Comfort Suites At Virginia Center Commons

Atendeu em tudo minhas expectativas...

Check in only one room available we had booked 3 rooms. They put us in one room til the other was ready by 6 pm. Very inconvenient unprofessional but quick to take your money . Next day at around 1am after graduation front desk woman was very rude unfriendly she made our stay that much worse due to walking in from parking lot with smell of weed all thru 5th floor. Breakfast was horrible microwaved food which I could have done in my room. Elevator dirty and smelly. Seems like they do not sanitize the place at all due to overwhelming smell of marijuana. Front desk needs to hire people with class and etiquette with friendly attitude. I wanted a refund for not having my rooms ready and making me pay for waiting but the front desk guy seemed like he was high and not know what he was doing. Pool and spa was very dirty. Only the cleaning guy was friendly he made the place smell clean when he was there and he gave us clean towels sheets with a friendly attitude which made us tolerate the rest of the stay. Front desk and breakfast staff they are not up to standards. Seems like the manager has no high standards for the price they charge. Not worth it and they don’t deserve the cleaning guy he is the one who made our stay better .

May 14th front desk guy seemed lost not professional. Next day evening the Front desk woman had bad attitude who worked on the 15th of May . If you want to get high on second hand smoke on weed with your family kids etc then it’s the place to be because that’s all you will inhale at this place.one of my vehicles got hit by another vehicle a work truck on Friday morning the 15th and front desk morning staff was no help did not bother to even call cops to help report the incident or even write the incident up themselves to acknowledge it. We know it was a work truck because that is where we parked beside a white work truck. If you like to park a block away because of no parking then it’s the place to check in. If you like to check in and wait 3 hrs for your room to be ready at 7pm instead of 4pm because rooms not being ready then it’s the spot for you. If you like your whole family being in separate floors it’s the spot to be in. I checked in on May 14th at 4 pm had to wait for a room in lobby from a long trip they told me to wait due to no rooms ready and I got a room a few hrs later. Next morning the cleaning guy was very helpful he did accommodate us with clean towels sheets etc. very friendly and fast service. Front desk night staff sucks. Breakfast is nothing but microwave sausage and gravy is gross and eggs overcooked with lots of black pepper, the pictures about breakfast on advertisement is false. Gross breakfast, dirty pool and spa. Smelly dirty elevators .

Room was clean. Breakfast was okay. The usual menu for a breakfast bar. Staff was friendly and helpful.

Overall a decent place but needs to be updated. The shower was full of mold under a rubber mat glued to the floor. Breakfast was just OK - limited options and waffle maker did not work.