Holiday Inn Express & Suites Pueblo by IHG

The breakfast attendant was sooo friendly and helpful. The pool was prefect, not too cold. The room was comfortable and clean. Wish the tv had a few more channels half of them didn't work but that wasnt a deal breaker. Three thumps up

The hotel is conveniently located in Pueblo. The hotel has some minor wear and tear. Unfortunately the pool and spa were closed which was one of the reasons I booked, so that was disappointing. The floor and walls are thin and we could hear kids running most of the night. I also found a half empty beer can that was under the bed, so not sure on the quality of cleaning being done. The breakfast was disappointing, would love to see some non-pork options but I know this is a pretty common theme across chain hotels.

wasn’t satisfied when we got there Paul was closed. Bathroom was dirty. lmk

Nice staff, clean place, but poorly maintained. Problems with HVAC, broken water fountains, bathroom fan didn't work, and the window blinds only operate with a remote control which was missing. Lousy breakfast too.

No power for the coffee maker, microwave or refrigerator. Bed is fine.

Cut a reservation with another hotel short due to lack of accomodations and came here. Place was clean and friendly (when someone was at the desk). Only disappointment was the pool was broken with no ETA and disappointed two little ones greatly.

At the time of booking amenities perks are pool when arrived pool was out of order, manager refused to refund.

This hotel was recently renovated and is in great shape. It is well maintained and the staff are professional and courteous. The breakfast buffet is especially well managed.

The hotel room as very clean and my son enjoyed the pool and hot tub. I would definitely stay here again.

My only complaint is that the hot tub was not working. We were told it would be working by the next day(Sunday 8/4/24)but as of 8/5/24 it stil was not. This was one of the reasons I picked Holiday Inn really was looking forward to the hot tub! Everything else was great, clean rooms friendly staff and a good selection on the breakfast.

Checking process was terrible Room was not clean bathroom dirty and bed smell used We arrive late at night and take aver 40 for checking they make a big deal on this reservation because of the third party reservation. Breakfast was good and morning staff very good .

Overall our room was okay. However, the tub in the bathroom was disguising, it looked as if it may have been resurfaced and the old product was peeling off which made the tub look horrible, I refused to step inside to shower thats how bad it was. I guess they forgot to replace this tub during the remodel. Everything else in the room was fine.

wasn’t satisfied when we got there Paul was closed. Bathroom was dirty. lmk

Hotel ist relativ neu, leider aber jetzt schon sehr schlecht gepflegt. Staubbüschel am Boden, Haare in der Dusche und Dreck im Kühlschrank. Schade.

Our room wasnt ready waited 2 hours plus wasnt clean enough bathrooms was little dirty tub dirty and toilet too.

There is a putrid odor in the hallway and guests above us were quite boisterous throughout the night. Other than that, sleep was good and the room was clean.

I only stayed for a night but it was very quiet and I felt safe! Very clean and comfy!! Staff was very friendly!

Our room was clean, the breakfast was really good and the overall appearance of lobby was very clean!

Everything about our stay was wonderful! The only thing we didn’t appreciate was that we could hear everything in the rooms near us, the walls are paper thin. Other than that, it was clean, safe and the staff was incredibly helpful and friendly!

Safe, clean and friendly.

Staff was nice, accommodating! Clean facilities. Huge room. Quiet room, area. Very happy with the stay. Helen was the sweetest. She was in charge of breakfast and just the happiest, friendliest person. I would stay here again for sure!

This property had undergone some room renovations but having said that there was some major problems with the room we stayed at. First the toilet handle was broken it was cracked down the middle and would barely flush there was also a strong swampy odor coming from the bathroom. The shade in the room was also broken and we could not open the shade in the main window. We contacted the staff right away and they dealt with the problem in great fashion and moved us to a better room. The new room was better the screen worked for the windows and the toilet handle wasn’t broken though the odors we smelled from the first room were persistent in that bathroom as well. Perhaps it was the plumbing on the 3rd floor because my sister rented a room that night as well and stayed in the 2nd floor and there was no such odor.

The hotel is conveniently located in Pueblo. The hotel has some minor wear and tear. Unfortunately the pool and spa were closed which was one of the reasons I booked, so that was disappointing. The floor and walls are thin and we could hear kids running most of the night. I also found a half empty beer can that was under the bed, so not sure on the quality of cleaning being done. The breakfast was disappointing, would love to see some non-pork options but I know this is a pretty common theme across chain hotels.

Noisy from other rooms...wind was blowing so windows not sealed so whistling sound all night

Facility and staff very good. However, this location is very noisy. The property is along side the interstate so some noise is acceptable. The disturbing noise comes from the local street in front of the facility, It is a thru street and even during the night loud cars and large trucks are heard going by. I will not stay at this facility again.

Our room was in between a laundry shoot and a maintenance room. During the night we would hear a periodic LOUD noise that would wake us up. We also heard the noise of the highway throughout the night.

Everything about our stay was wonderful! The only thing we didn’t appreciate was that we could hear everything in the rooms near us, the walls are paper thin. Other than that, it was clean, safe and the staff was incredibly helpful and friendly!

Toilet took 5 minutes to refill. Shower head pipe was loose in the wall.

My room was so noisy. The windows don’t seal and the wind blew all night and it was loud. The car noise was terrible because of the cheap windows.

Loud hotel...Trash truck woke us up at 4:30 am on Saturday. Very loud of nearby rooms with closing of doors starting as early as 5 am. We were there for 2 days and got no sleep.

Clean room. Welcoming staff. Full breakfast with Helen attending the area. She was cheerful and did a thorough job keeping food stocked and tables clean.

The staff are so incredibly friendly! Everyone we’ve talked to has been the best! Even the breakfast host, she was so kind, helpful and willing to do whatever needed.

I've stayed here several times and the hotel is always well maintained. The staff are very friendly and professional. The breakfast host is amazing and she makes it a point to speak with each guest and assist them. It is definitely the best option in town and much better than the new Avid that opened recently, which has major staffing issues.

The customer service was great. All the people was very kind and friendly. The lady working the breakfast was unbelievable kind, fast, friendly and very good.

Housekeeping extremely rude, opening door and calling room saying get out we want to go home. When we still had 30 mins before check out.

Hotel staff said they didnt alow locals due to us being local, even after we had let them know we were evacuated from our home due to a gas leak they still wouldn't let us check in to our hotel. We had to have a other family member call and give them their ID to check us in. Even with me being a Dimond plus member they wouldnt alow it.

Excellent quick stay in Pueblo for a work trip! The hotel is nice and clean, breakfast was terrific, and the staff could not have been nicer! Ronnie was particularly helpful and accommodating!

The breakast lady is spectacular. . Would stay again

Everything about our stay was wonderful! The only thing we didn’t appreciate was that we could hear everything in the rooms near us, the walls are paper thin. Other than that, it was clean, safe and the staff was incredibly helpful and friendly!

Booked and paid room for my son and my friend. Friend was arriving late. Was told he could check in when he arrived. When he arrived at 12:30 am from driving all evening the "manager" on staff would not allow him to check into his room. He gave the guy my name and his name bcs he wasn't sure who I put the room under and showed his id.The room was under his name not mine. After about 5 minutes my friend got frustrated with the guy bcs he was making the check in process difficult. The clerk then proceeded to tell him he needed to leave the hotel. He didnt get to check in to his room nor stay in a room I already paid for. I have NO idea why he couldn't pull up the room. This morning the same clerk refused to connect me to my sons room bcs we were not able to get thro to him on his phone. It was urgent that we got ahold of him. We didn't know his room # so couldn't request it. The attendant refused to give me his room # or connect me to his room bcs I needed to show my id.The room was under my name and I paid for the room. I told him I could give him all my info as well as the cc to prove who I was. He refused. After 10 minutes I asked if he could call my sons room and give him a message and he said he could do that. Why not tell me that before I lost my mind?? I usually can deal with difficult people but this one sent me through the roof. If you want to get your patience tested go right ahead and stay here. Otherwis I would stay at the hotel right next door to them!

The hotel is conveniently located in Pueblo. The hotel has some minor wear and tear. Unfortunately the pool and spa were closed which was one of the reasons I booked, so that was disappointing. The floor and walls are thin and we could hear kids running most of the night. I also found a half empty beer can that was under the bed, so not sure on the quality of cleaning being done. The breakfast was disappointing, would love to see some non-pork options but I know this is a pretty common theme across chain hotels.

Very nice staff. Location is great if you have activities at CSUP.

The hotel is easy to access, felt much more secure and safer than the other hotels on the other side of the freeway. The highlight of our stay was the complimentary breakfast. We appreciated Helen and her amazing energy so much! The breakfast was the highest quality hotel breakfast we've had at this type of place in a long, long time. We'll come back just to enjoy starting our morning like that again!

The location is close to a lot of shopping and restaurants, and the breakfast and attendants were FANTASTIC! It was great to see security at night outside at the property as well.

Good place to spend the night. Clean, and the staff are very friendly. I will stay here from now on when visiting Pueblo. The area is very unsafe.

Very convenient to everything we wanted to do in Pueblo. The entire staff were wonderful to us.

Staff was very sweet and accommodating! One of the best hotel breakfasts around with lots of options. The lady working the breakfast was very friendly! Good part of town with lots of well known restaurants around. There’s also a Walmart that is on the same street! We had a great view with the mountains off in the distance!

Great location in the best part of town - safe-we enjoyed it

Good area and away from the interstate noise

Was just passing through on trip. Easy access to Highway. The hotel was nice and clean and no noise.

Clean room. Welcoming staff. Full breakfast with Helen attending the area. She was cheerful and did a thorough job keeping food stocked and tables clean.

We always have an amazing stay especially because of Ms Helen. The dining room and breakfast is so clean and delicious. She brings a sweet positive attitude to work every day. She’s a keeper!

Nice staff, clean place, but poorly maintained. Problems with HVAC, broken water fountains, bathroom fan didn't work, and the window blinds only operate with a remote control which was missing. Lousy breakfast too.

Breakfast was AMAZING

They have the best breakfast host in the business.

Very friendly staff. Facilities and room were clean. Breakfast was good. Ms. Hellen was excellent. She was friendly and very attentive. Kept everything stocked and clean. It was just a great stay.

The breakast lady is spectacular. . Would stay again

The breakfast was a little undercooked.

Staff was very sweet and accommodating! One of the best hotel breakfasts around with lots of options. The lady working the breakfast was very friendly! Good part of town with lots of well known restaurants around. There’s also a Walmart that is on the same street! We had a great view with the mountains off in the distance!

Very good breakfast quality and choices. Room clean and efficient. Helpful, friendly staff.