Holiday Inn Express & Suites Niagara Falls by IHG

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Pitoyable ils ont jamais fais la chambre en quatre jours dois moi même aller cherche les serviettes et même manque de papier de toilette Dés insecte dans la machine à café et là senteur de cannabis incruste dans la chambre Séjours à oublier

The staff were friendly and helpful. The room was clean and newly renovated. The breakfast was great. It was close to shopping and the airport.

Check in was very smooth. Room was clean and beyond spacious. It was basically a mini suite with couch, king size bed, great amenities like the mini fridge, microwave, coffee machine. Breakfast was great. I'm vegetarian but had more than enough choices. Only disappointment was the $10 parking charge. No mention of this when I made reservation. Was told about the charge at check-in. Glad I only stayed one night. The daily charge could have added up if my stay was longer. I could understand the charge if it was covered or underground parking.

I stayed with my wife and three kids. The fire alarm went off 5 times during the night. None of us got any sleep. Construction on the room above our room was extremely loud all day. Also, the pool was closed. It would have been nice to know that before we booked. This was one of the worst experiences we have had in a hotel. I will say the Staff were great. That would be the only positive.