Holiday Inn Express and Suites Hazard by IHG

It was outdated. We had 2 rooms and neither of the key card locks on the doors would work. It would take several minutes to get in to both our rooms. There were several stains on the sheets, the bath tub was dirty, had fruit loops on the floor from the previous guests, and the room next to us had trash sitting in bags in the hall the whole time we were there. The breakfast was very disappointing. We were there on a Saturday morning and there was very limited food. The staff was very nice and helpful, but were trying to work with what they had which isnt great. For the price, it was very disappointing.

Arrived and was given a room key. Went to the 4th flood and the key did not work. Returned to get the room key programmed, then back to the 4th floor. Although the card worked this time, the door was locked on the interior and we could not access it. I then returned to main level and they switched us to a different room. We then were able to finally gain access to a room. The following day, the card did not work and it had to be reprogrammed. The afternoon receptionist was less than approachable. We stay in this area quite often, and this was by far the worst experience I’ve had.

Pool was not operational. I did not get any warning. I had booked a suite and had my 5 children with me. Pool to be able to entertain them was of high importance. I did not stay at property Luckily I found a nearby hotel to accommodate.

I checked in at 9 pm after a long day of traveling. The receptionist did not greet me. She didn't say much to me at all. She asked my name and had me sign something and handed me the key. She did not offer any information on amenities such as when breakfast was, or what the hours for the pool or fitness center were. We stayed on the 4th floor and it stunk of smoke, and our room had a weird smell to it. My husband described it as wet carpet. The bathroom had a spot behind the door that was missing the yellow wall paper and was just a blank white. Also we stayed in a room with a kitchenette, and where you would expect to see the fridge there was just a hole. The fridge was present in the room, but not where it should have been. Last thing I'll say concerning the room was when we left, I looked under the bed to make sure we weren't leaving anything behind, and noticed an ear plug under the bed. Neither my husband nor I brought ear plugs with us, so who knows how long that has been there. And also makes me wonder how clean the room really was. The last thing I will share is that on Saturday, my husband went downstairs for breakfast around 8:40 and most everything was already empty and the pancake machine said it was broken. On Sunday he went down about the same time and everything was better stocked and the pancake machine was working, but Saturday was a disappointment for sure. I wish I took pictures of everything, but unfortunately I didn't think of that til we left.

The hotel itself was fine. The room was clean and the bed was comfortable. However, my particular room had a bunch of broken tile in the floor of the bathroom floor (great for walking barefoot after a shower!) and the main light in bathroom did not work so it was very dark while using the shower or toilet. If these maintenance issues were resolved the room would have been fine. The hotel itself smelled like marijuana all through the elevator, down the hallways, and the smell even crept into my room. I’m not a prude, I don’t care if you smoke marijuana but the smell all through the place kind of sucks. I was worried the smell would get on my clothing before a business meeting the next day.

Rooms reeked of cigarette smoke. Door could be pulled open since it did not latch. Had to wedge a chair under handle and use top lock for safety. This was the second room after we had to switch from the smell in the first

Could hear cell phones ring in next room and when upstairs took a shower the noise from our plumbing was loud enough we had to turn up the TV. Grounds outside were covered in trash. Fortunately the bed was good as was breakfast.

I was given a standard queen instead of the queen suite i reserved and paid for so I didn't have enough beds for the number of people in my group. They offered a rollaway bed and then 40 mins of waiting told me they were all gone. When i asked for extra comforters to make a floor bed they said they were out. Family members in other rooms had zero towels in their rooms. The ice machine on the 4th floor didn't work so we had to get it from the front counter. Lastly, it smelled strongly of weed. No adjustments were made to my bill. Do not stay here if you can help it.

The entire staff were GREAT & FRIENDLY! Which you will always find in the Mountains. Hotel was very clean. My room pool and elevator is another story. Pool was closed do to pump issue. No big deal. Had issues getting into the room with intermittent lock issues. After 5 minutes, hot water wasn't happening in the shower at 4am. I believe the elevator is in need of some routine maintenance. Opening and closing of the door sounded really rough. I did mention these issues to the clerks. Maybe they might get them fixed in short order now that they know.

Clean rooms. The pool was closed which was disappointing.

That was by far the most disgusting room I’ve ever seen in a hotel. I checked in and 30 minutes later I checked out and had to drive three hours back to my mom‘s house to drop her off and then I went back to the airport and checked into a Hilton.

The bathtub faucet was loose, drain corroded, the room had a terrible stinch odor

Front desk during check in was rude, the entire hotel is really run down and it’s dirty.

It was outdated. We had 2 rooms and neither of the key card locks on the doors would work. It would take several minutes to get in to both our rooms. There were several stains on the sheets, the bath tub was dirty, had fruit loops on the floor from the previous guests, and the room next to us had trash sitting in bags in the hall the whole time we were there. The breakfast was very disappointing. We were there on a Saturday morning and there was very limited food. The staff was very nice and helpful, but were trying to work with what they had which isnt great. For the price, it was very disappointing.

I checked in at 9 pm after a long day of traveling. The receptionist did not greet me. She didn't say much to me at all. She asked my name and had me sign something and handed me the key. She did not offer any information on amenities such as when breakfast was, or what the hours for the pool or fitness center were. We stayed on the 4th floor and it stunk of smoke, and our room had a weird smell to it. My husband described it as wet carpet. The bathroom had a spot behind the door that was missing the yellow wall paper and was just a blank white. Also we stayed in a room with a kitchenette, and where you would expect to see the fridge there was just a hole. The fridge was present in the room, but not where it should have been. Last thing I'll say concerning the room was when we left, I looked under the bed to make sure we weren't leaving anything behind, and noticed an ear plug under the bed. Neither my husband nor I brought ear plugs with us, so who knows how long that has been there. And also makes me wonder how clean the room really was. The last thing I will share is that on Saturday, my husband went downstairs for breakfast around 8:40 and most everything was already empty and the pancake machine said it was broken. On Sunday he went down about the same time and everything was better stocked and the pancake machine was working, but Saturday was a disappointment for sure. I wish I took pictures of everything, but unfortunately I didn't think of that til we left.

It was a rough 5 day stay. My room had some staining on the couch that concerned me, mold on the lamp shade and the shower pressure was 50% because the bath nozzle wouldn't close. I told maintenance about that one and he looked at me and said, "It works, doesn't it?" Hard to argue with that logic. One day they took out the trash and took away dirty towels, but that's it. I asked why and they said they got distracted. I had a zoom call that afternoon so I had to clean it myself. When the Hampton Inn is an upgrade, you probably aren't trying too hard. Loved the region, though :)

Oh boy. So unlike Holiday Inn. Arrived, waited 30 min. to be met by anyone. She arrived in bathing suit and tie dyed pool Mumu. Seen kissing man behind counter a bit later. Bathroom light wires dangerous coming from wall where above mirror light off. Plumbing fixtures loose and broken. Tub disgusting. Worn carpet, poorly patched walls, furniture chipped, shower curtain not totally attached. Same for soiled curtains. Bed skirt stained. Dog and I spooked outside. She refused to pee on grass, choosing instead to pee on pavement. She never does this.

Clean,quick check in and the beds were very comfortable. All staff members were friendly. Highly recommended

Dirty. Old and in poor condition. Room was very musty smelling and damp. When we moved to another hotel our clothes were damp from the extremely high humidity in the room. walls and the people walking in the room above us sounded live a herd of elephants. The staff were nice.

Nice hotel, clean and friendly staff.

Very friendly and helpful receptionist at the front desk. Quick check-in. Room had strange smell and was in need of some care (peeling/missing wallpaper, grout in floor of bathroom) but was clean and bed was very comfortable. Nice amenities. Overall, we had a pleasant experience.

Rooms could b updated but good place to stay

The bed was uncomfortable but overall it was ok

Front desk agent was very nice. All other things were really nice as well. The room was very large, enough for a 3rd queen bed!

Very uncomfortable beds! The bathroom door had a large hole on the inside.

Staff is nice. Rooms are worn out

Clean,quick check in and the beds were very comfortable. All staff members were friendly. Highly recommended

Great staff, very clean, bed was hard but i will stay again

Dirty. Old and in poor condition. Room was very musty smelling and damp. When we moved to another hotel our clothes were damp from the extremely high humidity in the room. walls and the people walking in the room above us sounded live a herd of elephants. The staff were nice.

Great for families, spacious rooms, fantastic breakfast

Pretty rough check in. Arrived at the property around 6 pm and my room wasn’t ready (check in was at 3). Waited 20 minutes for it to be cleaned only for it to still not be ready. Then was moved to a new room which wasn’t the type of room I booked originally. Called the front desk and proceeded to wait 30 minutes for sheets for the pull out couch only to have to go downstairs to ask in person. Not what I wanted to deal with after traveling 6 hours with two young kids.

Very friendly and helpful receptionist at the front desk. Quick check-in. Room had strange smell and was in need of some care (peeling/missing wallpaper, grout in floor of bathroom) but was clean and bed was very comfortable. Nice amenities. Overall, we had a pleasant experience.

Front desk during check in was rude, the entire hotel is really run down and it’s dirty.

Room was very nice. Breakfast was very good. I accidentally left my I pad in room. A lady called me a while after I checked out to let me know. They mailed it to me. I appreciated it very very much. We had stayed there before this and will again.

Hotel is understaffed. Booked to capacity and only 1 housekeeper so rooms were not ready at 830 pm. Thankfully ours was but multiple other people waiting. Room was not clean. Only 1 towel is the bathroom. Very dated and very dirty. TV did not work. Any time other rooms close by ran water it was extremely loud in our room.Coffee was terrible. The little bit of staff that i did see was run ragged trying to do multiple peoples jobs. Desk clerk got off at 1130pm and had to be back the next morning at 730. All in all a very poorly run hotel. Fealt terrible for the staff

I checked in at 9 pm after a long day of traveling. The receptionist did not greet me. She didn't say much to me at all. She asked my name and had me sign something and handed me the key. She did not offer any information on amenities such as when breakfast was, or what the hours for the pool or fitness center were. We stayed on the 4th floor and it stunk of smoke, and our room had a weird smell to it. My husband described it as wet carpet. The bathroom had a spot behind the door that was missing the yellow wall paper and was just a blank white. Also we stayed in a room with a kitchenette, and where you would expect to see the fridge there was just a hole. The fridge was present in the room, but not where it should have been. Last thing I'll say concerning the room was when we left, I looked under the bed to make sure we weren't leaving anything behind, and noticed an ear plug under the bed. Neither my husband nor I brought ear plugs with us, so who knows how long that has been there. And also makes me wonder how clean the room really was. The last thing I will share is that on Saturday, my husband went downstairs for breakfast around 8:40 and most everything was already empty and the pancake machine said it was broken. On Sunday he went down about the same time and everything was better stocked and the pancake machine was working, but Saturday was a disappointment for sure. I wish I took pictures of everything, but unfortunately I didn't think of that til we left.

We were double charged for our room. Price online was not the same we got charged. We were over charged. Hope to hear back from someone about this matter.

Clean,quick check in and the beds were very comfortable. All staff members were friendly. Highly recommended

Nice weather. Hotel staff extremely nice and helpful. So easy to get from hotel to anything needed.

They charged more than was agreed. Then I checked my credit card bill and was double charged at 178.99 twice for 1 nights stay. They said it was Expedia's fault !!!!!!!!!

Shopping close to Hotel

Easy to get to places

We were there for a funeral. It was easy to get to and it was clean and friendly and the breakfast was awesome

Nice weather. Hotel staff extremely nice and helpful. So easy to get from hotel to anything needed.

It was outdated. We had 2 rooms and neither of the key card locks on the doors would work. It would take several minutes to get in to both our rooms. There were several stains on the sheets, the bath tub was dirty, had fruit loops on the floor from the previous guests, and the room next to us had trash sitting in bags in the hall the whole time we were there. The breakfast was very disappointing. We were there on a Saturday morning and there was very limited food. The staff was very nice and helpful, but were trying to work with what they had which isnt great. For the price, it was very disappointing.

Nice suite tucked away in a private hallway with a full jacuzzi in the spacious room. The bed was a little hard for me but some like it that way! The breakfast was outstanding!

We were told we would be served a hot breakfast. "Hot breakfast" meant biscuits and gravy. There also was a pancake machine. Everything was heavy carbs. Not a bit of protein in sight. The container that was marked with a picture of a egg on it was empty.

Excellent breakfast

Excellent breakfast.

I checked in at 9 pm after a long day of traveling. The receptionist did not greet me. She didn't say much to me at all. She asked my name and had me sign something and handed me the key. She did not offer any information on amenities such as when breakfast was, or what the hours for the pool or fitness center were. We stayed on the 4th floor and it stunk of smoke, and our room had a weird smell to it. My husband described it as wet carpet. The bathroom had a spot behind the door that was missing the yellow wall paper and was just a blank white. Also we stayed in a room with a kitchenette, and where you would expect to see the fridge there was just a hole. The fridge was present in the room, but not where it should have been. Last thing I'll say concerning the room was when we left, I looked under the bed to make sure we weren't leaving anything behind, and noticed an ear plug under the bed. Neither my husband nor I brought ear plugs with us, so who knows how long that has been there. And also makes me wonder how clean the room really was. The last thing I will share is that on Saturday, my husband went downstairs for breakfast around 8:40 and most everything was already empty and the pancake machine said it was broken. On Sunday he went down about the same time and everything was better stocked and the pancake machine was working, but Saturday was a disappointment for sure. I wish I took pictures of everything, but unfortunately I didn't think of that til we left.

The breakfast was amazing

We were there for a funeral. It was easy to get to and it was clean and friendly and the breakfast was awesome

Super friendly welcoming staff! Room was very clean and beds and pillows comfortable. Breakfast was very good with wide selection of food and drink. Thank you!

The free breakfast was awesome. The coffee however was horrible. But overall nice place .