Birch Hill Suites Rochester - Med City

The staff is great and the hotel is well maintained. However, I was very disappointed in the bed. It was very uncomfortable and the pillows were like floppy rags. Also, there was no bedside table provided so I had to lay my glasses and phone on the other bed which was very inconvenient as I don't see well without my glasses

I enjoyed my affordable stay. Staff was great! property clean

The Hotel. Com add says they have breakfast, but they do not. They do not have coffee in room or anywhere on the premises. There is a large sign right by the main entrance that says " this is a smoke free property " and all the people who smoke stand right by the sign (including the EMPLOYEES) and smoke, all the time. The room had two small throw pillows on a queen bed,,m for the pillow to lay your head on, to sleep on. One for my wife, one for me. The "clean sheets" on the bed were yellow and dirty looking. The room furniture consisted of a yellow children's bench that had a blue pad on it a yellow wall table with a TV that turned on, but said service was disconnected. A two burner cook top and old microwave. For a "kitchenette suite", there was not even a plastic spoon or a single napkin in the room. The refrigerator was cold, so that was good, but for a 4 floor hotel, only one older ice machine in the whole building. There was nothing to put ice in however, management didn't even have a paper cup I could use to put ice in. I don't even know if it worked.

Staff was helpful. Room was clean but worn.

Lady at the front desk was extremely polite and helpful I travel alot and for the price you Can't beat it My family stayed a week foe 400 and some change One of the best hotels I've seen in a while