Hilton Garden Inn Richmond Airport

The room was excellent. There was a huge communication error as we needed a ride from the airport to the hotel. The front desk staff member who answered the phone told me the white van would have Hilton Garden Inn on it and would be there in 5 or 10 minutes. After 45 minutes I called again and they said the van would be right there. Well the van that showed up had Airport Hotel Shuttle on it, and NOT Hilton Garden Inn. We made a reservation for the shuttle back to the airport and it was exactly on time.

Room was clean. Staff was helpful.

The restaurant was o.k. but the room was not. Mattress was broken down on both sides so you had to sleep in middle or roll out. The toilet ran all night and kept us awake.

Upgrade on microwave needed.Interner went in and out

Staff was ok