Holiday Inn Express & Suites - South Bend - Notre Dame Univ.

Limited parking

Breakfast was typically excellent, way better than Residence Inn. Room was clean, tidy, comfortable Noisy party, got out of control, police were called, hauled one guy away Only useable entry is the front door and parking is very limited and tight, back lot is inconvenient

I drive a truck, so once a week I have to take 36 hrs off. I booked a 1 room suite,for 2 days. it has a king bed and a queen bed and is roomy. When I got here at 10 30, there was no reservation. Don't know if thats expedias fault ot this place. The front desk lady, VERY NICE AND SMART, fiqured it out for expedia and got me a room, However the room I reserved wasn't available. SO I took another room, It;s 1130 now. THis morning I booked the same large room as I had to continue my 36 hrs. I was told they would call me when it was ready. I called at 1045 and askee about the room. He put me on hold and talked to the house keeper. Told me to come down with my stuff and he would change the rooms and it was on the 1st floor. The one I ordered is on the 3rd floor. So I went with out all my stuff to view the room. I eas told iit was larger than the one I am in. Well it wasnt, not even close. So I told him about the reservation and he said I couldn't have reserved that room as it was already reserved. Expedia, Holdiday Inn at fault who knows. I asked before I made the reservation about parking and hot tub. I was told the hot tub was working. THere is no hot tub.. I wanted to wash a weeks worth of clothes but my room key won't work on the pool or the laundry. I have to get the front desk guy EACH time I need to enter the laundry or the pool so he can open it up. I blocked the door on the laundry but can't on the pool. Won't stay here again, Not a Holiday Inn, my opinion.

I have stayed at several Holiday Inn Express locations before and this was, by far, the worst. Where do I start? Upon entering the lobby, I noticed an emergency exit sign dangling by a single wire The website for the hotel has a picture of a pool with a hot tub. Upon arriving, I went to the pool to find that the hot tub no longer exists. It was filled in with concrete. The room door had gaps with lots of hallway lighting bleeding through at night. The in-room AC unit was made the carpet directly below it wet to the touch. The bed top had dead bugs on it The bath tub had a broken stopper. So if you wanted to take a bath, you were out of luck. Only one of two ice machines were working Only one of two dryers in the guest laundry were working This sounds like a list of nit picky complaints but these are all easily fixable and they seem too lazy to fix or have no money for basic maintenance On the upside, the beds were very comfortable! Yes, I sucked it up and stayed anyway, as I was just staying one night. If im ever back in South Bend, Im going elsewhere

Very friendly young man at the desk. Very clean and comfortable room. The pool was nice and the pool heated. Very nice stay.

The hotel was ok ....the main reason i booked it is because they advertise they have a spa tub well they dont. It appears they were trying to repair walls since some are half painted or patched and you can see the different colors of paint when you are paying around $200 per night you expect better than this .... also the parking lot is small so if towing anything you wont fit... I would not recommend this hotel with so many others in the area its too pricey for what you get

The first impression is always the check-in and it went very well. The person on duty at about 11:00pm was courteous, friendly and efficient. It went quickly. The room it self was bigger than expected and clean. We couldn't have asked for better. This had one of the better breakfasts I've had a a hotel. 2 types of eggs, bacon, cereal, pancakes, bagels, juice, coffee, milk and more. Very well done. A cool touch was the painting done on the ceiling of the long hallway on the 1st floor. Somebody spent a lot of time painting a sky and different birds. The shower pressure was great. The housekeeping staff was polite and very efficient. I used the workout room, which was clean. A full rack of dumbbells, 2 benches, 4 machines. It was nice. I didn't use the pool but it looked like a standard hotel pool and included a shower head to rinse off. This was a really good hotel.

Nice hotel, breakfast had a great variety and fitness center was above average for a hotel. 2nd time staying and will continue when I return.

Hotel and room was very clean and nice!!! We picked this one because of the free breakfast and hot tub and unfortunately it didn’t state that the hot tub was out of order, and quite a few of the breakfast items were not out as well. But overall staff was awesome and friendly and our room was great!

the cleanliness and comfort of bed and bed linen after a long flight was excellent the pool was top class lovely to relax perfect temperature

Nice clean hotel.

Air conditioner was leaking and room had a terrible smell

The propoerty is very basic and needs a deep cleaning.

Clean, quiet, good breakfast

Good clean hotel very convenient for Notre Dame. Decent clean breakfast but wifi was quite slow and patchy.

The hotel had beg bugs

The hotel staff was very friendly and polite. The hotel was very clean in every aspect. The room was spacious and very clean.

The overall conditions of the outside grounds were absolutely awful. Hall conditions were poor, the elevator was dirty, and the bathtub had a stain so it could not be used as a soaking bath. Molding in the room at the base was peeling off and paint repairs were needed. I will write appropriate letters to the manager and regional manager. This was not indicative of Holiday Inns I have previously frequented.

Bathroom and sleeping are both very clean

The only positive to comment on is the fact that breakfast was available every morning. The rest of the hotel was an absolute dump. I’ve stayed at several Holiday Inn Express hotels in the past and usually got the same good experience but this is an exception. Our room had drywall that was literally cracked and had holes in it. The bathroom and sheets were dirty from the guests that stayed before us. I’m talking hair, dirt, and even blood in some areas. The pull out couch was covered in white stains. No towels or bar of soap in the bathroom. There were several light bulbs burnt out. There was a ceiling fan hanging so low I hit my head on it and it was covered in so much dust it looked like dryer lint. The wall thermostat was inoperable so we controlled it from the controls on the window unit. Every 30 minutes the shower would drain water out, something I’ve never experienced, which kept me up most of the night. One of the tv’s were broken. Outside of the room, the amenities are not as advertised. The pool door is broken so it’s propped open. The hot tub is filled with concrete so it’s literally not there anymore. The pool itself was so foggy you couldn’t see past the second step and it looked like a dirt/oil mix floating on the whole surface. Out of curiosity, I felt the temperature of the water and it was ice cold. The stairwell up to our room had someone’s clothes on the steps and they were there for two days! This experience was shared by other guests we met at the hotel.

Just passing through town, so only a one night stay. Staff was very friendly and helpful with dining recommendations. Room was ok. It was clean, need minor repair. AC unit was slow to cool and noisy. Breakfast was ok, but both coffee makers were not working! Had to go back to our room to make coffee there. Really needed that coffee!!

Upon making our reservation we called and spoke to Sean and he answered our questions so we booked our room. Sean checked us in and also upgraded us from a double queen to a king suite he was extremely pleasant and professional as he answered my husbands questions and concerns as we arrived with bikes on the back of our vehicle. The room was clean spacious and bed comfortable!! I used the gym and others enjoyed the indoor pool. The area felt safe and was convenient location. Because of how patient Sean was with us and the cleanliness and comfort this will probably be our annual stop to and from Fl to Northern MI

That bed was a trainwreck. Too soft and worn. My husband and I could not get in and out of it. I opted for the foot of the bed and he slept on the little couch. Also, the bathroom counter was too small or no where to put my travel bag in the bathroom. The bedroom was spacious enough but a lot of wasted space.

The size of the room (two double beds) was really nice. The modern styling of the furniture was really a nice touch.

Old building with update. First room had loud vibration from building A/C. Requested and received another room.

The room was clean and the bed very comfortable. The linens were very soft and the products in the bathroom were good quality. I would suggest having bed linens in all room closets that have sofas that fold out into a bed. Also, I would recommend never running out of milk at breakfast.

Good hotel. Big rooms

The first impression is always the check-in and it went very well. The person on duty at about 11:00pm was courteous, friendly and efficient. It went quickly. The room it self was bigger than expected and clean. We couldn't have asked for better. This had one of the better breakfasts I've had a a hotel. 2 types of eggs, bacon, cereal, pancakes, bagels, juice, coffee, milk and more. Very well done. A cool touch was the painting done on the ceiling of the long hallway on the 1st floor. Somebody spent a lot of time painting a sky and different birds. The shower pressure was great. The housekeeping staff was polite and very efficient. I used the workout room, which was clean. A full rack of dumbbells, 2 benches, 4 machines. It was nice. I didn't use the pool but it looked like a standard hotel pool and included a shower head to rinse off. This was a really good hotel.

Convenient, clean and spacious king room

Very outdated and paint chipping everywhere . Load area , parties going on in downstairs carrying to third floor . No yogert at breakfast . Should not have room next to elevator and ice machine with a non sound proof door

Nana she was a staff member she was very welcoming and informative provided restaurant directions

Nice front desk staff, very accommodating!

Although I don’t remember his name, the gentleman at the front desk was amazing as always! Very friendly and accommodating.

The staff was very helpful. We couldn’t get the heat on in the first room so the gentleman moved us to another room with ease and friendliness. And the heat worked well in the second room. He also told my husband about where to get dinner nearby. Breakfast was very good.

Why was the checkout guy such a knobhead? I asked a simple question; he couldn’t answer. If he’d actually listened, perhaps he could have. Too busy vamping. Unprofessional to say the least.

Charged credit card without prior notice and prior to stay when was supposed to pay upon arrival. Additionally, management was completely inflexible when a personal emergency came up and would NOT refund or apply as a credit even though notified weeks in advance. DO NOT GIVE THEM A CREDIT CARD PRIOR!

I've stayed here before with no issues, so I booked it again for my return trip. When I got to the hotel I noticed very few cars. Upon going in, the guy behind the desk said their systems were completely down and couldn't check anybody in, and I would have to call the booking company (in my case hotels.com/expedia) to have them call to get a refund. He wasn't overly apologetic or helpful with the process. It was a bit painful dealing with hotels.com to get them to verify, then call the hotel directly, to get a refund. There should be a better way to get a refund when there is a failure by the hotel than to deal with customer service for 20 minutes.

Great service, staff was friendly

My key never worked to open my room. They tried to put us in a different room and the same problem was happening. Everytime we had to go to our room their solution was find someone at the front desk and they would let us in to our room. No compensation . Very frustrating .

Yeah I know Teresa, who worked the front desk was excellent. Extremely helpful

It’s a Holiday Inn, so it’ll be better than the rest of the cheaper hotels in the area. This side of town is a little run down, but we didn’t feel terribly unsafe. Sunday morning there was a sketchy homeless guy sitting on the bench outside of the entrance. He screamed at us after I said good morning. After going back into the hotel and having breakfast he disappeared by the time we loaded up and left.

Very close to Notre Dame and restaurants

Convenience at best, great prices for rooms. Breakfast every morning, and complimentary toiletries. Close to pizza and German food; coffee and gas stations nearby. 40 min walk to/from Notre Dame. The 933hwy/N Dixie is a little noisy, but it comes with the territory considering it’s a main road through town. Overall 4.5/5

Good clean hotel very convenient for Notre Dame. Decent clean breakfast but wifi was quite slow and patchy.

The property was clean but the surrounding area looked rundown.

The location for the price was very convenient. Hotels make a killing in South Bend!

Cleanliness and friendliness of the employees were awesome. Proximity to campus was unbeatable as well. Just a bit weird in terms of zoning around the hotel.

Nice and clean, a bit noisy from traffic

Good overall. Questionable area, but close to campus and pretty safe feeling

Excellent hotel to stay in for an ND game. Walkable to campus, safe, very convenient. Staff are so kind and pleasant. Super clean and amazing hot breakfast. Will definitely stay again!

Just passing through town, so only a one night stay. Staff was very friendly and helpful with dining recommendations. Room was ok. It was clean, need minor repair. AC unit was slow to cool and noisy. Breakfast was ok, but both coffee makers were not working! Had to go back to our room to make coffee there. Really needed that coffee!!

Enjoyed the breakfast

The room was clean and the bed very comfortable. The linens were very soft and the products in the bathroom were good quality. I would suggest having bed linens in all room closets that have sofas that fold out into a bed. Also, I would recommend never running out of milk at breakfast.

It was a nice hotel. Helpful staff, great breakfast!

The first impression is always the check-in and it went very well. The person on duty at about 11:00pm was courteous, friendly and efficient. It went quickly. The room it self was bigger than expected and clean. We couldn't have asked for better. This had one of the better breakfasts I've had a a hotel. 2 types of eggs, bacon, cereal, pancakes, bagels, juice, coffee, milk and more. Very well done. A cool touch was the painting done on the ceiling of the long hallway on the 1st floor. Somebody spent a lot of time painting a sky and different birds. The shower pressure was great. The housekeeping staff was polite and very efficient. I used the workout room, which was clean. A full rack of dumbbells, 2 benches, 4 machines. It was nice. I didn't use the pool but it looked like a standard hotel pool and included a shower head to rinse off. This was a really good hotel.

Buffet breakfast was well organized, clean and very good.

Clean, quiet, good breakfast.

Other than the breakfast the place was very nice. CLEAN! Breakfast was a disappointment. The person in charge said the truck didn't come in. Well, if you don't have eggs because of the truck, take some petty cash and go buy eggs at a grocery store to cook up. Breakfast area wasn't well stocked with all items except pork products.

Nice hotel, breakfast had a great variety and fitness center was above average for a hotel. 2nd time staying and will continue when I return.

Hotel and room was very clean and nice!!! We picked this one because of the free breakfast and hot tub and unfortunately it didn’t state that the hot tub was out of order, and quite a few of the breakfast items were not out as well. But overall staff was awesome and friendly and our room was great!