Avani Ao Nang Cliff Krabi Resort

Pool villa magnifique et spacieuse mais il manque une baignoire La chambre offre une vue splendide sur la mer et les îles de krabi Service des voitures dans l hôtel au top surtout aek qui a su nous accueillir et personnaliser notre séjour Petit déjeuner copieux mais pas de Nutella Attention aux singes qui s invitent sur votre terrasse si vous laissez de la nourriture

Pool villa magnifique et spacieuse mais il manque une baignoire La chambre 8101 offre une vue splendide sur la mer et les îles de krabi Service des voitures dans l hôtel au top surtout aek qui a su nous accueillir et personnaliser notre séjour Petit déjeuner copieux mais pas de Nutella Attention aux singes qui s invitent sur votre terrasse si vous laissez de la nourriture

J ai essayé deux types de chambre: 1 ère chambre classique Accueil plutôt froid: on n a pas essayé de me comprendre et de me satisfaire Chambre mal disposé, j étais entouré d hommes seuls qui faisaient du bruit Vue sur des déchets

The hotel was completely misrepresented compared to the listing. The photos give the impression of a peaceful beachfront location; however, in reality the property is situated on a busy strip with loud music playing until the early hours of the morning and starting again shortly after. This made it extremely difficult to relax or sleep, significantly impacting our stay. We were initially placed in a room with a balcony overlooking a car park, which did not match the expectations set by the listing. After raising this with staff, we were moved; however, the new room—although offering a mountain view—was directly on the main road and was extremely noisy. Overall, the hotel is presented as a relaxing, “paradise” destination, but in reality it is more comparable to a loud, party-style hotel. This is a clear misrepresentation of the property and falls well below what was advertised and what we paid for. As this booking was made through Hotels.com, I am asking you to review this case and arrange appropriate compensation. Given the circumstances, I believe a [full / significant partial] refund is justified. I have supporting evidence, including photos and documentation, and would appreciate a prompt resolution.

Great place to stay, fantastic breakfast provided & the staff were amazing. Plenty of restaurants on your doorstep and shopping. The pool and views were beautiful.