Name: a&o Manchester City Centre
Address: 21 Dickinson Street, Chinatown, Manchester, England, United Kingdom, Manchester, Greater Manchester, GB
Price range: US$51–US$285 per night
Rating: 8.33

What guests think

A stay at a&o Manchester City Centre reads as very central with generally friendly staff and fair-value rooms, but experiences vary, with long check-in queues and operational hiccups contrasting with more straightforward stays noted by other guests.

Cleanliness and maintenance are mixed, ranging from spotless rooms to stained carpets, dust, drain smells, mold, and occasional unresolved issues. Facilities such as the gym and sauna earn praise but suffer reliability problems, and nearby parking is convenient yet expensive. Service is warmly described by many, though queues, booking glitches, and billing or key issues frustrate some. Overall, expect decent value and basic comfort, with inconsistent delivery.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Gym is good, but sauna/steam often not working. Bar is pleasant, and nearby Q Park parking is convenient yet expensive; occasional lift and water service issues noted.

Related guest reviews

8

Emma

8 Dec 2024

·

Stayed 1 night

Room was fine. Steam room had no steam and sauna wasn’t very hot.

6

Nigel

28 Jun 2024

·

Stayed 1 night

My stay was all good right up until the Hotel suffred a total water outage this morning, of course outside their control but with no running water, no working toilets etc they somehow managed to run a full breakfast service, I declined that prospect. I had to insist on compensation too, they we were not 'freely' offering this despite the obvious shortfall in the services provided. All sorted eventually so all good.

10

Jessica

18 Aug 2024

·

Stayed 1 night

Clean hotel great location for the Q Park which has 24/7 access. Quick check in, room fine for 1 night stay

6

Qaisar

27 Dec 2024

·

Stayed 1 night

Car park charged £35. Website not clear on the charges so this added to the overall cost. Not happy.

8

Anders

1 Aug 2025

·

Stayed 4 nights

Mycket bra gym. Bra läge.

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6

Simon

5 Jan 2026

·

Stayed 4 nights

Keine Vorabinfo über den Wechsel von Novotel zu A&O, keine Zimmerreinigung. Nur Entfernung von Gläsern, Wasserkocher und Kaffeekapseln während dem Aufenthalt. Die ganze zeit ein Aufzug ausser Betrieb. In einer Nacht sogar beide Aufzüge.

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8

Maido

2 May 2025

·

Stayed 2 nights

Great location, good breakfest, good service, 38 pounds overnight parking was the only downside

4

Chatan

6 May 2024

·

Stayed 1 night

Sauna not working - been here waiting for over an hour!

10

HARDIK

2 Feb 2025

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Stayed 4 nights

Great value for money and right in the heart of Manchester. Great gym and sauna facility and quite good pub (24 Hours)…great place to stay in the city centre.

10

Mike

17 Jun 2025

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Stayed 1 night

Reception was fantastic and very welcoming, my room was clean and comfortable although a few carpet stains were noticeable. The bar downstairs was great (although I only had one drink being a solo traveller), and breakfast was good although it was so busy on the second morning that it was slightly uncomfortable with guests bouncing all over the place randomly, but I didn't bother with breakfast on the other mornings anyway as I didn't have the time so no real issues here either Overall a great hotel for the money and great location as well. I walked to the station in less than 15 minutes at a leisurely stroll

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AI-generated summary based on recent guest reviews

Cleanliness

Cleanliness is inconsistent: many guests found rooms spotless, but others reported stained carpets, dust, drain smells, mold, leftover rubbish, and missed housekeeping.

Related guest reviews

4

Santtu

1 Jan 2025

·

Stayed 1 night

When we recieved the room it was not cleaned, throughout the day we found small things what were not cleaned, for example empty bag of chips and glass under the bed.

4

Suzanne

21 Feb 2026

·

Stayed 1 night

Very long check in queues, Heavily stained room, dismissive staff on front desk. Uncomfortable and very small twin beds.

2

Andrew

27 May 2024

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Stayed 1 night

Cigarettes left uncleaned in the room. Cleaner said they couldn’t see them because of a window. We saw them within a minute of being in the room. Bin in corridor overflowing with nappies. Stunk. Disgusting cleanliness.

10

Lorna

13 Jun 2024

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Stayed 1 night

We had an amazing stay the room was beautiful and spotless the hotel was very central and the staff were very friendly.

10

Theresa

24 Feb 2026

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Stayed 1 night

Staff were so helpful. Room was spotless and lovely for the price i was amazed! I am so pleased to hear where else A&O have properties so when i go abroad i will stay with them also!

8

Sergio

2 Aug 2025

·

Stayed 1 night

Ok hotel in the city center. Mold in the bathroom. Staff was stressed but remained friendly.

10

Margaret

9 Nov 2025

·

Stayed 2 nights

Large spotless room, excellent location

10

Carla

9 Mar 2024

·

Stayed 2 nights

Very well located place with high cleanliness standards

6

Caroline

23 Feb 2026

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Stayed 1 night

The cleanliness of the room was not great on arrival, very stained carpet, couple of marks on the bed sheets, and a drain smell from the shower. Bed was actually pretty comfortable and room was quiet. There was a problem at check-in, the hotel had not received our booking, but they sorted this pretty quickly.

10

Najib

1 Apr 2024

·

Stayed 1 night

It was very clean.

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Rooms

Rooms are often spacious, comfortable and quiet, though some note firm mattresses or small beds and occasional noise. In room features can be basic or unreliable (for example missing kettles or safes and dead USB ports), and Wi‑Fi can be weak.

Related guest reviews

8

Elliot

17 Oct 2025

·

Stayed 2 nights

Everything good. USB ports next to bed didnt work though which was frustrating

8

Joanne

18 Feb 2024

·

Stayed 1 night

Stayed one night and would definitely use this hotel again. I stayed in a superior twin room and it was clean, spacious, sound proof (never heard a thing to disturb us) and it had everything I needed for my stay. I chose this hotel for it's location as it was near the Palace Theatre and the railway station. All the staff were very friendly and helpful, check in was very quick. I didn't use the bar or eat in the hotel but it all looked very nice and welcoming. Really enjoyed my stay and will book again.

8

Kristian

5 Dec 2024

·

Stayed 1 night

The room was large and comfortable. The only negative was that the mattress was too firm which led to an uncomfortable sleep. The location of the hotel is good and near to the centre.

4

Suzanne

21 Feb 2026

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Stayed 1 night

Very long check in queues, Heavily stained room, dismissive staff on front desk. Uncomfortable and very small twin beds.

6

Weiqiang

13 Aug 2025

·

Stayed 1 night

You are very poor WiFi coverage connection keep drop....

6

Lynn

16 Feb 2026

·

Stayed 2 nights

OK, amenities not as described on Hotels.com, no kettle/ coffee maker and no safe. Waited in a mega queue for 45 minutes to check in.

10

Jimena

18 Aug 2025

·

Stayed 4 nights

Walkable and the size of the rooms . Beds so comfortable also and great breakfast

10

Angelica

20 Feb 2026

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Stayed 2 nights

Wonderful hotel, very large room and very good clear. My room in 3 Floor silence very Nice. Me and My daughter sleeping 2 nights very very Good. Thank you só much. I’m recomend to My friends

4

Nathan

8 Feb 2026

·

Stayed 1 night

Absolute chaos at check in, keys not working after queuing for half an hour to get them, half the hotel shut off and fences blocking communal areas, reception tried to charge us for our pre paid room, no cups or kettle or any facilities in the room. Pretty poor overall. The staff were trying their best amongst the chaos.

2

Stuart

26 Feb 2026

·

Stayed 1 night

Couldn’t find the room, given wrong directions to a car park to be told it’s in another building. Couldn’t get wi fi to work Room smelt like a swimming pool/chlorine smell Room was Very cold and heating didn’t work.

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Service

Staff are frequently friendly and helpful, yet service is uneven: long check in queues, booking or charging errors, and occasional dismissive or chaotic front desk experiences occur.

Related guest reviews

10

Kieran

15 Aug 2025

·

Stayed 1 night

Staff were helpful, friendly, cracked a joke, was even able to get into a nicer room, really good value too, would stay again

10

Christopher

4 Feb 2024

·

Stayed 12 nights

Great staff especially at the front desk. Marois was very helpful from check in to getting my taxi to the airport at departure!

4

Suzanne

21 Feb 2026

·

Stayed 1 night

Very long check in queues, Heavily stained room, dismissive staff on front desk. Uncomfortable and very small twin beds.

2

Felicity

25 Feb 2026

·

Stayed 3 nights

Had to move rooms three times, its hostel accommodation one side and not until we complained we were moved to main building and was given room keys to someone else’s occupied room, which we only found out when we walked into their room ans saw all their belongings, horrific and wasted most our time moving around on the Friday. I have made a complaint and expect a full refund as we were told at the hotel ! Also our handle on the door on the third room was nearly falling off. Not a secure place to leave your belongings! We were told the second part of the hotel is going under renovations…… I don’t think so I think they put customers in that building first and keep the main building for families etc. not acceptable standards for safety in terms of we could have walked in that room and disturbed people it’s a good job they were not in their room cos I think they would be fuming that their belongings were left open to complete strangers in a hotel ! Never again and as stated I’ll expect a full refund as promised by your staff members at the hotel as we paid on arrival ! Should I not receive a response soon I’m taking it further.

6

Peter

21 Oct 2024

·

Stayed 2 nights

They tried to charge me again at check in for the room. Also, the breakfast restaurant was way under capacity for the number of guests

6

Lynn

16 Feb 2026

·

Stayed 2 nights

OK, amenities not as described on Hotels.com, no kettle/ coffee maker and no safe. Waited in a mega queue for 45 minutes to check in.

10

Abramo

22 Feb 2026

·

Stayed 1 night

The room were fantastic, and our receptionist Pasquale provided us an excellent services from start to finish. Amazing

8

thomas

8 Dec 2025

·

Stayed 4 nights

The reception staff are outstanding. I had several requests that were attended to promptly.

4

Nathan

8 Feb 2026

·

Stayed 1 night

Absolute chaos at check in, keys not working after queuing for half an hour to get them, half the hotel shut off and fences blocking communal areas, reception tried to charge us for our pre paid room, no cups or kettle or any facilities in the room. Pretty poor overall. The staff were trying their best amongst the chaos.

10

Peta

30 May 2025

·

Stayed 2 nights

Stayed here previously. Great location in Manchester. Room comfortable and clean. Staff friendly and helpful. Short walk from Manchester Oxford Road Railway station.

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Location

Central, walkable location near trams, stations, and Chinatown; convenient for sightseeing and shopping. A few note the immediate area can feel a bit dodgy.

Related guest reviews

10

Martin

19 Mar 2025

·

Stayed 2 nights

Todo muy bien, excelente ubicación, excelente staff volvería a el mismo hotel sin dudarlo

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8

Frode

26 Aug 2025

·

Stayed 2 nights

Excellent good value for money. Large rooms, but the breakfast is crowded and often ran out of some food. The area is a bit dodgy, but Manchester is not for the faint anywhere

10

Shane

8 Feb 2026

·

Stayed 1 night

Easy and friendly check-in, nice room, good location

10

Elia

13 Mar 2025

·

Stayed 2 nights

Perfect if you would like to walk around the city. The hotel is nice and clean. The staff was profetional and I was feeling comfortable during my stay.

8

Michael

10 Aug 2025

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Stayed 3 nights

Centric. Convenient

10

Chee Kiat

5 Dec 2024

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Stayed 1 night

All good, walkable and food options. Very crowded over the wkend. Near chinatown.

10

Leigh

30 Dec 2024

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Stayed 3 nights

Close to everything in the city. Great experience!

10

Margaret

9 Nov 2025

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Stayed 2 nights

Large spotless room, excellent location

10

Jimena

18 Aug 2025

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Stayed 4 nights

Walkable and the size of the rooms . Beds so comfortable also and great breakfast

10

Peta

30 May 2025

·

Stayed 2 nights

Stayed here previously. Great location in Manchester. Room comfortable and clean. Staff friendly and helpful. Short walk from Manchester Oxford Road Railway station.

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Dining

Breakfast feedback is mixed: many enjoyed it, while others found it crowded with items running out, slow replenishment, or limited options for dietary needs. Bar and restaurant areas are pleasant, though service can be slow.

Related guest reviews

8

Frode

26 Aug 2025

·

Stayed 2 nights

Excellent good value for money. Large rooms, but the breakfast is crowded and often ran out of some food. The area is a bit dodgy, but Manchester is not for the faint anywhere

2

Barbara

17 Feb 2025

·

Stayed 2 nights

Leak in toilet ceiling, no maintence staff on duty. We packed up & moved by ourselves to another room which had problem with heating vent buzzing non stop, staff turned off the heating, previous occupant an Airline Pilot complained about being kept awake all night. Why move a family of 4 into another room with problems, plus we waited 3 hrs for another bed to be brought into the room for one child. Manager offered us a complimemtary drink at the Bar and then tried to charge us for the drinks on the bill. The Manager was not helpful at all. Breakfast cost £15 pp there were lots of empty hot trays with no food in E.g. like Eggs, staff were very slow at replacing the food, variety of fruit, meats, cheese very poor and no yogurts. Area good near Chinatown. We would not stay at this hotel ever again. One dissatisfied customer.

10

Laura

5 Jan 2026

·

Stayed 2 nights

Clean room, yummy breakfast, good location.

6

Saidu

9 Aug 2024

·

Stayed 2 nights

Good breakfast in morning

8

Maido

2 May 2025

·

Stayed 2 nights

Great location, good breakfest, good service, 38 pounds overnight parking was the only downside

10

Paul

19 Feb 2024

·

Stayed 1 night

Two guys on Reception, Pasquales and Marius, were excellent - friendly, courteous and helpful. the service in the restaurant was slow.

6

Linda

23 Sept 2025

·

Stayed 1 night

Room carpet and curtains were dusty an didn’t give a clean appearance. Very outdated facilities, such as bathroom and separate WC. The usb charging plug did not work. Very limited breakfast options for gluten and lactose intolerance. No Lactose free yoghurt, for example.

10

Mike

17 Jun 2025

·

Stayed 1 night

Reception was fantastic and very welcoming, my room was clean and comfortable although a few carpet stains were noticeable. The bar downstairs was great (although I only had one drink being a solo traveller), and breakfast was good although it was so busy on the second morning that it was slightly uncomfortable with guests bouncing all over the place randomly, but I didn't bother with breakfast on the other mornings anyway as I didn't have the time so no real issues here either Overall a great hotel for the money and great location as well. I walked to the station in less than 15 minutes at a leisurely stroll

8

Christian

23 May 2023

·

Stayed 3 nights

+ Fint hotell med god beliggenhet. - Frokosten ikke verdt å betale ekstra for.

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10

Pete

8 Dec 2024

·

Stayed 1 night

Lovely stay in a really nice hotel. Good location, pleasant staff and great room. Breakfast was great too

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6 $57	7 $66	8 $95	9	10 $125	11 $110	12 $285
13 $65	14 $59	15 $65	16 $113	17 $77	18 $101	19 $185
20 $60	21 $65	22 $92	23 $68	24 $63	25 $109	26 $199
27 $51	28 $55	29 $70	30 $58

Su	Mo	Tu	We	Th	Fr	Sa
				1 $64	2 $109	3 $237
4 $59	5 $64	6 $65	7 $82	8 $66	9 $118	10 $254
11 $59	12 $63	13 $80	14 $92	15 $73	16 $125	17 $193
18 $60	19 $71	20 $114	21 $78	22 $66	23 $137	24 $274
25 $62	26 $64	27 $67	28 $73	29 $62	30 $107	31 $203

a&o Manchester City Centre

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