Royalton Punta Cana, An Autograph Collection All-Inclusive Resort & Casino

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We had a great time, the staff was very helpful in making our stay aweome. Everyone from Juan at check in making sure everyone went smooth and stress free to Jancey taking checking in to make sure we had everything we needed on a daily basis and Hugo at the pool bar keeping my drinks full. I highly recommend going to DR and staying at the Royalton Punta Cana.

No information was provided upon checking-in. Staff seemed disinterested in providing assistance.

Our stay was fantastic. We had read other reviews and were a little nervous but we are really glad we chose to book anyway. The food was great, our room was spacious and the bed was extra comfortable. Staff were helpful and nice. The beach…the beach was amazing! We had arrived right after a storm but it was cleaned up by the next day. After spending 7 days there with my family of 4, I would say that those negative reviews were from people that perhaps have very high maintenance issues. We would definitely go back.

If this were a Fairfield Inn, I would give it 2 stars. Everything was old, broken and the apologies flowed from everyone. Many would ask what they could do to help but no one helped. It was true comedy except one of the staff physically threatened my husband and when we saw him, he would mumble he ind his back. We felt unsafe. The fire hose on our floor was gone. The nicest and most helpful were the bellboys and the cleaning crew. Also the restaurant workers were kind. Otherwise, it was a nightmare.