Sofitel Marrakech Palais Impérial & Spa
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From
344 US$
/ noche
Acerca de esta propiedad
Para un relax sin igual, nada como una visita al spa, que ofrece masajes, tratamientos corporales y tratamientos faciales. La diversión está asegurada en este alojamiento, que ofrece 4 piscinas al aire libre, 2 bañeras de hidromasaje y una ...
Servicios
Para un relax sin igual, nada como una visita al spa, que ofrece masajes, tratamientos corporales y tratamientos faciales. La diversión está asegurada en este alojamiento, que ofrece 4 piscinas al aire libre, 2 bañeras de hidromasaje y una discoteca. Otros servicios de este hotel de estilo art decó incluyen conexión a Internet wifi gratis, servicios de conserjería y servicio de cuidado infantil (de pago). Puedes utilizar el servicio de transporte disponible (de pago), que recorre una distancia de 10 km.
Servicios empresariales
Tendrás un centro de negocios, un servicio de limusina o coche con chófer y periódicos gratuitos en el vestíbulo a tu disposición. ¿Estás organizando un evento en Marrakech? En este hotel tienes a tu disposición 51 metros cuadrados de espacio con zona para conferencias y 6 salas de reuniones. Pagando un pequeño suplemento podrás aprovechar prestaciones como servicio de transporte al aeropuerto (ida y vuelta) disponible 24 horas y aparcamiento con asistencia gratuito.
Comida
Come algo en Le Jardin, uno de los 5 restaurantes de este hotel, o simplemente llama al servicio de habitaciones las 24 horas. Relájate con un refresco del bar junto a la piscina o de uno de los 3 bares con salón. El desayuno bufé, con un coste adicional, se ofrece de lunes a viernes de 07:00 a 10:30, mientras que los fines de semana el horario es de 07:00 a 11:00.
Habitaciones
Te sentirás como en tu propia casa en cualquiera de las 157 habitaciones con minibar y reproductor de DVD. Las camas cuentan con colchones con una capa de acolchado adicional, edredón de plumas y ropa de cama de alta calidad para descansar plácidamente. Las habitaciones disponen de balcón. Con la televisión LCD y la conexión wifi gratis, tendrás para elegir a la hora de entretenerte. El cuarto de baño está provisto de artículos de higiene personal de diseño y secadores de pelo.
Ubicación
Sofitel Marrakech Palais Imperial & Spa se encuentra en pleno centro de Marrakech, a solo 15 minutos a pie de Mezquita Koutoubia y Centro comercial Menara Mall. Además, este hotel para familias se encuentra a 1,4 km de Plaza de Yamaa el Fna y a 1,9 km de Palacio Dar el Bacha.
Qué hay cerca
Bab Jedid(0.1 millas)
Le Grand Casino de La Mamounia(0.2 millas)
Cyber Parc(0.3 millas)
Casino de Marrakech(0.4 millas)
Mezquita Koutoubia(0.5 millas)
Centro de Artesanía Marrakech(0.6 millas)
Avenida de Mohamed VI(0.6 millas)
Centro comercial Menara Mall(0.7 millas)
Palacio Dar el Bacha(0.8 millas)
Plaza de Yamaa el Fna(0.8 millas)
Bab Agnaou(0.9 millas)
Les Bains de Marrakech(0.9 millas)
Place du 16 Novembre(0.9 millas)
Place de la Jeunesse(0.9 millas)
Complejo Royal Tennis Harti(0.9 millas)
El aeropuerto más práctico para llegar a Sofitel Marrakech Palais Imperial & Spa se encuentra en Marrakech (RAK-Menara)(3 millas)
Aparcamiento
Restaurante
Piscina
Centro de negocios
Servicio de habitaciones
Servicio de aparcacoches
Ubicación
Rue Haroun Errachid - Quartier Hivernage, Marrakech, Marruecos
Bab Jedid (0.1 millas)
Le Grand Casino de La Mamounia (0.2 millas)
Cyber Parc (0.3 millas)
Casino de Marrakech (0.4 millas)
Mezquita Koutoubia (0.5 millas)
Centro de Artesanía Marrakech (0.6 millas)
Opciones de habitación
9
Suite junior, 1 cama de matrimonio grande, terraza (Contemporary )
Detalles de la oferta
1 Cama Doble Extragrande
Capacidad: 2
463 ft²
BalcónAire acondicionadoCalefacciónConexión Wi-Fi (gratuita)
8
Suite junior, 1 cama de matrimonio grande (Hivernage view)
Detalles de la oferta
1 Cama Doble Extragrande
Capacidad: 2
603 ft²
BalcónAire acondicionadoCalefacciónConexión Wi-Fi (gratuita)
13
Suite junior, 1 cama de matrimonio grande (Contemporary)
Detalles de la oferta
1 Cama Doble Extragrande
Capacidad: 2
463 ft²
BalcónAire acondicionadoCalefacciónConexión Wi-Fi (gratuita)
6
Habitación superior, balcón
Detalles de la oferta
1 Cama Doble Extragrande
2 Camas Individuales
Capacidad: 2
323 ft²
BalcónAire acondicionadoCalefacciónConexión Wi-Fi (gratuita)
7
Habitación Deluxe, 2 camas individuales, balcón (Garden Side)
Detalles de la oferta
2 Camas Individuales
Capacidad: 2
323 ft²
BalcónAire acondicionadoCalefacciónConexión Wi-Fi (gratuita)
6
Suite junior, 1 cama de matrimonio grande (Atlas)
Detalles de la oferta
1 Cama Doble Extragrande
Capacidad: 2
534 ft²
BalcónAire acondicionadoCalefacciónConexión Wi-Fi (gratuita)
15
Suite, 1 cama de matrimonio grande, balcón, vistas a la piscina (Prestige Agdal or Atlas view)
Detalles de la oferta
1 Cama Doble Extragrande
Capacidad: 2
463 ft²
BalcónAire acondicionadoCalefacciónConexión Wi-Fi (gratuita)
12
Suite presidencial, 2 habitaciones, terraza
Detalles de la oferta
2 Camas Dobles Extragrandes
Capacidad: 4
1921 ft²
BalcónZona de comedor independienteAire acondicionadoCalefacciónConexión Wi-Fi (gratuita)
12
Ático, varias camas, terraza (Koutoubia View)
Detalles de la oferta
2 Camas Dobles Extragrandes
Capacidad: 4
2239 ft²
BalcónZona de comedor independienteAire acondicionadoCalefacciónConexión Wi-Fi (gratuita)
10
Habitación Deluxe, 1 cama de matrimonio grande, balcón (Contemporary)
Detalles de la oferta
1 Cama Doble Extragrande
Capacidad: 2
431 ft²
BalcónAire acondicionadoCalefacciónConexión Wi-Fi (gratuita)
8
Suite, 2 camas dobles, balcón (Pool or Atlas view)
Detalles de la oferta
2 Camas Dobles
Capacidad: 4
463 ft²
BalcónAire acondicionadoCalefacciónConexión Wi-Fi (gratuita)
12
Suite superior, 1 cama de matrimonio grande (Prestige)
Detalles de la oferta
1 Cama Doble Extragrande
Capacidad: 2
890 ft²
BalcónAire acondicionadoCalefacciónConexión Wi-Fi (gratuita)
15
Habitación clásica, 1 cama de matrimonio grande, balcón (Contemporary)
Detalles de la oferta
1 Cama Doble Extragrande
Capacidad: 2
355 ft²
BalcónAire acondicionadoCalefacciónConexión Wi-Fi (gratuita)
Reseñas de los huéspedes sobre Sofitel Marrakech Palais Impérial & Spa
8.1
Muy bueno
Basado en 827 comentarios verificados
¿Quién se queda aquí?
Trabajo
10%
Pareja
40%
Familia
23%
Grupo
21%
Solo/a
3%
Opiniones de los huéspedes
Resumen generado por IA en función de reseñas recientes de los huéspedes.
En el Sofitel Marrakech Palais Impérial & Spa, los huéspedes elogian constantemente los hermosos jardines, las impresionantes piscinas y la ubicación céntrica. Sin embargo, las opiniones sobre el servicio, el mantenimiento de las habitaciones y las políticas varían ampliamente, lo que crea una experiencia mixta que depende en gran medida de las expectativas y la ubicación de la habitación.
Más información¿Te ha sido útil?
Opiniones de los huéspedes
En el Sofitel Marrakech Palais Impérial & Spa, los huéspedes elogian constantemente los hermosos jardines, las impresionantes piscinas y la ubicación céntrica. Sin embargo, las opiniones sobre el servicio, el mantenimiento de las habitaciones y las políticas varían ampliamente, lo que crea una experiencia mixta que depende en gran medida de las expectativas y la ubicación de la habitación.
El desayuno destaca, y muchos huéspedes encuentran al personal amable y servicial. Las frustraciones comunes incluyen un registro de entrada lento o desorganizado, ruido de la vida nocturna cercana y políticas estrictas o confusas con respecto al acceso a la piscina y la comida o bebida externa. Espere instalaciones impecables y una base central, pero la consistencia del servicio y la asignación de habitaciones pueden definir su estancia.
¿Te ha sido útil?
Resumen generado por IA en función de reseñas recientes de los huéspedes.
Instalaciones
Los huéspedes elogian constantemente las piscinas, los jardines y las instalaciones en general. Algunos mencionan el acceso restringido a la piscina más pequeña climatizada y experiencias mixtas con el spa y la vida nocturna del hotel.
Reseñas de huéspedes relacionadas
6
Neil
10 oct 2024
·
Se alojó 5 noches
The hotel was well positioned and had a lovely garden and pool area. We had a junior suite which was very comfortable with balcony and good view. For a hotel of its status and daily charges, we were however, very disappointed with the limited restaurant choices. The pool bar/ restaurant was fine but the dinner options were very limited. We also did not like the digital menus which were difficult to load and use. We arrived from the airport at around 10.30am on the 5th October but were not able to access our room until 3pm. There was no apology offered or any attempt made to make us feel at home. I consider that this attitude was not in keeping with the perceived services offered by a 5 star hotel. The restaurant and bar service on the other hand was generally very good. In summary if asked, I could not recommend the hotel to any of my friends and would not choose to stay there again if I returned to Marrakech.
The hotel was well positioned and had a lovely garden and pool area. We had a junior suite which was very comfortable with balcony and good view. For a hotel of its status and daily charges, we were however, very disappointed with the limited restaurant choices. The pool bar/ restaurant was fine but the dinner options were very limited. We also did not like the digital menus which were difficult to load and use. We arrived from the airport at around 10.30am on the 5th October but were not able to access our room until 3pm. There was no apology offered or any attempt made to make us feel at home. I consider that this attitude was not in keeping with the perceived services offered by a 5 star hotel. The restaurant and bar service on the other hand was generally very good. In summary if asked, I could not recommend the hotel to any of my friends and would not choose to stay there again if I returned to Marrakech.
8
Tanweer
13 mar 2024
·
Se alojó 3 noches
Stunning building and is high end luxury in the lobbies and stunning grounds, but room was very basic compared to the expected standards. Staff super friendly, respectful and helpful. Bed was so great and comfortable. Just felt for the price and expected 5 star experience it fell short of the mark for me.
Stunning building and is high end luxury in the lobbies and stunning grounds, but room was very basic compared to the expected standards. Staff super friendly, respectful and helpful. Bed was so great and comfortable. Just felt for the price and expected 5 star experience it fell short of the mark for me.
10
Mariana
13 oct 2025
·
Se alojó 2 noches
Love the heated pool and the location!
Love the heated pool and the location!
8
Duncan
2 nov 2024
·
Se alojó 4 noches
At check-out bill was padded with extra charges for mini bar which I did not use. This has happened to me before in Morocco. Check your bill. Service in night club was extremely slow, almost non-existent. Music was so loud you had to write to order anything. Conversation was impossible. I was granted access to the smaller heated pool, which I appreciated, but was told access was normally limited to members of a special club. Considering what I paid, access to the pool, should not have been restricted. The larger pool was much less interesting.
At check-out bill was padded with extra charges for mini bar which I did not use. This has happened to me before in Morocco. Check your bill. Service in night club was extremely slow, almost non-existent. Music was so loud you had to write to order anything. Conversation was impossible. I was granted access to the smaller heated pool, which I appreciated, but was told access was normally limited to members of a special club. Considering what I paid, access to the pool, should not have been restricted. The larger pool was much less interesting.
10
Sean
29 sept 2025
·
Se alojó 6 noches
Fantastic facilities, service and location. Will be back again soon.
Fantastic facilities, service and location. Will be back again soon.
6
Adam
14 oct 2025
·
Se alojó 5 noches
Nice grounds, little dated but nicely kept up hotel. Really nice pool area and grounds, well located within Marrakesh. What's truly lacking is the service. 1. The driver to the airport didn't turn up for 20 minutes and the hotel didn't pick up the phone. Not a nice welcome. 2. Random man walk into your room without knocking at 22:30 in the evening with 'waters'. Strange timing & knocking definitely needed. 3. Do not disturb sign totally disregarded. Again, without knocking a woman barges into the room in the morning, searching for another guest. When sent out, reception calls calling that other guest's name (totally different from mine). They could have easily check who is staying in the room, should not have disregarded the do not disturb sign etc. Somehow staff also make a point of not greeting anyone, just looking the other way when one says hello.
Nice grounds, little dated but nicely kept up hotel. Really nice pool area and grounds, well located within Marrakesh. What's truly lacking is the service. 1. The driver to the airport didn't turn up for 20 minutes and the hotel didn't pick up the phone. Not a nice welcome. 2. Random man walk into your room without knocking at 22:30 in the evening with 'waters'. Strange timing & knocking definitely needed. 3. Do not disturb sign totally disregarded. Again, without knocking a woman barges into the room in the morning, searching for another guest. When sent out, reception calls calling that other guest's name (totally different from mine). They could have easily check who is staying in the room, should not have disregarded the do not disturb sign etc. Somehow staff also make a point of not greeting anyone, just looking the other way when one says hello.
8
richard
31 mar 2025
·
Se alojó 2 noches
The Hotel facilities are excellent. However, staff and service are just about average. Service is slow. Finding table at breakfast or a seat by the pool was very difficult. Staff were less than helpful in this respect. We stayed in a suite. Cost high but service did not match this
The Hotel facilities are excellent. However, staff and service are just about average. Service is slow. Finding table at breakfast or a seat by the pool was very difficult. Staff were less than helpful in this respect. We stayed in a suite. Cost high but service did not match this
10
patricia
10 abr 2025
·
Se alojó 3 noches
Very well located, Confortable rooms, beautiful gardens
Very well located, Confortable rooms, beautiful gardens
10
Manishkumar
30 nov 2025
·
Se alojó 4 noches
Good location and excellent facilities
Good location and excellent facilities
10
Jennelle
14 sept 2024
·
Se alojó 1 noche
They took such good care of us great beds and pool. I slept so well. Spa is wonderful and well priced. Gift shop is great walking distance to a few malls and such. Carriage ride close by. We definitely felt safe and cared for.
They took such good care of us great beds and pool. I slept so well. Spa is wonderful and well priced. Gift shop is great walking distance to a few malls and such. Carriage ride close by. We definitely felt safe and cared for.
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Resumen generado por IA en función de reseñas recientes de los huéspedes.
Limpieza
Las opiniones sobre la limpieza son variadas: muchos señalan habitaciones y áreas comunes muy limpias, mientras que otros informan sobre alfombras sucias, baños con moho y un servicio de limpieza inconsistente.
Reseñas de huéspedes relacionadas
10
Ruifeng
13 oct 2024
·
Se alojó 3 noches
Clean, very good breakfast, good location
Clean, very good breakfast, good location
6
Ali
2 sept 2024
·
Se alojó 3 noches
While we loved our stay in Marrakech, the Sofitel brand here was not up to par. The housekeeping and wait staff are very kind and service-oriented. I won’t go into the details, but I believe that upkeep needs to become first priority in order to keep the Sofitel brand to standard. The appearance and lobby feel Sofitel, the inside is Best Western.
While we loved our stay in Marrakech, the Sofitel brand here was not up to par. The housekeeping and wait staff are very kind and service-oriented. I won’t go into the details, but I believe that upkeep needs to become first priority in order to keep the Sofitel brand to standard. The appearance and lobby feel Sofitel, the inside is Best Western.
10
Naryis
12 dic 2025
·
Se alojó 1 noche
Me and my husband stayed here for one night. The hotel itself is beautiful, spacious, and very nice. The breakfast was amazing. The only issue was that, for the price you’re paying for a single night, you wouldn’t expect certain problems. The curtain in our bedroom was torn, and the shower’s on/off switch was coming loose. You’d think you wouldn’t encounter issues like these in a five-star hotel
Me and my husband stayed here for one night. The hotel itself is beautiful, spacious, and very nice. The breakfast was amazing. The only issue was that, for the price you’re paying for a single night, you wouldn’t expect certain problems. The curtain in our bedroom was torn, and the shower’s on/off switch was coming loose. You’d think you wouldn’t encounter issues like these in a five-star hotel
4
MANUEL
22 dic 2025
·
Se alojó 2 noches
Ruidosa, alfombra sucia, baño deteriorados.
Ruidosa, alfombra sucia, baño deteriorados.
4
Adriana
17 may 2025
·
Se alojó 3 noches
Very dirty, shower didn’t drain, bathroom was moldy, floor was filthy, service horrendous.
Very dirty, shower didn’t drain, bathroom was moldy, floor was filthy, service horrendous.
10
Roberto
22 nov 2025
·
Se alojó 7 noches
Room was exceptional and very clean. Without exception the staff were friendly, helpful and respectful.
Room was exceptional and very clean. Without exception the staff were friendly, helpful and respectful.
10
NORA
4 sept 2024
·
Se alojó 1 noche
Nous avons été acceuilli part une charmante demoiselle le 31 aout, l'ensemble du personnel est au petit soin. La chambre que nous avons eu etait trés propre, bien équipée et agréable, côté piscine avec un joli bacon, un vrai bonheur. Le petit dejuener au top avec des produits de qualité, et bravo a notre cuisto ( le monsieur qui prépare les oeufs )chanteur qui met l'ambiance et un magnifique sourire !!! L'hôtel est situé dans un quartier très prisé de Marrakech non loin de la place Djamel Efna et le soir, nous avons pu sortir a pied a coté de restaurants et de l'annimation nocture de cette jolie ville Marocaine. Merci pour votre acceuil chalereux Houria & Nora
Nous avons été acceuilli part une charmante demoiselle le 31 aout, l'ensemble du personnel est au petit soin. La chambre que nous avons eu etait trés propre, bien équipée et agréable, côté piscine avec un joli bacon, un vrai bonheur. Le petit dejuener au top avec des produits de qualité, et bravo a notre cuisto ( le monsieur qui prépare les oeufs )chanteur qui met l'ambiance et un magnifique sourire !!! L'hôtel est situé dans un quartier très prisé de Marrakech non loin de la place Djamel Efna et le soir, nous avons pu sortir a pied a coté de restaurants et de l'annimation nocture de cette jolie ville Marocaine. Merci pour votre acceuil chalereux Houria & Nora
10
CATHERINE
14 sept 2024
·
Se alojó 2 noches
Beautiful clean property, close to all major monuments, friendly professional staff. Will definitely go back.
Beautiful clean property, close to all major monuments, friendly professional staff. Will definitely go back.
8
Siddik
22 dic 2024
·
Se alojó 5 noches
Nous sommes arrivés mardi et reparti dimanche le problème à notre arrivée belle accueil ensuite une fois installé ce n’était plus la même obligé de réclamer des serviettes car nous étions 2 et on nous mettait 1 seule serviette, nous avons réclamé du café 3 jours de suite et rien pour finir la réception que j’ai eut au téléphone me répond que le café est payant j’ai répondu ce n’est pas la question quand on prend une suite à plus de 500€ la nuit on n’est pas à un café près.
Nous sommes arrivés mardi et reparti dimanche le problème à notre arrivée belle accueil ensuite une fois installé ce n’était plus la même obligé de réclamer des serviettes car nous étions 2 et on nous mettait 1 seule serviette, nous avons réclamé du café 3 jours de suite et rien pour finir la réception que j’ai eut au téléphone me répond que le café est payant j’ai répondu ce n’est pas la question quand on prend une suite à plus de 500€ la nuit on n’est pas à un café près.
4
Jocelyn
29 ene 2025
·
Se alojó 7 noches
The staff was extremely non responsive and unaccommodating. We had several basic requests and the staff took sometimes over 2 hrs to respond. The housekeeping was HORRIBLE!!! Floor was not vacuumed. No wash cloths, linens on the bed were not changed daily. Coffee pot not cleaned and water wasn’t refreshed. The men that worked at the front desk were VERY RUDE and abrasive, from being questioned. I was not happy with this property.
The staff was extremely non responsive and unaccommodating. We had several basic requests and the staff took sometimes over 2 hrs to respond. The housekeeping was HORRIBLE!!! Floor was not vacuumed. No wash cloths, linens on the bed were not changed daily. Coffee pot not cleaned and water wasn’t refreshed. The men that worked at the front desk were VERY RUDE and abrasive, from being questioned. I was not happy with this property.
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Resumen generado por IA en función de reseñas recientes de los huéspedes.
Habitaciones
Las habitaciones suelen ser cómodas y espaciosas, con buenas camas y vistas. Varios huéspedes mencionan el ruido de la vida nocturna cercana, una decoración oscura o anticuada, discrepancias en las vistas al hacer el check-in y pequeños problemas de mantenimiento.
Reseñas de huéspedes relacionadas
10
Laetitia
20 mar 2025
·
Se alojó 4 noches
J ai réservé une chambre de luxe avec vue et j ai eu une chambre avec vue sur la route Donc on a demandé à changer de chambre et cela avec un supplément La 2 eme chambre était super avec vue jardin et piscine et très confortable
J ai réservé une chambre de luxe avec vue et j ai eu une chambre avec vue sur la route Donc on a demandé à changer de chambre et cela avec un supplément La 2 eme chambre était super avec vue jardin et piscine et très confortable
6
Neil
10 oct 2024
·
Se alojó 5 noches
The hotel was well positioned and had a lovely garden and pool area. We had a junior suite which was very comfortable with balcony and good view. For a hotel of its status and daily charges, we were however, very disappointed with the limited restaurant choices. The pool bar/ restaurant was fine but the dinner options were very limited. We also did not like the digital menus which were difficult to load and use. We arrived from the airport at around 10.30am on the 5th October but were not able to access our room until 3pm. There was no apology offered or any attempt made to make us feel at home. I consider that this attitude was not in keeping with the perceived services offered by a 5 star hotel. The restaurant and bar service on the other hand was generally very good. In summary if asked, I could not recommend the hotel to any of my friends and would not choose to stay there again if I returned to Marrakech.
The hotel was well positioned and had a lovely garden and pool area. We had a junior suite which was very comfortable with balcony and good view. For a hotel of its status and daily charges, we were however, very disappointed with the limited restaurant choices. The pool bar/ restaurant was fine but the dinner options were very limited. We also did not like the digital menus which were difficult to load and use. We arrived from the airport at around 10.30am on the 5th October but were not able to access our room until 3pm. There was no apology offered or any attempt made to make us feel at home. I consider that this attitude was not in keeping with the perceived services offered by a 5 star hotel. The restaurant and bar service on the other hand was generally very good. In summary if asked, I could not recommend the hotel to any of my friends and would not choose to stay there again if I returned to Marrakech.
8
Willi
5 may 2025
·
Se alojó 4 noches
Leider erhielten wir nicht exakt das von uns gebuchte Zimmer: Gebucht: Balkon mit Aussicht Erhalten: Terrasse im Parterre mit Blick zur Strasse Ansonsten alles bestens: Sehr nettes, hilfsbereites Personal, guter Duft im ganzen Hotel, sehr schöne Aussenanlagen mit Pools…
Leider erhielten wir nicht exakt das von uns gebuchte Zimmer: Gebucht: Balkon mit Aussicht Erhalten: Terrasse im Parterre mit Blick zur Strasse Ansonsten alles bestens: Sehr nettes, hilfsbereites Personal, guter Duft im ganzen Hotel, sehr schöne Aussenanlagen mit Pools…
10
Naryis
12 dic 2025
·
Se alojó 1 noche
Me and my husband stayed here for one night. The hotel itself is beautiful, spacious, and very nice. The breakfast was amazing. The only issue was that, for the price you’re paying for a single night, you wouldn’t expect certain problems. The curtain in our bedroom was torn, and the shower’s on/off switch was coming loose. You’d think you wouldn’t encounter issues like these in a five-star hotel
Me and my husband stayed here for one night. The hotel itself is beautiful, spacious, and very nice. The breakfast was amazing. The only issue was that, for the price you’re paying for a single night, you wouldn’t expect certain problems. The curtain in our bedroom was torn, and the shower’s on/off switch was coming loose. You’d think you wouldn’t encounter issues like these in a five-star hotel
6
Jawher Ben
31 ago 2024
·
Se alojó 3 noches
I had to wait till 5:30pm to check in as my room was not ready. Garden view rooms were next to a nightclub and was always woken up in the middle of night by fighting and noisy revellers. Not much of of a quite weekend trip.
I had to wait till 5:30pm to check in as my room was not ready. Garden view rooms were next to a nightclub and was always woken up in the middle of night by fighting and noisy revellers. Not much of of a quite weekend trip.
8
Tanweer
13 mar 2024
·
Se alojó 3 noches
Stunning building and is high end luxury in the lobbies and stunning grounds, but room was very basic compared to the expected standards. Staff super friendly, respectful and helpful. Bed was so great and comfortable. Just felt for the price and expected 5 star experience it fell short of the mark for me.
Stunning building and is high end luxury in the lobbies and stunning grounds, but room was very basic compared to the expected standards. Staff super friendly, respectful and helpful. Bed was so great and comfortable. Just felt for the price and expected 5 star experience it fell short of the mark for me.
8
rusmir
23 ene 2025
·
Se alojó 6 noches
Breakfast was amazing, mattress horrible. They moved us to different room it was slightly better
Breakfast was amazing, mattress horrible. They moved us to different room it was slightly better
10
patricia
10 abr 2025
·
Se alojó 3 noches
Very well located, Confortable rooms, beautiful gardens
Very well located, Confortable rooms, beautiful gardens
2
David
30 may 2024
·
Se alojó 2 noches
Notre séjour à Marrakech a été totalement déconcertant. En raison d'un séminaire de start-up, les prix avaient été multipliés par quatre, et nous avons payé 1250 € pour deux nuits sans petit-déjeuner. Le pire, c'est que l'hôtel se trouve en face d'une discothèque, rendant impossible tout sommeil avant 4 heures du matin. Après nos réclamations, le directeur Amine a changé nos chambres. Cependant, la nouvelle chambre était également située en face de la discothèque, mais à un étage supérieur. Nous avons voulu quitter l'établissement pour changer d'hôtel, mais le directeur nous a informés qu'un remboursement n'était pas possible car nous avions réservé via Hotels.com, et que nous devions donc terminer notre séjour. Il nous a offert une remise de 20 % sur les extras, soit 90 €, pour un total de 1600 € réglés pour deux nuits. Je déconseille fortement cet établissement si vous souhaitez dormir au calme. Le directeur nous a clairement indiqué que la direction du groupe Accor était au courant du problème, mais en attendant, ils encaissent des prix exorbitants sans prévenir les clients.
Notre séjour à Marrakech a été totalement déconcertant. En raison d'un séminaire de start-up, les prix avaient été multipliés par quatre, et nous avons payé 1250 € pour deux nuits sans petit-déjeuner. Le pire, c'est que l'hôtel se trouve en face d'une discothèque, rendant impossible tout sommeil avant 4 heures du matin. Après nos réclamations, le directeur Amine a changé nos chambres. Cependant, la nouvelle chambre était également située en face de la discothèque, mais à un étage supérieur. Nous avons voulu quitter l'établissement pour changer d'hôtel, mais le directeur nous a informés qu'un remboursement n'était pas possible car nous avions réservé via Hotels.com, et que nous devions donc terminer notre séjour. Il nous a offert une remise de 20 % sur les extras, soit 90 €, pour un total de 1600 € réglés pour deux nuits. Je déconseille fortement cet établissement si vous souhaitez dormir au calme. Le directeur nous a clairement indiqué que la direction du groupe Accor était au courant du problème, mais en attendant, ils encaissent des prix exorbitants sans prévenir les clients.
6
Mousa
18 sept 2024
·
Se alojó 2 noches
The property is expensive. The room is dull and dark. There isn’t much sunshine entering the room from the windows. Surprised to know that there was no bidet in the suite. There is a lot of not utilized space allocation in the lobby and corridors. Not the best of experience.
The property is expensive. The room is dull and dark. There isn’t much sunshine entering the room from the windows. Surprised to know that there was no bidet in the suite. There is a lot of not utilized space allocation in the lobby and corridors. Not the best of experience.
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Resumen generado por IA en función de reseñas recientes de los huéspedes.
Servicio
Muchos huéspedes elogian al personal amable y servicial. Sin embargo, los informes recurrentes citan un registro de entrada lento o desorganizado, una capacidad de respuesta inconsistente, ocasional grosería o una aplicación inflexible de las políticas y algunos problemas de facturación.
Reseñas de huéspedes relacionadas
6
roderick
16 mar 2025
·
Se alojó 6 noches
It is a wonderful hotel, only let down by downright unhelpful and inefficient reception staff. They should realise that the guests are their most important asset and attend to them with a little more alacrity
It is a wonderful hotel, only let down by downright unhelpful and inefficient reception staff. They should realise that the guests are their most important asset and attend to them with a little more alacrity
10
Roberto
22 nov 2025
·
Se alojó 7 noches
Room was exceptional and very clean. Without exception the staff were friendly, helpful and respectful.
Room was exceptional and very clean. Without exception the staff were friendly, helpful and respectful.
2
Rafic
24 ago 2024
·
Se alojó 1 noche
The check in was very slow and unorganised, I had to go through three persons, after an hour of wait, I asked for the manager and this is when I was able to check in.
The check in was very slow and unorganised, I had to go through three persons, after an hour of wait, I asked for the manager and this is when I was able to check in.
4
lamiae
27 oct 2025
·
Se alojó 1 noche
Dommage Que les halls de l hitel et les chambres sont un peu sombre Les placards ont besoin d un peu d entretien Le seule soucis c est au niveau de Check in c était long et nous avons eu la chambre qu a 16h Sinon c est bon
Dommage Que les halls de l hitel et les chambres sont un peu sombre Les placards ont besoin d un peu d entretien Le seule soucis c est au niveau de Check in c était long et nous avons eu la chambre qu a 16h Sinon c est bon
6
Adam
14 oct 2025
·
Se alojó 5 noches
Nice grounds, little dated but nicely kept up hotel. Really nice pool area and grounds, well located within Marrakesh. What's truly lacking is the service. 1. The driver to the airport didn't turn up for 20 minutes and the hotel didn't pick up the phone. Not a nice welcome. 2. Random man walk into your room without knocking at 22:30 in the evening with 'waters'. Strange timing & knocking definitely needed. 3. Do not disturb sign totally disregarded. Again, without knocking a woman barges into the room in the morning, searching for another guest. When sent out, reception calls calling that other guest's name (totally different from mine). They could have easily check who is staying in the room, should not have disregarded the do not disturb sign etc. Somehow staff also make a point of not greeting anyone, just looking the other way when one says hello.
Nice grounds, little dated but nicely kept up hotel. Really nice pool area and grounds, well located within Marrakesh. What's truly lacking is the service. 1. The driver to the airport didn't turn up for 20 minutes and the hotel didn't pick up the phone. Not a nice welcome. 2. Random man walk into your room without knocking at 22:30 in the evening with 'waters'. Strange timing & knocking definitely needed. 3. Do not disturb sign totally disregarded. Again, without knocking a woman barges into the room in the morning, searching for another guest. When sent out, reception calls calling that other guest's name (totally different from mine). They could have easily check who is staying in the room, should not have disregarded the do not disturb sign etc. Somehow staff also make a point of not greeting anyone, just looking the other way when one says hello.
10
velmurugan
23 dic 2024
·
Se alojó 2 noches
Best hotel i have ever stayed. Amazing service and you were made to feel luxury from the checkin to check out. All staffs friendly and got personalised service. Location is perfect and worth the amount you pay. it made the holiday special
Best hotel i have ever stayed. Amazing service and you were made to feel luxury from the checkin to check out. All staffs friendly and got personalised service. Location is perfect and worth the amount you pay. it made the holiday special
6
mithu
7 dic 2024
·
Se alojó 1 noche
You need to be careful about their charges. My room was paid in advance via Expedia. I had to pay only local tax. They took the credit card info as a hold and one day after I see that they have charged the whole amount t again via my credit card. Fortunately I was coming back to Marrakech again and complained and they reversed the charge. If I left the country I’m sure it would have been a headache to get a refund. Please make sure that they do not double charge you. Other than that the service was good.
You need to be careful about their charges. My room was paid in advance via Expedia. I had to pay only local tax. They took the credit card info as a hold and one day after I see that they have charged the whole amount t again via my credit card. Fortunately I was coming back to Marrakech again and complained and they reversed the charge. If I left the country I’m sure it would have been a headache to get a refund. Please make sure that they do not double charge you. Other than that the service was good.
10
Carey
24 jun 2025
·
Se alojó 3 noches
Amazing! Front desk and concierge were very accommodating. The location of hotel was walking distance to all the hot spots! Hotel is stunning, pool food was delish I can’t wait to return!
Amazing! Front desk and concierge were very accommodating. The location of hotel was walking distance to all the hot spots! Hotel is stunning, pool food was delish I can’t wait to return!
8
Shabaz M
1 dic 2024
·
Se alojó 3 noches
Staff at the hotel are way laid back, no rush in getting things solved especially when you need to get things done.
Staff at the hotel are way laid back, no rush in getting things solved especially when you need to get things done.
6
Shaheen
29 jul 2025
·
Se alojó 3 noches
Beautiful property, great location, safe neighbourhood. Lovely rooms. Meal at SO Lounge was delicious. Didn’t feel the same with lunch by the pool or the breakfast. In terms of service, it always felt as if what we asked for was a bother - I asked for a clarification since I had booked a room that included breakfast (had the email to confirm), they said it wasn’t included and that they would connect with the reservations team to determine the problem. Never heard from anyone with any clarification.
Beautiful property, great location, safe neighbourhood. Lovely rooms. Meal at SO Lounge was delicious. Didn’t feel the same with lunch by the pool or the breakfast. In terms of service, it always felt as if what we asked for was a bother - I asked for a clarification since I had booked a room that included breakfast (had the email to confirm), they said it wasn’t included and that they would connect with the reservations team to determine the problem. Never heard from anyone with any clarification.
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Resumen generado por IA en función de reseñas recientes de los huéspedes.
Ubicación
Ubicación céntrica y accesible a pie cerca de los principales lugares de interés y con fácil acceso a taxis. Algunas reseñas advierten sobre el ruido nocturno de los bares cercanos y una discoteca.
Reseñas de huéspedes relacionadas
10
Ruifeng
13 oct 2024
·
Se alojó 3 noches
Clean, very good breakfast, good location
Clean, very good breakfast, good location
8
Hassan
11 jul 2025
·
Se alojó 8 noches
Er nydelig sted men helt utrolig beliggenhet! Sentralt mye fint rundt hotellet ligger i et fint området. Hotellet i seg selv er vakkert med fine fasiliteter og nydelige rom! Det som drar dette hotellet ned fra 5/5 til 4/5 for meg er reglen på mat og drikke. Det var ikke lov og ta med noe form for mat inn på hotellet. Alt på hotellet var utrolig priset. 1 liter med vann og 0,33 ML cola kostet oss 25 euro! Dette syns jeg var litt i overkant.
Er nydelig sted men helt utrolig beliggenhet! Sentralt mye fint rundt hotellet ligger i et fint området. Hotellet i seg selv er vakkert med fine fasiliteter og nydelige rom! Det som drar dette hotellet ned fra 5/5 til 4/5 for meg er reglen på mat og drikke. Det var ikke lov og ta med noe form for mat inn på hotellet. Alt på hotellet var utrolig priset. 1 liter med vann og 0,33 ML cola kostet oss 25 euro! Dette syns jeg var litt i overkant.
6
Jawher Ben
31 ago 2024
·
Se alojó 3 noches
I had to wait till 5:30pm to check in as my room was not ready. Garden view rooms were next to a nightclub and was always woken up in the middle of night by fighting and noisy revellers. Not much of of a quite weekend trip.
I had to wait till 5:30pm to check in as my room was not ready. Garden view rooms were next to a nightclub and was always woken up in the middle of night by fighting and noisy revellers. Not much of of a quite weekend trip.
10
Youssef MHamdi
28 ago 2024
·
Se alojó 4 noches
Lovely location and wonderful staff in all departments.
Lovely location and wonderful staff in all departments.
10
Savvas
10 abr 2024
·
Se alojó 5 noches
Nicely located at a quiet neighbourhood and still possible to walk to the city centre. Personnel was very helpful and friendly and the breakfast quite good quality and choice.
Nicely located at a quiet neighbourhood and still possible to walk to the city centre. Personnel was very helpful and friendly and the breakfast quite good quality and choice.
10
patricia
10 abr 2025
·
Se alojó 3 noches
Very well located, Confortable rooms, beautiful gardens
Very well located, Confortable rooms, beautiful gardens
10
Jose Rodrigo
27 jul 2024
·
Se alojó 2 noches
Ubicación excelente, el área de la alberca y sus jardines está excelente. Caminando en 15 minutos está cerca muchísimas cosas turísticas
Ubicación excelente, el área de la alberca y sus jardines está excelente. Caminando en 15 minutos está cerca muchísimas cosas turísticas
2
David
30 may 2024
·
Se alojó 2 noches
Notre séjour à Marrakech a été totalement déconcertant. En raison d'un séminaire de start-up, les prix avaient été multipliés par quatre, et nous avons payé 1250 € pour deux nuits sans petit-déjeuner. Le pire, c'est que l'hôtel se trouve en face d'une discothèque, rendant impossible tout sommeil avant 4 heures du matin. Après nos réclamations, le directeur Amine a changé nos chambres. Cependant, la nouvelle chambre était également située en face de la discothèque, mais à un étage supérieur. Nous avons voulu quitter l'établissement pour changer d'hôtel, mais le directeur nous a informés qu'un remboursement n'était pas possible car nous avions réservé via Hotels.com, et que nous devions donc terminer notre séjour. Il nous a offert une remise de 20 % sur les extras, soit 90 €, pour un total de 1600 € réglés pour deux nuits. Je déconseille fortement cet établissement si vous souhaitez dormir au calme. Le directeur nous a clairement indiqué que la direction du groupe Accor était au courant du problème, mais en attendant, ils encaissent des prix exorbitants sans prévenir les clients.
Notre séjour à Marrakech a été totalement déconcertant. En raison d'un séminaire de start-up, les prix avaient été multipliés par quatre, et nous avons payé 1250 € pour deux nuits sans petit-déjeuner. Le pire, c'est que l'hôtel se trouve en face d'une discothèque, rendant impossible tout sommeil avant 4 heures du matin. Après nos réclamations, le directeur Amine a changé nos chambres. Cependant, la nouvelle chambre était également située en face de la discothèque, mais à un étage supérieur. Nous avons voulu quitter l'établissement pour changer d'hôtel, mais le directeur nous a informés qu'un remboursement n'était pas possible car nous avions réservé via Hotels.com, et que nous devions donc terminer notre séjour. Il nous a offert une remise de 20 % sur les extras, soit 90 €, pour un total de 1600 € réglés pour deux nuits. Je déconseille fortement cet établissement si vous souhaitez dormir au calme. Le directeur nous a clairement indiqué que la direction du groupe Accor était au courant du problème, mais en attendant, ils encaissent des prix exorbitants sans prévenir les clients.
10
Carey
24 jun 2025
·
Se alojó 3 noches
Amazing! Front desk and concierge were very accommodating. The location of hotel was walking distance to all the hot spots! Hotel is stunning, pool food was delish I can’t wait to return!
Amazing! Front desk and concierge were very accommodating. The location of hotel was walking distance to all the hot spots! Hotel is stunning, pool food was delish I can’t wait to return!
10
adam
29 abr 2024
·
Se alojó 7 noches
Very nice and clean friendly staff it has everything you need to enjoy your holiday close to main old city and shopping areas and restaurants and clubs amazing views. I love it
Very nice and clean friendly staff it has everything you need to enjoy your holiday close to main old city and shopping areas and restaurants and clubs amazing views. I love it
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Resumen generado por IA en función de reseñas recientes de los huéspedes.
Comida
El desayuno es elogiado con frecuencia por su calidad y variedad. Varios huéspedes señalan un servicio lento en el bar o en el desayuno, opciones limitadas para la cena con menús QR, precios elevados y normas estrictas contra la comida y la bebida externa.
Reseñas de huéspedes relacionadas
6
Neil
10 oct 2024
·
Se alojó 5 noches
The hotel was well positioned and had a lovely garden and pool area. We had a junior suite which was very comfortable with balcony and good view. For a hotel of its status and daily charges, we were however, very disappointed with the limited restaurant choices. The pool bar/ restaurant was fine but the dinner options were very limited. We also did not like the digital menus which were difficult to load and use. We arrived from the airport at around 10.30am on the 5th October but were not able to access our room until 3pm. There was no apology offered or any attempt made to make us feel at home. I consider that this attitude was not in keeping with the perceived services offered by a 5 star hotel. The restaurant and bar service on the other hand was generally very good. In summary if asked, I could not recommend the hotel to any of my friends and would not choose to stay there again if I returned to Marrakech.
The hotel was well positioned and had a lovely garden and pool area. We had a junior suite which was very comfortable with balcony and good view. For a hotel of its status and daily charges, we were however, very disappointed with the limited restaurant choices. The pool bar/ restaurant was fine but the dinner options were very limited. We also did not like the digital menus which were difficult to load and use. We arrived from the airport at around 10.30am on the 5th October but were not able to access our room until 3pm. There was no apology offered or any attempt made to make us feel at home. I consider that this attitude was not in keeping with the perceived services offered by a 5 star hotel. The restaurant and bar service on the other hand was generally very good. In summary if asked, I could not recommend the hotel to any of my friends and would not choose to stay there again if I returned to Marrakech.
8
Hassan
11 jul 2025
·
Se alojó 8 noches
Er nydelig sted men helt utrolig beliggenhet! Sentralt mye fint rundt hotellet ligger i et fint området. Hotellet i seg selv er vakkert med fine fasiliteter og nydelige rom! Det som drar dette hotellet ned fra 5/5 til 4/5 for meg er reglen på mat og drikke. Det var ikke lov og ta med noe form for mat inn på hotellet. Alt på hotellet var utrolig priset. 1 liter med vann og 0,33 ML cola kostet oss 25 euro! Dette syns jeg var litt i overkant.
Er nydelig sted men helt utrolig beliggenhet! Sentralt mye fint rundt hotellet ligger i et fint området. Hotellet i seg selv er vakkert med fine fasiliteter og nydelige rom! Det som drar dette hotellet ned fra 5/5 til 4/5 for meg er reglen på mat og drikke. Det var ikke lov og ta med noe form for mat inn på hotellet. Alt på hotellet var utrolig priset. 1 liter med vann og 0,33 ML cola kostet oss 25 euro! Dette syns jeg var litt i overkant.
10
Naryis
12 dic 2025
·
Se alojó 1 noche
Me and my husband stayed here for one night. The hotel itself is beautiful, spacious, and very nice. The breakfast was amazing. The only issue was that, for the price you’re paying for a single night, you wouldn’t expect certain problems. The curtain in our bedroom was torn, and the shower’s on/off switch was coming loose. You’d think you wouldn’t encounter issues like these in a five-star hotel
Me and my husband stayed here for one night. The hotel itself is beautiful, spacious, and very nice. The breakfast was amazing. The only issue was that, for the price you’re paying for a single night, you wouldn’t expect certain problems. The curtain in our bedroom was torn, and the shower’s on/off switch was coming loose. You’d think you wouldn’t encounter issues like these in a five-star hotel
10
SHASHI
4 nov 2024
·
Se alojó 4 noches
Excellent property, very good breakfast
Excellent property, very good breakfast
10
Agustín Gerardo
10 nov 2025
·
Se alojó 1 noche
En general todo muy bien. Solo que el desayuno lo abren a determinada hora (me parece que a las 7am) y a esa hora no puedes pedir todo lo que se supone que incluye. En el caso concreto, no nos dejaron pedir huevos benedictinos, porque no tenían los insumos hasta las 8am.
En general todo muy bien. Solo que el desayuno lo abren a determinada hora (me parece que a las 7am) y a esa hora no puedes pedir todo lo que se supone que incluye. En el caso concreto, no nos dejaron pedir huevos benedictinos, porque no tenían los insumos hasta las 8am.
8
Duncan
2 nov 2024
·
Se alojó 4 noches
At check-out bill was padded with extra charges for mini bar which I did not use. This has happened to me before in Morocco. Check your bill. Service in night club was extremely slow, almost non-existent. Music was so loud you had to write to order anything. Conversation was impossible. I was granted access to the smaller heated pool, which I appreciated, but was told access was normally limited to members of a special club. Considering what I paid, access to the pool, should not have been restricted. The larger pool was much less interesting.
At check-out bill was padded with extra charges for mini bar which I did not use. This has happened to me before in Morocco. Check your bill. Service in night club was extremely slow, almost non-existent. Music was so loud you had to write to order anything. Conversation was impossible. I was granted access to the smaller heated pool, which I appreciated, but was told access was normally limited to members of a special club. Considering what I paid, access to the pool, should not have been restricted. The larger pool was much less interesting.
6
Thamir
10 oct 2024
·
Se alojó 7 noches
LIKED: super friendly staff and helpful, location is great, beautiful grounds DISLIKED: Not allowed to bring in outside food. One of us is Gluten Free and kids are picky eaters so options are limited at the hotel. I understand not having outside food in the lobby or grounds but in the privacy of your own room? For a 5 star resort this was very strange and we have stayed at several accor properties and are accor members. This is the first time we experinced this. If you are ok with only eating at the hotel then this place is amazing. If you like freedom to choose I would select else where.
LIKED: super friendly staff and helpful, location is great, beautiful grounds DISLIKED: Not allowed to bring in outside food. One of us is Gluten Free and kids are picky eaters so options are limited at the hotel. I understand not having outside food in the lobby or grounds but in the privacy of your own room? For a 5 star resort this was very strange and we have stayed at several accor properties and are accor members. This is the first time we experinced this. If you are ok with only eating at the hotel then this place is amazing. If you like freedom to choose I would select else where.
10
NORA
4 sept 2024
·
Se alojó 1 noche
Nous avons été acceuilli part une charmante demoiselle le 31 aout, l'ensemble du personnel est au petit soin. La chambre que nous avons eu etait trés propre, bien équipée et agréable, côté piscine avec un joli bacon, un vrai bonheur. Le petit dejuener au top avec des produits de qualité, et bravo a notre cuisto ( le monsieur qui prépare les oeufs )chanteur qui met l'ambiance et un magnifique sourire !!! L'hôtel est situé dans un quartier très prisé de Marrakech non loin de la place Djamel Efna et le soir, nous avons pu sortir a pied a coté de restaurants et de l'annimation nocture de cette jolie ville Marocaine. Merci pour votre acceuil chalereux Houria & Nora
Nous avons été acceuilli part une charmante demoiselle le 31 aout, l'ensemble du personnel est au petit soin. La chambre que nous avons eu etait trés propre, bien équipée et agréable, côté piscine avec un joli bacon, un vrai bonheur. Le petit dejuener au top avec des produits de qualité, et bravo a notre cuisto ( le monsieur qui prépare les oeufs )chanteur qui met l'ambiance et un magnifique sourire !!! L'hôtel est situé dans un quartier très prisé de Marrakech non loin de la place Djamel Efna et le soir, nous avons pu sortir a pied a coté de restaurants et de l'annimation nocture de cette jolie ville Marocaine. Merci pour votre acceuil chalereux Houria & Nora
6
Salima
13 ene 2026
·
Se alojó 3 noches
Frokosten var magisk ! Men det var mye rot med baggasjen min og innsjekking da jeg ble trukket og betalt for en annen person .
Frokosten var magisk ! Men det var mye rot med baggasjen min og innsjekking da jeg ble trukket og betalt for en annen person .
2
Tristram James
22 sept 2025
·
Se alojó 7 noches
What a crashing disappointment. In 30 years, 49 countries, and a few hundred hotels, I've never felt compelled to complain (I know some people are serial complainers - that's not me) or leave a bad review. Housekeeping, reception staff etc were all great, and physically the hotel is nice and well appointed... ...but crumbs, the management, policies, and F&B staff were beyond woeful. Having bags rifled through on the door (we saw an elderly couple having water confiscated - in 40 degree heat), waiting 30 minutes and after three chases getting service from a pool bar (multiple times, I may add)... but worst, having selected a couple of loungers on the completely empty terrace next to our room (with no signage whatsoever saying it was restricted - and even then, we arrived after the 18:00 restriction time), we were ordered to leave by first a member of bar staff, my partner still dripping wet, then guest relations (!), and threatened with a fine of 500 Dirham if we didn't leave immediately. Never have I been so appalled by what claims to be a 5 star hotel - the Raffles, the Peninsula, Nobu, and frankly, a even a Travelodge puts this hotel to shame.
What a crashing disappointment. In 30 years, 49 countries, and a few hundred hotels, I've never felt compelled to complain (I know some people are serial complainers - that's not me) or leave a bad review. Housekeeping, reception staff etc were all great, and physically the hotel is nice and well appointed... ...but crumbs, the management, policies, and F&B staff were beyond woeful. Having bags rifled through on the door (we saw an elderly couple having water confiscated - in 40 degree heat), waiting 30 minutes and after three chases getting service from a pool bar (multiple times, I may add)... but worst, having selected a couple of loungers on the completely empty terrace next to our room (with no signage whatsoever saying it was restricted - and even then, we arrived after the 18:00 restriction time), we were ordered to leave by first a member of bar staff, my partner still dripping wet, then guest relations (!), and threatened with a fine of 500 Dirham if we didn't leave immediately. Never have I been so appalled by what claims to be a 5 star hotel - the Raffles, the Peninsula, Nobu, and frankly, a even a Travelodge puts this hotel to shame.
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Resumen generado por IA en función de reseñas recientes de los huéspedes.
4
MANUEL
22 dic 2025
·
Se alojó 2 noches
Ruidosa, alfombra sucia, baño deteriorados.
Ruidosa, alfombra sucia, baño deteriorados.
10
Ana Paula
20 nov 2025
·
Se alojó 2 noches
Excelente hotel increibles instalaciones y maravillosa atencion
Excelente hotel increibles instalaciones y maravillosa atencion
10
Agustín Gerardo
10 nov 2025
·
Se alojó 1 noche
En general todo muy bien. Solo que el desayuno lo abren a determinada hora (me parece que a las 7am) y a esa hora no puedes pedir todo lo que se supone que incluye. En el caso concreto, no nos dejaron pedir huevos benedictinos, porque no tenían los insumos hasta las 8am.
En general todo muy bien. Solo que el desayuno lo abren a determinada hora (me parece que a las 7am) y a esa hora no puedes pedir todo lo que se supone que incluye. En el caso concreto, no nos dejaron pedir huevos benedictinos, porque no tenían los insumos hasta las 8am.
10
Antonio
1 ago 2025
·
Se alojó 2 noches
Excelente servicio de Toufi
Excelente servicio de Toufi
2
Kelly
4 ene 2025
·
Se alojó 3 noches
El servicio de las personas q trabajen en el hotel es pésimo hacen q tu experiencia sea una pesadilla, si pueden mejor quedarse en mamounia o nobu, realmente mas que Terrible la Experiencia con el personal, incluyendo las personas que están afuera para ayudarte con los taxis es terrible. En nuestra estadía nos pudimos dar cuenta que no fuimos los Únicos que protestamos y requerimos de la atención del manager pero igual no soluciona absolutamente nada; creo que todo el staff está mal entrenado para trabajar en hoteles, y lo digo con conocimiento de causa en todo el sentido. JamAS VOLVERÍA A QUEDARME EN SOFITEL MARRAKESH.
El servicio de las personas q trabajen en el hotel es pésimo hacen q tu experiencia sea una pesadilla, si pueden mejor quedarse en mamounia o nobu, realmente mas que Terrible la Experiencia con el personal, incluyendo las personas que están afuera para ayudarte con los taxis es terrible. En nuestra estadía nos pudimos dar cuenta que no fuimos los Únicos que protestamos y requerimos de la atención del manager pero igual no soluciona absolutamente nada; creo que todo el staff está mal entrenado para trabajar en hoteles, y lo digo con conocimiento de causa en todo el sentido. JamAS VOLVERÍA A QUEDARME EN SOFITEL MARRAKESH.
Política del establecimiento
Instrucciones para la entrada
Todo lo que necesitas saber para hacer el check-in sin problemas.
Ver másEntrada
Salida
De 15:00 a 00:00
Antes de la(s) 12:00
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Las respuestas instantáneas de IA se basan en la información del hotel.
Precios para las próximas fechas
octubre 2026
DO | LU | MA | MI | JU | VI | SA |
|---|---|---|---|---|---|---|
noviembre 2026
DO | LU | MA | MI | JU | VI | SA |
|---|---|---|---|---|---|---|
Más barato
Más caro
Precio medio por noche de las ofertas, con impuestos y tarifas.
Precios en USD para 2 huéspedes, actualizados a diario.
- 2026-10-10: NO DATA
- 2026-10-11: 353.34996376342775USD
- 2026-10-12: 385.97087201843266USD
- 2026-10-13: 526.0950065460205USD
- 2026-10-14: 314.55355902709965USD
- 2026-10-15: 722.3904182739258USD
- 2026-10-16: 632.5967048583984USD
- 2026-10-17: 857.6568652648926USD
- 2026-10-18: 517.4845464935303USD
- 2026-10-19: 510.36386526489264USD
- 2026-10-20: 417.67787831726076USD
- 2026-10-21: 707.2853088928223USD
- 2026-10-22: 1102.2587528015138USD
- 2026-10-23: 910.5587659973145USD
- 2026-10-24: 892.8392358093263USD
- 2026-10-25: 472.48649081115724USD
- 2026-10-26: 392.8679240264893USD
- 2026-10-27: 594.2299854980469USD
- 2026-10-28: 431.6524994232178USD
- 2026-10-29: 823.4501075378419USD
- 2026-10-30: 855.1742766357422USD
- 2026-10-31: 341.0775709503174USD
- 2026-11-01: 358.57306165161134USD
- 2026-11-02: 434.74990601196293USD
- 2026-11-03: 408.11946422119144USD
- 2026-11-04: 520.4951817993165USD
- 2026-11-05: 364.4412004364014USD
- 2026-11-06: 308.19289577331546USD
- 2026-11-07: 693.4558536132813USD
- 2026-11-08: 348.1572939453125USD
- 2026-11-09: 327.7584183380127USD
- 2026-11-10: 387.9016527252198USD
- 2026-11-11: 345.66321786499026USD
- 2026-11-12: 452.40269957885744USD
- 2026-11-13: 452.08812803649903USD
- 2026-11-14: 438.9725357940674USD
- 2026-11-15: 307.1876070404053USD
- 2026-11-16: 385.5785892364502USD
- 2026-11-17: 314.7793763336182USD
- 2026-11-18: 320.4968106994629USD
- 2026-11-19: 328.59115598144535USD
- 2026-11-20: 395.185380545044USD
- 2026-11-21: 432.84623705749516USD
- 2026-11-22: 335.9112265411377USD
- 2026-11-23: 290.5027679901123USD
- 2026-11-24: 301.06541096496585USD
- 2026-11-25: 290.5027679901123USD
- 2026-11-26: 469.5731911407471USD
- 2026-11-27: 372.48720269470215USD
- 2026-11-28: 399.43221602783206USD
- 2026-11-29: 305.28804074707034USD
- 2026-11-30: 351.8338253417969USD
- 2026-12-01: 285.83246950073243USD
- 2026-12-02: 300.9081080993653USD
- 2026-12-03: 290.5027679901123USD
- 2026-12-04: 290.41808222656255USD
- 2026-12-05: 303.7514232086182USD
- 2026-12-06: 299.0563036193848USD
- 2026-12-07: 296.34670107421874USD
- 2026-12-08: 296.745958380127USD
- 2026-12-09: 300.03697638549806USD
- 2026-12-10: 296.3865652648926USD
Este alojamiento ofrece un servicio de traslado desde el aeropuerto (es posible que se apliquen cargos adicionales). Para organizar la recogida, los huéspedes deberán contactar con el alojamiento 48 horas antes de la llegada a través de los datos que aparecen en la confirmación de la reserva. El personal de recepción estará esperando a los huéspedes a su llegada al alojamiento. La información proporcionada por el alojamiento puede traducirse con herramientas de traducción automática.
El check in debe realizarlo alguien que tenga al menos 18 años.
- Puede aplicarse un recargo por cada persona adicional, según la política del alojamiento.
- A tu llegada, pueden pedirte un documento de identidad oficial con foto y una tarjeta de crédito o débito, o un depósito en efectivo, para cubrir los gastos imprevistos.
- No se garantizan las solicitudes especiales, que están sujetas a disponibilidad en el momento de la llegada y pueden suponer un recargo adicional.
- Este alojamiento acepta tarjetas de crédito y efectivo.
- Entre los elementos de seguridad de este alojamiento, se incluyen extintor y detector de humo.
- Este alojamiento tiene espacios al aire libre, como balcones, patios o terrazas que pueden no ser adecuados para niños; si tienes alguna duda, te recomendamos contactar con el alojamiento antes de tu llegada para confirmar que puedan hospedarte en una habitación adecuada
- Las normas culturales y las políticas para huéspedes pueden variar según el país y el alojamiento, que es el que dicta las políticas que aquí se muestran.
- Este alojamiento cobra tasas por los servicios de spa.
- Este alojamiento cobra un cargo por acceder al So Lounge los fines de semana y durante los eventos especiales.
- Es necesario reservar con antelación los servicios de masaje. Las reservas se realizan poniéndose en contacto con este hotel antes de la llegada, a través de la información de contacto que figura en la confirmación de la reserva.
- Se ofrece alojamiento gratuito a un máximo de 2 menores de hasta 4 años, siempre que ocupen la misma habitación que sus padres o tutores, utilizando las camas existentes.
- Hay habitaciones comunicadas o contiguas, sujetas a disponibilidad. Es posible solicitarlas directamente al alojamiento, a través de los datos de contacto que figuran en la confirmación de reserva.
- Desayuno tipo bufé: 300 MAD por persona (precio aproximado)
- Transporte al aeropuerto: 600 MAD por vehículo (solo ida, máximo 4 personas)
- El registro de salida tardía tiene un coste adicional (sujeto a disponibilidad)
La lista anterior puede estar incompleta. Además, es posible que los impuestos no estén incluidos. Importes sujetos a cambios.
Servicios populares
Aparcamiento
Restaurante
Piscina
Centro de negocios
Servicio de habitaciones
Servicio de aparcacoches
Servicios
Centro de negocios
Servicio de tintorería
Guardería infantil/Niñera
Servicio de limpieza
Salones para banquetes
Cambio de divisas
Caja fuerte
Cajero automático
Alquiler de bicicletas
Consigna de equipajes
Zona para fumadores
Registros de entrada y salida exprés
Autoservicio de lavandería
24-Hour Front Desk
Concierge Services
Lockers Available
Actividades
Piscina
Jardín
Campo de golf (cercano)
Zona de juegos
Piscina infantil
Piscina cubierta
Piscina al aire libre
Piscina climatizada al aire libre
Música en directo
Evening Entertainment
Pool (Indoor)
Muebles de exterior
Pool (Rooftop)
Pool (Seasonal Outdoor)
Ping pong
Terraza
Fitness Center (nearby)
General
Servicio de habitaciones
Restaurante
Habitaciones para no fumadores
Sauna
Bañera de hidromasaje/Jacuzzi
Sala de vapor
Servicio de masajes
Solárium
Spa y centro de bienestar
Barbería/Salón de belleza
Tratamientos corporales
Tratamientos faciales
Club infantil
Bar en la piscina
Comidas para llevar
Desayuno en la habitación
Habitación familiar
Beach Sun Loungers
Snack Bar/Deli
Aparcamiento
Aparcamiento
Servicio de aparcacoches
Aparcamiento gratuito
Estación de carga para coches eléctricos
Parking Onsite
Internet
WiFi gratuito