Name: Fraser Suites Hanoi
Address: 51 Xuan Dieu, Hanói, VN
Price range: US$ 88–US$ 130 per night
Rating: 9.1

O que pensam os hóspedes

No Fraser Suites Hanoi, os viajantes elogiam consistentemente a simpatia e profissionalismo da equipe, bem como os quartos espaçosos e limpos, no estilo apartamento, com cozinha e lavanderia, juntamente com uma localização no West Lake, perto de cafés e lojas, além de conveniências no local, como um shopping conectado, piscina na cobertura e academia.

Alguns comentários mencionam inconsistências na manutenção e limpeza, ruído ocasional na academia, quartos com vista para o 'lago' variável e algumas dificuldades de acesso entre as torres ao usar o Grab. A opinião sobre a gastronomia é mista: vários hóspedes apreciaram os restaurantes no local e os pratos vietnamitas, enquanto outros acharam a qualidade do café da manhã ou o menu da cobertura limitados. Uma opção confiável para estadias a negócios ou em família.

Instalações

Limpeza

Quartos

Serviço

Localização

Restaurante

Isto foi útil?

Resumo gerado por IA com base nos comentários mais recentes dos hóspedes

Instalações

Os hóspedes frequentemente mencionam uma piscina na cobertura ou no céu, uma academia (alguns notam uma sauna) e um shopping conectado com supermercados. Alguns relatam ruído na academia, uma piscina rasa, dificuldades de acesso entre as torres e contas do bar que não podem ser carregadas ao quarto.

Avaliações dos hóspedes relacionadas

8

Amur

26 de jul. de 2025

·

A estadia foi de 9 noites

Good for families, I stayed in a 3 bedroom apartment with good daily cleaning service and all amenities available and in good working condition and they even supply daily washing powder for the washing machine, however there is NO dish washer. 2 bathrooms with built in washing spry however the master bath room is directly opened to the bed room with NO physical barrier! The area is good very close to the west lake and the diplomatic quarter and there are 3 close bye HALAL restaurants. The reception staff are generally cooperative but i still have my deposit NOT reached my account despite receiving an email from them that they have completed the transaction. Swimming pool in good condition but not that deep and there is access to the gem and health club all in tower A and the whole building is connected to a 2 levels shopping center with 2 grocery shops.

10

KEON TAEK

22 de abr. de 2025

·

A estadia foi de 3 noites

수영장, 운동시설 및 사우나가 있어서 좋았으며, 바로 옆에 마트와 식당이 있음, 주변에 호수가 있어서 산책도 가능함 숙박시설이 넓고 좋습니다.

10

Paul

16 de abr. de 2024

·

A estadia foi de 8 noites

Very nice apartments, newly furbished well equiped. overlooking the lake. Great restaurat and nice gym.

10

Andrew

30 de mar. de 2022

·

A estadia foi de 5 noites

I stayed in Tower B, the new building. Everything was impeccable. Room well designed and extremely comfortable. The housekeepers were sweet, friendly and so accommodating. The pool was a welcome relief after a hot Hanoi day.

8

Junko

21 de mar. de 2024

·

A estadia foi de 2 noites

パーティーでもしてるのかと思うほとの騒音｡音楽と騒が声｡フロントにクレームを言うとジムのエクササイズの音楽と声が漏れていると｡それ以外は､市街との距離はあるけれども、良いホテル｡

10

Paul

17 de mar. de 2025

·

A estadia foi de 7 noites

Great rooms and positioned on the West Lake. Excellent Japanese restaurant and a good rooftop bar/pool

10

Ivy

15 de dez. de 2024

·

A estadia foi de 1 noite

Check in was smooth, property is clean and very comfortable. Small shopping mall next door for simple groceries and food. Need to take grab to most places, grab is easy and not expensive. Front desk was helpful, particularly Eva who went the extra mile to ensure our trip was enjoyable giving suggestions and also helping to organise with tour

8

Sean

22 de jul. de 2023

·

A estadia foi de 4 noites

Not all the "lakeview rooms" have a lakeview. Per my request, in my 2nd day I was moved to a higher room so Id have a lakeview. I love that the hotel is next to a mall. The grocery store sold everything I needed. One bummer is that the hotel bar is not connected to the hotel so you can add the bill as a room charge. A bit inconvenient to deal with Hanoi heat to go to the ATM to get cash to pay my bill. A good location for local bars and there's even a brewery walking distance from the hotel. The executive one bedroom was very clean and obviously new. The bathroom was very spacious. Id stay here again.

6

Alberto

28 de jun. de 2025

·

A estadia foi de 2 noites

This time no noise from the gym facility so everything was ok. I tried to shut off the air conditioning at night however the control panel qas unresponsive. I had to switch off the electrical power of the room that is not so good if you need light at night. Bed linen could be improved. Restaurant on the top floor has a very limited number of available dishes. However the price is ok

8

Katherine

13 de ago. de 2024

·

A estadia foi de 1 noite

Tower A inconvenient as Grab can’t find the location and KNLY indicate Lobby B which is Tower B cause inconvenient with more than 1 bag walking through the resturant - very strange

Isto foi útil?

Resumo gerado por IA com base nos comentários mais recentes dos hóspedes

Limpeza

Os quartos e as áreas comuns são frequentemente descritos como muito limpos e bem conservados. Alguns comentários mencionam que o horário da limpeza nem sempre é pontual.

Avaliações dos hóspedes relacionadas

8

Amur

26 de jul. de 2025

·

A estadia foi de 9 noites

Good for families, I stayed in a 3 bedroom apartment with good daily cleaning service and all amenities available and in good working condition and they even supply daily washing powder for the washing machine, however there is NO dish washer. 2 bathrooms with built in washing spry however the master bath room is directly opened to the bed room with NO physical barrier! The area is good very close to the west lake and the diplomatic quarter and there are 3 close bye HALAL restaurants. The reception staff are generally cooperative but i still have my deposit NOT reached my account despite receiving an email from them that they have completed the transaction. Swimming pool in good condition but not that deep and there is access to the gem and health club all in tower A and the whole building is connected to a 2 levels shopping center with 2 grocery shops.

10

Zack

1 de jan. de 2025

·

A estadia foi de 1 noite

Great hotel with friendly staff. Room was clean, quiet, and had laundry.

8

AFH

9 de mai. de 2022

·

A estadia foi de 3 noites

とても綺麗で安心できます、洗濯機もありますし、出張の際にはお勧めです。

10

viet tu

22 de abr. de 2023

·

A estadia foi de 2 noites

Clean

10

TOSHIRO

11 de mai. de 2022

·

A estadia foi de 2 noites

清潔で、レストランの料理がおいしくて非常に満足でした

10

YU CHI

10 de nov. de 2025

·

A estadia foi de 1 noite

訂房遇到了一些狀況，非常滿意前台服務人員的全力協助，房間很乾淨，整體入住體驗非常好

6

CHENGPIN

26 de jan. de 2026

·

A estadia foi de 3 noites

Basically, it’s a nice suite with convenient shopping and dining surroundings. The service is very friendly. Yet, some facilities and electrical equipment, like hair dryer, power plug jack have broken without replacing or repairing. Housekeeping is surprisingly not yet finished during 4pm though not every time.

10

Trung

3 de set. de 2023

·

A estadia foi de 6 noites

Nice, clean and roomy. Property is a bit dated. AC in bedroom was a bit noisy, and bathroom was small and has no hangers for used towels to be reused and toilet seat with only cold water. Other than these, it is a great place. Will definitely come back.

10

KAYO

11 de fev. de 2026

·

A estadia foi de 1 noite

先ずは、チェックインのスムーズさと親しみやすさ。丁寧に英語で対応してくださいました。チェックアウトの際も、アプリでタクシーを呼んだのですが、ピックアップの場所の表示がちょっと離れた別の場所になっていました。すかさず、ドライバーさんに電話して現地語で伝えてくださり、移動なく乗れました。待っている間も、ホテル滞在どうでしたか？など会話が弾みました。部屋も広くて清潔。朝食会場も広くて居心地よいし美味しい。ホータイに近いし、周りにはオシャレカフェたくさんあり。ベトナムのオシャレスーパー「アンナム」直結で行けます😍また、泊まりに行きます！

10

HEEKYUNG

12 de fev. de 2026

·

A estadia foi de 3 noites

친절, 좋은 위치, 깨끗한 룸, 여유있는 방 크기

Isto foi útil?

Resumo gerado por IA com base nos comentários mais recentes dos hóspedes

Quartos

As unidades espaçosas, no estilo apartamento, com cozinhas e máquina de lavar roupa/secadora são um destaque, com muitos quartos recentemente renovados ou luxuosos e alguns com vista para o lago. Alguns mencionam áreas antigas, ruído do ar condicionado, banheiros pequenos ou em plano aberto, janelas escuras em partes da residência e alocação inconsistente de quartos com vista para o 'lago'.

Avaliações dos hóspedes relacionadas

8

Amur

26 de jul. de 2025

·

A estadia foi de 9 noites

Good for families, I stayed in a 3 bedroom apartment with good daily cleaning service and all amenities available and in good working condition and they even supply daily washing powder for the washing machine, however there is NO dish washer. 2 bathrooms with built in washing spry however the master bath room is directly opened to the bed room with NO physical barrier! The area is good very close to the west lake and the diplomatic quarter and there are 3 close bye HALAL restaurants. The reception staff are generally cooperative but i still have my deposit NOT reached my account despite receiving an email from them that they have completed the transaction. Swimming pool in good condition but not that deep and there is access to the gem and health club all in tower A and the whole building is connected to a 2 levels shopping center with 2 grocery shops.

10

matthew

24 de dez. de 2024

·

A estadia foi de 1 noite

This is an amazing property. The rooms are very luxurious, and the staff is amazing. I definitely would stay here again if I’m in town. 10 out of 10. And I never say that.

10

Jason

14 de nov. de 2025

·

A estadia foi de 1 noite

Easy check in, friendly staff, nice rooms with kitchenette and washer/dryer.

10

Paul

16 de abr. de 2024

·

A estadia foi de 8 noites

Very nice apartments, newly furbished well equiped. overlooking the lake. Great restaurat and nice gym.

10

Paul

28 de mar. de 2024

·

A estadia foi de 6 noites

Great location for West Lake and nice apartment hotel. Nice views over the lake and very modernly refurbished.

6

Hiroko

19 de ago. de 2024

·

A estadia foi de 3 noites

レジデンスの方でホテル使用しましたが、窓が小さく奥まっているので、暗い… その為、古くさいイメージでした。残念…ホテルの棟の方が清潔感があります。

10

David G

27 de mai. de 2025

·

A estadia foi de 2 noites

Really nice hotel located in tay ho, west lake. Apartment was roomy self contained ands handy to the lake and cafes, restaurants.

8

Sean

22 de jul. de 2023

·

A estadia foi de 4 noites

Not all the "lakeview rooms" have a lakeview. Per my request, in my 2nd day I was moved to a higher room so Id have a lakeview. I love that the hotel is next to a mall. The grocery store sold everything I needed. One bummer is that the hotel bar is not connected to the hotel so you can add the bill as a room charge. A bit inconvenient to deal with Hanoi heat to go to the ATM to get cash to pay my bill. A good location for local bars and there's even a brewery walking distance from the hotel. The executive one bedroom was very clean and obviously new. The bathroom was very spacious. Id stay here again.

10

Trung

3 de set. de 2023

·

A estadia foi de 6 noites

Nice, clean and roomy. Property is a bit dated. AC in bedroom was a bit noisy, and bathroom was small and has no hangers for used towels to be reused and toilet seat with only cold water. Other than these, it is a great place. Will definitely come back.

10

HEEKYUNG

12 de fev. de 2026

·

A estadia foi de 3 noites

친절, 좋은 위치, 깨끗한 룸, 여유있는 방 크기

Isto foi útil?

Resumo gerado por IA com base nos comentários mais recentes dos hóspedes

Serviço

O serviço é amplamente elogiado pela simpatia e profissionalismo da equipe, check-ins tranquilos e ajuda proativa com táxis e passeios. Uma minoria relata problemas como disputas de cobrança ou depósito, preocupações com a privacidade e interações rudes.

Avaliações dos hóspedes relacionadas

8

Amur

26 de jul. de 2025

·

A estadia foi de 9 noites

Good for families, I stayed in a 3 bedroom apartment with good daily cleaning service and all amenities available and in good working condition and they even supply daily washing powder for the washing machine, however there is NO dish washer. 2 bathrooms with built in washing spry however the master bath room is directly opened to the bed room with NO physical barrier! The area is good very close to the west lake and the diplomatic quarter and there are 3 close bye HALAL restaurants. The reception staff are generally cooperative but i still have my deposit NOT reached my account despite receiving an email from them that they have completed the transaction. Swimming pool in good condition but not that deep and there is access to the gem and health club all in tower A and the whole building is connected to a 2 levels shopping center with 2 grocery shops.

2

Jan

13 de mai. de 2025

·

A estadia foi de 1 noite

Some Staff did not keep his mouth shut and told People about me staying there. I told him it was confidential- TWO TIMES. Made a lot of problems for me. Never ever will i come back.

4

Chung Ling

26 de nov. de 2022

·

A estadia foi de 4 noites

I do not take negative reviews in totality and so, in spite of several negative feedback online, I decided to give Fraser a try. After all, I had stayed in their properties in London and Perth. It's all about the people and the experience they create during your stay when you are away from home. Service at the cafe was curt and the check out was badly handled. It was my fault that I assumed i could take away a laundry bag for my used clothing. The front desk insisted and I paid USD2.50 each for 2 pieces. Next they, they asked if I took away a mousepad. To prove my innocence, I had to stripped my luggage to show my own. The hotel emailed me for a survey, I sent back my honest feedback and the Room Manager replied that he was concerned but wanted my details of that experience. He can read it here. I do not point fingers and therefore I do not name the individuals. The training has to improve. I want them to know that the US$5 matters little because each morning, for 4 days, I had left another US$5 for the room cleaners, an act I now regret.

8

YIN CHIEH

14 de fev. de 2026

·

A estadia foi de 1 noite

服務人員親切且專業

10

Jonte

18 de nov. de 2025

·

A estadia foi de 4 noites

Prompt and exceptional service, excellent amenities, luxurious standard rooms, incredible value. Two grocery stores located within the same building with wide selection of wares. Countless F&B options walking distance from the hotel and nice neighbourhood overall.

10

Chen

4 de abr. de 2025

·

A estadia foi de 3 noites

This hotel is a serviced apartment, so the rooms come with a washing machine and kitchen facilities, making your trip even more convenient. Additionally, the doormen are very friendly and always help guide Grab drivers to the correct entrance for pick-ups and drop-offs. The restaurant is another highlight, offering freshly prepared Vietnamese dishes every day, such as chicken and beef pho. Downstairs, the Annam Gourmet supermarket has a wide selection of international foods, which made my mom especially happy—she went shopping there every day! Overall, this place is the perfect choice for family trips, and it provides a smooth experience for first-time visitors without overwhelming them with cultural differences.

10

Ivy

15 de dez. de 2024

·

A estadia foi de 1 noite

Check in was smooth, property is clean and very comfortable. Small shopping mall next door for simple groceries and food. Need to take grab to most places, grab is easy and not expensive. Front desk was helpful, particularly Eva who went the extra mile to ensure our trip was enjoyable giving suggestions and also helping to organise with tour

10

Simon

6 de fev. de 2023

·

A estadia foi de 3 noites

Great check in and great service whilst staying at Fraser Suites Hanoi perfect for business travel. Young guy Parker excellent service and help he is very good at his job.

10

Maurice

23 de abr. de 2025

·

A estadia foi de 1 noite

Friendly and professional staff, very happy to help and made us feel very welcomed

10

KAYO

11 de fev. de 2026

·

A estadia foi de 1 noite

先ずは、チェックインのスムーズさと親しみやすさ。丁寧に英語で対応してくださいました。チェックアウトの際も、アプリでタクシーを呼んだのですが、ピックアップの場所の表示がちょっと離れた別の場所になっていました。すかさず、ドライバーさんに電話して現地語で伝えてくださり、移動なく乗れました。待っている間も、ホテル滞在どうでしたか？など会話が弾みました。部屋も広くて清潔。朝食会場も広くて居心地よいし美味しい。ホータイに近いし、周りにはオシャレカフェたくさんあり。ベトナムのオシャレスーパー「アンナム」直結で行けます😍また、泊まりに行きます！

Isto foi útil?

Resumo gerado por IA com base nos comentários mais recentes dos hóspedes

Localização

Localizado em Tay Ho, próximo ao West Lake, o hotel está perto de cafés, restaurantes e supermercados, com uma agradável área para caminhar. Chegar a outras partes de Hanói geralmente envolve o uso do Grab, e alguns hóspedes tiveram confusão ao serem buscados na torre ou na entrada.

Avaliações dos hóspedes relacionadas

10

KEITH

13 de jan. de 2025

·

A estadia foi de 1 noite

excellent hotel with a great staff. Walking distance from many great dining and shopping areas.

10

Brock

4 de jul. de 2024

·

A estadia foi de 3 noites

This is my go to property in West Lake.

8

Terence

24 de abr. de 2022

·

A estadia foi de 2 noites

It's kind of a regular choice due to its location as I am traveling for business. It is located near attractions and also easily Accessible to highway. Basically it enables you to avoid travelling traffic.

10

Jonte

18 de nov. de 2025

·

A estadia foi de 4 noites

Prompt and exceptional service, excellent amenities, luxurious standard rooms, incredible value. Two grocery stores located within the same building with wide selection of wares. Countless F&B options walking distance from the hotel and nice neighbourhood overall.

10

David G

27 de mai. de 2025

·

A estadia foi de 2 noites

Really nice hotel located in tay ho, west lake. Apartment was roomy self contained ands handy to the lake and cafes, restaurants.

10

Ivy

15 de dez. de 2024

·

A estadia foi de 1 noite

Check in was smooth, property is clean and very comfortable. Small shopping mall next door for simple groceries and food. Need to take grab to most places, grab is easy and not expensive. Front desk was helpful, particularly Eva who went the extra mile to ensure our trip was enjoyable giving suggestions and also helping to organise with tour

10

Paul

8 de jun. de 2025

·

A estadia foi de 4 noites

Nice apartments in a great location.

8

Katherine

13 de ago. de 2024

·

A estadia foi de 1 noite

Tower A inconvenient as Grab can’t find the location and KNLY indicate Lobby B which is Tower B cause inconvenient with more than 1 bag walking through the resturant - very strange

10

KAYO

11 de fev. de 2026

·

A estadia foi de 1 noite

先ずは、チェックインのスムーズさと親しみやすさ。丁寧に英語で対応してくださいました。チェックアウトの際も、アプリでタクシーを呼んだのですが、ピックアップの場所の表示がちょっと離れた別の場所になっていました。すかさず、ドライバーさんに電話して現地語で伝えてくださり、移動なく乗れました。待っている間も、ホテル滞在どうでしたか？など会話が弾みました。部屋も広くて清潔。朝食会場も広くて居心地よいし美味しい。ホータイに近いし、周りにはオシャレカフェたくさんあり。ベトナムのオシャレスーパー「アンナム」直結で行けます😍また、泊まりに行きます！

10

HEEKYUNG

12 de fev. de 2026

·

A estadia foi de 3 noites

친절, 좋은 위치, 깨끗한 룸, 여유있는 방 크기

Isto foi útil?

Resumo gerado por IA com base nos comentários mais recentes dos hóspedes

Restaurante

A gastronomia no local recebe avaliações mistas: vários hóspedes apreciaram pratos vietnamitas frescos e um excelente restaurante japonês, enquanto outros acharam o café da manhã ruim ou o menu da cobertura limitado. Uma avaliação mencionou que as contas do bar não podem ser carregadas ao quarto.

Avaliações dos hóspedes relacionadas

10

Paul

16 de abr. de 2024

·

A estadia foi de 8 noites

Very nice apartments, newly furbished well equiped. overlooking the lake. Great restaurat and nice gym.

10

Jonte

18 de nov. de 2025

·

A estadia foi de 4 noites

Prompt and exceptional service, excellent amenities, luxurious standard rooms, incredible value. Two grocery stores located within the same building with wide selection of wares. Countless F&B options walking distance from the hotel and nice neighbourhood overall.

10

WAN CHEW

29 de abr. de 2025

·

A estadia foi de 1 noite

Rooms are well maintained and there are dining options nearby.

10

TOSHIRO

11 de mai. de 2022

·

A estadia foi de 2 noites

清潔で、レストランの料理がおいしくて非常に満足でした

10

Paul

17 de mar. de 2025

·

A estadia foi de 7 noites

Great rooms and positioned on the West Lake. Excellent Japanese restaurant and a good rooftop bar/pool

10

Chen

4 de abr. de 2025

·

A estadia foi de 3 noites

This hotel is a serviced apartment, so the rooms come with a washing machine and kitchen facilities, making your trip even more convenient. Additionally, the doormen are very friendly and always help guide Grab drivers to the correct entrance for pick-ups and drop-offs. The restaurant is another highlight, offering freshly prepared Vietnamese dishes every day, such as chicken and beef pho. Downstairs, the Annam Gourmet supermarket has a wide selection of international foods, which made my mom especially happy—she went shopping there every day! Overall, this place is the perfect choice for family trips, and it provides a smooth experience for first-time visitors without overwhelming them with cultural differences.

8

Sean

22 de jul. de 2023

·

A estadia foi de 4 noites

Not all the "lakeview rooms" have a lakeview. Per my request, in my 2nd day I was moved to a higher room so Id have a lakeview. I love that the hotel is next to a mall. The grocery store sold everything I needed. One bummer is that the hotel bar is not connected to the hotel so you can add the bill as a room charge. A bit inconvenient to deal with Hanoi heat to go to the ATM to get cash to pay my bill. A good location for local bars and there's even a brewery walking distance from the hotel. The executive one bedroom was very clean and obviously new. The bathroom was very spacious. Id stay here again.

6

Alberto

28 de jun. de 2025

·

A estadia foi de 2 noites

This time no noise from the gym facility so everything was ok. I tried to shut off the air conditioning at night however the control panel qas unresponsive. I had to switch off the electrical power of the room that is not so good if you need light at night. Bed linen could be improved. Restaurant on the top floor has a very limited number of available dishes. However the price is ok

10

KAYO

11 de fev. de 2026

·

A estadia foi de 1 noite

先ずは、チェックインのスムーズさと親しみやすさ。丁寧に英語で対応してくださいました。チェックアウトの際も、アプリでタクシーを呼んだのですが、ピックアップの場所の表示がちょっと離れた別の場所になっていました。すかさず、ドライバーさんに電話して現地語で伝えてくださり、移動なく乗れました。待っている間も、ホテル滞在どうでしたか？など会話が弾みました。部屋も広くて清潔。朝食会場も広くて居心地よいし美味しい。ホータイに近いし、周りにはオシャレカフェたくさんあり。ベトナムのオシャレスーパー「アンナム」直結で行けます😍また、泊まりに行きます！

8

Simon

20 de mar. de 2023

·

A estadia foi de 1 noite

Great place to stay but don’t bother with the breakfast it is very poor in terms of the quality of the food.

Isto foi útil?

Resumo gerado por IA com base nos comentários mais recentes dos hóspedes

Mês	Preço médio
janeiro	US$ 85
fevereiro	US$ 81
março	US$ 96
abril	US$ 96
maio	US$ 87
junho	US$ 89
julho	US$ 90
agosto	US$ 83
setembro	US$ 88
outubro	US$ 89
novembro	US$ 115
dezembro	US$ 97

dom.	seg.	ter.	qua.	qui.	sex.	sáb.
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16	17
18	19	20 $115	21 $106	22 $101	23 $110	24 $100
25 $101	26 $130	27 $106	28 $115	29 $104	30 $104	31 $104

dom.	seg.	ter.	qua.	qui.	sex.	sáb.
1 $95	2 $88	3 $95	4 $95	5 $96	6 $96	7 $96
8 $90	9 $90	10 $96	11 $115	12 $115	13 $106	14 $103
15 $91	16 $91	17 $97	18 $96	19 $97	20 $97	21 $97
22 $91	23 $91	24 $96	25 $97	26 $97	27 $97	28 $97
29 $91	30 $88

Fraser Suites Hanoi

Preços para Fraser Suites Hanoi

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Sobre este alojamento

Localização

Opções de quartos

3 Bedroom Deluxe (Tower A)

1 Bedroom Executive (Tower B)

1 Bedroom Deluxe (Tower A)

Estúdio Deluxe

Studio Executive King (Tower B)

Studio Executive Twin (Tower B)

2 Bedroom Deluxe (Tower A)

Quarto Executivo, 2 quartos

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