Comfort Suites Vacaville-Napa Valley Area

The hot tub not heated and pool as well. They said it’s been broken for weeks

Pool was closed for maintenance and when I went downstairs to ask where it was they were telling guests at check in it’s closed. Only ice machine is on first floor, we drove over 7 hours from Long Beach ca to get here and excited to swim! Should of said something on site so we could book else where

Good for the price. Bummed that the fitness center did not have weights and the machine they did have is out of order. Pool and hut tub looked decent.

Nice indoor pool and spa

Pool and spa not functional. Stayed 2 nights, breakfast eggs on second day were cold. Room was great. Clean and updated. Would stay again.

The check in was fast and easy but the beds were definitely in need of being replaced. We got 4 throw pillows each bed instead of regular size pillows. The pool and spa are definitely in need of resurfacing. The pool was at a good temperature but the spa was like a warm bath. Breakfast is as pretty good and all the staff was nice. The woman refilling breakfast was on top of it and refilling things quickly and cleaning up any messes. I’ve stayed at many comfort inns and this one had great staff just more of a ran down facility.

For price point clean, convenient location, nice staff, heat functions, spacious rooms and hot shower. Spent 1 night and it was very affordable. There’s a small indoor pool. Tiny fitness area with 1 treadmill and fitness weight machine. I couldn’t get the treadmill to work. No complaints and I’d stay again.

Clean and nice amenities like indoor jacuzzi and pool. Also, front desk ladies were courteous and professional

Enjoyed the indoor pool and the facilities were great.

Pool room was disgusting as was the pool itself... As soon as you entered the room, your eyes will begin to burn from the high amount of chlorine in the air.... Nevermind the concentration in the water itself.

Quiet location, appreciated the desk clerk asking where I wanted to be located & put me on the 3rd floor, which I appreciated, except I will remember not to be places by the ice machine. Noise from people’s usage through the night. There were several stains in the carpet. I wish carpet in hotels phased out.

Waited till 4:30 to check into our room as it was not ready, even though checkin is 3:00. Bathroom in lobby dirty, our bath tub and floor was dirty. Outside back entrance had trash thrown every where. Understaffed front lobby. She was friendly but unconcerned about us waiting over an hour in a hot lobby.

Bed bugs

My hand has mold in the shower

Clean room helpful staff very spacious room

It smelt very old and of mildew. Not enough toilet paper in bathroom. Just wouldn’t do it again. Windows extremely dirty.

the beds were very uncomfortable and the over powering smell of bleach when we walked in was intense... to the point I had to get something to cover it up... it was tearing up eyes etc... too much bleach like the cleaning crew poured it in the tub and that was that.... the room was clean but the beds were very uncomfortable they but a topper on it to help and that was worn in so bad it had a permanent grove in it... seriously uncomfortable...and the breakfast was a joke, everything was over cooked and hard... not much to chose from, just not worth my money to stay here again.

I am going to answer those questions, but I will share my experience. Check-in - My family and I stayed at this location from March 18th to the 23rd. When we arrived on the 19th at 2am, they still charge us for the 18th. My issue with this situations is that their computer said we were to check-in on the 19th by 3pm. So the staff, female, would not let us check-in early. So the fact that I paid full price for a day we were not there for was unreasonable. Pool- I called prior to the stay to inquire about the pools condition because my children love to swim. I was told it was working properly. (I get it, stuff breaks over time, however, I feel we should have been informed.) The first time we went down to the pool we were surprised how small it was. Then the pool water was ice cold and hot was extremely HOT!!! So hot that we couldn't get all the in. We literally had to ease in very slowly and still were not all the way submerged. The next day my husband took my daughter down their and was informed the pool is close because the heat is not working....DUH! Staff & services- We ask for towels twice. The first time we were offered pool towels, the second time it took almost an hour. Breakfast was really good. My children actually ate. The other staff seemed content but we still friendly. Cleanliness- housekeepers-Our trash can stay unemptied outside our door for over 36 hours. The carpet was DIRTY!!! All the other areas were clean from what I could see.

Clean. Nice modern room and tasefully decorated. Comfortable bed and lots of good quality pillows.

Pool room was disgusting as was the pool itself... As soon as you entered the room, your eyes will begin to burn from the high amount of chlorine in the air.... Nevermind the concentration in the water itself.

We had a bigger party as we were in town for my daughter’s baby shower. We took turns sleeping on the pull out couch that was extremely uncomfortable cause no one should have to endure that all 3 nights

I always book a family room with extra sofa bed. That sofa bed was terrible. Mattress was in very bad shape. The first room they changed for us because it was broken bed but other room also the mattress was not gud. U lay down on sofa bed u just feel the bed frame on ur back.

Overall really comfortable. Only thing was AC unit was confusing.

A/C didn't work well

The room was nice and clean. Was pretty surprised with how big it was, would definitely book again.

Sheets were stained. Needs better wifi

Room was nice and clean but bathtub drain wouldn't hold water for a bath. Also, jacuzzi was out of order.

Other than the shower spilling water onto floor due to shower head it was a great place to stay, clean and comfortable, great location.

Property was clean and staff was friendly. Room was spacious. However the TV channel selection was very limited, Netflix would constantly stop playing and phone did not work to call front desk.

Clean. Nice modern room and tasefully decorated. Comfortable bed and lots of good quality pillows.

The Staff was amazing. Great attitude and very helpful

All around great experience. Friendly staff, clean comfortable room. Couldn’t ask for more, especially at the price.

While going down for breakfast I regrettably left my wallet in my room. All of the money in it was stolen after I had returned to the room. I went to the front desk about this issue. The clerk said they were going to check security cameras and report back to me—but didn’t. Later, I spoke to another front desk clerk, but she said that nothing had been done and nothing had been registered about my issue—in the motel complaint log by the previous clerk. Nobody knew it had happened. Again, this new clerk assured they would check security cameras and get back to me, and did not. I have not heard anything from them since I left. It was bad enough to have the money stolen, but the service involved with my situation is appalling.

Everyone is friendly and attentive. The property is clean and functional. Great day, great value.

The lobby wasn't running the AC and it was an extremely warm day. The staff was short and aggressive. We arrived early and before even asking to check in early (before we were at the counter) the person behind the counter said loudly that there was a $75 early check in fee. What made be mad was that we were NOT even going to ask for early check in. Maybe turn the AC on and you wont be irritable.

Had an extended stay. Denied a bed change, limited and turned down on towels, breakfast was out every morning. Aid did not work in our room.

I would not recommend this hotel to anyone.Their staff is rude, lazy and the graveyard shift appearance is very unprofessional and sloppy. They tried to charge me $10 for having a small amount of make- up on a face towel in addition of the hotel not being able to provide any extra towels that I requested upon arrival. There were spider webs under the hotel guest computer station and the breakfast was horrible. They also made a mistake by charging for my deposit fees, twice

Front desk staff was very good. Prompt check in. Very clean, nice hotel. Quiet. Hard to believe it's only 2 1/2 stars. Feels like a 4 star hotel

I was charged 5 separate times and when u checked with front desk they could not tell me what charges were for.

The front desk employee was so helpful. We had a car full of luggage as our daughter just arrived from Australia. It was too early to check in and she allowed us unload our luggage as we left to find a place to eat.

This hotel is clean, quiet and updated. Our room was very spacious and the bed and pillows were so comfortable! And free parking, free breakfast! We’ll be back!

I loved the location to everything

Very quiet location. Close to outlet mall and lots of options to eat.

Motel in a quiet area and close to the Vacaville outlets.

The room was spacious and the air conditioning worked great. The location is good too. Near lots of restaurants and shopping.

Great location. Close to the freeway and very quiet.

Quiet comfortable rooms,well lit parking, friendly staff,

Clean comfy stay close to shops. Friendly welcome

Very nice place easy to get to at a great price

Very pleased with our stay here. Great location next to shopping. Good price fir what we got!

The room was spacious, clean and comfortable. I enjoyed the jacuzzi and pool. The breakfast was better than most with eggs, sausage, waffles, oatmeal, cereal, yogurt and fruit as well as juices, coffee and tea. The price was reasonable. The location was convenient and away from the freeway, so quiet. I would stay there again.

Not the greatest. Poor breakfast.

Staff was great. Breakfast was underwhelming, but you get what you pay for.

Pool and spa not functional. Stayed 2 nights, breakfast eggs on second day were cold. Room was great. Clean and updated. Would stay again.

The room was clean, the support staff was friendly and the breakfast was good but the coffee was not hot enough. I would stay there again if I had to pass through Vacaville.

breakfast bar was hot and very tasty. Staff was extremely helpful. Thay all had a Great attitude..

The room was clean. The beds were comfortable. However, the water in the bathtub did not drain. We were offered to switch to another room, and we accepted the offer. They had a ripped/torn bedsheet on one of the two beds in the new room. The shampoo bottle was empty; I had to contact the front desk to replace the empty bottle. The window did not have a blind that can cover and block the light from outside; the light from outside penetrated into the room very brightly at night and early in the morning that made it very difficult for us to sleep. The breakfast was not appetizing; the eggs were tough like cardboard (they probably cooked them in a microwave).

Very comfortable king suite. Great breakfast! Loved the spa and pool. Deginitely a nice place to stay in Vacaville.

Loved our stay! Updated room. Clean facilities. Delicious breakfast. Very quiet and peaceful.

The room was clean. Its spacious. The property was close to shopping center & restaurants. Breakfast was good they served waffles, cereals, eggs, sausage, breads, yogurt, coffee & juices (apple, oj & cranberry), fruits. Front desk were nice.