Hilton Garden Inn Lynchburg

Indoor pool was closed no hot tub beside pool staff was rude and i could go on but not worth the money i paid

SPA not working

The experience was great except for the pool and hot tub. We specifically got this hotel and paid more because we wanted a hot tub. We called the hotel before booking to make sure the hot tub worked and was actually hot. They said yes to both. While the lobby has been updated, the pool area hasnt been updated in years. There was rust everywhere. The paint on the floor was splattered all over three walls and literally came off when you walked on it. The hot tub was cold and cloudy, and the jets didnt work. Ruined our stay.

On a strip, but near Liberty Mountain and 13 minutes from downtown and very convenient to Liberty U (we weren't there for that). We paid $10 extra for the breakfast which is worth it since its not included. Jets on the spa didn't work.

Nice pool and fitness center. Great location.

For the amount of money I paid to stay in a Junior Suite the room was so dirty. The second tv in the sitting room did not work, I told the front desk and they said there was nothing they could do about it. My room was never cleaned. I tried to call the front desk but no one answered. So I had to go to the front desk to get clean towels and sheets. The pool area was dirty and old. Every piece of metal in there was rusted and chipped paint on every wall. Needless to say the only nice part of the hotel was the lobby. The elevators, halls, room was dirty.

Very nice stay. Clean and comfortable. Finally a pool and jacuzzi that works in a hotel in Lynchburg.

Great service. Basic clean nice room. I stayed because the show airport shuttle but was told that ended long ago but third party sites still show it. They were very nice and called a cab for me. Nice coffee bar and small restaurant. I didn't eat but it looked nice. Super friendly staff.

Tired of booking hotels that say they have a hot tub and either it’s empty, out of service, cold, or in this case doesn’t work.keep your site updated and I’ll find another hotel. Beds were real comfortable and room was clean. Just disappointed in Hilton’s maintenance.

We always choose Hilton Garden when we are traveling out of town. The only issue with this one was that the hot tub wasn’t hot. Actually was only slightly warmer than the pool

I know we should always wear some type of shoe in a hotel room...but I have never stayed at a hotel that I absolutely, under NO circumstances, would dare put a bare foot down on the filthiest carpet I have ever seen. The hallway to our room smelled...of course that smell had to be coming from the carpet. The carpet seriously needs to be replaced. The bed was comfortable and the room satisfactory. The fact that there was not a complimentary breakfast was also a deal breaker...we won't be back. The breakfast bar offered for $19.95 was extremely basic for that exorbitant price. The menu was less than special as well. With there being so many close by choices to have a nice breakfast that won't break the bank, it is obvious why we never saw too many people in the dining room.

The property wasn’t very clean inside the rooms. The pool area was absolutely disgusting. Said non smoking, but smelled like smoke in our room.

Room was very quiet, staff was friendly, but the hotel could use a good thorough cleaning and follow-thru on a restocking request.

For the amount of money I paid to stay in a Junior Suite the room was so dirty. The second tv in the sitting room did not work, I told the front desk and they said there was nothing they could do about it. My room was never cleaned. I tried to call the front desk but no one answered. So I had to go to the front desk to get clean towels and sheets. The pool area was dirty and old. Every piece of metal in there was rusted and chipped paint on every wall. Needless to say the only nice part of the hotel was the lobby. The elevators, halls, room was dirty.

First room was missing the desk chair and had extremely stained carpets with bad smell. We were given a second room which had even worse staining on carpet (vomit or animal urine) and privacy lock did not function. When we tried to reduce our 2-night booking, we were told that we could not due to third-party booking. Very disappointed in this stay and why we could not leave after such poor conditions of the rooms that we were assigned. Travelers' rights should be protected in circumstances like this to end booking contract due to unsafe and unsanitary conditions.

Unfortunately, the sofa bed was severely soiled, and no one could sleep on it. Additionally, in a hotel where they had no availability, only one elevator worked. Very disappointing.

Beds were not made with new sheets. Found hairs from previous customers on both beds. Leaky sink faucet.

Shower and tub could use improvement/better cleaning. Otherwise great staff and nice stay!

I only stayed one night. The half bath had a broken toilet and the whole bath had a dirty jetted tub which I did not use. The breakfast was decent.

Hotel front desk person was not very friendly. He was on the computer and did not even acknowledge us for a few minutes. The air condition in the room was on and black stuff blowing out from the air condition everywhere. It was very strange to see toilet paper rolls were in the holder with the wrappers on. Bath tub was not clean at all.

Miserable experience with their internet out the entire stay. Ran out of food during breakfast. Couldn’t buy certain items at the hotel pantry due to there being no internet at the property.

Property looks a lot nicer from the outside and in the lobby. Rooms are outdated. Staff was indifferent and did not go out of their way to be friendly. Overpriced for what you'll get.

Excellent room. It was clean and comfortable. It met all my expectations.

The mattress was horrible and the train behind the hotel could be heard in the room.

Nice large rooms

The property was ok, what you would expect from a Hilton property however between the buzzing refrigerator and the extremely loud blower of the heater, it was hard to sleep.

We felt it was the most comfortable bed we’d ever slept in at a hotel

The worst experience we have had in years. Wifi does not work. They said it has been down for Apple Nd Mac users for weeks. Door cards do not work. They had to replace a door battery.

As soon as I walked into the hotel, I was greeted kindly. The lady who checked me in had a wonderful personality and I checked in with ease. The reason for our stay was for a wedding and when we weren’t busy, we took advantage of the pool at night. The pool closed at 10 which was a huge plus. The room was a little out dated, compared to other Hiltons we have stayed out. However, still nice nonetheless. The only negative I have to say, was that there was one floor that as soon as you opened the elevator to, it smelled STRONGLY of pot. So much so, that staff was knocking on each door to find the right room. This was a family hotel so it really threw me that someone was doing it in their room when it clearly says no smoking. There was plenty of smoking areas outside.

The only convenience was having the option to dine in which made it nice. The bed was absolutely terrible and uncomfortable and the A/C units was noisy and loud! Also, not having a walk in shower, the tub was slippery and I almost fell! Terrible! The ice maker on the floor I was on was out of order and the hallways were stifling hot, no A/C. I will not be staying there again.

Along with check in being at 3 but told I can’t check in til 4 the ac in the room sounded like a fire truck the shower head was (or looked like from the 90s). Staff makes excuses I left a day early even though room was paid for in advance. Never again

Beautiful lobby, nice room accommodations, friendly staff, very pleasant respite during business trip.

This was a terrible experience. We booked a double-queen room for four adults. We were “upgraded” to a king room at check-in. When we stated that 2 queens were necessary as booked, we were told “no more rooms are available.” We were told no extra bedding was available and were given a mattress protector to use as a blanket for the sleeper sofa. When we requested towels (because there were only 3 in our room, which was booked for 4 people) we were told that the dryers were having issues and no towels were available! We did not get more towels until the following night! The phone in our room did not work. We contacted Expedia for assistance and they stated that the front desk was not answering the call. The hotel refused to provide any refund b/c we booked through Expedia (which we will never do again). Expedia denied any refund because the hotel denied the refund. We will NEVER stay here, again! Worst service ever.

The check in process was not running smoothly. The lady was checking in, answering phones, taking orders for cafe. Took over 15 minutes to check in.

Clean, friendly staff, easy checkin!

The room was perfect and staff did a great job of taking care of us!

Great place to stay. Very friendly staff!

Waited 4 hours for a room. Carpet had discusting stains on them. Corporate lunch was served an hour late. I will not be back. Front desk staff was pleasant but that did not help.

The person at the front desk was exceptional. So friendly and helpful

Not Hilton standards. Of the many things we were dissatisfied about, probably the most important, is that our door did not latch. Our very first (and last!) morning, we woke up to find a piece of trim had fallen off the wall. Later that day, when I went to report it, I discovered that our door was not latched. The door did not close and latch securely and we slept all night unsecuredand vulnerable, and returned from the day out to find our room unsecured. These are fire rated doors and required by code to close and latch drom a free swing open. Considering the fact that our room was left unsecure, and there were not two beds, as we were led to believe amd booked (just a pull out couch), we decided to check out and end our stay. We inquired about a refund for the night we were no longer staying for, and were put off by staff. We waited a week and management never called to follow up as promised, and Expedia has not followed up on our request we submitted online. Front desk clerk advised they could not refund because we booked through Expedia. Lessons: Thoroughly inspect every aspect of your room, even things you take for granted like the door closing and latching behind you. And I'll no longer book through Expedia because the desk clerk indicated they would be more likely and able to refund the night we were not staying, but since we booked through Expedia, they could not. Also room service never came, even after speaking ro them in the hallway and asking for fresh towels.

Easily accessible

On a strip, but near Liberty Mountain and 13 minutes from downtown and very convenient to Liberty U (we weren't there for that). We paid $10 extra for the breakfast which is worth it since its not included. Jets on the spa didn't work.

We were there for graduation ceremonies at Liberty University. So, the location was perfect.

Very convenient location.

The mattress was horrible and the train behind the hotel could be heard in the room.

good location and quiet

Staff was very kind and helpful. Location is very convenient and quiet. The property maintenance could use a little attention.

Close to shopping, but far enough away to be in a quiet location.

Nice property and like that it’s near Liberty University. Staff is friendly and it’s clean.

The hotel is perfectly located near shops, restaurants and main roads. The check in was easy and the hotel is very clean and cheerful.

I know we should always wear some type of shoe in a hotel room...but I have never stayed at a hotel that I absolutely, under NO circumstances, would dare put a bare foot down on the filthiest carpet I have ever seen. The hallway to our room smelled...of course that smell had to be coming from the carpet. The carpet seriously needs to be replaced. The bed was comfortable and the room satisfactory. The fact that there was not a complimentary breakfast was also a deal breaker...we won't be back. The breakfast bar offered for $19.95 was extremely basic for that exorbitant price. The menu was less than special as well. With there being so many close by choices to have a nice breakfast that won't break the bank, it is obvious why we never saw too many people in the dining room.

Miserable experience with their internet out the entire stay. Ran out of food during breakfast. Couldn’t buy certain items at the hotel pantry due to there being no internet at the property.

Mr Kermit and the entire staff were amazing. Cant wait to visit Lynchburg again. Great stay and the breakfast was HEARTY

On a strip, but near Liberty Mountain and 13 minutes from downtown and very convenient to Liberty U (we weren't there for that). We paid $10 extra for the breakfast which is worth it since its not included. Jets on the spa didn't work.

Good service. Lack of free breakfast was a bummer. The pool and hot tub was dirty and needs to be remodeled.

The Bar and restaurant staff and the person checking me in were very good.

Breakfast did not seem fresh

I only stayed one night. The half bath had a broken toilet and the whole bath had a dirty jetted tub which I did not use. The breakfast was decent.

The hotel was good. It was graduation weekend and we paid almost $300 per night. However, they still wanted to charge about $9.00 for breakfast! That, I found ridiculous!

When we checked in and opened the door to our room it was already occupied! Thai goodness the woman there was dressed. The pool was tiny and very dirty. The hot tub was a joke- only made for 2 and also dirty. Breakfast was supposed to be included but was extra. I’d expect more for $200 a night. I could have payed that in Downtown DC.