Canary Hotel & SPA

I had some reservations while booking this hotel due to the mix reviews. So let me just start with the good things first. The hotel is absolutely beautiful. Great location. Good food. And good staff members. Much thanks to Mohammed, happy, Monica, Aida and resturant manager, Hassen for all your great hospitality and assistance. We truly appreciate you. Now the manager not so was good with communication. Our second day staying here we returned to our room with no bath towels, and the water shut off. When we went to the manager about this, where we were informed that there were two towels with makeup on it and one towel missing from the room. He tried to argue that that wasn’t the reason why our water wasn’t on that it was some sort of technical issue. However, both of our neighbors had their water working just fine. He went on to tell us that there would be a $20 charge for each towel that was damaged with make up and the one that was taken from the room. This nearly ruined me preparing for my birthday celebration as we were already in the crunch for time. Nonetheless, we were able to talk to him and settle everything out. After my birthday celebration and things settled down the next day I did discuss with him about properly communicating with guess. He did not end up charging us for the towels, and he did apologize about the mishaps as he saw how upset I was and my mother told him we were never coming back. He doesn’t seem to be a bad guy, and accepted the feedback.

Manager was argumentative and rude when we brought up issues with the room etc. Carpet was ripped up and in bad shape in the rooms. No soap in shower/bathroom dispenser. Construction going on in rooms. No butter for toast during breakfast. No meat during breakfast. Wouldn’t stay again.

The customer service from check in to the last day is top notch,very close to the beach and the Restaurant food was so nice.

Good place to stay. Nothing bad nothing fancy. Could be cheaper but it was ok. Rooms are spacious. Big pool. Jacuzzi doesn’t work. Rooms are carpeted. Hot/cold water and pressure ok. Breakfast are limited

The hotel is overall very good. The breakfast is varied and offers several options. I miss yogurt and some fresher alternatives, but that has been lacking throughout Africa during my trip. The menu offers a wide range of choices and is reasonably priced. There’s a gym that’s ok. The rooms are very fresh, with both AC and a fan. You get pretty much everything you need! We were here during the low season, so the price for a week was the best! For this standard, it was the cheapest in all of Nungwi.