Holiday Inn Express Frisco Legacy Park Area by IHG

Pas très recommandable

I had a very disappointing experience during my recent stay. After a 6-hour flight, I arrived at the hotel around 9 PM expecting a smooth check-in, but that was not the case. The front desk associate working the night shift was rude and showed no basic customer service. While I was waiting, he didn’t acknowledge me or say he would be with me shortly. When I was finally checked in, I was given keys to an occupied room. This is a serious safety concern—had the guest inside reacted differently, the situation could have escalated dangerously. I returned to the front desk, and instead of apologizing, I had to wait again while he assisted someone else. Afterward, I was given a second room, but the hallway smelled strongly of dirty diapers, and to make matters worse, that room was also occupied. At this point, I was extremely frustrated, as all I wanted was to rest after traveling. Only then did he apologize and assign me another room. I requested a quieter location away from a crying baby nearby, but he told me that was the only option. To top it off, he made an inappropriate comment suggesting I was being cheap and should stay at a higher-end hotel if I wasn’t satisfied. This entire experience was unacceptable—between the lack of professionalism, safety issues, and disrespectful behavior, I would not recommend staying here.

Our room should have never been rented out. It appeared to still be under construction with drywall mud all over the ceiling, electrical outlets not working and the ones that did had a large extension cord to run them. The floor in the bathroom by the tub felt like we were going to fall through the floor and the elevators were filthy. The lobby was nice but everything else was gross and not to Holiday Inn standard

The facility in general is in need of major updating. Paint on room entry doors badly worn. In our room #115, there was water in the carpet near the bed, the toilet leaked, the clothes hanger on the inside of the bathroom door was falling our and more. There was also a semi truck parked in the lot adjacent our room that for our entire time in the room had it's generator running delivering a low whine on a continuous basis. Best rating for this facility is 2. A lot of updates needed.

cafe da manha nao eh bom,tem pouca variedade de frutas e muitos dias nao foi reabastecido os yourgutes