Holiday Inn Express Hotel & Suites Lake Elsinore by IHG

Unfortunately, will not stay here again when we visit family. Elevators were not working. We were traveling with family each booked their own room. My elderly grandparents were given a room on the second floor. They should have informed us of the issue beforehand. They were working on the lights so we were walking up and down dark stairwells. Not safe. Pool was out of service first day and second day had such a terrible odor. I’m assuming this is an old hotel. Loud noises in the pipes and Ac the entire stay. There was some sketchy activity going on in the parking lot both nights. We mentioned it to the staff out of concern for other guests and they basically said what do you want us to do.

Parking was limited and pool wasn’t as clean as it seems in the pictures. Everything else’s was ok.

Elevator didn't work.

Traffic noise was significant, the property was fine, but parking was also sparse, only 1 space after I took 1.

Parking seemed safe, however it was pretty full and difficult to find a space as i was a late arrival. The breakfast was just okay.b

Elevator not working! It’s dam near 100 degrees so the stairs are very hot. They put us on the 3rd floor! Had we known we would’ve changed locations.

Elevator was broken, otherwise the hotel was nice. Our room was clean and the bed was comfortable. When I arrived for breakfast everything was gone but the attendant was quick to replace all the food. We stayed one night and had no issues.

Run down property, elevator not in operation, had to carry bags upstairs

There were no disclaimers that this hotel’s elevators are not in working order. It’s very inconvenient to have lug suitcases up a flight of stairs.

Could use a better pool, but everything else was great

Our bathroom had water damage and mold. When they changed our room the new one had hair in the shower and on the bed. The room is very loud.

Dirty rooms and cockroaches

Room inadequately cleaned, high pressure shower aimed outside tub flooded bathroom before it could be turned off.

Staff can be more attentive and polite. Room needed to be properly cleaned and sanitized. So much dust and bathtub was clearly painted and not kept up. Hot water turned colors. You could hear the outside noise in the room.

Very clean. Great breakfast.

Clean nice room, breakfast was awesome.

Bedsheets covered in dry blood and stained couch

Bathroom was dirty, urine on toilet, hair on towels and in sink. When I requested extra towels, the front desk said I had to come down because she was the only one working. It was a Saturday night with a softball tournament nearby so I would think they would be better staffed.

Clean room and clean bathroom. Not super noisy and I have back issues but I slept well on a comfortable bed. Complimentary breakfast wasn’t bad either as they had hot and cold food options.

The rooms intended to accommodate 4+ guest need to be updated as well as up to par. The room we recently checked into was in dire need of a professional cleaning service as well as entire room amenities. Shouldnt be consider a suite. It honestly took us longer to check in the room then it took me to request a room change. We had to downsize room in order to accommodate our own preference. The first floor rooms were recently renovated but need a deep clean prior to allowing guest to check in. I set my luggage on top of a cabinet inside the room and covered in dust. Overall it could have been better for the price we paid $454 close to $500 for 3 nights. I booked through expedia so i wasnt able to get the refunded the price difference when i had to switch to a standard room. Much smaller only intended to sleep 4 guest. I was traveling with a family of 6 so clearly did not comfortably suite our needs.

It was at a good location for the reason I went to Lake Elsinore. The only down was that I could here all the noise of toilets or showers running at night. Breakfast opinions were good.

Did not like that we did not have curtains so the lighting was very bright really early in our room

Pros: Comfortable beds, good AC in the rooms, great breakfast lots of options Cons: Can’t Connect PlayStations to the WiFi, very noisy(we were on the top floor and could hear everyone around and below us). None of the USB outlets in the room work. We had a “suite” and there was just random empty space in the middle of the room. Put another TV in front of the couch or at least a painting on the wall? There’s a balcony but they lock it “for your safety” Most of the staff was nice except one of the kitchen workers took my daughters pancakes. She was standing there waiting for the machine to make them and right when the second one dropped onto the plate, the worker just walked up and grabbed it. Very rude. The pool is micro-sized almost pointless. Would stay here again unfortunately.

All good. Desk needs a lamp and a usb port.

The AC unit made a loud sound like crumpling paper, making it difficult to sleep. We would have requested another room, but we arrived late and just wanted to lay down.

Plenty of parking. Friendly front desk staff. Comfortable beds. Microwave, Keurig and refrigerator were welcome surprises. Complimentary breakfast was better than average. Kitchen staff was friendly and helpful.

I didn’t enjoy the bathroom and TV. Shower head was clogged and the tub is slow with water. TV would not turn on and shows wrong room number after turning on by itself at 9am by itself

The TV did not work. Paint coming off of tub.

Clean room and clean bathroom. Not super noisy and I have back issues but I slept well on a comfortable bed. Complimentary breakfast wasn’t bad either as they had hot and cold food options.

A little noisy from the near road.

Excellent friendly staff!

Slept well on a comfortable bed in a clean room. Complimentary breakfast was ok also. Microwave and mini-fridge were in our room and we grabbed snacks and a case of water from the gas station that’s within walking distance. Front desk staff was very kind and helped me with a special request.

All of the holiday inn I stay at have a noon check out. This one is 11 When I asked for Kate check out. I was told 1130 was all they could do but to call in morning. Which I did. Tried for an hour n half with no answer. At 1105 house keeping was already knocking on my door Definitely not staying here again

Enjoyed our stay. The staff checked us in fast. We were a large group with multiple rooms and arrived a little earlier than the check-in time. Accommodated all of us.

Staff was amazing and helpful and fixed an issue we had on the spot! The breakfast is fantastic! The beds are super comfortable. Such an enjoyable experience for my family and I.

I prepaid via Expedia. I specifically chosevthis propert as it specifically said all taxes and fees are included. It also said "No deposit"- this was a last minute same day booking that we made because power was shut off due to the fires and risk in our area. When I arrive to check in, i was not greeted, I was told " ID and Credit card". Just like that. I asked why they need my card for a deposit, since I already paid, it was nonrefundable. And the booking site stated no fees. He said he wouldnt check me in without it. So I asked for the manager,, who they claimed was in a meeting, then on the phone. When she finally did come out, she pulled up the ICH website and showed me " you may be required to leave a deposit at certain properties. I told her I didnt book on thier site, i booked on Expedia which stated " no fees". Very rude. Very condescending. Next. They gave me a room at the very end of the hall, that seems to have been getting unfinished repairs done When I turned the bath water on, the tub seemed to be clogged. I found they had placed a glued seal on the drainhole that I had to pull off. I then noticed the drain pull and another drain part on the sink. The shower curtains were much to short, therefore soaking the floor everytime we showered. Housekeeping ignored the "Not ready" sigb placed on our door handle and started knocking on the door 40 minutes before checkout time, with no apology. Good: Breakfast Night desk staff

Excellent stay with clean rooms and friendly front desk staff. We had a few rooms for a wedding and Rocky and a female front desk staff member from the night shift allowed my guests to check in their rooms as soon as the rooms were ready. Such a big help for a stressful day!

Not enough towels was provided daily, i had to go down almost daily to get extra. Room was not serviced daily, was told it was customary. Breakfast was pretty good, my grands enjoyed it but was told during one of the mornings that breakfast was closed, while it clearly was not. Overall i give my stay a 7/10. All front desk employees was nice and attentive.

The room was good but the gentlemen that check us in was rude. I rented the room thru Hotels .com and it was supposed to be 2 queen beds. But when I get there he gave me a king and said I book thru a 3rd party and Holiday Inn Express & Suites could do what they want. I could understand if it was booked up but it was not even full. I have never had anyone say that to me and I always book thru Hotels.com to me it looks bad for Holiday Inn Express. I will never book directly thru Holiday Inn Express ever.And that gentleman did not make his company look professional at all. He is bad for their business.

Great facility. My only negative is staff/policy. I was there for my daughter’s softball tournament. She played an early game the morning of checkout and we were back to the room by 9:45. She asked the front desk for a towel so she could shower before we departed (dad and I were fully packed up), and they told her no because we were checking out that day. Terrible service!

Room was nice and clean wish there was water bottles in room. My daughter likes to have water throughout the day. Parking was ok until nighttime. Had just enough parking for every visitor. Location was ok since we just needed to go to event in Wildomar it was not bad drive and off freeway.

Our room was clean and the beds were comfortable. Conveniently located near restaurants, gas stations and the freeway. Friendly staff :)

I have bring coming to this Holiday Inn Express for years and the staff has always been very helpful and friendly. I admire the maids and the people that make the breakfast are very good ! Location has a lot to do with me staying and there , Near In 'and out burger, gas station, bank ATM, KFC and a well stocked convenience store in walking distance . I would definitely recommend them to family and friends !

Overall a great stay. Only problem was locating the hotel upon arrival in Lake Elsinore. Hidden in the back of the property made it difficult.

This hotel is perfectly acceptable, with well-kept public spaces and grounds, and the room was clean, with everything in working order. The staff is very friendly. Breakfast was good, with omelets, scrambled eggs, sausage and bacon, and all the other standard fare. There is a gas station/convenience store walking distance from the hotel, which is very close to Interstate 15. Only negatives I can think of are the somewhat limited parking, a problem only if the hotel is fully booked, and there are some homeless people in the area, something beyond the hotel's control.

Friendly and helpful staff. Rooms were very comfortable good size bathroom. Close to shopping, restaurants and fwy

Location was easy to find and off the I-15. Super clean room, lobby bathroom and breakfast area. Check in/out was quick.

Several homeless in the area

It was easy to find close to shopping and the room had everything we needed.

Easy access and quiet area. Close to a lot of shops around and close to freeways.

The hotel is comfortable and clean. It offers free breakfast. The breakfast was just okay.

Very nice hotel and great breakfast

Very clean. Nice pancake breakfast with sausage and eggs in the warming tray. Quiet. Not new but well kept up. Free ample parking. Refrigerator in room.

Very good variety of foods for breakfast. Would have loved to have a day or two with bacon. Control of room temperature was easy to do.

Pretty basic. Breakfast was not up to par with other Holiday Inn Express hotels.

Pros: Comfortable beds, good AC in the rooms, great breakfast lots of options Cons: Can’t Connect PlayStations to the WiFi, very noisy(we were on the top floor and could hear everyone around and below us). None of the USB outlets in the room work. We had a “suite” and there was just random empty space in the middle of the room. Put another TV in front of the couch or at least a painting on the wall? There’s a balcony but they lock it “for your safety” Most of the staff was nice except one of the kitchen workers took my daughters pancakes. She was standing there waiting for the machine to make them and right when the second one dropped onto the plate, the worker just walked up and grabbed it. Very rude. The pool is micro-sized almost pointless. Would stay here again unfortunately.

Very clean. Great breakfast.

Clean nice room, breakfast was awesome.

The bed and pillows were extremely comfortable and staff was very friendly and helpful. And on top of it all, the complimentary breakfast was one of the best I have ever had. Very pleased with our stay.

The room was quiet and comfy. The air conditioning was ice cold. The breakfast was amazing!!!