Whilst the room itself was very nice, and the pool amazing, the stay was let down by several things - 1) The biggest issue was that only 1 key card is issued, with a non-refundable 50 Real being charged for a second card. This is unacceptable for a room with 2 guests who want to come and go independently (note the wall slot to operate the room lights and aircon needs this specific card - you can't even leave another random card in the slot and go out with the key). I've travelled a lot and never ever have I come across a hotel that charges for a 2nd key. 2) Reception tried to force us to wear a wristband for our stay, saying it was mandatory. Why? We're not staying in a resort or at a music festival. It's just an apart-hotel. We ripped ours off and had no issues. It was uncomfortable, it would create a white band on the skin if you're sunbathing, it clearly marks out where you're staying to any undesirable, and also would look massively out of place if you're attending a formal event. 3) The lifts were very slow - on a couple of occasions we waited over 10mins. 4) The room itself was nice enough, but there was no hook or rail at all in the bathroom for towels? Only 1 toilet roll was provided too. 5) The mini-market is self service, but only usable if you're Brazilian as it requires a CPF number to register. As a foreigner I couldn't buy anything (eg much needed water). This could be a great place but it has some crazy policies that mean we felt very unwelcome.
Whilst the room itself was very nice, and the pool amazing, the stay was let down by several things - 1) The biggest issue was that only 1 key card is issued, with a non-refundable 50 Real being charged for a second card. This is unacceptable for a room with 2 guests who want to come and go independently (note the wall slot to operate the room lights and aircon needs this specific card - you can't even leave another random card in the slot and go out with the key). I've travelled a lot and never ever have I come across a hotel that charges for a 2nd key. 2) Reception tried to force us to wear a wristband for our stay, saying it was mandatory. Why? We're not staying in a resort or at a music festival. It's just an apart-hotel. We ripped ours off and had no issues. It was uncomfortable, it would create a white band on the skin if you're sunbathing, it clearly marks out where you're staying to any undesirable, and also would look massively out of place if you're attending a formal event. 3) The lifts were very slow - on a couple of occasions we waited over 10mins. 4) The room itself was nice enough, but there was no hook or rail at all in the bathroom for towels? Only 1 toilet roll was provided too. 5) The mini-market is self service, but only usable if you're Brazilian as it requires a CPF number to register. As a foreigner I couldn't buy anything (eg much needed water). This could be a great place but it has some crazy policies that mean we felt very unwelcome.
