Mantra Wollongong

Easy and very postive experience

Unfortunately, we had a very disappointing experience at this hotel. The room had an unpleasant smell, the fridge was not working, and the carpet was very dirty. The cabinets were outdated and the overall condition of the room did not feel clean. The air conditioner was located only in the hallway, so both bedrooms were extremely hot. The area was also very noisy, and we were unable to sleep properly. Because of the cleanliness concerns, we didn’t feel comfortable using most of the facilities in the room. Communication was good by email Not by phone .

work site outside

This is a very run down building that was purchased for complete reno inluding new beds and air-conditioning and painting, none have been started , bedding and air-conditioning was unacceptable for paying money(422)$ This a fraudulently behaviour on behalf of Mantra and hotels .com because they sell you a room with air condition but the hotel owners know that it doesnt work. So I ask you ? Isn't this selling something and getting paid but not honouring the commitment? The bed is ready for rubbish tip..ask the owners . They will tell you what they are doing .

Normally Mantra rooms are clean & modern. Mantra Wollongong was unfortunately very grotty from the time we entered reception to the time we left. Foyer needed a good sweep & mop, as did the elevator floor. Rooms were specious and beds comfortable, but lounges were stained, benches and furniture in need of a good wipe down, tiles in bathroom mouldy. The whole place needs a good refresh. I didn't realise the property allowed pets...saw 4 groups with large dogs taking them in and out of their rooms. We probably won't stay again unfortunately.