Holiday Inn Express & Suites Oroville Lake by IHG

Nice staff, clean rooms, clean pool. Good breakfast.

This property is overrun with drug users and the staff claims they’re helpless to do anything about it. I had a portable generator get stolen while it was running and charging my boat batteries. I was parked right up against the building. It happened in broad daylight while I went inside to use the restroom.

Fitness center needs more equipment

Hot tub was nice, breakfast was really good the first day, had DELICIOUS pork sausage, the turkey sausage not so much, but that’s my only complaint!

the lobby looks really great, it is not big but it is themed with halloween. And the swimming pool is big enough to do some laps plus it is indoor!

The staff were fantastic. The area was on a busy street, but it wasn't loud at all. I was warned not to park in the back due to problems with homeless.

We really enjoyed our stay here. The place is quiet, clean, the beds are super comfortable, and there is a good selection for breakfast. There are also several places to walk to if you need something. We appreciated the covered parking in the freezing rain!

Let me start with what was right. The front desk staff and Sarah, the Front desk manager were awesome. Sarah did an excellent job with service recovery. Unfortunately, 3 things happened that caused me to rate our stay low. 1. We picked this hotel for the pool and hot tub. The first night we went to use the hot tub and found the water mirky with scum along the surface line. I reported it to the front desk staff person. As we were getting in our car then next morning, Bruce the GM came to our car and ask us if we were the people that complained about the hot tub. We said yes. He then said, he didn't appreciate us threatening to call the Health Department and that every staff member checks the hot tub. I responded that we did not threaten anyone. I said to the desk clerk that the hot tub condition was deplorable and could warrant a call to the HD. He responded that we should find another hotel to stay at. Having clean water and tub tile is not the same as chemical balancing. #2 - Our rooms (we had 2) were not cleaned the first day and no fresh towels or trash removal done. I asked the front desk about this and was told that likely other rooms were also not cleaned. No offer to fix. #3 - our sink drained so slowly that we constantly had dirty water in the sink. When Sarah came on the 2nd day, she was quick to resolve the house keeping issue. She was extremely helpful and followed up with us several times to make sure things were ok and got the hot tub clean.

front desk was not professional or helpful. Room service did not come to clean the room. Breakfast staff was great, and pool was clean but jacuzzi was green.

The pool and hot tub were great. Love the pool area

Nice staff, clean rooms, clean pool. Good breakfast.

There was an unsavory character outside my room two of the four nights I stayed, talking loudly on the phone and keeping me up. The rooms were clean, but the hallways were not vacuumed and had bits of trash beside the hallway walls. The towels were clean but were very rough to the skin; please add some fabric softener to these towels and sheets.

The room was clean and stylish with a practical design and attention to detail; bathroom door swung in a way it didn’t block the flow of the room. The refrigerator was placed in a corner away from beds. A luggage area with hooks for hanging scarves. I would recommend this hotel brand.

Decent hotel. Centrally located. Could have been cleaner. Had some issues with the room that my husband had to resolve, but the manager made it right the next day.

Property nice and clean staff are very friendly only con bathroom had a mold spot on the roof over the bathtub bathroom door cant stay open and bed was ruff on my back otherwise great place to stay

Sheet is not clean, has pen mark on the bed sheet

Room needed a thorough dusting and receptionist was not welcoming. Breakfast both days was good.

My room appeared clean at first glance, but somebody else’s food was in the mini fridge and the bathroom smelled… it was obvious that someone had gone number 2 in the bathroom maybe minutes before I’d gotten there….

Room clean, front desk clerks helpful, and breakfast staff was engaging and very competent

Found sock in bed.

The room was very clean and pretty comfortable. The beds were just a bit too firm for us but other than that it was nice. The breakfast for all three days was fantastic. The location was very central to everything. Overall great stay and we would stay here again when we are back in Oroville.

Everything was seriously just right except the Hvac. Outside temps in Oroville were HOT! Set air conditioner on 65 and it never got below 72 degrees in the room. Everything else was great.

The room was clean and stylish with a practical design and attention to detail; bathroom door swung in a way it didn’t block the flow of the room. The refrigerator was placed in a corner away from beds. A luggage area with hooks for hanging scarves. I would recommend this hotel brand.

This is a great place. It’s just undergoing some renovation so it’s not all tidy yet. No biggie. Room is big and comfortable!

We were happy with the size of the 2 queen sized suite. The lighting feature on the bathroom mirror was excellent. We only wish there had been another mirror in the suite, especially a full length mirror rather than just the one half-size mirror in the bathroom.

Everything was fantastic except for the noise above my room. I was not able to sleep and I was tired for the event that i attended the next morning, however the front desk staff was quick to respond and the noise subsided but did not completely stop. I was placed in a different room the next day courtesy of the front desk staff members.

The rooms around ours were partying all night, playing loud music, with marijuana smoke pouring out of their rooms. We complained multiple times until nearly 2 a.m.. Nothing was ever done, we had to place towels along the bottom of our door to try and keep out the marijuana stench.

It was an awesome big room

Location was nice right off of hwy 70. The hotel is under remodel construction and considering this was really overall clean & contained. Our room was remodeled. No carpet, waterproof wood flooring which is really nice. The beds, oh boy, the beds I'm pretty sure are new BUT they are low quality hard and springs were noisy bc of our weight, I think. It was supposed to be 2 queens but they were more like 2 doubles, which didn't really work well for us. My son & husband are 6'9 & 6'7 and my dtr 5'10 & me 5'8 let's just say we didn't sleep well. If you're a single sleeper or tiny the bed will be perfect. On the up side, Bfast was really good. Pancakes and cheese omelette 1 day and scrambled eggs on the other with meat sides, cereal & already made oatmeal. Staff are super friendly! Parking seems sketchy in the back but we had no issues. Sonic is literally in the front parking lot & was outside our window. Starbucks is walking distance too not worth driving to bc it's that close. Up the road was a wonderful Mexican restaurant I recommend as well.

The room was large, very clean. The soaps, shampoo and conditioner were great. It was not quiet from 12:30 am-4:00. People were walking (loudly) up and down the hall and doors opening and closing. We noticed a laundry shoot across from room. Maybe that is what was happening.

I asked for a receipt and wasnt given one. They said expedia would give me one. I have yet to see the $100 deposit go into my account that i paid for when i arrived at the hotel

Everything was fantastic except for the noise above my room. I was not able to sleep and I was tired for the event that i attended the next morning, however the front desk staff was quick to respond and the noise subsided but did not completely stop. I was placed in a different room the next day courtesy of the front desk staff members.

My only complaint is the $100.00 hold kept on my debit card. I don’t like or agree with this type of customer service, when I don’t use anything extra. I still haven’t got my $100.00 return to my debit card. I’m not staying at a hotel again that holds 50.00 or more.

The staff were super friendly and had a happy attitude. Great staff!!! Hotel was great too

We couldn’t get our TV working and they immediately sent a technician who was friendly and professional and got it fixed. Btw the breakfast buffet is excellent!

Their was an initial problem with our room not being what we had requested when booked. I want to thank Samantha at the front desk for her concern to make things right and changing our room to better fit our situation. She was very helpful and all smiles. The room was more than adequate.

Room needed a thorough dusting and receptionist was not welcoming. Breakfast both days was good.

The room wasn’t made up while we were gone for the day.. had to go to the front desk to get clean towels.. we should have been told there is no maid service if you stay 2 nights

I had a 4 Hour Dr. to Oraville and I get a call from the hotel. They’re telling me there’s not gonna be any power from 11 PM to 7 AM. They called and told me this with only two hours left in my trip. I’m on the top floor which means it’s a little warmer and I had no air conditioning. No hot water to get up before 7 AM. Since Orville doesn’t have what I would call a huge example of nice hotels I asked if I could get at least a discount and they told me no. My sleep was horrible with PG&E working outside the building with machinery. . When I checked out, I asked again for a possible discount on my room and they said no. This appeared like a scheduled event, so why was I just told two hours before my arrival? Terrible in every way.

Staff was very friendly and professional. Room was clean and nicely appointed. II’ll stay there again.

Always clean and mostly quiet. I enjoy staying here because it’s conveniently located

I recently had the opportunity to stay at a new hotel in the area, where I found the staff to be exceptionally professional and accommodating. The rooms were satisfactory and maintained a comfortable temperature. However, I was disappointed by the location, as it was marred by the presence of homeless individuals in the vicinity, which raised concerns about safety. Regrettably, based on these factors, I would not consider booking a stay at this hotel again.

Hotel was good, área sketchy. 3 homeless were sleeping on the sidewalk, and surprisingly saw numerous vagrants around the whole town.

The hotel inside is great, but beware the entire area has a huge homeless population and if you’re squeamish relax. The park is close by with lots of walking trails, disc golf , and a dog park.

Nice hotel. Fresh clean first impression. There weren’t any more parking in the front so we had to park in the back. There are several people loitering around making us feel unsafe. We are towing a boat with some things in there. Didn’t feel confident that no one will be messing with it overnight.

easy access to town

I found the bed and pillow very comfortable. I have stayed in many other hotels that were uncomfortable. We did not stay for breakfast. The hotel was convenient, next to Starbucks. Would stay there again.

Location was nice right off of hwy 70. The hotel is under remodel construction and considering this was really overall clean & contained. Our room was remodeled. No carpet, waterproof wood flooring which is really nice. The beds, oh boy, the beds I'm pretty sure are new BUT they are low quality hard and springs were noisy bc of our weight, I think. It was supposed to be 2 queens but they were more like 2 doubles, which didn't really work well for us. My son & husband are 6'9 & 6'7 and my dtr 5'10 & me 5'8 let's just say we didn't sleep well. If you're a single sleeper or tiny the bed will be perfect. On the up side, Bfast was really good. Pancakes and cheese omelette 1 day and scrambled eggs on the other with meat sides, cereal & already made oatmeal. Staff are super friendly! Parking seems sketchy in the back but we had no issues. Sonic is literally in the front parking lot & was outside our window. Starbucks is walking distance too not worth driving to bc it's that close. Up the road was a wonderful Mexican restaurant I recommend as well.

The staff were fantastic. The area was on a busy street, but it wasn't loud at all. I was warned not to park in the back due to problems with homeless.

Good location, close to freeways, restaurants and gas stations. Loved and appreciate the covered parking. Staff is friendly and breakfast was good. When I checkedout, I let them know the a/c unit was making a noise, and I was told maintenance would take a look at it.

Nice staff, clean rooms, clean pool. Good breakfast.

Very good welcome greetings from the front desk. Clean room and bed sheets. The breakfast was excellent a lot of variety food.

Hot tub was nice, breakfast was really good the first day, had DELICIOUS pork sausage, the turkey sausage not so much, but that’s my only complaint!

We couldn’t get our TV working and they immediately sent a technician who was friendly and professional and got it fixed. Btw the breakfast buffet is excellent!

The room was nice . Check in was ok. The breakfast person was very attentive..There was not a s much food selection as there usally is in other Holiday Inns I stay at

Typical Holiday Inn, clean and a hearty breakfast in the morning.

Great room, good price. Wonderful breakfast. Only regret, no housekeeping. Had to go desk for towels and coffee for our second day. Not right!

Room was very good. Breakfast spread was exceptional. Staff friendly and welcoming.

Good breakfast variety

Our experience was great. Everything was nice and clean in and out of the hotel room. My only complaints were the area the toilet paper is placed and the pillows were terrible. The continental breakfast was very good and the area was always kept full and clean.