Name: Best Western The Grand Hotel Hartlepool
Address: Swainson Street, Hartlepool, GB
Price range: 83 US$–126 US$ per night
Rating: 7.5

Opiniones de los huéspedes

Según las reseñas recientes del Best Western The Grand Hotel Hartlepool, los huéspedes elogian el personal amable, la ubicación céntrica y las habitaciones a menudo espaciosas, al tiempo que señalan una limpieza irregular, calefacción y agua caliente inconsistentes, pequeños problemas de mantenimiento y ruido ocasional procedente de la calle o del bar.

Varias reseñas mencionan estacionamiento limitado o complicado y fallas periódicas del ascensor durante las obras. El desayuno generalmente es muy apreciado y el restaurante Mumbai de la planta baja recibe elogios frecuentes, aunque algunos comensales encontraron que las bebidas o los platos calientes eran inconsistentes. Espere una estancia céntrica y sin lujos, con un personal atento y una calidad variable de las habitaciones.

Instalaciones

Limpieza

Habitaciones

Servicio

Ubicación

Comida

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Instalaciones

El estacionamiento es limitado o complicado y el ascensor estuvo fuera de servicio en ocasiones durante las obras. El servicio de bar fue poco fiable, con cierres o falta de existencias.

Reseñas de huéspedes relacionadas

2

SHIRLEY

6 may 2024

·

turned up after being assured there was disabled access only to find out it was a fire exit that was blocked up with tables and other furniture,the member of staff on didnt even know it was there,had a fight to get refund as could not get in and had to stay at travelodge which was an extra £30 from what we had paid for this room,area around was not looking safe and hard to fathom where parking was.

6

Ashley

8 sept 2025

·

Se alojó 1 noche

Ok place to stay lack of secure parking

6

richard kevin

12 may 2025

·

Se alojó 2 noches

Small room was clean but needs attention. Kettle has wiring problem . Sink taps drip . Shower doors don't close, no bed side table or shelf for specs or phone. Had a third floor room and lift wasn't working. Nowhere to hang towels Room wasn't made up for second night stay. Breakfast not included. limited parking. Plus point + had a very good Indian Restaurant in Cellar area.

6

Nigel

26 mar 2025

·

Se alojó 1 noche

The hotel itself is great, the room was spacious and comfy, the staff on the bar were good. Parking was a pain, don't be fooled by the free parking near by they claim, they have about 15 spaces for residents, after that you're paying for it

6

Norman

3 nov 2024

·

Se alojó 5 noches

Poor attitude to service,bar often closed,was better last visit.Not impressed.

2

Barbara

3 nov 2025

·

Se alojó 1 noche

Quick check in. Room 202 single occupancy. Decent size bathroom. Then down hill! Instant stench of smoke hits you as you open the door. Unable to open the window due to 3 large screws securing it shut. Proceed to go to the bar to get away from the stench to be told no internet connection to connect to via contactless for a drink. So goes over to the local town centre for a walk out. Gets back to the hotel to find the neighbouring room is having a rave. Music goes on for as long as I could bare, rang down the receptionist was helpful and did give the neighbour a knock. Music eventually turned off. I know this a budget one night stay. But if you have a window that does open. You’d expect to be able to use it. Also for a hotel/pub/resturant there has been a smoking ban for years. How can the domestics not smell it? Probably nose blind to the lack of fresh air coming through the window.

8

paul

7 feb 2024

·

Se alojó 1 noche

The parking situation is terrible. You have to be out of the car park before 07:00 or you will get a parking fine. The hotel has its own parking places, but only about 10 and these were full with the contractors vans, who are carrying out work on the hotel. I eventually found a pay car park to use.

8

Jonghyun

7 feb 2024

·

Se alojó 2 noches

It was conveniently located in the city centre and the room had everything I needed. It’s an alright hotel but there were some engineering works going on ao the lift was out of order and the room’s sound proofing was not good so you may hear some noises from others. But overall clean and comfy room so good for a short stay.

4

Glyn

17 jul 2025

·

Se alojó 8 noches

Run down very poorly run .No stock and didn’t seem to care about it . I stayed for over a week and they still did not have any drink . I had to go elsewhere.Will not be staying again . I can’t believe how bad this place has got

10

Paul

19 dic 2025

·

Se alojó 4 noches

Clean room very helpful staff. Convenient parking

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Limpieza

La limpieza es inconsistente: se informa que algunas habitaciones están limpias, mientras que otras señalan áreas polvorientas o sucias, baños descuidados y descuidos de la limpieza.

Reseñas de huéspedes relacionadas

6

Maureen

20 sept 2025

·

Se alojó 2 noches

Beautiful historic building but not as clean as it could be. Windows filthy, fan and iron in our room were extremely dirty. Fan blew dust everywhere. Bed was nice and comfy. Carpets need a deep clean. Was a grand hotel in its day and with some work could be a nice place again

10

Stephen

15 ene 2026

·

Se alojó 1 noche

Clean rooms great staff. But heating not the best with a very small radiator

4

callum

29 jun 2025

·

Se alojó 1 noche

Rust in kettle. Dirty towels. Very low water pressure.

4

Philip

12 ene 2026

·

Se alojó 1 noche

Double bed was a 3/4 size - heating inadequate - bathroom window broken - large deposit of dust on top of bathroom window - TV set to default payment channels

4

Margaret

15 oct 2024

·

Se alojó 1 noche

It was stiflingly hot on the 3rd floor as the bathroom radiator was on all the time. Luckily there was a fan but did not feel safe to use it all night. There were silver fish in the bathroom and the kettle didn’t work. The bathroom tiles were grubby and the shower didn’t drain so I was standing in an 2 inch pool of water. All in all not somewhere I’d ever choose again .

2

Christopher

27 ene 2025

·

Se alojó 1 noche

Second visit. Despite my better judgement, I thought I’d try once more - this time by booking a suite. I opened the door - it was huge! 4m high ceilings. And then the overwhelming smell of sewers. Went to the bathroom, ran the hot water in the sinks bath and shower. Popped the plugs in and hoped it would dissipate. Came back after dinner 2hrs later, the smell was worse. It had filled the whole room. I asked to be moved, and was moved to a standard room. I then asked for the difference to be refunded - I’d paid £90 for the suit, over the £28 for a standard - hoping for a better experience. This proved not possible, and subsequent emails have rendered no response. To add insult to injury - The room had a bin with the previous occupants teabag in and a turd in the loo. I didnt want to leave this account of my stay. If you need to stay in Hartlepool, avoid this place like the plague.

6

Nichola

7 ago 2025

·

Se alojó 2 noches

We stayed here for 2 nights, but had to move from our 1st room due to broken window and kettle. We moved next door which was okay, but the cleanliness ciuld have been better. Window sills were filthy and cobwebs hanging from the ceiling above the window. Outside was quite noisy at night. We never got asked if we wanted to pay for breakfast or needed to book a table for a meal. So although its called a Grand Hotel it isnt quite that on the inside.

4

Rollon

9 dic 2024

·

Se alojó 1 noche

Nobody was attending the reception desk on our arrival, we had to wait and finally found someone quite nonchalant by the bar. The room had been refurbished recently and presented well, despite the housekeeping not being their principal concern as we found some personal items from the previous occupant. The view from the room was quite concerning and the front of the hotel says it all about the cleanliness and the attention to details. The morning was a lot better with a warm welcoming lady attending the reception desk and looking after the breakfast buffet. This was well presented and of good quality.

10

Paul

29 nov 2025

·

Se alojó 4 noches

Great large and clean room.

4

Andrew

3 dic 2025

·

Se alojó 1 noche

Dirty dated room. Carpet absolutely filthy covered in stains . Shower just a dribble and unusable. Charge premium ptoces but brlow budget standard.

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Habitaciones

Muchas habitaciones son espaciosas y confortables. Los problemas recurrentes incluyen camas 'dobles' más pequeñas de lo esperado, problemas de temperatura y agua caliente, duchas débiles, accesorios o ventanas rotos, ruido y cobertura de TV o Wi-Fi irregular.

Reseñas de huéspedes relacionadas

4

Jackie

5 ene 2026

·

Se alojó 2 noches

N/A - didn’t have a meal here - No one ever serviced the room - The heaters didn’t work - you could turn the knob but the heat never turned on - The water in the shower was tepid, never hot - The TV didn’t have regular service - you had to use apps and I wasn’t logging in with my personal account.

10

Paul

12 dic 2025

·

Se alojó 4 noches

Clean spacious room.

4

Philip

12 ene 2026

·

Se alojó 1 noche

Double bed was a 3/4 size - heating inadequate - bathroom window broken - large deposit of dust on top of bathroom window - TV set to default payment channels

6

Nichola

7 ago 2025

·

Se alojó 2 noches

We stayed here for 2 nights, but had to move from our 1st room due to broken window and kettle. We moved next door which was okay, but the cleanliness ciuld have been better. Window sills were filthy and cobwebs hanging from the ceiling above the window. Outside was quite noisy at night. We never got asked if we wanted to pay for breakfast or needed to book a table for a meal. So although its called a Grand Hotel it isnt quite that on the inside.

2

Barbara

3 nov 2025

·

Se alojó 1 noche

Quick check in. Room 202 single occupancy. Decent size bathroom. Then down hill! Instant stench of smoke hits you as you open the door. Unable to open the window due to 3 large screws securing it shut. Proceed to go to the bar to get away from the stench to be told no internet connection to connect to via contactless for a drink. So goes over to the local town centre for a walk out. Gets back to the hotel to find the neighbouring room is having a rave. Music goes on for as long as I could bare, rang down the receptionist was helpful and did give the neighbour a knock. Music eventually turned off. I know this a budget one night stay. But if you have a window that does open. You’d expect to be able to use it. Also for a hotel/pub/resturant there has been a smoking ban for years. How can the domestics not smell it? Probably nose blind to the lack of fresh air coming through the window.

4

Ashleigh

6 nov 2025

·

Se alojó 3 noches

No Wi-Fi access throughout stay

6

Paul

23 nov 2025

·

Se alojó 1 noche

The biggest challenge was the 'double' bed, it was a large single at best. Also the rooms were cold with inadequate hot water supplys.

4

Andrew

3 dic 2025

·

Se alojó 1 noche

Dirty dated room. Carpet absolutely filthy covered in stains . Shower just a dribble and unusable. Charge premium ptoces but brlow budget standard.

6

John

6 sept 2024

·

Se alojó 1 noche

When we arrived at room,the tv didnt work, changed remote control 4 times, seemed like it was working, then it stopped again, in the end just left it,

8

Jonghyun

7 feb 2024

·

Se alojó 2 noches

It was conveniently located in the city centre and the room had everything I needed. It’s an alright hotel but there were some engineering works going on ao the lift was out of order and the room’s sound proofing was not good so you may hear some noises from others. But overall clean and comfy room so good for a short stay.

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Resumen generado por IA en función de reseñas recientes de los huéspedes.

Servicio

Las opiniones sobre el servicio son variadas: muchos huéspedes destacan a un personal amable y servicial y a respuestas atentas, pero otros informan de la ausencia de personal o su sobrecarga de trabajo, lentitud en el servicio de bar y problemas de registro de entrada/salida o acceso.

Reseñas de huéspedes relacionadas

4

Geoffrey

9 nov 2025

·

Se alojó 2 noches

Single room was like a sauna with window full open and fan going. No adjustment on the big radiator in the small room. As window had to be fully open (safety catch had been removed) it was very loud on a Saturday night until early hrs then the street cleaners start. Room grubby but cheap. Also when I returned from work at 2 in morning no one answered the call button so was locked out. Had to bang on the windows hard. On a plus note the breakfast was good

4

Kath

17 feb 2024

·

Se alojó 2 noches

Quite simply the hotel is not finished. Extremely inexperienced staff of which there was one sole person on duty when we tried to get entrance to the hotel in the evening and had to ring the hotel number itself to make contact and to eventually get in.

10

James

30 ene 2024

·

Se alojó 4 noches

Amazing! Felt so looked after, Anne and Irene are friendly, considerate and an asset to Best Western. Comfortable stay, there’s still some renovations taking place but didn’t affect the quality of our stay. The staff made us feel very welcome and we thoroughly enjoyed our stay, plenty to do, lots of easy to reach places - fabulous

10

Shane

9 may 2024

·

Se alojó 1 noche

The staff are amazing

10

ROBERT

29 mar 2025

·

Se alojó 1 noche

We arrived to find we had been booked into double rooms with a double bed but had requested twin beds as we were a group of six elderly men! The reception staff went out of their way to accommodate us with this request, giving us alternative rooms. W also had a great breakfast here. The reception staff were professional, welcoming and went out of their way to facilitate our needs.

10

Reena

14 sept 2025

·

Se alojó 1 noche

We had a lovely stay. Unfortunately our TV did not work but the reception staff member upgraded us to a suite and we had a lovely stay . The staff were very lovely at the bar and reception and worked really hard . Thank you . You were appreciated by us.

6

David

21 jun 2024

·

Se alojó 3 noches

Having computer check, defeats the objective of personal and human service. Especially when they don’t work and there are no staff present and no way to contact anyone Bring back the human contact

10

Sue

8 ene 2025

·

Se alojó 1 noche

Stayed one night as a solo traveller. Found it perfect. Very friendly, helpful staff. Very clean. Very safe. Very comfortable. Enjoyed my meal in the restaurant very much. Parking close by. Fantastic building.

6

Norman

3 nov 2024

·

Se alojó 5 noches

Poor attitude to service,bar often closed,was better last visit.Not impressed.

4

Rollon

9 dic 2024

·

Se alojó 1 noche

Nobody was attending the reception desk on our arrival, we had to wait and finally found someone quite nonchalant by the bar. The room had been refurbished recently and presented well, despite the housekeeping not being their principal concern as we found some personal items from the previous occupant. The view from the room was quite concerning and the front of the hotel says it all about the cleanliness and the attention to details. The morning was a lot better with a warm welcoming lady attending the reception desk and looking after the breakfast buffet. This was well presented and of good quality.

¿Te ha sido útil?

Resumen generado por IA en función de reseñas recientes de los huéspedes.

Ubicación

Céntrico y conveniente para trenes, autobuses, tiendas y el puerto deportivo, aunque algunos huéspedes notaron ruido de la calle y algunas preocupaciones sobre la zona inmediata. En general, se adapta a los viajeros que desean un fácil acceso al centro de la ciudad.

Reseñas de huéspedes relacionadas

6

Norman

21 ago 2025

·

Se alojó 7 noches

The Grand is very good for busses with several stops right outside the hotel.

2

SHIRLEY

6 may 2024

·

turned up after being assured there was disabled access only to find out it was a fire exit that was blocked up with tables and other furniture,the member of staff on didnt even know it was there,had a fight to get refund as could not get in and had to stay at travelodge which was an extra £30 from what we had paid for this room,area around was not looking safe and hard to fathom where parking was.

8

Paul

25 may 2024

·

Se alojó 2 noches

Very central and convenient

6

Christopher

9 ene 2025

·

Se alojó 1 noche

It is what it is. A hotel in the centre of Hartlepool. No frills, a bed and a shower. Clean but not new or stylish. Local vicinity doesn’t have much going on.

10

Paul

9 mar 2025

·

Se alojó 1 noche

Very close to the train station, the room was very big and the bathroom was massive, very deep bath and good size shower.

6

Nichola

7 ago 2025

·

Se alojó 2 noches

We stayed here for 2 nights, but had to move from our 1st room due to broken window and kettle. We moved next door which was okay, but the cleanliness ciuld have been better. Window sills were filthy and cobwebs hanging from the ceiling above the window. Outside was quite noisy at night. We never got asked if we wanted to pay for breakfast or needed to book a table for a meal. So although its called a Grand Hotel it isnt quite that on the inside.

10

Irene

13 may 2024

·

Se alojó 1 noche

Absolutely beautiful hotel !!! Hotel so lovely and very friendly and helpful , just been refinished and stunning hotel room absolutely massive !lush breakfast ! Ideal location for shops restaurants and pubs ! Beautiful Marina 5 mins drive Will definitely be going back and Would definitely recommend 100%

10

Dawn

1 jul 2024

·

Se alojó 2 noches

Myself and my husband stayed at the best western grand hotel to celebrate our Ruby wedding anniversary, the staff were so helpful, nothing was too much, we had a meal at the Mumbai restaurant, it was beautiful, we stayed in the Thurston suite, highly recommend this hotel ☺️, shopping centre two minute walk, the Hartlepool mariner museum is a five minute walk 👍

8

Steve

28 jun 2024

·

Se alojó 1 noche

Well located, staff very professional and helpful, room was excellent, no problems with check in and check out. Would definitely stay at this Hotel again.

8

Jonghyun

7 feb 2024

·

Se alojó 2 noches

It was conveniently located in the city centre and the room had everything I needed. It’s an alright hotel but there were some engineering works going on ao the lift was out of order and the room’s sound proofing was not good so you may hear some noises from others. But overall clean and comfy room so good for a short stay.

¿Te ha sido útil?

Resumen generado por IA en función de reseñas recientes de los huéspedes.

Comida

El desayuno es ampliamente elogiado, y muchos señalan una buena variedad, aunque algunos mencionan bebidas aguadas o platos fríos. El restaurante Mumbai en las instalaciones recibe comentarios positivos constantes.

Reseñas de huéspedes relacionadas

8

Keith

27 dic 2024

·

Se alojó 1 noche

Very comfortable, adequate for my requirements. A great night's sleep. Would recommend and the basement restaurant Mumbai is very good.

8

Bryan

21 sept 2025

·

Se alojó 1 noche

Lovely hotel, great location. It has a lovely bar and Indian restaurant underneath. The food was amazing!

8

Paul

28 jul 2025

·

Se alojó 2 noches

Love this hotel ,close to everything, breakfast is the best and service is great ,i had to cut my trip early due to health conditions but will be booking again.

10

Paul

14 abr 2025

·

Se alojó 1 noche

Freindly staff, room was cozy had everything that was needed although bed was a little hard for my likeing but thats just personal choice,breakfast was probly best ive had in any hotel, hotel is close to local pubs,diners infact everything ,will definetly be using again.

6

richard kevin

12 may 2025

·

Se alojó 2 noches

Small room was clean but needs attention. Kettle has wiring problem . Sink taps drip . Shower doors don't close, no bed side table or shelf for specs or phone. Had a third floor room and lift wasn't working. Nowhere to hang towels Room wasn't made up for second night stay. Breakfast not included. limited parking. Plus point + had a very good Indian Restaurant in Cellar area.

10

ROBERT

29 mar 2025

·

Se alojó 1 noche

We arrived to find we had been booked into double rooms with a double bed but had requested twin beds as we were a group of six elderly men! The reception staff went out of their way to accommodate us with this request, giving us alternative rooms. W also had a great breakfast here. The reception staff were professional, welcoming and went out of their way to facilitate our needs.

6

Mark

11 ago 2024

·

Se alojó 1 noche

Staff friendly and fairly attentive. Andy the bar man was great. Only negatives were due to any lack of identity/ uniform, it was sometimes hard to know who the staff actually were. Coffee/ Fruit juice at breakfast very watery!

10

Dawn

1 jul 2024

·

Se alojó 2 noches

Myself and my husband stayed at the best western grand hotel to celebrate our Ruby wedding anniversary, the staff were so helpful, nothing was too much, we had a meal at the Mumbai restaurant, it was beautiful, we stayed in the Thurston suite, highly recommend this hotel ☺️, shopping centre two minute walk, the Hartlepool mariner museum is a five minute walk 👍

4

Karlie

3 ago 2024

·

Se alojó 1 noche

So basically we came in after getting married to be told we was in a normal bedroom but we ordered the suite. It got sorted in the end. Also the music from the bar kept me up quite late so don’t open your windows.. the bed was comfortable but the pillow was like rocks! The breakfast was ok I guess beans were cold. Then when we went to check out they tried to charge us again! So please double check and keep receipts

10

Ariel

7 dic 2024

·

Se alojó 1 noche

I really enjoyed my stay. The room was spacious and clean. The breakfast was good, they had a lot of options. Staff were all very friendly. I’d stay again.

¿Te ha sido útil?

Resumen generado por IA en función de reseñas recientes de los huéspedes.

Mes	Precio medio
enero	69 US$
febrero	75 US$
marzo	80 US$
abril	80 US$
mayo	74 US$
junio	83 US$
julio	81 US$
agosto	95 US$
septiembre	94 US$
octubre	88 US$
noviembre	67 US$
diciembre	64 US$

DO	LU	MA	MI	JU	VI	SA
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16	17
18	19	20 $126	21 $99	22 $107	23 $95	24 $112
25 $103	26 $95	27 $96	28 $96	29 $105	30 $98	31 $88

DO	LU	MA	MI	JU	VI	SA
1 $100	2 $104	3 $104	4 $100	5 $91	6 $91	7 $96
8 $86	9 $93	10 $100	11 $95	12 $88	13 $95	14 $114
15 $86	16 $93	17 $102	18 $95	19 $87	20 $96	21 $102
22 $83	23 $95	24 $103	25 $99	26 $87	27 $108	28 $108
29 $88	30 $94

Best Western The Grand Hotel Hartlepool

Precios para Best Western The Grand Hotel Hartlepool

Precios medios mensuales

Acerca de esta propiedad

Ubicación

Opciones de habitación

Habitación familiar, varias camas, no fumadores

Suite, 1 cama doble, no fumadores

Habitación estándar, 1 cama doble, no fumadores

Habitación superior, 1 cama doble, no fumadores

Habitación estándar, 2 camas individuales, no fumadores

Habitación estándar, 1 cama individual, no fumadores

Reseñas de los huéspedes sobre Best Western The Grand Hotel Hartlepool

Opiniones de los huéspedes

Política del establecimiento

Instrucciones para la entrada

Interesante

Extras opcionales

Precios para las próximas fechas