SureStay Plus Hotel by Best Western Bettendorf

Room was clean and comfortable. Had to turn on the heater while I was there since it had turned cold. Took a while for it to warm up. It was convenient to everywhere I needed to go and the breakfast was better than expected with a pancake making machine, scrambled eggs and sausage etc. A nice surprise

Awesome owner Very helpful

Both the room and the Entryway stunk. The front doors were filthy!! went to the room where we found two spiders. When I saw the one run, that's when I knew we would not be staying. The air filter in the bathroom was clogged with gunk. I left within 5 minutes of checking in.

The room were all dirty, I talked to the Sam the person in charged that night and we looked at a different room and it was dirty as well. The Sam said he will refund my stay since he didn’t had any clean rooms however they never processed the refund. When I reached out to hotels.com they said they reached out manager and he didn’t want to approve the refund. I had to pay for a different hotel and still payed for this one. I will never stay on this hotel ever again.

Better pool area , more towels ,