·
Stayed 3 nights
Prima hotel vlak bij maya stad Chichen Itza. Bijzonder voorkomende staf, een prachtige tuin, kamers zijn goed maar matras had zijn beste tijd gehad. Restaurant is uitstekend waarbij zoveel mogelijk de ingrediënten uit eigen tuin komen. Een oase om tot rust te komen.
Prima hotel vlak bij maya stad Chichen Itza. Bijzonder voorkomende staf, een prachtige tuin, kamers zijn goed maar matras had zijn beste tijd gehad. Restaurant is uitstekend waarbij zoveel mogelijk de ingrediënten uit eigen tuin komen. Een oase om tot rust te komen.
8
Nilmini
19 Jan 2024
·
Rooms4.0Service5.0Location5.0 Hotel highlightsGreat view · Romantic · Quiet RoomsLarge rooms with two double beds. Our room has a nice sitting area, with a small room inside our room to store our bags. The bathroom is clean and spacious with a nice tub. However, when you take a shower, water gets on the floor and food the room. We had to use a towel to squeeze out the water from the floor and use several towels.to.mop the floor so that we would not slip. There is an outside sitting area where you can watch birds. Nearby activitiesChichen Itza is around the corner where you can take a taxi for 200 pesos one-way. We took the same taxi to go out to the downtown area. The driver Ariel was so kind and he took us to some local shopping area where you can buy things for cheaper price. SafetyWe felt safe walking in this hotel garden and stay there WalkabilityFar away from public transportation. Food & drinksThey don't have all-inclusive, so you have to order their menu, which is very expensive. Serving size of their meals are also very small. 3 people can eat a meal and easily spend $75 to 100 and not still full.
Rooms4.0Service5.0Location5.0 Hotel highlightsGreat view · Romantic · Quiet RoomsLarge rooms with two double beds. Our room has a nice sitting area, with a small room inside our room to store our bags. The bathroom is clean and spacious with a nice tub. However, when you take a shower, water gets on the floor and food the room. We had to use a towel to squeeze out the water from the floor and use several towels.to.mop the floor so that we would not slip. There is an outside sitting area where you can watch birds. Nearby activitiesChichen Itza is around the corner where you can take a taxi for 200 pesos one-way. We took the same taxi to go out to the downtown area. The driver Ariel was so kind and he took us to some local shopping area where you can buy things for cheaper price. SafetyWe felt safe walking in this hotel garden and stay there WalkabilityFar away from public transportation. Food & drinksThey don't have all-inclusive, so you have to order their menu, which is very expensive. Serving size of their meals are also very small. 3 people can eat a meal and easily spend $75 to 100 and not still full.
4
Nathalie
19 Apr 2023
·
Stayed 1 night
Chambre très moyenne . Restauration mauvaise et à un prix exorbitant.! Cadre général agréable … dommage
Chambre très moyenne . Restauration mauvaise et à un prix exorbitant.! Cadre général agréable … dommage
10
David
16 Oct 2025
·
Stayed 2 nights
Great menu for all meals. Fresh and tasted wonderful. Staff was very friendly and helpful.
Great menu for all meals. Fresh and tasted wonderful. Staff was very friendly and helpful.
10
Mark
9 Aug 2024
·
Stayed 1 night
Stunningly beautiful hotel in the jungle. Hosts speak English. Dinner was fantastic. Pool is spectacular.
Stunningly beautiful hotel in the jungle. Hosts speak English. Dinner was fantastic. Pool is spectacular.
4
Stephen
10 Jul 2023
·
Stayed 1 night
lovely pool and garden. poor service, bad expensive food
lovely pool and garden. poor service, bad expensive food
10
FREDERIC
5 Jan 2026
·
Stayed 2 nights
Tout était parfait. Mention spéciale pour le jeune homme qui a fait le check in. Efficace et très sympathique. La qualité de la nourriture et du restaurant est parfaite.
Tout était parfait. Mention spéciale pour le jeune homme qui a fait le check in. Efficace et très sympathique. La qualité de la nourriture et du restaurant est parfaite.
8
Gilberto
25 Oct 2023
·
Stayed 2 nights
En general el hotel está muy bonito; forma parte de un conjunto de tres hoteles en la zona de Chichén Itzá. La gente que trabaja ahí es muy amable, aunque hay algunos inconvenientes: el restaurante es extremadamente caro, y no siempre da los mismos precios; una taza de café me la cobraron una vez en 50 y otra vez en 75 pesos. También me incomodó que hay alimentos regulares (en específico: sandwiches) que sólo venden a determinadas horas. Adicional a eso, no hay ningún comercio alrededor, por lo que debes tomar taxi para todo si no rentaste carro; esto no es mayor problema, pero ayudaría mucho que tuvieran una tiendita con productos útiles para viaje y bebidas. En las habitaciones hay, además, una carta que especifica que aplicarán un cargo de 50 USD si llevas tus bebidas de fuera. En el cuarto hay un frigobar de donde puedes tomar aguas y cervezas a un costo muy accesible. En general, los jardines están en excelente estado. No tuve oportunidad de meterme a la alberca, pero me hubiera gustado mucho: se ve muy limpia y fresca. Eso sí: me parece la mejor opción de los tres hoteles que hay en la zona de Chichén Itza. Ojalá mejoren su oferta de alimentos y bebidas.
En general el hotel está muy bonito; forma parte de un conjunto de tres hoteles en la zona de Chichén Itzá. La gente que trabaja ahí es muy amable, aunque hay algunos inconvenientes: el restaurante es extremadamente caro, y no siempre da los mismos precios; una taza de café me la cobraron una vez en 50 y otra vez en 75 pesos. También me incomodó que hay alimentos regulares (en específico: sandwiches) que sólo venden a determinadas horas. Adicional a eso, no hay ningún comercio alrededor, por lo que debes tomar taxi para todo si no rentaste carro; esto no es mayor problema, pero ayudaría mucho que tuvieran una tiendita con productos útiles para viaje y bebidas. En las habitaciones hay, además, una carta que especifica que aplicarán un cargo de 50 USD si llevas tus bebidas de fuera. En el cuarto hay un frigobar de donde puedes tomar aguas y cervezas a un costo muy accesible. En general, los jardines están en excelente estado. No tuve oportunidad de meterme a la alberca, pero me hubiera gustado mucho: se ve muy limpia y fresca. Eso sí: me parece la mejor opción de los tres hoteles que hay en la zona de Chichén Itza. Ojalá mejoren su oferta de alimentos y bebidas.
8
Adam
11 Aug 2023
·
Stayed 2 nights
The Hacienda Chichen Resort is a great place to stay in order to visit Chichen Itza. It consists of an impressive old hacienda and beautiful, well-kept jungle grounds with multiple smaller guest room blocks. The rooms are basic but the a/c works well and the bathroom facilities are fine though not luxurious. There is a restaurant in the main building with seating inside and outside. We ate breakfast and dinner there, with the menu changing according to time of day. The food was good though pricey - dinner for 5 would run to ~200 USD including a glass of wine each.
The Hacienda Chichen Resort is a great place to stay in order to visit Chichen Itza. It consists of an impressive old hacienda and beautiful, well-kept jungle grounds with multiple smaller guest room blocks. The rooms are basic but the a/c works well and the bathroom facilities are fine though not luxurious. There is a restaurant in the main building with seating inside and outside. We ate breakfast and dinner there, with the menu changing according to time of day. The food was good though pricey - dinner for 5 would run to ~200 USD including a glass of wine each.
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AI-generated summary based on recent guest reviews
10
Bernardo
25 Jul 2026
·
Stayed 1 night
The hacienda is an amazing natural place in the tropical forest and there are many animals and insects atound. Its understandable and very nice but there should be a warning. I found scorpiona scorpion inside the reception area and different spiders inside the rooms. It can be dangerous for small kids. The room was comfortable and the whole experience was an adventure. The staff was friendly. I wanted to use the pool in the early morning but i had to wait because they were cleaning the pool and because the person responsible for the towels was not available, even when it says that the pool is is open from earlier.
The hacienda is an amazing natural place in the tropical forest and there are many animals and insects atound. Its understandable and very nice but there should be a warning. I found scorpiona scorpion inside the reception area and different spiders inside the rooms. It can be dangerous for small kids. The room was comfortable and the whole experience was an adventure. The staff was friendly. I wanted to use the pool in the early morning but i had to wait because they were cleaning the pool and because the person responsible for the towels was not available, even when it says that the pool is is open from earlier.
10
Gladys
24 Jun 2026
·
Stayed 3 nights
The best hotel, 5 stars in everything. And the convenience of being so close to the pyramids is priceless.
The best hotel, 5 stars in everything. And the convenience of being so close to the pyramids is priceless.
10
James
6 Jun 2026
·
Stayed 1 night
Is beautiful. We loved being there. Thank you!
Is beautiful. We loved being there. Thank you!
8
Lori
2 Jun 2026
·
Stayed 1 night
Fabulous setting in the jungle , a beautiful sanctuary. The food was fresh and flavoursome. The pool was a perfect size and temperature for an afternoon swim in the rain. The turtles were cute and hungry. The manager was exceptionally knowledgeable and his English was clear and concise. A pleasure to have a discussion with. We booked the 90 minute spa session and were disappointed. The treatment price was top dollar anywhere in the world, and the service did not even come close to value for money. A few strokes and some body product painted on covered with leaves. The girls were chatting and giggling for at least 10 minutes of the treatment. We lost our vibe due to the distraction. We would stay again however do not recommend the spa until the owner invests in training. One other thing, we think the water in the room should not be charged for.
Fabulous setting in the jungle , a beautiful sanctuary. The food was fresh and flavoursome. The pool was a perfect size and temperature for an afternoon swim in the rain. The turtles were cute and hungry. The manager was exceptionally knowledgeable and his English was clear and concise. A pleasure to have a discussion with. We booked the 90 minute spa session and were disappointed. The treatment price was top dollar anywhere in the world, and the service did not even come close to value for money. A few strokes and some body product painted on covered with leaves. The girls were chatting and giggling for at least 10 minutes of the treatment. We lost our vibe due to the distraction. We would stay again however do not recommend the spa until the owner invests in training. One other thing, we think the water in the room should not be charged for.
8
Elena
14 May 2026
·
Stayed 4 nights
Prime location, beautiful spaces, helpful staff, and comfortable mattress. Spa services unique and fulfilling, food delicious and not overpriced. Overall would stay again. What they don’t tell you up front is that you can’t bring any outside food or beverages, and this includes bottled water and leftovers from restaurants. I understand they want you to get drinks from the bar and food from the restaurant, and all their tap water is drinkable. However, there’s a small fridge in the room and you can’t even cool down water to take on your day trips off the property. Luckily, they sell large bottles for only slightly more than the grocery store and we convinced them to freeze the water we bought from them in their freezer so that it stays cold longer during the hot and humid day.
Prime location, beautiful spaces, helpful staff, and comfortable mattress. Spa services unique and fulfilling, food delicious and not overpriced. Overall would stay again. What they don’t tell you up front is that you can’t bring any outside food or beverages, and this includes bottled water and leftovers from restaurants. I understand they want you to get drinks from the bar and food from the restaurant, and all their tap water is drinkable. However, there’s a small fridge in the room and you can’t even cool down water to take on your day trips off the property. Luckily, they sell large bottles for only slightly more than the grocery store and we convinced them to freeze the water we bought from them in their freezer so that it stays cold longer during the hot and humid day.
FAQs about Hacienda Chichen Resort and Yaxkin Spa
Is parking available at the property?
Yes, parking is available on-site and is free. However, it is limited.
Does the property allow pets?
Yes, pets are allowed in specific rooms only, with a fee of USD 30 per pet, per day. Service animals are exempt from this fee.
What are the check-in and check-out times?
Check-in time starts at 15:00 and check-out time ends at 12:00. Early or late check-in/check-out may be available upon request.
What is the location of the hotel in relation to key landmarks?
The hotel is located in Chichen Itza, near notable landmarks such as the Court of the Thousand Columns and the Pyramid of Kukulkan. Outdoor activities like cave exploring are also available nearby.
Does the property have a swimming pool?
Yes, there is an outdoor swimming pool available. It operates seasonally.
Are children allowed at the hotel?
Yes, children are allowed. Up to 2 children aged 8 years old and younger can stay free when occupying the parent or guardian's room using existing bedding.
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Instant AI responses are based on hotel information
Prices for upcoming dates
October 2026
Su | Mo | Tu | We | Th | Fr | Sa |
|---|---|---|---|---|---|---|
November 2026
Su | Mo | Tu | We | Th | Fr | Sa |
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Cheaper
Pricier
Average nightly price across deals, with taxes & fees.
Prices in USD for 2 guests, updated daily.
- 2026-10-06: 195.4559724380493USD
- 2026-10-07: 192.54299483642578USD
- 2026-10-08: 194.61770562515258USD
- 2026-10-09: 189.86054444961547USD
- 2026-10-10: 194.61770562515258USD
- 2026-10-11: 193.90517627334594USD
- 2026-10-12: 194.61770562515258USD
- 2026-10-13: 189.86054444961547USD
- 2026-10-14: 196.0846768157959USD
- 2026-10-15: 192.97610191726682USD
- 2026-10-16: 193.5558941665649USD
- 2026-10-17: 196.0846768157959USD
- 2026-10-18: 194.61770562515258USD
- 2026-10-19: 196.0846768157959USD
- 2026-10-20: 196.0846768157959USD
- 2026-10-21: 196.0846768157959USD
- 2026-10-22: 196.0846768157959USD
- 2026-10-23: 196.0846768157959USD
- 2026-10-24: 196.0846768157959USD
- 2026-10-25: 196.2313619842529USD
- 2026-10-26: 196.0846768157959USD
- 2026-10-27: 196.0846768157959USD
- 2026-10-28: 196.0846768157959USD
- 2026-10-29: 196.0846768157959USD
- 2026-10-30: 196.0846768157959USD
- 2026-10-31: 197.48178817062376USD
- 2026-11-01: 197.32364749145506USD
- 2026-11-02: 209.58077079620358USD
- 2026-11-03: 197.32364749145506USD
- 2026-11-04: 268.06388454666137USD
- 2026-11-05: 196.0846768157959USD
- 2026-11-06: 196.0846768157959USD
- 2026-11-07: 196.0846768157959USD
- 2026-11-08: 299.99906562652586USD
- 2026-11-09: 259.57642666397095USD
- 2026-11-10: 196.0846768157959USD
- 2026-11-11: 268.06388454666137USD
- 2026-11-12: 196.0846768157959USD
- 2026-11-13: 196.0846768157959USD
- 2026-11-14: 196.0846768157959USD
- 2026-11-15: 196.0846768157959USD
- 2026-11-16: 199.81495645065306USD
- 2026-11-17: 196.0846768157959USD
- 2026-11-18: 343.5498443389892USD
- 2026-11-19: 224.26554046783446USD
- 2026-11-20: 197.32364749145506USD
- 2026-11-21: 196.0846768157959USD
- 2026-11-22: 324.5389206802368USD
- 2026-11-23: 196.0846768157959USD
- 2026-11-24: 196.0846768157959USD
- 2026-11-25: 196.0846768157959USD
- 2026-11-26: 197.32364749145506USD
- 2026-11-27: 196.0846768157959USD
- 2026-11-28: 196.0846768157959USD
- 2026-11-29: 196.0846768157959USD
- 2026-11-30: 196.0846768157959USD
- 2026-12-01: 196.0846768157959USD
- 2026-12-02: 210.30028271713255USD
- 2026-12-03: 196.0846768157959USD
- 2026-12-04: 196.0846768157959USD
- 2026-12-05: 197.32364749145506USD
- 2026-12-06: NO DATA
Check-in time starts at15:00Check-out time ends at12:00
Pets
Maximum number of pets per room 11;Pets allowed;Pet fee: USD 30 per pet, per day;
Front Desk Services
The front desk is open daily from 7 AM - 11:30 PM. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
Identification
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges;
Children And Extra Bed Policy
Extra-person charges may apply and vary depending on property policy; Up to 2 children 8 years old and younger stay free when occupying the parent or guardian's room, using existing bedding; No cribs (infant beds) availableNo rollaway/extra beds available
Dining
Satisfy your appetite with Fusion cuisine at Los Faisanes, a restaurant which features a bar/lounge and a garden view.
Popular amenities
Parking
Restaurant
Swimming pool
Business centre
Room service
Tour desk
Services
Business centre
Tour desk
Babysitting/Child services
Housekeeping
Banquet facilities
Safe-deposit box
Luggage storage
Designated smoking area
Self laundry
Concierge Services
Parking
Parking
Free parking
Parking (Limited)
Parking Onsite
General
Room service
Restaurant
Non-smoking rooms
Massage
Spa & wellness centre
Body treatments
Facial treatments
Activities
Swimming pool
Garden
Hiking
Outdoor Furniture
Pool (Seasonal Outdoor)
Terrace
Internet
Free wi-fi