Beautiful house in a great location, but everything changed at check-in. Floors were extremely sticky, leaving visible footprints with every step. We contacted Melissa immediately. She explained they used a floor chemical that didn't require rinsing, but the floor clearly hadn't been cleaned properly. We tried staying positive for our family vacation. More issues emerged: green plastic on stairs, bent paperclip under the dining table (both dangerous for our dog), white residue in the bedroom closet we couldn't identify so avoided using. These should have been caught during inspection. The worst was the kitchen counter covered in crumbs, dust, hair, etc. After wiping it down, we were speechless and disgusted. This is where we'd prepare food. We sent photos to Melissa, but she was dismissive, called the situation "bizarre" and implied we were lying, claiming she personally inspected the house. We paid 325 for cleaning but found black hair throughout, greasy utensils, dusty mirrors, and dust on furniture. We needed to wear shoes inside, had to clean utensils, and were breathing dust everywhere. Melissa offered to send cleaners but didn't respond when we provided available times. She offered a 75 restaurant gift card, which felt insulting. We declined and requested a full cleaning fee refund since we cleaned ourselves. We're disputing the cleaning fee, but she's uncooperative. Unless Melissa improves cleaning standards and takes responsibility, we can't recommend this property.
Beautiful house in a great location, but everything changed at check-in. Floors were extremely sticky, leaving visible footprints with every step. We contacted Melissa immediately. She explained they used a floor chemical that didn't require rinsing, but the floor clearly hadn't been cleaned properly. We tried staying positive for our family vacation. More issues emerged: green plastic on stairs, bent paperclip under the dining table (both dangerous for our dog), white residue in the bedroom closet we couldn't identify so avoided using. These should have been caught during inspection. The worst was the kitchen counter covered in crumbs, dust, hair, etc. After wiping it down, we were speechless and disgusted. This is where we'd prepare food. We sent photos to Melissa, but she was dismissive, called the situation "bizarre" and implied we were lying, claiming she personally inspected the house. We paid 325 for cleaning but found black hair throughout, greasy utensils, dusty mirrors, and dust on furniture. We needed to wear shoes inside, had to clean utensils, and were breathing dust everywhere. Melissa offered to send cleaners but didn't respond when we provided available times. She offered a 75 restaurant gift card, which felt insulting. We declined and requested a full cleaning fee refund since we cleaned ourselves. We're disputing the cleaning fee, but she's uncooperative. Unless Melissa improves cleaning standards and takes responsibility, we can't recommend this property.
