Hampton Inn & Suites Nashville-Smyrna

Ise la reservacion y ni me dieron mi habitación, perdi el dinero

Ninguna todo bien

Check in was fast and easy friendly staff. Got to room, took my shoes and socks off. Carpet squares looked gummy, dirty. Bathroom tile was sticky. Wiped tile down. Later, went to take shower and made a black footprint in the tub, gross!! The ac unit was really cold but unbearably noisy. The next morning asked to move That evening, moved across hall. Carpet was cleaner, tile was sticky, and the AC was less noisy. Not getting any sleep that night, I asked for another room and that we would move when we got back later that night. We returned late and was exhausted so we stayed in the room. That was a miserable night. Not only noisy ac but not getting cooler than 74. I asked for another room the next morning. The put me it a really nice room. Tile was not sticky, carpet clean and the AC quiet as a mouse. Cycling on and off throughout the night. The mattresses were softer in there also.very comfortable room. made it to breakfast only 1 morning and the egg cheese omelet was good, sausage patty tasty. One morning after breakfast was over, I went to get some coffee and water. Coffee, hot water was available all day but the cold water was turned off. It was connected with the juice dispenser. I had mention that there is a heat wave going on. One of the service workers told me to get water from the ice machine. There was a spout that dispensed water to the right of the ice dispenser. Main floor carpet needs replacing, trip hazard., carpet extremely dirty in eating area. hotel was clean

Everything was great except the outlets were a pain most would not work or the plug fell out

Hate to leave low reviews but also gotta keep it real. This hotel is looooong due for renovations and upgrades. It feels basic and looks old....Definitely not keeping up with the times/ all the newer hotels that are popping up. The furniture is old, the carpet is dark, old and ripping in some places. The bed skirts were not the rt size...dragging the floor, stain on the duvet, water pressure in the shower meh. The TV was nice size but limited channels and did not offer "smart" options to hook to apps. Not sure if it was my charger or the outlets but charging phones and devices were a struggle. The positive- the staff were friendly/good customer service. Location near shopping with several food options. The bed/mattress was loud but we slept well. Bottom line, I would not stay there again. Especially when there are options.