City Express by Marriott Danville

We enjoyed the room for the most part. It was clean and spacious for the cost. There seems to be mold at the top of the shower in room 221. The breakfast could be better. The lobby is nice. Parking is plentiful.

Parking lot was dark and did not feel safe. Staff was courteous. Overall the hotel was nice and quiet with a comfortable room.

Very clean room. Quiet even tho it was full. Had nice pool. Friendly staff a very nice breakfast bar. Parking was good and had a few restaurants nearby.

The stay at Best Western is always good. However, this is the second visit where there were no dollies to take your luggage to the room. Therefore several trips were needed to get things from the car to the room. Also, the hotel doesn't use trash bags in the trashcans inside of the rooms. They said it was done on purpose, which I guess is their decision. It could cause a mess, especially if you have a child in diapers/pullups. Otherwise the room was satisfactory as always.

Staff was sooooo good! Pool water was cloudy and the elevator didn’t work so we had to carry all luggage up the stairs. Staff did do their best to get us onto the lowest floor.

Pool was down during our stay kids were disappointed. But overall great time

The room was clean and very spacious. Check in quick, easy parking, quiet area

This hotel shouldn’t even be open currently, or at minimum they should disclose the ongoing construction, boxes piled in the entry way, pool area closed, no lamps or lighting besides the main light by the door in the room, howling water pipes when you shower, and flooring that looks like it’s from the 1980s. I understand not every hotel is high end, but this one should never be listed as a 3-star hotel without improvements being made on the interior and disclosures to customers while they are being made. I won’t be returning to this location.

The pool was not working the one that was helping in the kitchen was disrespectful the one at the front was greet the we thought we had more in the room it was bad

Room was quiet and clean. No fitness facilities and everything just seemed very average. Definitely needs some updating to both the building and facilities.

Awesome besides I had a bathroom leak

Clean and perfect for our stay

The staff were all very friendly and my room was cleaned each day.

Our room door was broken and you had to lean on it to shut it. The hinges were pulling away from the wall. cobwebs in the corners and on ceiling. Roaches crawling the walls in my room. Only saw a few but gross! Would have left if I had the option but it was only a few hours to stop on a long road trip. Staff was nice.

Checked in at 10pm. No one at front desk. Waited for 5 minutes for someone to show. Room was offensively musty smelling. Asked for another room- musty also. Was only one available. Room was very basic. No shampoo or hair dryer. I have stayed here in the past few years. Not anymore. It’s a one star hotel at the price of a better hotel.

Very clean room. Quiet even tho it was full. Had nice pool. Friendly staff a very nice breakfast bar. Parking was good and had a few restaurants nearby.

The rooms were impeccably clean

The hotel had an unpleasant odor. The faucet in the tub would not shut off completely— dripped all night. Hotel needs a renovation.

Worst Overnight Stay Ever I was extremely disappointed with my stay. Our bathroom had dirty hand towels and only one bath towel. The bed sheets were disgusting and clearly had not been changed from the previous guests. This is completely unacceptable, especially for the price I paid. I would not recommend this hotel to anyone.

The room seem to be in good order but there was a water leak from the above room.

The television was not working properly other than that everything was fine.

Room was in decent shape, the bed was not the most comfortable, appears that they are preparing for significant maintenence repairs.

Our room was clean and spacious. The bed was a bit firmer than we liked, but ok. A couple of suggestions: it would be great to have a bar or handle to hold onto when getting out of the shower as the side is tall; also, a lot of light comes ib through the window at night. Perhaps this is easily rectified?

The room was clean but the beds are FIRM.

We chose to stay at this location and cancel our existing reservation at the Hampton inn because this location offered a larger room with two tvs so my son could play his game system while I watch tv. However, our room was not equipped with two tvs as stated and they were unable to move us to a room that did after telling us they would and bringing all of our things back down to the lobby. The front desk was unable to tell us about the issue because the phone in our room did not work. Our room was also uncomfortably warm which didn’t improve after the ac ran for a few hours and it got dark as we had hoped. I had already had my autistic son settled by the time I realized that it wasn’t going to cool down enough to be comfortable or else I would have asked for a move. I chose to sweat and toss and turned all night rather than disrupt his routine because his behavior can be unpredictable and disruptive when that happens.The hot breakfast options weren’t great.The eggs had a weird texture and the potatoes were hard…possibly undercooked. We didn’t go hungry since they also offered continental options. The staff we did encounter were friendly. Arionna did try to fix the tv issue, but I guess there was nothing to be done. There weren’t any musty smells and everything seemed clean. It was just a lousy sleep after traveling all day and having another day of travel ahead of us.

The room was clean and very spacious. Check in quick, easy parking, quiet area

This hotel shouldn’t even be open currently, or at minimum they should disclose the ongoing construction, boxes piled in the entry way, pool area closed, no lamps or lighting besides the main light by the door in the room, howling water pipes when you shower, and flooring that looks like it’s from the 1980s. I understand not every hotel is high end, but this one should never be listed as a 3-star hotel without improvements being made on the interior and disclosures to customers while they are being made. I won’t be returning to this location.

Let me start with what went well.. very clean, staff was friendly and a hot breakfast was nice. What didn't go well ... the bed was atrocious. The head was lower than the feet and there was such a dip in the middle you literally rolled together. Terrible nights sleep and a very sore back 😪 When I told the staff they said " Oh yeah the last guy yo stay in room 304 said the same thing about that bed, thanks for bringing it to our attention" So they wrre aware and didn't do a thing about it. Was hardly worth the money we spent.

Blackout shades replace curtains. Keeps room dark. Quiet. Decent place but a bit overpriced for what you get-

Room was quiet and clean. No fitness facilities and everything just seemed very average. Definitely needs some updating to both the building and facilities.

the staff was one of, if not the most cordial and helpful group of people I have dealt with. Excellent customer service.

Checked in at 10pm. No one at front desk. Waited for 5 minutes for someone to show. Room was offensively musty smelling. Asked for another room- musty also. Was only one available. Room was very basic. No shampoo or hair dryer. I have stayed here in the past few years. Not anymore. It’s a one star hotel at the price of a better hotel.

Very clean room. Quiet even tho it was full. Had nice pool. Friendly staff a very nice breakfast bar. Parking was good and had a few restaurants nearby.

The staff was the difference

I called the hotel the day before to state I was traveling through the night from KY to VA with a horse trailer that I needed to drop at a school to pick up my daughters horse to bring home for the summer which is a 10 hour drive and would I be able to check in earlier than the check in time, I was advised I could check in 10-11am as the hotel was not fully booked. I was staying 1 night and had to be back on the road to pick up the trailer from the school back to KY. I arrive at the hotel at 10:30am to be advised that I will be able to check in at 12-1pm as housekeeping was cleaning the rooms and they had no rooms available.. 1:30pm I asked If there was a room available and was told no normal checkin is at 3pm and the receptionist before has finished the shift….and the hotel was fully booked last night…. 4pm I was finally given my room key to check in to a room, an hour after the normal check in time. Customer service for this hotel is terrible and they do not accommodate for needs or try and help you. I would not recommend staying here unless you arrive after the check in time as they will not accommodate for you.

The stay was fine. When I arrived they could not run my card so we spent about fourty minutes trying to check in. The card that was used was not my card so they could not run it. The room which was paid for in advance was NOT paid to the hotel so I wound up charging it on my card and HOPING I get a refund for the money that was taken out of my account!

Excellent staff. Polite and professional

I was unable to stay at the location due to policies regarding being from a place and staying at the hotel. Told the general manager that I don't currently stay in Danville I am just from Danville was not accepted. However they worked with expedia to get me a refund so I am thankful for that.

Affordable, and friendly staff.

Upon arriving the receptionist was pleasant. We were given the keys and when we went to check the room, one of the beds was unmade and the floor had trash on it. We reported it and was given another room. Breakfast was good and the server was friendly. On Thursday, one of our keys stopped working. I sent my daughter downstairs to activate the key while I get dress for my event. My daughter came back and said the receptionist told her that I needed to come downstairs and was I there in the room. I stopped in the midst of getting dresses and went downstairs to activate the key. I was then told I needed my ID before the key was activated. I'm like are you serious? I went back to get my ID and when I came back the manager was standing there with her as though I was going to act out of character. I'm too classy for drama. She then proceeded to say it was policy. However, I didn't see that on the form I signed, but it was okay. This same receptionist saw me and my family sitting in the dining area eating breakfast that same day. So apparently did you think we just walked in the facility to eat and stay without pay? I paid to stay just like everyone else to be treated as though we were there illegally. I was disappointed by the actions. But thankfully I was only there for 2 nights. I wouldn't be able to stay any longer. Need I add the air was not working properly, but we survived!

Hotel is 5 miles from Caesar Casino not 4 minutes away. Definitely needed a vehicle.

Had a great stay at this hotel. Was in town for a funeral and hotel was conveniently located near 29/58 interchange and close to all areas I needed to be during the weekend. Staff was friendly and helpful, room was large, clean and comfortable. Would definitely stay here again.

The room was clean and very spacious. Check in quick, easy parking, quiet area

Great place to stay. Near places to eat & the highways.

My stay was surprisingly pleasant. The hotel looks very humble, set back from the road, but everything inside is maintained really well: no shabby carpets, no threadbare towels, no rust stains in the bathtub . . . Breakfast was what you would find in most hotels of this sort, except here the place was neat as a pin. The eggs were fluffy and the coffee was good! The staff is pleasant, friendly adults. Seem to like their jobs. Next time I go to VIR I plan to stay here.

we enjoyed our one night stay at this hotel. Rooms were perfect and the staff were great. We enjoyed the breakfast also. Glad we chose this hotel.

Very clean room. Quiet even tho it was full. Had nice pool. Friendly staff a very nice breakfast bar. Parking was good and had a few restaurants nearby.

Internet was fast. Breakfast was very good

I loved everything about the place except for 2 things - there was no room cleaning or fresh linen/towels on Saturday and Sunday/Monday morning This sucks when you're outside working at the VIR Raceway from 0700 to 1900 in the heat and you need to take a the shower before bed; and on the first 2 morning that I tried to eat, there was almost nothing left by 0700, and the servers remained empty. It appeared that most of the people that I saw were taking double the normal amount and using it to pack their lunches and fill their thermos bottles..

We chose to stay at this location and cancel our existing reservation at the Hampton inn because this location offered a larger room with two tvs so my son could play his game system while I watch tv. However, our room was not equipped with two tvs as stated and they were unable to move us to a room that did after telling us they would and bringing all of our things back down to the lobby. The front desk was unable to tell us about the issue because the phone in our room did not work. Our room was also uncomfortably warm which didn’t improve after the ac ran for a few hours and it got dark as we had hoped. I had already had my autistic son settled by the time I realized that it wasn’t going to cool down enough to be comfortable or else I would have asked for a move. I chose to sweat and toss and turned all night rather than disrupt his routine because his behavior can be unpredictable and disruptive when that happens.The hot breakfast options weren’t great.The eggs had a weird texture and the potatoes were hard…possibly undercooked. We didn’t go hungry since they also offered continental options. The staff we did encounter were friendly. Arionna did try to fix the tv issue, but I guess there was nothing to be done. There weren’t any musty smells and everything seemed clean. It was just a lousy sleep after traveling all day and having another day of travel ahead of us.

Met our needs. Second time here and both times breakfast items cold and not refilled. second time did not see anyone attending the breakfast line either morning.

Yes, the food was good, however, they had only one handicap room. We actually needed two rooms.

Everything was excellent Except for breakfast. By 815am out of bagels 2 muffins 3 slices of bacon and 2 apples and simulated egg rounds . Waffles ok

The pool was not working the one that was helping in the kitchen was disrespectful the one at the front was greet the we thought we had more in the room it was bad

My stay was surprisingly pleasant. The hotel looks very humble, set back from the road, but everything inside is maintained really well: no shabby carpets, no threadbare towels, no rust stains in the bathtub . . . Breakfast was what you would find in most hotels of this sort, except here the place was neat as a pin. The eggs were fluffy and the coffee was good! The staff is pleasant, friendly adults. Seem to like their jobs. Next time I go to VIR I plan to stay here.