This hotel is awful, the ice machine rooms have mold on the walls and ceilings (I saw this on the 2nd and 3rd floor) as well as the wallpaper is peeling. The bathrooms in the rooms are gross, didn’t look clean, the shower curtain had holes in it, and also has mildew on the ceilings. Our first night we had to switch to a new room because of a horrible sewage smell, in our second room the TV had no sound even when the volume was turned all the way up. One staff member told us they would have maintenance fix it, then when we followed up another staff member told us they don’t have maintenance staff and “apologized” the the other staff member wasn’t knowledgeable to that fact. I filed a complaint with hotels.com who attempted to reach the hotel staff but they didn’t answer the call or call back when I asked them to and provided my claim number. The staff was very kind and gave us complimentary breakfast vouchers, the food was borderline inedible and the server spilled coffee all over the table and on me when she was refilling my cup and didn’t even acknowledge it. Horrible experience.
This hotel is awful, the ice machine rooms have mold on the walls and ceilings (I saw this on the 2nd and 3rd floor) as well as the wallpaper is peeling. The bathrooms in the rooms are gross, didn’t look clean, the shower curtain had holes in it, and also has mildew on the ceilings. Our first night we had to switch to a new room because of a horrible sewage smell, in our second room the TV had no sound even when the volume was turned all the way up. One staff member told us they would have maintenance fix it, then when we followed up another staff member told us they don’t have maintenance staff and “apologized” the the other staff member wasn’t knowledgeable to that fact. I filed a complaint with hotels.com who attempted to reach the hotel staff but they didn’t answer the call or call back when I asked them to and provided my claim number. The staff was very kind and gave us complimentary breakfast vouchers, the food was borderline inedible and the server spilled coffee all over the table and on me when she was refilling my cup and didn’t even acknowledge it. Horrible experience.
