Trails End Motel Sheridan

What stay? Find out they didn't have a clean room!!! No one contacted me! Piss poor service.

I’m torn on this review because the pictures of what I booked… weren’t what I got! We were placed in another building off of the main location. I’m not sure if they bought another hotel & were in the process of flipping it. The main doors into our building didn’t lock! The gutters were falling off the building. After entering our room one time our keys no longer worked causing me to go down the block to the office 3 different times! Once in the room we discovered it was not clean at all. My family finally decided to move locations causing us to drive to Buffalo due to a soccer tournament booking up all the hotels. This is where I’m torn because Brandon however was very nice. He came to the room on our 3rd attempt with the keys to see why the door wasn’t working. He offered a refund without me even asking ( I still havnt seen it in my bank but hopefully it comes)

The rooms that we had were so disgusting and smelled so bad. Thry were dirty and there are permanent residents in the same hallway who have so much stuff outside their door you barely have room to get by it. We ended up not staying there and having to book a hotel in a different town at 9 p m. There was nobody to talk to at the front desk to try to get different accommodations, so we just had to leave.

No tv, nail clipping in the carpet, dirty washcloth in the shower, hair in the sheets

Very courteous staff. Room was basic, but quiet and clean. The attached restaurant, The Himalayan Kitchen, has really good Indian food.