Courtyard by Marriott Birmingham Grandview

I would have rated my stay at the Courtyard a 10/10 up until the morning I woke up and discovered ants everywhere. There were ants crawling all across the desk/counter area and around my belongings. As you can see from the photos, this wasn’t just one or two ants—it was enough to be extremely noticeable, uncomfortable, and concerning. What disappointed me even more was how the situation was handled when I brought it to the hotel’s attention. I was simply told that they would give me some extra points. There was no genuine apology for the inconvenience, no real sense of urgency, and no discussion of other options to make the situation right. I wasn’t offered a full refund, partial refund, or even given a choice of compensation other than points. It basically felt like, “We’ll give you some points,” and that was the end of the conversation. The response honestly felt more like a brush-off, especially because the reaction made it seem as though this may have been an issue they were already aware of. There didn’t seem to be much surprise or concern about the fact that a guest had awakened to ants throughout the room. I completely understand that unexpected issues can happen at any hotel, and had the situation been handled differently, my review probably would have been different as well. Customer service and accountability make a huge difference when something goes wrong.

Here’s a polished five-star hotel review: ⭐⭐⭐⭐⭐ I had a wonderful stay! The hotel was very clean, comfortable, and well-maintained. The staff was friendly, welcoming, and helpful throughout my visit. The location was perfect and convenient to everything I needed. The amenities were great and made the stay even more enjoyable. Overall, everything was excellent, and I would definitely stay here again and recommend it to others!

Nice place to stay and convenient to lots of things

We’ve stayed here several times and everytime the coffee downstairs was complementary. We asked to be sure. The last 2 times they charged us for it. The coffee bar had Splenda and nothing else. No creamer no stirrers. I asked the front about creamer and they said go to the bistro. Totally fine. But the creamer there was curdled. 2 of our stays the thermostat wouldn’t go low enough to cool the room down. We melted the entire stay. I was charged $30 2 times and I’m still not sure why. The coffees were on a seperate charge. But we do like this hotel. Just a tad disappointed in those 2 things. Overall. Good place to sleep for the night on a long trip.

Hotel is super convenient to shopping food and convenience stores. Right off the interstate.