Grand appartement tout neuf près de la ville

The space was dirty and tired. Dishwasher did not work. Dishes and crockery were dirty and I had to wash them all prior to use. The booking was processed by VRBO and I was unable to see messages from the host, which made communication impossible. The host MadeComfy had difficult requirements for payment and for verification of ID prior to checkin which made the whole process challenging and inconvenient, particularly since we were unable to see messages on VRBO. The apartment itself was spacious and comfortable.

Apartment was great. But the washing machine is on its last legs, the dryer didnt work and the clothes rail on the balcony is falling apart. Suggest replacing all three items

After a delayed flight we arrived in the dark at 8pm only to find no key ! It was cold and raining and we were tired but could not contact anyone easily to get access. After about 40 minutes we were able to talk to someone? Manager? Who suggested we find somewhere else to stay for the night. Eventually we were given another apartment which only had 1 double bed for me and my 2 large adult sons. We had come to Sydney for my nieces wedding the next day and needed a good nights sleep, especially as my son had a role in the ceremony. We did not get a good nights sleep as I was the only one with a bed and my sons slept on the couch and the floor. It was a distressing start to our stay and extremely disappointing. We were given our booked unit the following day and it was clean and comfortable for the remainder of our stay. It really is not acceptable for a 65year old woman and adult men to be inconvenienced so much for a property which is in a lovely area and which we paid a significant rate for. Quite unacceptable